Operations


  • How Wingstop is taking control of its poultry supply chain

    The company is considering joint ventures with suppliers, acquiring a poultry complex or building its own plant to secure more predictable food costs.

    By May 18, 2022
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    Permission granted by Uber Eats

    Uber Eats adds voice ordering, pilots autonomous delivery

    The food delivery provider rolled out several delivery products on Monday, as well as in-stadium ordering and vouchers for events.

    By May 16, 2022
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, is a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
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    Permission granted by Alaska Seafood Marketing Institute
    Sponsored by Alaska Seafood Marketing Institute

    Alaska seafood satisfies today's consumer preferences

    Restaurant consumers are seeking menu items that meet a variety of demands, including the use of sustainable and healthful ingredients, inventive recipes and experiences they can’t easily recreate at home.

    May 16, 2022
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    Scott Olson via Getty Images

    McDonald's franchisees reportedly worried new grading system will hurt retention

    Operations PACE would mandate a further six to 10 visits by assessors and company representatives to every location, the chain's operators told CNBC.

    By , May 13, 2022
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    Courtesy of Chipotle

    Chipotle CFO doesn't rule out more food inflation despite pause

    Finance chief Jack Hartung said the chain has raised prices about 10% for the 12 months through Q1 compared to 2% in a typical year.

    By Maura Webber Sadovi • May 12, 2022
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    Permission granted by Miso Robotics

    Wing Zone, Wavemaker Labs launch automated restaurant pilot

    Wing Zone Labs plans to open up to 20 units, which will deploy Miso's Flippy 2 to handle frying stations with a goal of eventually becoming fully automated.

    By May 11, 2022
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    Courtesy of Gopuff

    Gopuff launches first restaurant brand under its Kitchen division

    The Mean Tomato will offer New York City-style pizzas that customers can add to their orders of snacks, drinks and other impulse buys.

    By Jeff Wells • May 11, 2022
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    Permission granted by Bakers Square

    Bakers Square to triple locations using ghost kitchens

    The BBQ Holdings concept is expected to grow from 18 locations to 55 by the end of the year, and all of these new units will operate inside other restaurants. 

    By May 11, 2022
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    Joe Raedle via Getty Images

    How Papa Johns is weathering the driver shortage

    As labor challenges weigh on Domino’s and Pizza Hut, Papa Johns’ third-party delivery partnerships are helping the chain fulfill demand during peak hours.

    By May 10, 2022
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    Permission granted by Sweetgreen

    Sweetgreen to open first pickup-only location in DC

    The dining room-free format features grab-and-go shelves and will only take orders placed on its website, app or third-party marketplaces. 

    By May 6, 2022
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    Courtesy of Starbucks
    Starbucks employees form a union

    Starbucks' denial of new benefits to union workers is a legal gray area, labor experts say

    Starbucks claims it can't legally extend new benefits and wage increases to organizing stores, and experts say this exclusion could discourage baristas from voting pro-union.

    By May 5, 2022
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    Retrieved from Starbucks on January 27, 2021

    90% of new Starbucks stores will have drive-thrus

    This move is part of a $1 billion investment, which includes tech upgrades such as handheld devices and equipment upgrades to improve efficiency, service and profitability.

    By May 4, 2022
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    Courtesy of DoorDash

    DoorDash expands its shared kitchen concept to NYC

    DoorDash Kitchens will offer a dine-in option from five concepts in addition to late-night takeout and delivery at its Brooklyn location.

    By May 3, 2022
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    Courtesy of REEF Technology
    Reef Technology's expansion

    Reef pursues ownership stake in pizza concept

    Reef's EVP for Kitchens and Brands, Kenneth Rourke, will join the board of 800 Degrees Go, a joint venture between 800 Degrees and robotics company Piestro.

    By April 29, 2022
  • McDonald's hikes menu prices 8% as visits fall 1%

    CEO Chris Kempczinski told investors the chain is closely monitoring lower income consumers, who he predicts will have "increased value sensitivity" as gas costs and rent rates surge.

    By April 29, 2022
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    Brandon Bell/ via Getty Images

    Chipotle CEO: Chain nearly halfway to goal of 7K North American stores

    The fast casual chain continues its expansion tear despite labor shortage challenges, construction delays and inflation, and 80% of new units built in 2022 will feature a Chipotlane. 

    By April 27, 2022
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    stockstudioX via Getty Images
    Sponsored by Waze

    Detour ahead: How restaurants are evolving (and what that means for marketers)

    No one is craving a return to old habits as much as your local restaurant owner. And the easing of pandemic restrictions along with the arrival of warmer weather may be setting the stage for just that.

    April 25, 2022
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    Courtesy of Panera

    Panera expands beverage subscription to include all self-serve drinks

    For $10.99 per month, customers can access free self-serve drinks. To help inaugurate the program, the company is debuting caffeinated lemonades.

    By April 19, 2022
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    Permission granted by Popeyes

    Popeyes to open 200-plus units in US and Canada in 2022

    Over half of these planned locations will have double drive-thrus, and the chain will test a new back-of-house design to streamline operations.

    By April 19, 2022
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    Permission granted by Chili's

    Chili's to deploy Rita the Robot at 51 more locations

    Chili's has tested the Bear Robotics tech, which can lead guests to tables, run food and sing a birthday song, at 10 locations over the past 18 months.

    By Updated April 18, 2022
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    Courtesy of Volvo Trucks North America

    McDonald's Canada to test Volvo electric truck for restaurant delivery

    The company plans to transition its fleet to lower-emission vehicles "where feasible" to service its more than 1,400 restaurants.

    By Max Garland • April 14, 2022
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    iStock.com/PrathanChorruangsak

    DOL: 7 Little Caesars franchises fined $161K for allowing teens to perform unsafe work

    Tennessee franchises allowed 15-year-olds to prepare food for baking, remove it from ovens and operate a vertical stand-up mixing machine, investigators found.

    By Laurel Kalser • April 13, 2022
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    Courtesy of Miso Robotics

    Panera tests Miso Robotics coffee monitoring system

    CookRight Coffee, a new AI-enabled coffee monitoring system, combines time, temperature and volume data with predictive analytics to alert employees when to brew a new batch.

    By April 12, 2022
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    Permission granted by Miso Robotics

    Study: One-third of diners don't want to see robots preparing their food

    While consumers understand the benefits of automation, 32% would prefer not to see the technology in action, new research from Big Red Rooster finds.

    By April 11, 2022
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    Courtesy of Kroger

    Kroger launches restaurant supply business

    The grocer now offers next-day delivery in the greater Dallas area aimed at small and independent establishments.

    By Jeff Wells • April 6, 2022