Corporate Operations
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Permission granted by Cava
Cava’s Chicago store marks Midwestern debut
The Wicker Park location is part of the chain’s push to add units after reaching profitability in 2023 and completing its Zoës Kitchen conversions.
By Aneurin Canham-Clyne • April 25, 2024 -
Courtesy of Foxtrot Markets
Foxtrot ceases operations
The Chicago-based c-store chain’s sister company, Dom’s Kitchen & Market, suddenly announced Tuesday that all operations have come to a close.
By Brett Dworski • April 23, 2024 -
Explore the Trendline➔
sam edwards via Getty Images
TrendlineMenu development
Restaurants big and small are experimenting with their menus to align with the preferences of on-the-go diners and mitigate the impact of rising food costs, supply chain disruption and shrinking consumer discretionary funds.
By Restaurant Dive staff -
Courtesy of KFC
KFC adds $4.99 meal deal through year’s end
As restaurants across the board face dwindling traffic, the chicken chain is leaning on aggressive discounting to draw customers.
By Aneurin Canham-Clyne • April 8, 2024 -
Permission granted by Waitr Holdings
ASAP goes bust
ASAP, once known as Waitr, ceased its operations over the last few weeks and let go of its executives, prior to filing for Chapter 7 bankruptcy on Tuesday.
By Aneurin Canham-Clyne • Updated April 2, 2024 -
Courtesy of Chester's Chicken
Chester’s Chicken hires EVP of supply chain
Since Bill Rice joined the chain in January, the chicken brand has already launched a supply chain optimization study.
By Aneurin Canham-Clyne • April 2, 2024 -
Brandon Bell via Getty Images
Chick-fil-A to drop ‘no antibiotics ever’ policy on chicken
Supply concerns are pushing the restaurant chain to relax its standards months after processor Tyson Foods backtracked on a similar pledge.
By Sarah Zimmerman • March 27, 2024 -
Courtesy of Yum Brands/Pizza Hut
Pizza Hut US president resigns
David Graves is leaving the chain after serving four years in multiple roles, and global CEO Aaron Powell will assume his responsibilities for the time being.
By Aneurin Canham-Clyne • March 26, 2024 -
Thai Phi Le/Restaurant Dive
How Corner Bakery grew AUV by $200K in 6 months
Under SSCP Capital’s ownership, the cafe chain seems to be turning a corner using new training, customer feedback tools and dayparts.
By Aneurin Canham-Clyne • March 25, 2024 -
Thai Phi Le/Restaurant Dive
OpinionDynamic offers done right: Why Wendy’s was on the right track
Unlike surge pricing, dynamic pricing can enhance brand loyalty and foster a sense of community engagement beyond traditional marketing methods, writes Catherine Tabor, founder and CEO of Sparkfly.
By Catherine Tabor • March 20, 2024 -
Courtesy of McDonald's
McDonald’s CEO Chris Kempczinski to become board chair
After eight years as chair and 28 years on McDonald’s board, Enrique Hernandez will retire at the chain’s annual shareholder meeting later this year.
By Aneurin Canham-Clyne • March 19, 2024 -
Permission granted by Presto Automation Inc.
Presto lays off 18% of staff 4 months after most recent cuts
Following a pivot away from its tablet business to drive-thru artificial intelligence, the company eliminated 24 corporate roles.
By Julie Littman • March 19, 2024 -
Courtesy of Starbucks, Joshua Trujillo
Starbucks adds regional CEOs, eliminates CMO post
The chain added CEOs for its North America and international divisions to give those regions more autonomy as it pursues its ambitious reinvention plan.
By Aneurin Canham-Clyne • March 19, 2024 -
Courtesy of Krystal Restaurants
Krystal opening new c-store design with Circle K in North Carolina
The latest prototype, which is expected to open this fall, features improved diner accessibility and operations flow between the restaurant and its c-store host.
By Aneurin Canham-Clyne • March 13, 2024 -
Thai Phi Le/Restaurant Dive
Subway franchisees pay $218K for allegedly pocketing employees’ tips
A DOL investigation found managers and owners illegally participated in employee tip pools and manually adjusted hours to avoid paying overtime.
By Ginger Christ • March 8, 2024 -
MartinPrescott via Getty Images
Presto Automation is risking its business on drive-thru voice AI
The tech firm wants to spin off its tablet payment business, which generates roughly 90% of its revenue and is losing major clients, to focus on its fledgling drive-thru voice automation tool.
By Aneurin Canham-Clyne • March 7, 2024 -
Permission granted by First Watch
First Watch will enter New England, Las Vegas as EBITDA nears $100M
After passing $1 billion in sales, the breakfast chain is eyeing new markets where its suburban-first system could insulate it from high development costs.
By Aneurin Canham-Clyne • March 6, 2024 -
Golden Corral faces class-action suit over 2023 data breach
If recent years have made anything clear to HR, it’s that employer databases are prime targets for cybercrime.
By Ryan Golden • March 4, 2024 -
Michael M. Santiago/Getty Images via Getty Images
DoorDash shifts pay scheme, cuts flexibility in New York City
DoorDash says its fees in The Big Apple have driven down delivery sales, but the city says data from delivery firms shows steady sales.
By Aneurin Canham-Clyne • Updated March 5, 2024 -
Scott Olson via Getty Images
Dine Brands hints at US IHOP/Applebee’s dual branding test
Such units, which have driven strong sales abroad, may offer a solution to Applebee’s weak domestic same-store sales and shrinking footprint.
By Aneurin Canham-Clyne • Feb. 29, 2024 -
Bruce Bennett / Staff via Getty Images
Wendy’s promotes CTO to CIO role
As CTO, Matt Spessard led the rollout of Google Vertex AI chatbot capabilities into the drive-thru experience. As CIO, he’ll expand the pilot program.
By Matt Ashare • Feb. 28, 2024 -
Permission granted by Berry Global
Wendy’s backtracks on dynamic pricing
The company said Tuesday that it would not charge higher prices during peak hours. This statement follows widespread consumer backlash on social media in response to mention of a dynamic pricing test in its Q4 earnings call.
By Aneurin Canham-Clyne • Feb. 28, 2024 -
Mario Tama via Getty Images
Cava plots ‘3.0’ store design as Q4 revenue soars 52%
The Mediterranean chain wants to make its restaurants more comfortable and inviting for customers, most of whom order in-store, to bolster sales.
By Emma Liem Beckett • Feb. 28, 2024 -
Aneurin E Canham-Clyne/Restaurant Dive
Starbucks unionization effortsStarbucks, union take first steps toward detente
The entities have agreed on a "path forward" to resolve litigation between the coffee chain and labor group and, eventually, reach a contract.
By Aneurin Canham-Clyne • Feb. 27, 2024 -
Courtesy of Starbucks
Starbucks adds 3 new 2030 sustainability goals for packaging
The coffee chain named new targets covering recycled content and other metrics for customer-facing packaging in its recent ESG report. But it lost ground on emissions reduction and waste diversion.
By Katie Pyzyk • Feb. 27, 2024 -
Los Angeles County sues Grubhub over ‘bait and switch’ fees
The county calls for an injunction against alleged deceptive business practices and for Grubhub to pay fines for possible violations of California’s unfair competition and false advertising laws.
By Aneurin Canham-Clyne • Feb. 23, 2024
