Opinion

The latest opinion pieces by industry thought leaders


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    Managing your online reputation during a global crisis

    If your restaurant is impacted due to its name or presumed affiliation with an ongoing conflict, such as the Russian invasion of Ukraine, you need to act quickly, writes Monica Ho, CMO of SOCi Inc.

    Monica Ho • April 21, 2022
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    ViewApart via Getty Images

    Gen Z is attracted to flexible restaurant jobs. But what makes them stay?

    Positive corporate culture and authentic, charitable missions may be better means to retain these young workers than increased hourly rates amid the Great Resignation, writes Tim Weiderhoft, CEO of Wow Wow Hawaiian Lemonade.

    Tim Weiderhoft • April 14, 2022
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    Kirill Smyslov via Getty Images

    The importance of embracing today's always-connected diner

    Restaurants should reconsider their investments to ensure a great, connected experience for their customers, writes Anthony Cross, Yelp's vice president of restaurant products.

    Anthony Cross • April 4, 2022
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    Spencer Platt via Getty Images

    4 ways data is helping restaurants reinvent themselves in 2022

    The value of building long-term relationships with diners can be the difference between meaningful growth or a struggling business, writes Dan Silver, SVP of marketing at GroundTruth.

    Dan Silver • March 28, 2022
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    4 strategies to beat QSR's biggest reward challenges

    A rewards program can help make sense of customer characteristics that are considerably variable, writes Jenn McMillen, founder of Incendio.

    Jenn McMillen • March 25, 2022
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    7 details restaurants need to include in sexual harassment policies

    With Sexual Assault Awareness Month in April, it's time to develop new restaurant and bar policies and take a harder look at existing ones, writes Jarrett Wagner, a risk control representative at Society Insurance.

    Jarrett Wagner • March 17, 2022
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    In absence of RRF, restaurants can use tech to boost recovery

    A provision that would refill the Restaurant Revitalization Fund was nixed from the final version of the omnibus spending bill, but operators have the tools they need to thrive, writes Ben Pryor, head of innovation for SpotOn.

    Ben Pryor • March 10, 2022
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    Spencer Platt via Getty Images

    Congress should double down on the Restaurant Revitalization Fund at this critical juncture

    Restaurants have survived but need more help in this "New Hospitality" era, writes Chris Comparato, CEO of Toast.

    Chris Comparato • March 7, 2022
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    How to prepare your restaurant for Valentine's Day crowds amid COVID-19

    Personalization, limited menus and social media engagement can be a recipe for success despite labor struggles on this high-traffic day, writes Jennifer Simmons, director of marketing at Restaurant365.

    Jennifer Simmons • Feb. 9, 2022
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    Rise of the robots: How restaurants can automate without losing the human touch

    Instead of adopting technology to replace human beings, employers should embrace digital tools that make jobs more satisfying, writes Raju Malhotra, chief product and technology officer at PAR Technology Corporation.

    Raju Malhotra • Feb. 2, 2022
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    Photo by cottonbro from Pexels

    Digital-first diners are driving the rise of collaborative commerce

    Collaborative commerce immerses customers in the dining experience and makes them active participants in shaping the operational experience, writes futurist Brian Solis.

    Brian Solis • Jan. 27, 2022
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    When it comes to plant-based foods, it's time to get back to our roots

    We should focus less on marketing and processing and more on honoring the enjoyability of real food, write Suzanne Simon and Bettina Stern, co-founders of Washington, D.C.-based Chaia.

    Suzanne Simon and Bettina Stern • Jan. 21, 2022
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    Jeff Wells/Restaurant Dive

    Why convenience retailers are gearing up to win in foodservice

    As vehicles go electric, stores will increasingly turn away from fuel pumps and toward innovative meals and snacks, writes retail analyst Frank Beard.

    Frank Beard • Jan. 7, 2022
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    The key to a successful holiday season will be flexible staffing

    For small employers, flexibility and adjustable hours are factors to compete on now that workers' demands are changing, writes Sumir Meghani, CEO and co-founder of Instawork.

    Sumir Meghani • Oct. 18, 2021
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    Restaurants need to break past third-party delivery apps

    Never underestimate the internal efforts needed to get your organization aligned for digital growth, writes Matt Carinio, VP of strategy and consulting at Hathway.

    Matt Carinio • Oct. 14, 2021
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    Emotional loyalty: Evolving restaurants' approach to brand love

    Brands that are connection-focused win the day over those that are reliant on discounts as shortcuts to boost short-term metrics, writes Ellen Green, AVP of loyalty and CRM at Hathway.

    Ellen Green • Aug. 27, 2021
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    What the US hospitality industry can learn from Australia

    Restaurants Down Under can teach American operators a thing or two about how the segment might fare in the coming months, writes Peter Dougherty, general manager of hospitality at Lightspeed.

    Peter Dougherty • Aug. 10, 2021
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    Michael M. Santiago via Getty Images

    How can restaurants drive long-term resiliency in the new normal?

    The brands that maintain safety measures and digitally enabled experiences will be favored by customers and garner deeper loyalty, writes Vince Crimaldi, VP of consumer products and retail at Capgemini North America.

    Vince Crimaldi • Aug. 3, 2021
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    The on-premise restaurant experiencing isn't dying — it's evolving

    Rather than debating whether virtual channels are overtaking traditional ones, QSRs should focus on how the two avenues can complement each other, writes Shauna Moran, insights analyst at GWI.

    Shauna Moran • July 26, 2021
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    How successful ghost kitchens are built

    Restaurant operators need to focus on location, menu development and consumer satisfaction KPIs when developing delivery-only concepts, writes Chris Adams, vice president of strategy at Oracle Food and Beverage.

    Chris Adams • July 16, 2021
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    Success means embracing the past year, whether restaurants like it or not

    COVID-19 dealt the industry a major blow, but also taught operators valuable lessons that could influence operations for years to come, writes Maribeth Dela Cruz, president of Jollibee Foods North America.

    Maribeth Dela Cruz • July 6, 2021
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    The restaurant renaissance is coming. Here's what the industry should expect.

    The entire food supply chain is in recovery mode, and restaurants need to diversify their vendors and use back-of-house technology to keep up their supply, writes Chelsea van Hooven, global industry advisor at Choco. 

    Chelsea van Hooven • June 25, 2021
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    dapiki moto. (2020). "New Normal" [Photograph]. Retrieved from Unsplash.

    How a more financially stable workforce can fuel restaurant industry recovery

    Forty-eight percent of restaurant workers said they'd be willing to leave their job for one that gives them their tips immediately at the end of their shift, writes Andrew Garner of Netspend.

    Andrew Garner • May 21, 2021
  • Why restaurants need to be digital now

    To thrive in an increasingly online marketplace, restaurants need to invest in technologies that help manage the customer relationship and manage delivery automation, says Hypertrack founder and CEO Kashyap Deorah.

    Kashyap Deorah • May 7, 2021
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    dapiki moto. (2020). "New Normal" [Photograph]. Retrieved from Unsplash.

    Restaurant Revitalization Fund promises relief, but may require fast action

    Owners should take every step possible to prepare for the launch of the RRF application portal and to submit applications as soon as they are eligible, attorneys at Jones Walker LLP write.

    Emily M. Gauthier, Curtis R. Hearn, John W. Zimmer • April 30, 2021