Operations
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ColumnShift Change: Sizzler has a new CEO; MOD Pizza adds 2 board members
This week's Shift Change highlights executive changes at MOD Pizza, Sizzler and the parent company of Papa Gino's and D'Angelo's.
By Julie Littman • May 24, 2019 -
ChowNow, delivery.com partner with Google for online orders
Local restaurants will be able to accept orders via Google's Maps, Assistant and Search, creating a competitive advantage for small delivery providers.
By Lauren Manning • May 24, 2019 -
Chipotle exec: Soft skills, harassment training key to healthy workplace
Director of field training Michele Lange told NRA Show attendees that quarterly conversations about company culture, zero-tolerance harassment policies and regular trainings are key to success.
By Emma Liem • May 23, 2019 -
Eatertainment preferred over casual dining for group occasions, Technomic says
Consumer interest in concepts like Punch Bowl Social, Topgolf and Dave & Buster's for social events is growing, driving the development of new and smaller units to keep up with demand.
By Julie Littman • May 22, 2019 -
Sweetgreen raises the bar with 5-month paid parental leave policy
"This move is rare for our industry and we hope this creates a conversation for other companies to join," the salad chain said Tuesday.
By Katie Clarey • May 22, 2019 -
Uber Eats reportedly adding monthly subscription
The third-party delivery provider will join DoorDash and Postmates with an option that waives order delivery fees in lieu of a monthly fee, which analysts say will be the future of the segment.
By Julie Littman • May 22, 2019 -
MOD Pizza eyes 1K locations within next 5 years
With an infusion of $160 million in new capital, the fast casual pizza chain will also invest in tech-focused initiatives like digital ordering, its loyalty rewards program, off-premise programs and personalized marketing.
By Lauren Manning • May 22, 2019 -
Deep DiveConvenience stores transforming into 'restaurants-to-go'
What's the future of dining? At the NRA Show, many people — from analysts to Wawa's CEO — saw c-stores as a clear player in the segment, siphoning dollars from traditional eateries.
By Thai Phi Le • May 22, 2019 -
National Restaurant Association takes on employee retention
The ServSuccess program launched during the NRA show aims to tackle the industry's large turnover problem by offering targeted skills-based online courses and certifications.
By Thai Phi Le • May 21, 2019 -
78% of restaurants say off-premise is a strategic priority
While the growing segment brings in sales and new customers, it introduces challenges to both the front and back of house, from unpredictable production to confusing traffic flow, Technomic said at the NRA Show.
By Julie Littman • May 21, 2019 -
QSRs cash in on same-day pay to compete for labor
Some employees from chains including Pizza Hut and Checkers can get paychecks within hours or the next day as restaurants navigate the tightest labor market in 49 years.
By Alicia Kelso • May 20, 2019 -
Del Frisco's to cut up to 15% of administrative workforce
Following its acquisition of Barteca Restaurant Group, the company has been looking for ways to remove redundancies and improve cost savings.
By Julie Littman • May 17, 2019 -
Column
Shift Change: KFC US hires new COO; Focus Brands adds first global CMO
This week's Shift Change highlights executive changes at KFC, Focus Brands, Wahlburgers, Nathan's Famous and more.
By Julie Littman • May 17, 2019 -
Judge doubles Steak 'n Shake's misclassification bill to $7.7M
The restaurant owes overtime back pay and liquidated damages under the Fair Labor Standards Act and Missouri law for allegedly misclassifying managers.
By Katie Clarey • May 16, 2019 -
Potbelly aims to more than double franchisee footprint
The sandwich chain, which currently has 50 franchised locations out of its 480 stores, doesn't plan to refranchise to meet its 2024 goal.
By Emma Liem • May 16, 2019 -
Jack in the Box is no longer exploring sale
The company is instead planning to implement a new capital structure that is expected to drive shareholder value.
By Julie Littman • May 16, 2019 -
Foodservice accounts for 23% of convenience store sales, report finds
Over half of Americans order a meal at least once a month at gas station stores, revealing that diners often choose ready-to-eat items over QSRs.
By Lauren Manning • May 16, 2019 -
Chick-fil-A tests restaurant-run delivery
While the fast food chain plans to maintain its relationship with DoorDash, this pilot could make it one of the first major QSRs to shift from third-party delivery to a proprietary program.
By Alicia Kelso • May 16, 2019 -
Deliveroo offers free skills training to its drivers
The company's Deliveroo Academy provides access to 300 online professional development courses, from learning a new language to web design.
By Alicia Kelso • May 15, 2019 -
Burger King parent aims for more than 40K stores by 2029
This would expand Restaurant Business International's global portfolio beyond McDonald's current store footprint, but the company didn't disclose how the locations would be spread across Burger King, Tim Hortons and Popeyes.
By Emma Liem • May 15, 2019 -
Resy acquired by American Express
The credit card company's acquisition is part of an ongoing strategy to expand its digital-first benefits and services to its more than 100 million card members, and could help Resy better compete with OpenTable.
By Julie Littman • May 15, 2019 -
McDonald's gives franchisees control of all-day breakfast
Local operators will be allowed to pick which all-breakfast items to serve and when, a move that could improve drive-thru times and efficiency.
By Julie Littman • May 15, 2019 -
McDonald's meets Happy Meal nutrition benchmark ahead of deadline
The QSR boosted the number of its iconic meals served with water, milk or juice by 15% between 2013 and 2018, and the majority of its 20 major markets have hit all five of its health commitments two years early.
By Julie Littman • May 15, 2019 -
Deep DiveImpossible shortage burning restaurants that put it on the map
Independents are accusing the company of overpromising production capacity and hanging them out to dry following major corporate partnerships. Will $300 million in new funding be enough to restore both supply and its reputation?
By Emma Liem • May 13, 2019 -
Uber Eats still cheapest delivery service, MarketWatch reports
Despite recent changes to its fee structure and its IPO, a hamburger and fries on Uber Eats costs less than Grubhub, DoorDash and Postmates.
By Julie Littman • May 13, 2019
