The Latest

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    Kendall Davis/Restaurant Dive

    Ghost restaurant calculator

    Thinking about developing a ghost kitchen business plan? Use this calculator to crunch the numbers and determine profitability.

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    Courtesy of Starbucks

    Starbucks to cover travel for employees seeking abortion, gender-affirming care

    The policy applies to workers, as well as their dependents, who need to travel more than 100 miles to access these medical procedures. 

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    Permission granted by Brinker International

    Brinker CEO to retire in June

    KFC U.S. President and Chief Concept Officer Kevin Hochman will take over for Wyman Roberts, who has been with Brinker for 17 years. 

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    Permission granted by Uber Eats

    Uber Eats adds voice ordering, pilots autonomous delivery

    The food delivery provider rolled out several delivery products on Monday, as well as in-stadium ordering and vouchers for events.

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    Retrieved from Domino's Pizza, Inc. on May 16, 2022

    Domino's grants 'Stranger Things' fans 'mind-ordering' powers through new app

    An immersive mobile experience tied to the Netflix show’s return uses facial recognition and eye-tracking technology to help users order pizza.

    Updated May 17, 2022
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    Scott Olson via Getty Images

    McDonald's franchisees reportedly worried new grading system will hurt retention

    Operations PACE would mandate a further six to 10 visits by assessors and company representatives to every location, the chain's operators told CNBC.

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    Courtesy of Woworks

    Woworks acquires fast casual chains Barberitos, Zoup

    The parent company of Saladworks will grow to six brands and over 400 locations with these two purchases. 

    M&A
  • Chili's parent extends education benefits to employees' family members

    Brinker International's perk will allow one eligible family member of each worker who is management level or above to access tuition-free programs. 

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    Aneurin E Canham-Clyne/Restaurant Dive
    Starbucks employees form a union

    Why the NLRB's Starbucks complaint may only be symbolic union win

    Starbucks denies the complaint's hundreds of union-busting allegations. If the chain is found to have violated labor law, it could be years before the board can enforce consequences.

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    Courtesy of Chipotle

    Chipotle CFO doesn't rule out more food inflation despite pause

    Finance chief Jack Hartung said the chain has raised prices about 10% for the 12 months through Q1 compared to 2% in a typical year.

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    Permission granted by 7shifts

    Study: Independent restaurants show signs of recovery despite inflation

    The NPD Group found the number of independent restaurant units grew 1% by the end of 2021, compared to a 5% decline in 2020. 

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    Permission granted by Bakers Square

    Bakers Square to triple locations using ghost kitchens

    The BBQ Holdings concept is expected to grow from 18 locations to 55 by the end of the year, and all of these new units will operate inside other restaurants. 

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    Courtesy of Gopuff

    Gopuff launches first restaurant brand under its Kitchen division

    The Mean Tomato will offer New York City-style pizzas that customers can add to their orders of snacks, drinks and other impulse buys.

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    Permission granted by Miso Robotics

    Wing Zone, Wavemaker Labs launch automated restaurant pilot

    Wing Zone Labs plans to open up to 20 units, which will deploy Miso's Flippy 2 to handle frying stations with a goal of eventually becoming fully automated.

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    Joe Raedle via Getty Images

    How Papa Johns is weathering the driver shortage

    As labor challenges weigh on Domino’s and Pizza Hut, Papa Johns’ third-party delivery partnerships are helping the chain fulfill demand during peak hours.

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    Michael Santiago via Getty Images

    Digital food orders persist beyond pandemic

    “Some in the foodservice industry feared that online ordering would ‘kill restaurants,’ but it’s becoming increasingly clear that these orders have done just the opposite, acting as a lifeline,” a recent Paytronix report says.

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    Courtesy of Reef
    Reef Technology's expansion

    Reef cuts 5% of workforce amid expansion

    The ghost kitchen firm says the layoffs are needed to adapt to disruptions in unspecified sectors, according to an internal memo.

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    Permission granted by DoorDash

    Study: Inaccurate delivery order can erode diner loyalty

    Sixty-three percent of consumers have experienced at least one incorrect delivery order in the past year, per eduMe research, and a majority of diners pin the blame on restaurants.

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    Permission granted by Sweetgreen

    Sweetgreen to open first pickup-only location in DC

    The dining room-free format features grab-and-go shelves and will only take orders placed on its website, app or third-party marketplaces. 

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    Retrieved from Starbucks on May 04, 2022

    Starbucks builds out 'third place' with foray into NFTs

    As a means to build a community around coffee, the chain will link the upcoming digital tokens to exclusive content and perks.

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    Courtesy of Starbucks
    Starbucks employees form a union

    Starbucks' denial of new benefits to union workers is a legal gray area, labor experts say

    Starbucks claims it can't legally extend new benefits and wage increases to organizing stores, and experts say this exclusion could discourage baristas from voting pro-union.

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    Courtesy of Papa Johns

    Papa Johns adds ESG incentives to compensation

    The chain will tie corporate bonuses to workforce diversity, clean ingredients and environmental impact metrics following similar announcements from Wendy's, McDonald's, Starbucks and Chipotle.

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    Courtesy of Burger King

    Burger King taps new agencies after year of marketing tumult

    Among other appointments, independent shop OKRP replaces WPP's David as the burger chain's creative agency in a bid for greater cultural relevancy. 

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    Permission granted by Noodles & Company

    Noodles & Company's new employee benefits include immigration reimbursement

    The noodle chain is offering six new work perks as part of a larger new brand positioning called “Uncommon Goodness." 

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    Courtesy of Grubhub

    Grubhub's new corporate card lets employees order food at home or in the office

    Employers with a Grubhub Corporate Account can set parameters on when workers can use the pay card or choose to give them a daily or weekly credit.