Operations


  • A person holds a cappuccino from The Wydown inside The Apollo on H Street NE.
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    The image by Ted Eytan is licensed under CC BY-SA 2.0
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    Deep Dive

    Workers at DC’s Wydown cafes got organized. Then they lost everything.

    The owners of the two-unit coffee chain shut down operations in the middle of a union drive, leaving workers fighting for severance.

    By May 29, 2024
  • A white sign that says Cava in front of a glassed facade building.
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    Courtesy of Cava
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    Cava to add grilled steak to core menu

    The item yielded positive sales mix in Boston and Dallas tests and will fill a “perceived gap” after the chain removed beef meatballs over a year ago.

    By May 29, 2024
  • Homeroom Restaurant in Oakland, California Explore the Trendline
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    Permission granted by Homeroom
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    Trendline

    Independent restaurants

    In an industry built on in-person interactions and long-term relationships with customers, the pandemic has dealt a serious blow to independent operators, but many have pivoted and found new ways to reach diners.

    By Restaurant Dive staff
  • McDonald's Q1 Earnings Up On Higher Menu Prices, Overseas Growth
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    Justin Sullivan via Getty Images
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    Fast food is too expensive, says a majority of Americans

    Sixty-two percent of U.S. consumers surveyed by LendingTree said they are eating fast food less due to rising prices. 

    By May 28, 2024
  • Three smart phone screens with CosMc's branding
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    Permission granted by CosMc's
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    CosMc’s launches loyalty app

    The McDonald’s spinoff launched an app despite having only four locations, in a possible show of the burger giant's confidence in its new brand.

    By May 28, 2024
  • The outside of a Starbucks store
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    Spencer Platt via Getty Images
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    NLRB judge tells Starbucks to rescind ‘respectful communication’ policy

    The employer also must reinstate an employee fired for alleged violation of the rule, the judge ruled.

    By Ginger Christ • May 24, 2024
  • People work at a restaurant at Chelsea Market in Manhattan on February 02, 2024 in New York City.
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    Spencer Platt via Getty Images
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    4 restaurant industry forecasts from the NRA Show

    Gen Z’s demand for photogenic beverages and frustration over financing struggles loomed large over the event as operators strategized how to solve consumer pullback.

    By May 23, 2024
  • A headshot of Abigail Pringle
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    Permission granted by The Wendy's Co.
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    Wendy’s appoints presidents for US, international

    Abigail Pringle has been named to the new role of president, U.S, while E.J. Wunsch, its chief legal officer, becomes international president.

    By May 23, 2024
  • An image of a woman's hand holding a smart phone with an app loaded from Red Robin.
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    Courtesy of Red Robin
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    Red Robin rolls out points-based loyalty program

    Members receive $10 for every 100 points earned, a shift from the old program, in which a free entree was granted after nine entrees were purchased.

    By May 23, 2024
  • Three fast food beverages stand in line.
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    Aneurin Canham-Clyne/Restaurant Dive
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    Inside CosMc’s: Slow drive-thru service may undercut customization’s perks

    McDonald’s spinoff brand, which targets Gen Z with highly caffeinated drinks and snacks, is a “learning lab” that needs work to compete with legacy QSRs.

    By May 22, 2024
  • Two women putting an order for food through a kiosk
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    Don Wu via Getty Images
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    Grubbrr CEO: Automation could make restaurants a high-wage, high-productivity business

    Kiosks may not be a silver bullet for labor troubles — they seem better suited to boost check sizes — but they may be part of a gradual transformation of restaurant work, Sam Zietz said. 

    By May 21, 2024
  • An image of Red Loster sign on the outside of a restaurant
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    Justin Sullivan via Getty Images
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    It’s more than shrimp: What led to Red Lobster’s bankruptcy

    A cash shortage, traffic declines and pressure from equity sponsor Thai Union to become its sole shrimp supplier led to high costs — compounding losses induced by the ill-fated Ultimate Endless Shrimp promo. 

    By May 21, 2024
  • A photo of a man wearing a blue suit in front of a beige backround.
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    Courtesy of CEC Entertainment
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    CEC Entertainment appoints CFO

    Scott Drake is now the company’s top financial executive, and CEC also promoted three execs to various positions in operations and legal.

    By May 21, 2024
  • An image of a small restaurant with people gathered around. Thereis 7 Brew signage.
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    Permission granted by 7 Brew
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    Top 500 restaurant chains grew 2023 sales 7.5% despite traffic declines

    Emerging concept 7 Brew was the fastest-growing chain, increasing its unit count over 373% last year, according to a Datassential report.

    By May 20, 2024
  • A sign with a lobster on it that says "This location is closed."
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    Justin Sullivan via Getty Images
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    Red Lobster declares bankruptcy

    The chain’s bankruptcy is the culmination of months of financial woes, which included significant losses, trouble paying its bills on time and a planned divestment by its minority owner. 

    By May 20, 2024
  • A photo of a pizza with shredded pork, bacon, onions and pickles against a white background. A hand is pulling one slice away from the pizza.
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    Courtesy of Casey's General Store
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    3 major c-store chains make foodservice updates

    GPM Investments is adding a famous hot dog brand to more than 450 stores, while Casey’s and 7-Eleven both updated their pizza lineups.

    By Jessica Loder • May 20, 2024
  • An image of a woman preparing bags for takeout in a restaurant
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    Dejan_Dundjerski via Getty Images
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    Q&A

    Ask an expert: What structural problems killed the ghost kitchen?

    Despite failed pioneers and industry consolidation, the ghost kitchen model could rise again as shifting real estate market conditions make them more attractive, says Alon Lagstein, counsel at Carlton Fields.

    By May 17, 2024
  • A man stands in front of a red wall with "Sbarro" branding
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    Courtesy of Sbarro
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    Sbarro names RBI exec as North America president

    Mario Bojorquez will support company restaurants and franchisee expansion, operational execution and brand growth. 

    By May 16, 2024
  • An image of a Jack in the Box restaurant.
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    Justin Sullivan via Getty Images
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    How 6 chains are reacting to California’s minimum wage law

    Brands like Jack in the Box, Shake Shack and Chipotle have raised prices to help offset labor costs incurred following the $20 hourly wage.

    By May 16, 2024
  • A restaurant employee using RFID to scan a box with a barcode.
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    Permission granted by Chipotle
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    Deep Dive

    Chipotle leverages RFID technology, increases overall visibility

    Executive Carlos Londono spoke about the company’s operations and its efforts to bring the technology to all of its 3,500 restaurants.

    By Alejandra Salgado • May 15, 2024
  • A hand holds a smartphone with a screen that says "Seacret Society"
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    Permission granted by Long John Silver's
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    Long John Silver’s rolls out rewards program

    Seacret Society members earn four coins for every dollar spent online that can be redeemed later for items like Hushpuppies and Grilled or Variety Platters. 

    By May 15, 2024
  • The exterior of a Cava in Chicago
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    Permission granted by Cava
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    Cava’s new $35M factory will support 750 restaurants

    The Verona, Virginia, facility manufactures dips, spreads and salad dressings for its restaurants and CPG business.

    By May 15, 2024
  • An image of a restaurant with beige paint and a stone facade with "Red Lobster" signage
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    Justin Sullivan via Getty Images
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    Red Lobster closes 48 locations, auctions off contents

    The chain, which has had trouble paying its bills on time, may be considering bankruptcy as its minority owner divests from it. 

    By May 14, 2024
  • An exterior shot of Twin Peaks restaurant
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    Permission granted by Fat Brands/Twin Peaks
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    Fat Brands files for Twin Peaks IPO

    Fat plans to use the proceeds of an IPO to deleverage its balance sheet, which includes over $1 billion in debt taken on in a flurry of recent acquisitions. 

    By May 14, 2024
  • Alcohol aisle inside a grocery store.
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    Catherine Douglas Moran/Restaurant Dive
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    Harris Teeter takes on fast food chains

    The grocer is offering a rotating selection of prepared foods for $5 at a dozen stores in the Washington, D.C., area.

    By Sam Silverstein • May 13, 2024
  • A beige building with a yellow "M" and white "McDonald's" sign.
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    Brandon Bell via Getty Images
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    McDonald’s to focus on digital marketing with new fund

    The fund, which will be paid with existing contributions, will allow the chain to market more effectively to customers within its app. 

    By May 10, 2024