Operations
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Christopher Doering
Wegmans is permanently closing its Pub restaurants
The retailer announced it will close all 12 locations across three states to focus on adding new quick-service meal options.
By Jeff Wells • July 02, 2020 -
Denny's plans to hire 10K employees by year's end
Company- and franchisee-owned locations are hiring restaurant managers, cooks, servers and hosts, among other positions as dining rooms reopen.
By Julie Littman • July 02, 2020 -
Explore the Trendline➔
Permission granted by Homeroom
TrendlineIndependent restaurants
In an industry built on in-person interactions and long-term relationships with customers, the COVID-19 crisis was a serious blow to independent operators, but many have pivoted and found new ways to reach diners.
By Restaurant Dive staff -
Pizza Hut's largest franchisee declares bankruptcy
NPC has come to an agreement with its lenders on a restructuring plan to reduce the company's significant debt, which includes plans to sell its 385 Wendy's restaurants.
By Emma Liem Beckett • July 01, 2020 -
Chipotle launches virtual farmers market for suppliers
The fast casual chain partnered with Shopify to help farmers in its supply chain sell meat, dairy and grain products directly to consumers online.
By Emma Liem Beckett • June 30, 2020 -
Alabama Extension. (2020). "The Image" [Photograph]. Retrieved from Flickr.
States stall reopening plans as COVID-19 cases surge
As the U.S. hits record-high coronavirus cases, states like Texas have reduced dine-in capacity and re-closed bars after opening earlier this month.
By Alicia Kelso • June 30, 2020 -
Red Robin to settle claims over 'just say yes' break policy for $8.5M
The restaurant argued the policy demonstrated its "proactive commitment to providing Team Members with breaks anytime they want one."
By Katie Clarey • June 29, 2020 -
Domino's expands contactless services with carside delivery
Customers who select this carryout option online can choose where they would like their food placed, including the passenger side, trunk or back seat.
By Emma Liem Beckett • June 29, 2020 -
Permission granted by Punch Bowl Social/Photo by Amber Boutwell
Punch Bowl Social to reopen 5 locations in coming weeks
The eatertainment chain will enter its Phase One of reopening with its Denver restaurant resuming operations on July 1.
By Julie Littman • June 26, 2020 -
Retrieved from Starbucks on June 03, 2020
Starbucks offers mental health training for store managers
The training includes 30-minute modules focused on effective listening, providing encouragement and reassurance, offering informational resources and the importance of self-care.
By Emma Liem Beckett • June 26, 2020 -
Google partners with AI-powered answering service to enhance Business Messages
The partnership with Numa lets restaurants and other businesses to receive calls or texts through Google Maps and Google Search.
By Lauren Stine • June 26, 2020 -
IHOP, Applebee's parent taps acting CIO into permanent role
Justin Skelton comes to the role with the upper hand of having previous tenure at Dine Brands, and serving as the CIO in an acting capacity.
By Roberto Torres • June 26, 2020 -
Chuck E. Cheese parent to close 45 locations
After its Ch. 11 bankruptcy filing, the company is asking to abandon 45 leases at underperforming locations, or which 11 were already permanently closed.
By Julie Littman • UPDATED: June 26, 2020 at 3:13 p.m. -
Fotolia
Deep DiveRecent PPP changes offer restaurants hope, but calls for industry aid continue
The Paycheck Protection Program Flexibility Act and streamlined loan forgiveness applications make the federal safety net easier for operators to use without penalty, but critics argue that key needs are still unaddressed.
By Emma Liem Beckett • June 24, 2020 -
Adobe Stock, by Michele Ursi
Sponsored by CeridianPrioritizing the 'simple' tasks when returning to work
Restaurants are going to have to be creative as they reopen, while maintaining the proper precautions in accordance with the Center for Disease Control (CDC).
By John Orr, SVP of Retail, Ceridian • June 22, 2020 -
McDonald's to hire 260K US restaurant workers this summer
The restaurant said the new staff will join as it reopens dining rooms across the country.
By Katie Clarey • June 19, 2020 -
Courtesy of Subway
Subway plans to add 50K employees, joining QSR hiring spree
The sandwich chain will fill a range of positions from entry-level to management roles this summer, just as McDonald's, Taco Bell and Dunkin' plan to boost restaurant employment.
By Alicia Kelso • June 19, 2020 -
Courtesy of Chipotle
Chipotle adds group ordering, Facebook Messenger bot to digital assets
The features build on the chain's $1 billion online ordering platform, which includes second make lines, Chipotlanes and a rewards program.
By Alicia Kelso • June 18, 2020 -
1 in 4 workers at high risk for serious COVID-19 illness as states reopen despite surges
New data from the Kaiser Family Foundation could throw a wrench in restaurants' plans to reopen and resume a normal course of operations, even as more than half of states report rising COVID-19 infections.
By Rebecca Pifer • June 18, 2020 -
Coronavirus stalls 2020 breakfast wars
With fewer commuters and rising unemployment, the pandemic hit the morning daypart hard and halted growth plans at McDonald's, Taco Bell and Wendy's.
By Julie Littman • June 17, 2020 -
Fotolia
How to ensure PPP loan forgiveness
While the Federal Accounting Standards Board is looking to create guidance for for-profit companies like restaurants, it recommends disclosing how the loan is treated in financial reports.
By Robert Freedman • June 16, 2020 -
Panda Express launches branded delivery, looks to fill 30,000 positions
This white label delivery channel lets diners order off-premise meals via its website and mobile app, which a third-party platform will fulfill.
By Emma Liem Beckett • June 16, 2020 -
Permission granted by Atlas Restaurant Group
Restaurants strengthen employee communication to react quickly during coronavirus
Operators that maintained close relationships with working and furloughed staff during the pandemic are benefiting from better retention and smoother operations.
By Julie Littman • June 16, 2020 -
Judgefloro. (2020). "The Image" [Photograph]. Retrieved from Wikimedia Commons.
Sanitation will be top diner concern post-coronavirus, report reveals
A clean restaurant is more important to customers than taste and value, according to Datassential.
By Emma Liem Beckett • June 15, 2020 -
Permission granted by &pizza
&pizza to close on Election Day, offer PTO
The fast casual pizzeria joins a handful of independent restaurants and chains including Milk Bar that will offer time off and close locations to make it easier for employees to vote.
By Lauren Stine • June 15, 2020 -
itsarasak thithuekthak via Getty Images
Sponsored by OracleRestaurant rebound: 5 recommendations for weathering the current economic climate
Five recommendations for restaurants to navigate COVID-19 guidelines and the current economic climate.
By Simon de Montfort Walker, Senior Vice President and General Manager, Oracle Food and Beverage • June 15, 2020
