The Latest

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    Courtesy of Serve Robotics

    Serve Robotics closes $13M funding round

    The autonomous delivery robot company's latest investment is backed by Uber, DX Ventures and 7-Eleven's corporate venture arm 7-Ventures LLC. 

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    Permission granted by DoorDash

    DoorDash plans to offer rapid delivery for retailers

    To enable its entrance into the 15-minute delivery fray in New York City, the company has created DashCorps to employ full-time couriers. 

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    Tasos Katopodis via Getty Images

    Suit alleges Starbucks youth recruitment program was 'blatant' age discrimination

    A suit claims managers over 40 years of age were denied promotions and fired at the coffee giant, as workers increase scrutiny on age discrimination. 

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    Tim Boyle via Getty Images

    Survey: Majority of diners now tip 20% or more

    Fifty-eight percent of customers have increased the amount they tip servers and delivery drivers since the start of the pandemic, according to Popmenu.

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    Permission granted by Taco Bell

    Taco Bell appoints Jordan Brand CMO as global chief brand officer

    Sean Tresvant will lead the chain's efforts to drive culture and create impact with a focus on omnichannel initiatives and digital customer touchpoints.

  • Fertitta looks to bail on Fast Acquisition merger

    In SEC filings, Fast Acquisition claims Fertitta Entertainment can't back out of the deal because it delayed providing necessary financial statements ahead of the Dec. 1 closing deadline.

    Updated Dec. 3, 2021
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    Courtesy of REEF Technology
    Deep Dive // Reef Technology's expansion

    Reef's ghost kitchen expansion mired in permit, health inspection infractions

    In the Sunshine State alone, more than one-third of active Reef mobile kitchen licenses had high-level health and safety infractions, Restaurant Dive found.

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    Courtesy of Restaurant Brands International

    Burger King to simplify menu to boost drive-thru times

    The chain is planning to remove complicated sandwich builds and improve menu design to help customers make quicker decisions at the drive-thru.

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    YinYang via Getty Images

    Study: Teens make up nearly a quarter of limited-service restaurant workforce

    The restaurant industry employs proportionally more teenagers, age 18 and younger, than it did in 2019, according to Black Box Intelligence data. 

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    Permission granted by Shake Shack

    Shake Shack to open first drive-thru location

    The fast casual chain plans to open 10 drive-thrus in 2022 as part of its shifting development strategy to expand further into suburban markets.

  • McDonald's wins in court amid plans to invest in 'diverse-owned' media

    A judge dismissed a $10 billion lawsuit brought by media mogul Byron Allen's Allen Media Group that alleged racial stereotyping and refusals to contract.

    Updated Dec. 1, 2021
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    Permission granted by Starbucks

    Ahead of Starbucks Union election, a look back at the campaign

    On Dec. 9, the National Labor Relations Board will count ballots from three Buffalo-area stores voting on unionization, and Restaurant Dive will be on the ground to cover the outcome.

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    Permission granted by Miso Robotics

    The restaurant robotics invasion is just beginning

    From frying wings to delivering food, robots are being used to shore up labor gaps in the restaurant industry. 

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    Wennington, Jay. (2014). "Gourmet meal and white wine" [Photograph]. Retrieved from Unsplash.

    Survey: 38% of operators expect holiday sales to top pre-pandemic levels

    Eighty-three percent of Americans plan to dine out this holiday season, and 46% of restaurant operators expect sales to return to pre-COVID-19 levels.

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    SDI Productions via Getty Images

    3 ways tipping laws have changed in 2021

    From tipping pools to the 80/20 rule, the U.S. Department of Labor has made major revisions to how tips are calculated, which may pressure operators.

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    Win McNamee via Getty Images

    SCOTUS to hear Taco Bell employee's arbitration case

    A key point of contention concerns whether, as the employee claimed, her employer waived its right to arbitration by acting inconsistently with that right.

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    Retrieved from Target on November 23, 2021
    Deep Dive

    How brands are turning inclusive holiday campaigns into more than 'inspiration porn'

    Starbucks and Target lead the way for marketers trying to authentically embrace diversity and inclusion during a busy yet reflective season.

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    Permission granted by MOD Pizza

    Mod Pizza plans to go public

    An entrance into the public market caps off a year of recovery in which the fast casual chain opened its 500th store, despite posting a 5% decline in systemwide sales in 2020.

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    Spencer Platt via Getty Images

    Study: 28% of unvaccinated consumers would consider lying about their status in order to dine out

    While 59% of U.S. consumers support businesses requiring vaccination, 21% do not, according to research from Qualtrics.

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    Rawf8/Getty Images Plus via Getty Images

    DoorDash to pay $5.3M to settle San Francisco misclassification suit

    This ends an investigation that began in 2019 following accusations the aggregator intentionally misclassified its delivery drivers as independent contractors so it could withhold sick leave.

    Updated Nov. 23, 2021
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    Retrieved from Native Grill & Wings on November 22, 2021

    Fat Brands acquires Native Grill & Wings for $20M

    In its fourth acquisition of the year, the company adds a 23-unit restaurant chain to bulk up its existing chicken wing platform.

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    Courtesy of Deliverect

    Grubhub teams with Deliverect, integrates delivery orders into POS systems

    More than 12,000 restaurants will be able to receive Grubhub orders through their point-of-sale systems, enabling operators to sync and manage menus directly.

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    Joe Raedle via Getty Images

    Starbucks workers in Arizona petition for a union election

    The growth of Starbucks' union drive may reflect increased labor power in the restaurant industry, visible in one-day strikes in non-union restaurant locations.

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    Courtesy of PR Newswire

    62% of consumers want restaurant gift card for holidays, NRA finds

    Of those consumers, most want a gift card to their favorite restaurant but many would like to try a new eatery, a National Restaurant Association survey shows.

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    Courtesy of Starbucks

    Starbucks, Amazon Go open cashierless store concept in NYC

    The two plan to open additional stores in 2022, as more retailers experiment with grab-and-go technology.