Opinion

The latest opinion pieces by industry thought leaders


If you are interested in having your voice heard on Restaurant Dive's Opinion page, please read our editorial guidelines and fill out the submission form here.

  • Putting pizza delivery apps to the test

    Restaurant Dive reviewed ordering technology from Domino's, Pizza Hut and Papa John's to see if they are worth the investment or just a marketing gimmick.

    Emma Liem and Julie Littman • Jan. 14, 2019
  • Make using mobile location data your New Year's marketing resolution

    Understanding customer behavior and where they go before and after a visit can better improve a restaurant's marketing, Cuebiq's Brad Piggott says. 

    Brad Piggott • Jan. 02, 2019
  • How to achieve true customer loyalty

    John Larson & Co. senior partner John Larson says new loyalty programs like Chipotle's should do more for restaurants than just offer customers discounts. 

    John Larson • Dec. 20, 2018
  • Faster, better, smarter: Why restaurants need AI now

    Absolutdata co-founder and CEO Anil Kaul discusses why now is the best time to integrate machine learning into restaurant operations and how it will benefit profit margins. 

    Anil Kaul • Dec. 19, 2018
  • How your restaurant can prepare for a crisis

    Uproar PR CEO Catriona Harris warns that if brands don't take control of the narrative when things go wrong, the narrative will control them.

    Catriona Harris • Dec. 12, 2018
  • The future of food is digital

    Stephen Chau, head of product at Uber Eats, shares the ways he predicts restaurants will be transformed by technology.

    Stephen Chau • Dec. 10, 2018
  • What risks restaurants should consider before deploying AI, robotics and automation

    Establishments need to balance the benefits of new technologies with the legal challenges and resistance from both the public and staff, write Matt Scherer, Jennifer Robinson and Daniella Adler of Littler Mendelson.  

    Matt Scherer, Jennifer Robinson and Daniella Adler • Nov. 16, 2018