Operations
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Thai Phi Le
Why Chipotle is still hiring while other restaurants shutter
Chipotle has hired thousands during the pandemic thanks to digital growth and a focus on employee benefits, promotions and inclusion.
By Sheryl Estrada • Jan. 15, 2021 -
Panera takes its catering business virtual
The chain's Virtual Catering program allows companies to buy digital, timestamped vouchers to send to remote employees or clients ahead of an online meeting or event.
By Alicia Kelso • Jan. 14, 2021 -
Permission granted by Kitchen United
Kitchen United to open 16 centers this year
The company is doubling down on existing high-value markets like Chicago and Los Angeles while it plans to expand into new ones like New York City and the Bay Area later this year.
By Julie Littman • Jan. 14, 2021 -
FAT Brands
Noodles & Company, Fat Brands plan ghost kitchen openings in 2021
Noodles will launch its first ghost kitchen outpost in Q1, while Fat Brands has plans to roll out a couple dozen this year.
By Emma Liem Beckett , Julie Littman • Jan. 13, 2021 -
Denny's diversifies with rollout of 2 virtual brands
The Burger Den will open in February, while The Melt Down, which will focus on sandwiches, launches in the spring.
By Julie Littman • Jan. 12, 2021 -
Restaurants will see transition, not recovery, in 2021, experts say
Though 2021's performance will still be marred by dining room closures and capacity restrictions, there is still opportunity for the industry to take steps toward market improvement, panelists shared at ICR Monday.
By Emma Liem Beckett • Jan. 12, 2021 -
Alabama Extension. (2020). "The image" [Photograph]. Retrieved from Flickr.
Major gap exists between casual and QSR recovery, per NPD data
The full-service category experienced transaction declines of 30% in December versus an 8% decrease for quick-service restaurants.
By Alicia Kelso • Jan. 11, 2021 -
Retrieved from Chiptole on January 11, 2021
Chipotle aims to fill 15K new positions during national hiring event
The company's "Coast to Coast Career Day" will be held on Jan. 14 and comes as the company plans to open 200 restaurants in the future.
By Julie Littman • Jan. 11, 2021 -
Permission granted by Checkers & Rally's
Checkers & Rally's parent lands $20M in private equity funding
The capital injection from Oak Hill Capital Partners will fuel the chain's five-year expansion plans, which includes 72 new restaurants in its development pipeline.
By Emma Liem Beckett • Jan. 11, 2021 -
Andrea Piacquadio/Pexels
Sponsored by Perdue FoodserviceMenu claims help increase profit
Consumers are still interested in premium ingredients and transparency when choosing where to go and what to order when dining out.
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Permission granted by Dispatch Goods
Rise in takeout waste presents new opportunity for reusable containers
One Bay Area restaurant is making reusable packaging a mandatory part of the off-site dining experience as reliance on takeout food grows and to-go packaging waste piles up.
By Karine Vann • Jan. 08, 2021 -
Restaurant job losses skyrocket to 372K in December
Comparatively, November job losses totaled about 17,000, revealing a worrying trend stemming from the latest coronavirus surge and increased dining room restrictions.
By Julie Littman • UPDATED: Jan. 8, 2021 at 1:58 p.m. -
Retrieved from Starbucks on January 07, 2021
Starbucks taps new CFO as Grismer plans to retire
Rachel Ruggeri, senior vice president of finance for Starbucks Americas, will succeed Patrick Grismer, effective Feb. 1.
By Emma Liem Beckett • Jan. 07, 2021 -
Permission granted by Del Taco
Del Taco bulks up off-premise channels with new prototype
The design can be adapted to fit within 1,200 to 2,400 square feet, which will expand site selection options outside of the QSR chain's traditional freestanding drive-thru model.
By Julie Littman • Jan. 06, 2021 -
Applebee's franchisee pilots drive-thru
A Texas operator is retrofitting a restaurant to include a mobile pickup window, and will gauge feedback to inform future store design plans.
By Alicia Kelso • Jan. 05, 2021 -
Courtesy of National Cattlemen’s Beef Association
Sponsored by BEEF. IT'S WHAT'S FOR DINNER.Beef's role in a resilient food system
Beef farmers and ranchers are dedicated to producing beef in a way that prioritizes the planet, people, animals and progress. A food supply balances efficient production with environmental, social and economic impacts.
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DOL regs will allow non-tipped workers into tip pools
The bill also, however, makes clear that managers and employers cannot take gratuities meant for employees.
By Kate Tornone • Dec. 23, 2020 -
McDonald's USA president wants to improve transparency with operators
Joe Erlinger's message comes as tensions over 2021 franchising fees reach a boiling point, with operators agreeing to cut off nonessential communication with corporate and pushing for the formation of a tech co-op.
By Emma Liem Beckett • Dec. 23, 2020 -
Punch Bowl Social declares bankruptcy after nightmare year for eatertainment
As of Dec. 8, the company was only operating three out of its 14 units with limited capacity. The open venues were losing money on a daily basis and the company has since closed them.
By Julie Littman • Dec. 22, 2020 -
Julie Littman/Restaurant Dive
Papa John's to give employees $2.5M in end-of-year bonuses
The additional pay will be awarded to 14,000 team members across the company’s corporate restaurants and supply chain.
By Emma Liem Beckett , Julie Littman • Dec. 22, 2020 -
FG Trade via Getty Images
Top 10 employment lawsuits that impacted restaurants in 2020
Pandemic disruption hasn't stopped employment-related lawsuits from showcasing ongoing labor issues, from sexual harassment to gender and race discrimination, that still plague the industry.
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Ennoti. (2020). Retrieved from Flickr.
Burger King teams up with Google to add online ordering
This integration, which begins Monday at 5,000 restaurants, will allow customers to search for the nearest location, order and pay.
By Julie Littman • Dec. 18, 2020 -
DC approves rehiring bill for hospitality workers
Restaurants, with some exceptions, will be required to send job offers to employees they laid off during the pandemic when their jobs become available again, per a bill passed by the city council.
By Emma Liem Beckett • Dec. 18, 2020 -
Courtesy of California Pizza Kitchen
Emerging from bankruptcy, California Pizza Kitchen hires new CFO
Judd Tirnauer will lead CPK's financial restructuring strategy, focus on growth opportunities, and oversee the accounting and finance teams.
By Jane Thier • Dec. 17, 2020 -
Luckin Coffee hit with $180M SEC fine
The company misstated earnings and revenue to suggest it was achieving rapid growth and increased profitability when it wasn't, the Securities and Exchange Commission says in its settlement agreement.
By Robert Freedman , Emma Liem Beckett • Dec. 17, 2020
