The Latest
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Courtesy of Panera Bread
Panera loyalty members can pre-program meals on app, order with swipe
The order option is the chain’s latest tech enhancement launched this year, including Amazon Alexa ordering and an Amazon One palm scanner test.
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Michael M. Santiago via Getty Images
Judge denies NYC motion to dismiss delivery fee cap suit
A suit filed by DoorDash, Uber Eats and Grubhub to overturn the city’s 15% delivery fee cap can proceed after a judge ruled it is plausible the city interfered with the aggregators’ contracts.
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Courtesy of Uber
Uber adding AI tool and ‘virtual sales aisle’ to its app
The planned updates to Uber Eats also include the addition of SNAP and healthcare benefits payments starting next year.
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Permission granted by ezCater
As c-stores level up in foodservice, catering could be an ‘ideal’ next step
Convenience retailers, especially those in rural areas, can boost revenue and grow their brand presence by offering food that is both delicious and durable.
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Kate Tornone/Restaurant Dive
Boston Market pays $630K in back wages in NJ, lifting stop-work order
The New Jersey Department of Labor gave the green light for Boston Market to reopen 27 locations, but it’s unclear how many have done so.
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Courtesy of Kitchen United
Kitchen United promotes Atul Sood to CEO
The ghost kitchen company remains focused on building a sustainable business model for decades to come, Sood said.
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Courtesy of Mod Pizza
Mod Pizza makes Pocket Pies permanent
The menu item, which was first introduced in March as part of Pi Day, echoes Papa Johns’s Papadias and Pizza Hut’s Melts.
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Courtesy of PR Newswire
Why Donatos sees opportunity in automated vending machines
The pizza chain’s forthcoming prototype is just one example of how this technology can be an innovative grab-and-go option, but challenges over the perception of quality persist.
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Permission granted by Shipley Do-Nuts
Shipley Do-Nuts rolls out tier-based loyalty program
Do-Happy Rewards, which was piloted in company-owned locations earlier this year, already has 40,000 members.
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Courtesy of Peet's Coffee
Peet’s Coffee brews large integrated campaign with Mischief
Hold the foam: Consumers’ love of simple, quality coffee sits at the center of what the brand says is its largest campaign to date.
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rschlie via Getty Images
California state Senate passes major restaurant labor compromise
The labor deal, which repeals and replaces the fast food council law, AB 257, can take effect if Gov. Gavin Newsom signs it by Oct. 14.
Updated Sept. 15, 2023 -
Brandon Bell via Getty Images
Chick-fil-A to return to UK in 2025 with first permanent location
The fast food chain, which is eying additional locations in Europe and Asia, will invest $100 million during the next decade in the country.
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Permission granted by Sweetgreen
Black Sweetgreen workers sue chain for racial discrimination and sexual harassment
Managers and coworkers called Black workers racial slurs and female workers faced sexual harassment and inappropriate touching, a lawsuit claims.
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Courtesy of Moe's Southwest Grill
Q&AMoe’s longer operating hours, new ingredients help traffic
Since deploying its Project Victory initiative, the TexMex chain has found opportunities — such as slicing whole-muscle beef — in 20% employee idle time, said Chief Brand Officer Tory Bartlett.
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Aneurin Canham-Clyne/Restaurant Dive
Howard Schultz resigns from Starbucks’ board
Schultz’s departure is unlikely to change day-to-day matters at the company, BTIG said, but may deprive Starbucks of his “magic touch” with the brand.
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Permission granted by Huddle House
How Ascent Hospitality reinvigorated franchising at Perkins, Huddle House
Prior to Peter Ortiz joining Ascent Hospitality as chief development officer, growth was virtually at a standstill for the brands. Now they have signed over 70 franchise agreements.
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Permission granted by Flytrex
Papa Johns, Little Caesars take to the skies with Flytrex autonomous delivery
Chains participating in the rollout will send orders to drones via a dropdown wire.
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Justin Sullivan via Getty Images
EEOC sues Jack in the Box franchisee over sexual harassment
Operator Rock Strategic allegedly failed to stop a general manager’s sexual harassment of young workers at a Texas location, EEOC said.
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Retrieved from GlobeNewswire on November 02, 2022
Del Taco gets new president
Tom Rose takes the helm at the QSR brand as it refranchises large numbers of stores and pushes for a return to net unit growth.
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Permission granted by Grubhub
Grubhub brings mobile ordering to its first naval base
The technology allows over 100,000 people at Naval Station Norfolk to order pickup from on-base restaurants like Panda Express, Firehouse Subs, Burger King and Raising Canes.
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Justin Sullivan via Getty Images
McDonald’s will remove self-serve beverage stations by 2032
Operators said they are struggling to balance the space needed for drinks stations with slumping dining room traffic and rising digital orders.
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Permission granted by Papa Johns
Papa Johns makes executive adjustments to support domestic, international growth
Amanda Clark, currently chief international and development officer, will become chief operating officer, international. Joe Sieve, chief restaurant officer, will assume North American development responsibilities, effective Sept. 18.
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Mario Tama via Getty Images
Restaurant industry, labor groups to kill CA’s FAST Act referendum with labor council deal
A major amendment to AB 1228 would scrap joint-employer liability and set a $20 minimum wage for QSR chains with 60 or more units.
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Courtesy of Dunkin'
Dunkin’ taps Ben Affleck, Ice Spice to put a name to its new fall drink
An ad promoting the limited-time Ice Spice Munchkins Drink is the first work since the chain formalized its partnership with Affleck’s Artists Equity.
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Alex Wong via Getty Images
Las Vegas hospitality workers to hold strike vote
A potential strike would impact major hotels along the Strip, building on the labor movement that’s swept across Southern California.
