The Latest
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How Wendy's plans to get breakfast right this time
The restaurant expects the morning daypart to make up 10% of its daily sales, and its breakfast strategy will use less labor and lower food costs compared to previous attempts.
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62% of diners fear restaurant data breaches, report says
New research shows 40% of consumers are frustrated by the number of steps required to order food online. Operators need to strike a balance between seamless digital ordering and security.
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DoorDash snags 13% lead over Grubhub in share of spend
DoorDash is dominating the delivery segment with 35% market share after big moves, including new partners, increased ad presence and its acquisition of Caviar.
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ColumnShift Change: Red Robin appoints board chair, Subway hires 4 execs
This week's Shift Change also highlights new executives at Taco Bell, Dunkin' Brands, Good Times Restaurants and Tim Hortons.
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Subway names new CMO as chain looks for turnaround
Carrie Walsh is the first permanent marketing chief in several months, and joins the company after it shuttered 1,100 stores last year.
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Deep DiveAI could define the future of restaurants. What happens when it fails?
Twenty-five percent of companies report up to a 50% failure rate for their AI projects, according to an IDC survey, a phenomenon that poses privacy threats for diners and reputational risks for restaurants.
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Potbelly, Macy's deal will bring sandwiches to shoppers
As its foot traffic declines, the struggling department store will add outposts of the sandwich chain inside three California stores and one New York location.
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Starbucks expands family planning benefits to cover surrogacy, insemination
The additional reimbursement comes just a month after the coffee chain expanded its mental health benefits.
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Food and beverage workers rank low in happiness, financial fitness
Some of the employee value proposition trends embraced by other industries haven't caught on in a meaningful way in food and beverage.
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Domino's ADA ruling to spur industry compliance
The Supreme Court's refusal to hear an appeal from the pizza chain regarding accessibility issues with its website could open up other companies to similar lawsuits, critics say.
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Carl's Jr. grills up second Beyond Meat burger
The fast food chain will sell its Beyond BBQ Cheeseburger starting on Wednesday, expanding its plant-based offerings after selling 4.5 million Beyond Famous Star burgers since December.
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DOL takes a second swing at tip credit, pooling regs
The proposal would allow employers who do not take a tip credit against the minimum wage to operate a tip pool that includes employees who don't traditionally receive tips.
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Worker alleges Taco Bell fired him for refusing to lie his way out of jury duty
An exception to the "employment at will" doctrine protects employees who refuse to participate in an illegal act, court documents noted.
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Impossible Foods CEO: Plant-based competitors 'suck' and stifle industry growth
Pat Brown also said the company's supply shortage is over, and he expects to regain restaurants that stopped carrying its product "once we can assure them that we got them covered."
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DoorDash orders multichannel campaign with scannable OOH ads
Wendy's, McDonald’s, Chipotle and Chili's are among the restaurants featured in the delivery service's TV spots.
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Uber Works matches gig workers with restaurants
The tech platform aims to help operators navigate a tight labor market, giving app users detailed information about available shifts and tracking workers' productivity.
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Wendy's role-playing game features a realm threatened by frozen beef
Debuting at New York Comic Con, "Beef's Keep" is a "Dungeons & Dragons"-like tabletop game.
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Column
Shift Change: Shake Shack CFO adds president role, Black Bear Diner hires CFO
This week's Shift Change also includes leadership news from McDonald's, Inspire Brands, Juice It Up, Huddle House, Cracker Barrel and Noodles & Company.
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Delivery by the numbers: How top third-party platforms compare
Outsourcing delivery comes with some big risks and rewards. Restaurant Dive compared the top five U.S. delivery platforms on commission rates, driver employment status, lawsuit history and more to see how they stack up.
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Diners want mobile ordering, but only 18% of restaurant apps offer it
This disconnect could be detrimental to growing off-premise with 91% of consumers placing delivery orders via a brand's app or website in the last year, a National Restaurant Association study shows.
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Shake Shack CFO adds job title of president to role
Tara Comonte, who has served as CFO since 2017, will be one of the few CFO-presidents in the C-suite.
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Burger King milkshake tweet took things too far, UK ad watchdog rules
The now-banned message, intended to be tongue in cheek, came amid political figures being pelted with milkshakes.
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Deep DiveDelivery profit is elusive. Are hybrid models the answer?
Restaurant execs are challenging the idea that standard third-party partnerships are key to survival in today’s market, but even non-traditional off-premise systems come with obstacles.
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McDonald's not a joint employer with franchisees under California law, 9th Cir. says
While the case dealt with state law, it's nonetheless good news for employers concerned about joint employer liability — an issue that remains in flux.
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Starbucks now offers customer free digital access to news websites
The promotion follows the coffee chain's decision to no longer sell newspapers, and allows patrons to read from seven online publications, including the Chicago Tribune, The Wall Street Journal and USA Today.
