Corporate Operations: Page 2


  • A photograph of an Applebee's sign.
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    Scott Olson via Getty Images
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    Dine Brands hints at US IHOP/Applebee’s dual branding test

    Such units, which have driven strong sales abroad, may offer a solution to Applebee’s weak domestic same-store sales and shrinking footprint.

    By Feb. 29, 2024
  • A general view of a Wendys restaurant on September 15, 2022 in Farmingdale, New York, United States.
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    Bruce Bennett / Staff via Getty Images
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    Wendy’s promotes CTO to CIO role

    As CTO, Matt Spessard led the rollout of Google Vertex AI chatbot capabilities into the drive-thru experience. As CIO, he’ll expand the pilot program. 

    By Matt Ashare • Feb. 28, 2024
  • Wendy’s cups made with 20% ISCC-certified, recycled plastic (on a mass balance basis)
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    Permission granted by Berry Global
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    Wendy’s backtracks on dynamic pricing

    The company said Tuesday that it would not charge higher prices during peak hours. This statement follows widespread consumer backlash on social media in response to mention of a dynamic pricing test in its Q4 earnings call. 

    By Feb. 28, 2024
  • An image of a customer entering a Cava restaurant.
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    Mario Tama via Getty Images
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    Cava plots ‘3.0’ store design as Q4 revenue soars 52%

    The Mediterranean chain wants to make its restaurants more comfortable and inviting for customers, most of whom order in-store, to bolster sales.

    By Feb. 28, 2024
  • Colin Cochran tells reporters why he thinks Starbucks Workers United will win in Cheektowaga
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    Aneurin E Canham-Clyne/Restaurant Dive
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    Starbucks unionization efforts

    Starbucks, union take first steps toward detente

    The entities have agreed on a "path forward" to resolve litigation between the coffee chain and labor group and, eventually, reach a contract.

    By Feb. 27, 2024
  • Three sizes of plastic cups with the green Starbucks logo and plastic lids.
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    Courtesy of Starbucks
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    Starbucks adds 3 new 2030 sustainability goals for packaging

    The coffee chain named new targets covering recycled content and other metrics for customer-facing packaging in its recent ESG report. But it lost ground on emissions reduction and waste diversion.

    By Katie Pyzyk • Feb. 27, 2024
  • A Grubhub courier. Grubhub and Sonesta will offer delivery to 120 extended stay hotels.
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    The image by Elvert Barnes is licensed under CC BY-SA 2.0
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    Los Angeles County sues Grubhub over ‘bait and switch’ fees

    The county calls for an injunction against alleged deceptive business practices and for Grubhub to pay fines for possible violations of California’s unfair competition and false advertising laws. 

    By Feb. 23, 2024
  • Aussie Grill by Outback Steakhouse exterior
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    Courtesy of Bloomin' Brands
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    Bloomin’ to shutter 41 underperforming restaurants

    Closures will impact mostly older restaurants with leases dating back to the '90s and 2000s, and were determined through a periodic review of the company’s assets.

    By Feb. 23, 2024
  • Starbucks Workers United members picket outside a Starbucks in Watertown, Ma., on August 1, 2022.
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    Permission granted by Kylah Clay, Starbucks Workers United
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    Starbucks unionization efforts

    Starbucks union’s student allies stage national day of action against chain

    Demonstrations are slated at 25 major public and private universities Thursday in a bid to push administrators to break ties with the company, or declare solidarity with Starbucks Workers United.

    By Updated Feb. 22, 2024
  • Jim Metevier, Mountain Mike's CEO, looks at the camera.
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    Courtesy of Mountain Mike's Pizza
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    Mountain Mike’s Pizza appoints longtime COO as CEO

    Jim Metevier, who has overseen the pizza brand's operations since 2018, will lead the chain as it looks to grow beyond its West Coast base.

    By Feb. 22, 2024
  • A photograph of a Denny's sign over some trees.
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    Justin Sullivan via Getty Images
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    Denny’s is still shrinking

    The chain's system has contracted 9% since 2017, and may shrink again in 2024 as the company forecasts comparable sales growth between 0% and 3%.

    By Feb. 21, 2024
  • An image of a storefront with Auntie Anne's and Jamba branding
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    Permission granted by Focus Brands
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    Focus Brands renames itself GoTo Foods

    The name change is designed to highlight the value its brand portfolio, including Moe’s Southwest Grill, Auntie Anne’s, Carvel and Cinnabon, offers to consumers and franchisees.

    By Feb. 20, 2024
  • A mural in a Washington, D.C., Starbucks designed to highlight the chain's efforts at inclusive spatial design.
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    Courtesy of Starbucks
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    Starbucks opens first fully accessible store in DC

    The chain will begin adding inclusive design elements, like wide pedestrian pathways and power doors, to all new builds and remodels in the U.S.

    By Feb. 20, 2024
  • tim Hortons drive thru only
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    Courtesy of Tim Hortons
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    Restaurant Brands International targets 40K stores globally by 2028

    The Burger King and Tim Hortons owner plans to grow its global footprint by 9,000 stores by 2028, driven by international development and strengthened home-market performance.

    By Feb. 16, 2024
  • Whataburger's incoming CMO, Scott Hudler
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    Permission granted by Whataburger
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    Whataburger hires CMO

    Scott Hudler joins the chain effective Feb. 21 and has significant experience leading restaurant marketing at Torchy’s Tacos and Dunkin’.

    By Feb. 15, 2024
  • Wendy's is adding English muffin sandwiches to its breakfast menu on Aug. 22.
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    Courtesy of Wendy's
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    Wendy’s to spend $55M on breakfast ads

    The burger chain hopes the marketing push will boost North American sales in the daypart to $6,000 a week per restaurant.

    By Feb. 15, 2024
  • Starbucks Oleato beverages on a gold cloth.
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    Courtesy of Starbucks
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    Starbucks will launch 3 new beverage platforms in 6 months

    Pressured by boycotts and snacking competition, the coffee chain will look to new drinks to strengthen its dwindling afternoon traffic.

    By Jan. 31, 2024
  • Chipotle workers prepare food
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    Courtesy of Chipotle
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    Chipotle targets Gen Z workers with latest benefits

    The chain, whose workforce is 73% Gen Z, hopes to appeal to the demographic’s economic insecurity and hire 19,000 workers by spring. 

    By Jan. 24, 2024
  • Incoming Wendy's CEO Kirk Tanner smiles in a portrait photograph from his previous role at Pepsi
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    Courtesy of PepsiCo
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    Wendy’s names PepsiCo exec as CEO

    Todd Penegor is stepping down as Wendy’s president and CEO, a post he’s held since 2016, and will be replaced by Kirk Tanner, effective Feb. 5.

    By Updated Jan. 18, 2024
  • A portrait photograph of Tatiana Lambert, Wendy's new U.S. chief development officer.
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    Courtesy of Wendy's
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    Wendy’s hires Yum exec to lead US development

    Tatiana Lambert will lead the company’s domestic expansion as it looks to grow its franchisee base and build new restaurant formats.

    By Jan. 17, 2024
  • Thuthuka Nxumalo, KFC U.S. COO, effective Feb. 5, and Christophe Poirier, KFC U.S. chief new concept officer, effective Feb. 1.
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    Courtesy of KFC
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    KFC appoints US operations chief and new concept officer

    Thuthuka Nxumalo and Christophe Poirier will join the brand’s American C-suite from other divisions of Yum Brands as KFC looks to modernize its concept.

    By Jan. 17, 2024
  • Woman standing behind counter and cash register serves ice cream cone.
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    Permission granted by Lynne Marek
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    Will Toast raise prices this year?

    The restaurant point-of-sale provider may give clients a choice when it makes price adjustments, following a fee flub last year.

    By Caitlin Mullen • Jan. 12, 2024
  • An image of Papa Johns sign on a store
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    Courtesy of Papa Johns
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    How Papa Johns plans to boost margins, store-level profitability

    The second phase of the pizza chain’s Back to Better initiative will focus on a new nationwide marketing strategy, development incentives for franchisees and supply chain improvements in North America.

    By Jan. 10, 2024
  • Denny’s, Franklin Junction strike 250-unit virtual brand deal

    The diner chain has been deepening its virtual brand investments over the past few years, expanding its Banda Burrito test ninefold in November.

    By Jan. 9, 2024
  • 7-Eleven
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    Courtesy of 7-Eleven
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    7-Eleven’s top foodservice executive departs

    Jack Stout, who before last summer was the retailer’s chief merchandising officer for nearly five years, left the company at the end of 2023.

    By Brett Dworski • Jan. 8, 2024