Corporate Operations

  • A photograph of the outside of a Shuckin' Shack
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    Permission granted by Shuckin' Shack

    Franchise spotlight: How Shuckin’ Shack grew from a dive bar to a budding chain

    By focusing on secondary markets, the full-service oyster bar has built a loyal customer base and strong same-store sales growth.

    By Feb. 2, 2023
  • Online business payments
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    Sitthiphong via Getty Images

    How Chowly’s Koala buy will broaden online ordering access for SMBs

    With Koala’s enterprise-level digital ordering capabilities, Chowly will be able to offer a user-facing tool for its small and mid-size restaurant clients. 

    By Feb. 2, 2023
  • A photograph of chefs in a kitchen. Explore the Trendline
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    sam edwards via Getty Images

    Menu development

    Restaurants big and small are experimenting with their menus to align with the preferences of on-the-go diners and mitigate the impact of rising food costs, supply chain disruption and shrinking consumer discretionary funds. 

    By Restaurant Dive staff
  • A photo of a chef in a white coat.
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    Courtesy of Red Robin

    Red Robin hires CPK vet as VP of culinary

    Brian Sullivan, who spent 34 years at California Pizza Kitchen, will help Red Robin invest in higher food quality and a menu refresh. 

    By Feb. 2, 2023
  • Subway restaurant connected to a Pilot convenience store in Pennsylvania
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    Thai Phi Le/Restaurant Dive

    Subway’s North American same-store sales rise nearly 8%

    Subway’s efforts to improve its brand positioning and franchising system may be paying off, but it’s unclear what role inflation played in sales growth.

    By Feb. 2, 2023
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    yaoinlove via Getty Images

    McDonald’s will lean into chicken, coffee to grow diner frequency

    The core menu categories pose significant growth opportunity, McDonald’s executives said Tuesday, as the chain aims to better compete with chicken-only chains and leverage coffee’s high margins. 

    By Jan. 31, 2023
  • A woman sits at a coffee table looking at a tablet.
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    andresr via Getty Images

    Earnings instability has led to fewer restaurant lenders

    Despite institutions pulling back from offering loans to restaurants, CapitalSpring’s Erik Herrmann says there are other options.

    By Jan. 30, 2023
  • A photo of Chris Tarrant from Nothing Bundt Cakes
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    Courtesy of Nothing Bundt Cakes

    Nothing Bundt Cakes appoints Starbucks exec as chief development officer

    Chris Tarrant, who previously oversaw U.S. and Canada store development at Starbucks, joins the cake chain during a time of rapid growth.

    By Jan. 27, 2023
  • A picture of chicken wings at Mod Pizza
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    Permission granted by Mod Pizza

    Mod tries expanding beyond pizza with wings test

    If the pilot is successful, Mod could add wings to its permanent menu, revising its offerings alongside brands like Pizza Hut, Papa Johns and Pie Five.

    By Jan. 26, 2023
  • An exterior image of a white restaurant with a yellow decoration and signs that say Church's Chicken
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    Courtesy of Church's Chicken

    Church’s Texas Chicken hires procurement VP

    The chain tapped Will Cash, who has supply chain experience at Popeyes and Krispy Kreme, to help lead its purchasing efforts.

    By Jan. 25, 2023
  • An image inside Sprinkles bakery
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    Permission granted by Sprinkles

    Franchise spotlight: Sprinkles bakes up plan to sign 100 franchised units

    The cupcake chain opened its first franchised unit at the end of 2022 and is eying extensive domestic and international growth.

    By Jan. 24, 2023
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    Scott Olson via Getty Images

    Starbucks marketing exec exits after 14 years

    The company will immediately conduct an internal and external search for a successor to Jen Quotson, who leaves the VP of global creative studios post.

    By Jan. 20, 2023
  • An image of three executives at Focus Brands
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    Courtesy of Focus Brands

    Focus Brands hires 3 execs to optimize development

    The company appointed a new chief brand officer at Auntie Anne’s, as well as new SVPs of design and construction and real estate at the parent company.

    By Jan. 19, 2023
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    garett_mosher via Getty Images

    McDonald’s franchisee to pay $1.9M to settle claim that teen workers were sexually harassed

    The settlement is the latest EEOC agreement targeting alleged pervasive sexual harassment of teen workers in the fast food industry.

    By Laurel Kalser • Jan. 18, 2023
  • A picture of the Teriyaki Madness logo inside a restaurant
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    Permission granted by Teriyaki Madness

    Franchise spotlight: Teriyaki Madness to double openings in 2023

    The Asian chain is signing leases faster than ever and is on a trajectory to reach 500 units within the next few years.

    By Jan. 18, 2023
  • Several Starbucks beverages on a doorstep in front of a DoorDash delivery bag.
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    Courtesy of Starbucks

    Starbucks, DoorDash will take delivery partnership nationwide

    The chain is offering delivery through DoorDash in select markets including Northern California, Texas, Georgia and Florida before expanding in March.

    By Jan. 17, 2023
  • A Zaxby's logo used for the chicken chain.
    Image attribution tooltip
    Glenn, Miles. (2022). "Zaxby's" [Photograph]. Retrieved from Flickr.

    KFC veteran joins southern chicken chain as chief supply chain officer

    Carl Mount will join Zaxby's to manage partnerships and optimize solutions, starting Jan. 17.

    By Alejandra Salgado • Jan. 13, 2023
  • The Starbucks logo hangs outside one of the company's cafes in Northwich on 3 July, 2008 in Northwich, England.
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    Christopher Furlong via Getty Images

    Starbucks’ corporate workers must return to office 3 days per week

    Interim-CEO Howard Schultz said low rates of office usage pushed the chain to make office work a requirement for employees living within commuting distance of its headquarters and regional offices.

    By Jan. 13, 2023
  • Wendy's Global Next Gen store design features a pick-up window for delivery orders and in-store shelving for digital pick-up orders.
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    Courtesy of Wendy's

    Wendy’s eliminates chief commercial officer role as part of corporate restructure

    The company will shift its focus to more traditional store development and remains committed to building its breakfast daypart, accelerating its digital business and growing its overall footprint.

    By Jan. 13, 2023
  • A portrait photograph of John Cywinski, CEO of Modern Restaurant Concepts.
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    Permission granted by Modern Restaurant Concepts

    Former Applebee’s head becomes CEO of Modern Restaurant Concepts

    John Cywinski will lead the company, which operates Qdoba, Modern Market Eatery and Lemonade, effective immediately. 

    By Jan. 12, 2023
  • An image of the interior of Toppers Pizza
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    Permission granted by Toppers Pizza

    Franchise spotlight: Toppers Pizza expects to surpass 100 units in 3 years

    A tenured executive team, long-term franchisees and a strong support system are helping the 70-unit pizza chain expand in the U.S.

    By Jan. 12, 2023
  • Shake Shack opened its first drive-thru location in Maple Grove, Minnesota Dec. 6, 2021.
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    Permission granted by Shake Shack

    Shake Shack expects to open up to 70 units in 2023

    Of these units, 40 will open in the U.S., including a mix of traditional, drive-thru and non-traditional locations, such as travel centers. 

    By Jan. 11, 2023
  • Image attribution tooltip
    "The image" by Mike Mozart is licensed under CC BY 2.0

    Texas Roadhouse promotes exec to president

    Gina Tobin, who has worked at the casual chain for nearly 30 years in various roles, will keep her responsibilities as chief learning and culture officer. 

    By Jan. 11, 2023
  • In-N-Out burger
    Image attribution tooltip
    Lanceplaine, Kevin. (2018). "In-N-Out sign" [Photograph]. Retrieved from Unsplash.

    In-N-Out Burger will open Nashville restaurants in 2026

    The burger chain will invest $125.5 million to establish an Eastern territory office, which will support its first restaurant openings east of Texas.

    By Jan. 11, 2023
  • An exterior shot of a Red Robin restaurant, which is lit from inside, at night
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    The image by Cbraccialini is licensed under CC BY-SA 4.0

    Red Robin unveils comeback plan for sales, brand positioning

    The restaurant chain will focus on improving its basic operations, including labor practices and food quality, that have floundered in recent years.

    By Jan. 10, 2023
  • A Five Guys restaurant is pictured in London, England on May 7, 2020. The company confirmed a data breach last September in a series of consumer notification letters issued Dec. 29, 2022.
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    Alex Davidson via Getty Images

    Five Guys says breach may have compromised applicant data

    The fast food chain said in letters to consumers that it first became aware of the breach in September 2022.

    By Ryan Golden • Jan. 10, 2023