The Latest
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Pickup is leading app and web integration for restaurants
Brands that offer order updates and time-saving features are winning among consumers, says Gartner report.
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ColumnShift Change: Jack in the Box, Bojangles' and Paris Baguette promote execs
This week's Shift Change also highlights executive news from Bloomin' Brands, First Watch, Coolgreens, Yum Brands and Marco's Pizza.
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Punch Bowl Social checks into hotel space
In a bid to become a lifestyle brand, the eatertainment chain wants to enter malls with its Punch Bowl Life concept, which will be more focused on gaming.
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P.F. Chang's dips toes in to-go only trend
The chain's newest restaurant in Chicago will focus on carryout, catering and delivery, joining other casual chains like Applebee's, IHOP and Buffalo Wild Wings that are testing to-go focused models.
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Panda Express celebrates Lunar New Year with social AR
Available on Facebook and Instagram, the virtual filters highlight different cultural traditions like red envelope gift-giving.
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Macaroni Grill eyes 2nd acquisition
The once-struggling company hopes to close on another purchase in Q1, one that could bring it halfway to its goal of becoming a $1 billion business, said CEO Nishant Machado.
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Chipotle dishes out free food to Twitter fans as 'Quitter's Day' looms
As some people struggle to maintain their New Year's resolutions, the burrito chain is promoting a new healthier menu item.
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FAT Brands CEO: Chain plans to close an acquisition in Q1, with more in the works
With new funding, the company is poised to buy larger brands as part of its two-pronged strategy to grow organically and through acquisitions, Andy Wiederhorn told Restaurant Dive at the ICR Conference.
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How Starbucks uses AI to counter mobile's isolating effect
At NRF's Big Show, CEO Kevin Johnson shared why the chain is embracing artificial intelligence to compensate for some of mobile's downsides.
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Indiana McDonald's workers can learn on the job via 'crosswalk credits'
Three hundred of the restaurants will partner with Ivy Tech Community College to help employees advance their education.
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Taco Bell deploys AI for in-app personalization
The partnership with Certona will let users see customized menu recommendations and offers based on preferences and other criteria like weather and location.
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TGI Fridays will revamp bar to ignite alcohol sales
The chain will change its beverage program as well as music, seating and lighting to encourage more socializing in the hopes to boost its alcohol sales, which make up 30% of its $2.1 billion sales.
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Dunkin' turns Snoop Dogg stunt into TV spot for Beyond sandwich
The Beyond Meat ambassador is featured in a new TV spot as part of a campaign that includes an online pop-up shop.
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DOL narrows 'joint employer' definition in final rule
The new standard is effective March 16 and looks to reduce questions of responsibility that sparked recent lawsuits against restaurant chains for their franchisees' wage and scheduling violations.
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Chili's leans into personalization with Presto partnership
The casual dining restaurant’s deal with the tabletop tech provider is aimed at better tracking ordering behaviors and is part of the company’s strategy to boost customization.
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Taco Bell wants compostable, recyclable packaging by 2025
The chain will also remove harmful chemicals like PFAs, Phthalates and BP from its consumer packaging as part of its larger sustainability initiatives.
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Subway's C-suite carousel turns again
The chain eliminated its chief brand and innovation officer position and has a new chief legal officer, bringing the total number of executives leaving the company since December to five.
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Grubhub says it's not for sale
Contradicting The Wall Street Journal's report, the company said,"there is unequivocally no process in place to sell the company," but that it's exploring acquisition opportunities.
UPDATED: Jan. 10, 2020 at 8:51 a.m. -
Luckin launches self-serve vending machines
Available in standard and mini sizes, Luckin is targeting high-traffic areas like hospitals, campuses and airports with its new unmanned offering in China.
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Grubhub alters phone policy following NYC criticism
The company said in a letter to the New York City Council its phone system will now prompt customers to indicate if they want to place an order or ask a restaurant a question.
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Deep Dive5 restaurant trends that will define 2020
Analysts predict that ghost restaurants and lifestyle brand campaigns will continue to evolve and shape the market, but Gen Z's influence and interest in micro chains could disrupt the ecosystem.
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ColumnShift Change: Black Bear Diner hires CEO, McDonald's adds chief digital engagement officer
This week's Shift Change also highlights executive news at Subway, Wingstop, Red Robin, Rave Restaurant Group, BBQ Holdings and Farmer Boys.
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Zume shutters Zume Pizza, will lay off 53% of employees
The startup will continue to operate its Zume Forward Mobile and Zume R&D divisions, and has opened 100 new positions at Zume Packaging.
UPDATED: Jan. 9, 2020 at 5:41 p.m. -
McDonald's accused of pushing out black leadership, franchisees
Two senior executives filed a lawsuit Tuesday that claims the chain "declared a war against the African American community," adding to the chain's existing cases of sexual harassment and workplace violence.
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Impossible Foods CEO says McDonald's deal is still on the table
Patrick Brown walked back his statement to Reuters Wednesday that it would be "stupid" to pursue the Golden Arches because of inadequate supply, telling Business Insider Impossible "would never blow off or disrespect a potential customer."
UPDATED: Jan. 9, 2020 at 10:59 a.m.
