Consumer Trends
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Report: Diners who order off restaurant websites tip better, order more often
These digital customers are more likely to be loyalty members, Paytronix found, and have less time between repeat orders than third-party customers.
By Julie Littman • June 5, 2023 -
4 restaurant industry predictions from the NRA Show
Ghost kitchens, immigration policy, managerial automation and catering could help shape the future of the industry, experts said at the National Restaurant Association Show.
By Aneurin Canham-Clyne • May 31, 2023 -
Explore the Trendline➔
sam edwards via Getty ImagesTrendlineRestaurant Dive Outlook for 2023
Restaurants across categories are hungry for growth this year, with many embracing franchising. However, confidence in the ghost kitchen model is waning.
By Restaurant Dive staff -
Retrieved from Adobe Stock.Sponsored by Catania Oils
Plant-based 101: What you need to know
Plant-based diets have gone from being eccentric to the mainstream, with one in four Americans eating vegan or vegetarian some or all of the time. Read this introductory guide to start supplementing your menu with plant-based options.
May 30, 2023 -
How restaurants can get a slice of Gen Z’s $360B spending power
This generation's prioritization of time, social media and altruism — combined with a comparative mistrust of tech — sets it apart from millennials and Gen X.
By Aneurin Canham-Clyne • May 25, 2023 -
BentoBox: Reservation platforms are least popular tool for restaurant search
Most diners rely on recommendations from friends and family, or on social media posts, when weighing new restaurants to try, per a survey.
By Aneurin Canham-Clyne • May 25, 2023 -
NFTs, personalization and biometric pay are shaping restaurant loyalty
At the National Restaurant Association Show, experts and operators discussed how restaurants are innovating their rewards to stay competitive as inflation erodes diner spend.
By Aneurin Canham-Clyne • May 22, 2023 -
Sponsored by Square
The top restaurant trends in 2023
As consumer dining preferences and economic conditions continue to evolve, it’s important to understand restaurant trends and strategies that work.
May 22, 2023 -
Sponsored by Square
How this brewery-gastropub saves 6 hours a week with integrated payroll
Learn how a brewing company used Square to grow their business, boost revenue and generate higher numbers of repeat customers.
May 15, 2023 -
Q&A
Dunkin’s CMO on bringing the brand’s vision into focus — and those buzzy Ben Affleck ads
Jill McVicar Nelson detailed a “fewer, bigger, better” ethos that is helping to balance brand and performance marketing at a transitional point for QSRs.
By Peter Adams • May 10, 2023 -
Sponsored by MERGE
Restaurant experience reset: Forecasting the future of quick service and casual dining
A closer look at which recent restaurant trends will stand the test of time and which will fade from relevancy.
May 8, 2023 -
Sponsored by Square
5 tips for building an omnichannel restaurant strategy
Restaurants are finding new ways to meet consumers on the channels they’re already using. Here are five tips for building an omnichannel restaurant strategy to more effectively reach and engage with customers.
May 8, 2023 -
Major CKE franchisee goes bankrupt, shutters 39 stores
Summit Restaurant Holdings, which operates around 106 Hardee’s locations, filed for Chapter 11 bankruptcy protection Thursday.
By Aneurin Canham-Clyne • May 5, 2023 -
Retrieved from Maggiano's Italian Classics on August 18, 2021
Brinker to phase out Maggiano’s Italian Classics virtual brand
The brand lasted fewer than two years at the restaurant company, which is looking to to free up labor and time to focus on in-restaurant operations.
By Aneurin Canham-Clyne • May 4, 2023 -
Resy ‘drops’ exclusive reservations in new campaign
“Reservationships” offers exclusive experiences with limited availability at in-demand eateries in New York City, Los Angeles, Chicago, Miami and Washington, D.C.
By Aneurin Canham-Clyne • May 1, 2023 -
Sponsored by Square
The Future of Restaurants report: Square’s 2023 edition
The Square Future of Restaurants report will help you understand the top trends, the changing landscape and expectations, and the tools and strategies that define the next era of the restaurant industry.
May 1, 2023 -
Q&A
Papa Johns menu strategy chief talks balancing innovation with value
The pizza chain is targeting younger diners with snackable menu items like handheld desserts and its new Doritos Cool Ranch Papadia, VP of National Calendar and Menu Strategy Kimberly Bean said.
By Emma Liem Beckett • April 28, 2023 -
Chipotle’s same-store sales rise 10.9% as traffic turns positive
In-restaurant sales jumped nearly 23% year over year following efforts to boost operational efficiency, rewards and menu innovation.
By Julie Littman • April 26, 2023 -
Sponsored by Square
How this brewery-gastropub saves 6 hours a week with integrated payroll
Learn how a brewing company used Square to grow their business, boost revenue and generate higher numbers of repeat customers.
April 24, 2023 -
Study: 47% of consumers not comfortable using QR codes in restaurants
Despite more QR codes to view menus, order and pay, 65% of consumers aged 60-plus are uncomfortable using the tech, per a William Blair survey.
By Julie Littman • April 19, 2023 -
Sponsored by Square
5 tips for building an omnichannel restaurant strategy
Restaurants are finding new ways to meet consumers on the channels they’re already using. Here are five tips for building an omnichannel restaurant strategy to more effectively reach and engage with customers.
April 17, 2023 -
iStock.com/PeopleImages
Sponsored by PayiQNew study shows diners want personalized loyalty offers
Restaurants are making a serious investment to try and meet these consumer needs, allocating an average of 10% of their company’s total budget towards installing and operating their loyalty program.
April 3, 2023 -
QSRs expect 51% of tasks will be automated by 2025
Operators said they will invest more in technology to support digital order fulfillment, operational efficiency in the kitchen and faster checkout times, per an Incisiv report.
By Julie Littman • March 29, 2023 -
Sponsored by FedEx Office
A feast for their eyes: Upgrading your restaurant’s graphics to engage diners
A restaurant renaissance is underway, with restaurant operators eager to attract patrons through the door to enjoy a meal.
March 27, 2023 -
Survey: 66% of franchisees feel optimistic about business
Changing consumer preferences may push franchisees to invest in store remodels and digital ordering and delivery systems, TD Bank found in a survey.
By Aneurin Canham-Clyne • March 21, 2023 -
Sponsored by Square
The Future of Restaurants report: Square’s 2023 edition
The Square Future of Restaurants report will help you understand the top trends, the changing landscape and expectations, and the tools and strategies that define the next era of the restaurant industry.
March 20, 2023