Corporate Operations: Page 2


  • tim Hortons drive thru only
    Image attribution tooltip
    Courtesy of Tim Hortons

    Tim Hortons offers Scan & Pay option for loyalty app

    Rewards members can pay for orders and earn or redeem rewards with a single scan if they link a credit card or Tim Card to the restaurant’s mobile app. 

    By Nov. 11, 2022
  • RBI's Kylo digital food hall
    Image attribution tooltip
    Permission granted by Restaurant Brands International

    RBI opens first virtual food hall in Miami, with plans for a second

    The concept, called Kylo, offers menus from Burger King, Popeyes and Firehouse Subs alongside local restaurant fare.

    By Nov. 10, 2022
  • McDonald's drive thru sign
    Image attribution tooltip
    Justin Sullivan via Getty Images

    5 QSR CEOs dish on inflation

    The top brass at McDonald’s, Wendy’s, Restaurant Brands International, Papa Johns and Chipotle have seen shifts in diner behavior, but are confident they can weather economic headwinds.

    By , Nov. 10, 2022
  • Starbucks Workers United members on strike
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    Permission granted by Starbucks Workers United
    Deep Dive // Starbucks unionization efforts

    The Starbucks union’s contract fight is a race against time

    Organizers face slowing new election rates, accusations of bad-faith bargaining and an impending loss of decertification protection.

    By Nov. 8, 2022
  • A promotional image for Taco Bell's in-app delivery service.
    Image attribution tooltip
    Courtesy of Taco Bell

    Taco Bell adds in-app delivery with DoorDash

    The Mexican chain’s Fire Tier rewards members will first get access to the channel, which leverages the delivery giant’s driver fleet.

    By Nov. 4, 2022
  • An image of a Del Taco resturant in Florida
    Image attribution tooltip
    Retrieved from GlobeNewswire on November 02, 2022

    Jack in the Box to sell company-owned Del Tacos to franchisees

    The Cypress Group will manage the sale of select Del Taco units to new and existing operators as part of Jack in the Box’s push for an asset-light model.

    By Nov. 3, 2022
  • An image of a man and a woman looking at a tablet and doing financials in a restaurant.
    Image attribution tooltip
    Dan Rentea via Getty Images

    How bad is restaurant inflation? Here’s what the data shows.

    As rising wages and operating costs push chains to increase menu prices, consumers are trading down and seeking more value-focused dining options.

    By Nov. 3, 2022
  • Food hall in grocery store
    Image attribution tooltip
    Courtesy of Kitchen United

    Kroger to add ghost kitchens to 3 Ohio stores

    Kitchen United will bring the to-go food halls, which let shoppers order from multiple restaurants at once, to Kroger units in the state’s capital region.

    By Sam Silverstein • Nov. 2, 2022
  • An image of Joe Christina, CEO at Tijuana Flats.
    Image attribution tooltip
    Permission granted by Tijuana Flats

    Tijuana Flats names Burger King vet as CEO

    Joe Christina, who most recently served as CEO at Church’s Texas Chicken, has joined the 124-unit Tex-Mex chain as it restarts growth.

    By Nov. 1, 2022
  • An exterior shot of a Red Robin restaurant, which is lit from inside, at night
    Image attribution tooltip
    The image by Cbraccialini is licensed under CC BY-SA 4.0

    Red Robin appoints CFO, chief legal officer

    Todd Wilson, formerly of Hopdoddy Burger Bar and Hibar Hospitality, joins the chain as CFO. Sarah Mussetter is returning as chief legal officer after a year-long absence. 

    By Nov. 1, 2022
  • An image of a next gen Dunkin' in Woodstock, Georgia.
    Image attribution tooltip
    Courtesy of Dunkin'

    Did Dunkin’ get its loyalty shakeup wrong?

    The revamped program’s emphasis on food items could be a play for higher check sizes, but making members pay a premium for coffee rewards could burn the chain.

    By Oct. 31, 2022
  • A McDonald's store is shown in Houston, Texas.
    Image attribution tooltip
    Brandon Bell via Getty Images

    McDonald’s CEO says affordable digital channels will help chain face recession

    Value offerings, especially via online and delivery channels, helped diners tolerate Q3 price hikes of 10% year-over-year, Chris Kempczinski told investors.

    By Oct. 27, 2022
  • An image of a man and a woman set against a white backdrop
    Image attribution tooltip
    Permission granted by Brinker International

    Brinker names chief people officer, chief digital officer

    Wade Allen has returned to his role as CDO with an emphasis on off-premise, and the company promoted Aaron White to EVP and chief people officer. 

    By Oct. 26, 2022
  • Yum Brands sells Russian KFC units, exits country

    Smart Service, which is operated by local KFC franchisees in Russia, will be responsible for rebranding 1,000 units to non-Yum concepts. 

    By Oct. 25, 2022
  • A Papa John's sign.
    Image attribution tooltip
    Joe Raedle / Staff via Getty Images

    Papa Johns’ chief diversity officer steps down

    Marvin Boakye helmed people functions amid a culture reset at the quick-service restaurant.

    By Kate Tornone • Oct. 24, 2022
  • An image of a black building with windows and The Cheesecake Factory signage.
    Image attribution tooltip
    Maddie Meyer via Getty Images

    Report: Full-service chains surpass pre-pandemic sales

    The Cheesecake Factory saw the highest sales boost during Q3 2022, increasing 33% compared to Q3 2019, per Bloomberg Second Measure. 

    By Oct. 24, 2022
  • Chef Scott Rodriguez, Applebee's chief culinary officer
    Image attribution tooltip
    Courtesy of https://www.businesswire.com/news/home/20221024005086/en

    Applebee’s hires Papa Johns, BJ’s vet as culinary lead

    Chef Scott Rodriguez has over two decades of casual dining experience, and helped chains create new offerings through research and development. 

    By Oct. 24, 2022
  • How chicken chain Raising Cane’s scaled and modernized

    The leadership at Raising Cane’s knew that in order to keep growing successfully, they would need to ditch paper processes and legacy systems.

    By Lindsey Wilkinson • Oct. 20, 2022
  • McDonald’s to sell Krispy Kreme doughnuts in Louisville

    Three doughnut varieties will be available for in-restaurant and drive-thru purchases at nine McDonald’s units starting Oct. 26. 

    By Oct. 18, 2022
  • Image attribution tooltip
    Courtesy of El Pollo Loco

    El Pollo Loco hires Dunkin’ VP as COO

    Maria Hollandsworth, formerly regional VP of operations at the coffee chain, will support El Pollo Loco’s expansion as it focuses on multi-unit franchise deals. 

    By Oct. 18, 2022
  • An image of a white building with red stripes and KFC branding.
    Image attribution tooltip
    Moses Robinson via Getty Images

    3 KFC US execs to retire due to inflation impacts

    The chain’s COO, CFO and national field operations director are exiting due to rising interest rates’ effect on pension funds, The Wall Street Journal reports. 

    By Oct. 17, 2022
  • An image of a pizza restaurant
    Image attribution tooltip
    Permission granted by Pizzeria Uno

    Franchise spotlight: Pizzeria Uno checks into hotels

    By focusing on hotel operators, the company expects low upfront franchisee costs and faster conversion times compared to ground-up development.

    By Oct. 17, 2022
  • An image of a building with glass and a yellow sign that says Fatburger next to an image on orange buffalo
    Image attribution tooltip
    Permission granted by Fat Brants

    Why companies like Fat Brands, BBQ Holdings are co-branding units to scale up

    The strategy can boost AUVs, grow sales and offer brand diversity for landlords, say Fat CEO Andy Wiederhorn and BBQ Holdings CEO Jeff Crivello.

    By Oct. 13, 2022
  • An image showing a hang raising a cup of Starbucks iced coffee with a Delta aircraft in soft-focus in the background.
    Image attribution tooltip
    Courtesy of Starbucks

    Starbucks, Delta link rewards programs

    Starbucks customers can now earn Delta SkyMiles by buying coffee, as well as double points on purchases made on days they travel with Delta. 

    By Oct. 13, 2022
  • Toast Inc. point of sale device
    Image attribution tooltip
    Courtesy of Toast Inc.

    Will Toast achieve profits next year?

    Restaurant payments company Toast may be on a path to profitability by the third quarter of next year, Mizuho Americas analysts predicted this week.

    By Caitlin Mullen • Oct. 12, 2022