Consumer Trends


  • Fresh organic avocado on the wooden table
    Image attribution tooltip
    pilipphoto via Getty Images

    Whole Foods co-founder plans to launch vegetarian restaurant chain

    John Mackey’s past success scaling a business promoting healthy lifestyles could attract more investor attention as plant-based diets grow in popularity.

    By Aug. 9, 2022
  • A woman sitting at a table using her phone as a calculator. On the table there are financial charts.
    Image attribution tooltip
    Hispanistic via Getty Images

    Study: Over 66% of independent restaurants seeing sales declines from inflation

    Seventy-six percent of operators surveyed by Seated said they have increased menu prices to deal with current economic conditions.

    By Aug. 5, 2022
  • Image attribution tooltip
    Courtesy of Starbucks

    Despite menu price increases, Starbucks Rewards members keep coming back

    Guest counts reached an all-time high during the quarter, with loyalty customer growth outpacing non-members. 

    By Aug. 3, 2022
  • A male server serves four customers sitting at a table with a bowl of pasta and a hamburger
    Image attribution tooltip
    monkeybusinessimages via Getty Images

    Study: Consumers spending 40% of food budget on restaurants despite inflation

    As inflation squeezes budgets, consumers say they would more likely cut spending on clothes and gym memberships before decreasing going out to eat, Popmenu finds.

    By Aug. 1, 2022
  • Jamba by Blendid kiosk at the Walmart in Dixon, California
    Image attribution tooltip
    Permission granted by Blendid

    Jamba by Blendid expands to UCLA

    The University of California Los Angeles marks the third college campus to open a Jamba by Blendid kiosk this year, and fifth overall for Blendid. 

    By July 26, 2022
  • An exterior shot of a beige brick building with the words "Jamba," "drive-thru" and "Auntie Anne's."
    Image attribution tooltip
    Permission granted by Auntie Anne's

    Why Auntie Anne's wants to become a drive-thru destination

    The soft pretzel chain opened its first co-branded drive-thru with Jamba in 2021. It now plans to have 15 such units by spring 2023.

    By July 20, 2022
  • A group of people are enjoying their meal at a bright restaurant while one looks on a smartphone.
    Image attribution tooltip
    Geber86 via Getty Images

    Study: Dine-in tips have increased despite inflation

    Tip percentage growth has slowed, however, and tips on online orders have shrunk even as the number of online orders has risen, Lightspeed data finds. 

    By July 12, 2022
  • Metaverse and Blockchain Technology Concepts. Person with Glasses try to Touching Object for Experiences of Metaverse Virtual World. Futuristic Tone
    Image attribution tooltip
    BlackSalmon via Getty Images

    Report: 38% of consumers interested in metaverse would add restaurant purchases to experience

    Twenty percent of consumers are familiar with the metaverse and 18% have participated in the virtual environment, Paytronix and PYMNTS research finds. 

    By July 7, 2022
  • A woman orders food in the touch screen terminal with electronic menu in fast food restaurant
    Image attribution tooltip

    frantic00/Shutterstock.com

    Study: Gen Z diners visit restaurants less often than older demographics

    Pandemic pressure and higher menu prices driven by inflation have discouraged Gen Z from dining out, NPD Group finds.

    By July 6, 2022
  • Image attribution tooltip
    chameleonseye via Getty Images

    McDonald's franchisees ditch Dollar Drinks as inflation stings

    Some stores have dropped the long-standing beverage promotion and are marketing value meals instead, The Wall Street Journal reports.

    By July 5, 2022
  • None
    Image attribution tooltip
    Permission granted by Subway

    Subway launches biggest menu update in its history

    A year after its Eat Fresh Refresh menu debut, the chain unveiled 12 signature subs that customers can order by name or number instead of customizing.

    By July 5, 2022
  • A help wanted sign is displayed at a boardwalk restaurant the day before the Memorial Day weekend, the unofficial start of summer, in the shore community of Wildwood on May 28, 2021 in Wildwood, New J
    Image attribution tooltip
    Spencer Platt via Getty Images

    Survey: Most restaurants are still short-staffed even as demand recovers

    Thirty percent of restaurant owners said business has returned to pre-pandemic levels while 25% said it has surpassed them, per Popmenu. 

    By June 30, 2022
  • BurgerFi Anthony's Visa Card
    Image attribution tooltip
    Courtesy of BurgerFi

    BurgerFi and Anthony's launch co-branded Visa rewards card

    The card offers customers 3% cashback on all purchases at any of the brands’ 185 locations.

    By June 28, 2022
  • Wawa is adding a drive-thru-only location
    Image attribution tooltip
    Courtesy of Wawa

    Are c-stores the next QSR? One survey says it's 'entirely possible.'

    Fifty-nine percent of U.S. consumers consider buying a meal at a convenience store when stopping for fast food, per Bluedot data. 

    By June 28, 2022
  • None
    Image attribution tooltip
    Retrieved from Chick-fil-A on June 22, 2022

    Chick-fil-A pilots express drive-thru lanes

    The fast food chain, which clocks some of the slowest wait times in the QSR space, is testing the lanes in 60 restaurants and could expand to other locations in 2023.

    By June 22, 2022
  • outdoor dining NYC
    Image attribution tooltip
    Courtesy of NYC Hospitality Alliance

    Full-service traffic takes a hit as inflation lingers, report says

    QSR visits have outpaced full-service since the middle of March, indicating that consumers are trading down as gas prices and other costs rise, according to Placer.ai.

    By June 22, 2022
  • None
    Image attribution tooltip
    Courtesy of Krispy Kreme

    Krispy Kreme adds soft serve ice cream to menu

    The new frozen treats, which launched Tuesday, will appear initially in 10 U.S. markets with additional locations to come later in the summer. 

    By June 21, 2022
  • None
    Image attribution tooltip
    David Tran via Getty Images

    Yelp: Complaints over short-staffed restaurants up 229% in Q1

    Reviews mentioning long wait times were also up 23% during Q1,Yelp’s State of the Restaurant Industry Report shows.

    By June 16, 2022
  • A person holding a shopping cart stands in front of a row of refrigerators stocked with food at a grocery store.
    Image attribution tooltip
    Michael M. Santiago via Getty Images

    May inflation spike likely to prod Fed to more aggressive action

    May CPI data shows inflation rose 8.6% in the latest 12 months, its fastest in 40 years, extinguishing hopes inflation had reached its peak.

    By Grace Noto • June 13, 2022
  • DoorDash self-delivery
    Image attribution tooltip
    Courtesy of DoorDash

    DoorDash launches in-app reviews

    The platform also features dish recommendations from local customers and curated lists that feature popular, trending and top-rated restaurants nearby. 

    By June 13, 2022
  • Two Women Enjoying Lunch Date In Delicatessen Restaurant
    Image attribution tooltip

    monkeybusinessimages/istockphoto.com

    Sponsored by Vericast

    The restaurant industry is reaching a tipping point – here's what to do now

    In an environment of rising prices, well-timed incentive marketing campaigns can inspire action with your guests.

    June 6, 2022
  • Barista standing in the doorway of a restaurant
    Image attribution tooltip
    stock.adobe/Jacob Lund

    Report: Over 40% of independent restaurants are behind on rent

    This is the worst rent delinquency level among small restaurants since October, and the change is largely due to rent inflation, according to Alignable.

    By June 2, 2022
  • Picture of former CEO and founder of Punch Bowl Social Robert Thompson
    Image attribution tooltip
    Permission granted by Angevin & Co.

    Punch Bowl Social's founder is ready to launch his next eatertainment brand

    Jaguar Bolera will offer high-end food, beverages and design at its first location next year, Robert Thompson said. 

    By June 1, 2022
  • A photo of Subway's turkey lunchbox offered through its catering program.
    Image attribution tooltip
    Permission granted by Subway

    Subway enhances its catering program

    The program now includes "easy order" options including pre-selected platters and lunchboxes, as well as pickup and delivery regardless of order size. 

    By June 1, 2022
  • The waiter works in a restaurant in a medical mask, gloves during coronavirus pandemic.
    Image attribution tooltip
    The image by Vuong Tran is licensed under CC BY 2.0

    Survey: 65% of consumers prefer local restaurants over chains

    Nearly one-third of consumers have dined at a local restaurant in the last three months while 72% have spent money at local restaurants or plan to do so, a survey from Next Insurance found.

    By May 26, 2022