The Latest
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Restaurants rethink marketing, but Facebook remains king
A Toast report found that 67% of restaurant professionals plan to pay for social media ads this year, with 91% advertising on Facebook and 78% on Instagram.
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Chick-fil-A tops QSRs in brand intimacy, report says
The chain's focus on customer service and its loyalty program have built a strong fan base despite criticism for its donations to anti-LGBTQ groups.
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Chipotle's quarterly bonus program is reducing turnover
More than 2,600 employees earned an extra week's pay as part of the initiative, which awards workers for meeting sales, cash flow and throughput goals.
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Pizza Hut's closure plans could cede foot traffic to Little Caesars
From April to August, Pizza Hut led in share of visits with 36%, followed by Little Caesars at 31%, Domino's at 24% and Papa John's with 10%.
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Kitchen United hosts culinary 'boot camps' for potential hires
The ghost kitchen platform is offering trainings in knife skills, ingredient prep and career planning to attract talent in a challenging labor market.
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Postmates planning September IPO, report says
The report contradicts rumors that Postmates was exploring a sale instead of going public, and comes amid growing competition and consolidation in the third-party delivery space.
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J. Alexander's considers sale as part of strategic review
The company's board of directors is now considering a sale, merger or acquisition following several transactions within the upscale dining segment.
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Yum Brands appoints new CEO
Following systemwide sales growth of 10% during Q2, COO David Gibbs will take the reigns from Greg Creed after his retirement.
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Wendy's dishes out 2M spicy nuggets after May Twitter challenge
The giveaway via DoorDash comes after the burger chain promised to bring back the menu item if fans racked up 2 million "likes."
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SponsoredPlant-based meat substitutes drive headlines, beef drives sales
A look beyond headlines to put meat substitutes in context with sales and consumer perceptions.
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Under pressure, Domino's ups the ante on tech
Squeezed by third-party aggregators, the pizza chain is launching a nationwide e-bike program and adding GPS tracking to improve delivery.
UPDATED: Aug. 13, 2019 at 9:27 a.m. -
Chipotle is America's favorite Mexican food chain, survey finds
The chain topped rankings for food safety and overall cleanliness, suggesting that its food safety woes may be behind it.
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Yelp CFO to move to Eventbrite
Lanny Baker, who has overseen Yelp's growth since 2016, will be filling the CFO role at Eventbrite next month.
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Vinyl gloves used at major QSRs linked to health risks, study says
Gloves used at McDonald's, Burger King and Wendy's contain chemicals that can cause reproductive issues in adults and brain development delays in children, according to the report.
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McDonald's introduces BOGO for $1 value deal
The promotion comes less than two years after the chain's $1 $2 $3 Dollar Menu and amid franchisee complaints that its value strategy isn't sustainable.
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Delivery firms boast revenue gains, but profitability remains elusive
Customer growth was strong for Uber Eats, Grubhub and Waitr during the first half of the year, but all have struggled with restaurant and customer backlash regarding fees and company policies.
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DoorDash looks to secure $400M ahead of rumored IPO
This new influx of funds could better prepare it to go public and strengthen investor confidence in the food delivery company.
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Opinion4 ways to achieve profitability without disrupting quality of service
The key to reaching big goals is setting bite-sized benchmarks and ensuring employees understand how their actions impact the entire business, says Compeat's SVP of Operations Dori Salisbury.
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Deliveroo's 'rescue team' will convert struggling restaurants to delivery-only
The initiative, which offers participating stores space in its virtual kitchens and help with menu development, branding and pricing, marks the platform's latest bid to stay competitive in the U.K. market.
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Postmates close to securing first delivery bot permit in San Francisco
Following a citywide ban of delivery bot testing without government permits in 2017, the firm and others continued to push forward on delivery innovations.
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ColumnShift Change: Red Robin appoints 3 board members, interim CEO to retire
This week's column also highlights executive changes at CKE Restaurants, Taco Bell, Waitr and California Pizza Kitchen.
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Why major restaurants want to land airport locations
From Shake Shack to Panera and Pret A Manger, fast casuals are targeting traveling consumers as a new area of growth.
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Popeyes to roll out chicken sandwich across US stores
On Monday, the chain will launch the new product nationwide in the wake of competitor Chick-fil-A's growing success.
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McDonald's lifts store traffic 23% with Halloween influencer contest
Influencer marketing firm Linqia flipped top-performing organic content into amplified social and display ads.
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Burger King mascot streams with esports stars to promote Impossible Whopper
Teaming with FaZe Clan is the latest marketing stunt behind the nationwide rollout of a plant-based alternative to the brand's signature burger.
