Delivery


  • An image featuring Chegg's logo and a DashPass logo.
    Image attribution tooltip
    Courtesy of DoorDash

    DoorDash and Chegg partner to offer free DashPass to students

    Chegg’s large base of student subscribers could help DoorDash strengthen its presence on college campuses, bolstering its delivery market share dominance.

    By Feb. 2, 2023
  • Wendy's ghost kitchen
    Image attribution tooltip
    Permission granted by Wendy's
    Deep Dive

    Ghost kitchens need to go omnichannel if they want to survive, experts say

    After a year of dashed expansion plans, closures and high-profile regulatory infractions, segment players may need brand awareness and expanded access points to thrive.

    By Jan. 31, 2023
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, are a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
  • A Flytrex drone can carry up to 6.6 pounds and make five-mile round trips, according to the company’s website.
    Image attribution tooltip
    Permission granted by Flytrex

    Flytrex, drone partner receive critical FAA approval for expansion

    Flytrex, whose delivery partners include Taco Bell, Wendy’s and Papa Johns, and Causey Aviation Unmanned may be able to scale service to 82 million eligible properties nationwide. 

    By Jan. 31, 2023
  • A photo of a Serve Robotics robot driving on a sidewalk.
    Image attribution tooltip
    Courtesy of Serve Robotics

    7-Eleven delivery robots hit the streets

    Customers ordering from the 7Now app in West Hollywood, California, may get the option to have their order sent via a Serve Robotics delivery bot.

    By Jessica Loder • Jan. 30, 2023
  • Chick-fil-A piloted a virtual restaurant brand via Little Blue Menu in fall 2021.
    Image attribution tooltip
    Retrieved from Chick-fil-A on September 15, 2021

    Chick-fil-A to open second Little Blue Menu location

    The chain’s original Nashville, Tennessee, prototype offers items from virtual concepts Outfox Wings and Because, Burger in addition to Chick-fil-A’s menu. 

    By Updated Jan. 30, 2023
  • An image of Uber Eats app on a smartphone.
    Image attribution tooltip
    Permission granted by Uber Eats

    Uber Eats adds customer data privacy feature

    The enhancement, View as a Delivery Person, was rolled out across the U.S. and Canada Wednesday and allows users to see what personal information is shared with a courier throughout the delivery process. 

    By Jan. 26, 2023
  • An image of a small restaurant with shelves and an ordering counter.
    Image attribution tooltip
    Permission granted by Chili's

    Chili’s closes off-premise test unit 2 months after opening

    Brinker International said it closed the store to focus on improving Chili’s core business and innovation, including its Kitchen of the Future 3 program.

    By Jan. 19, 2023
  • An image of a Grubhub driver app and RapidSOS agent
    Image attribution tooltip
    Courtesy of Grubhub/RapidSOS

    Grubhub adds emergency assistance features to driver app

    Using the Grubhub for Drivers app, couriers will be able to connect to 911 centers or a RapidSOS agent to get assistance in difficult situations. 

    By Jan. 19, 2023
  • Several Starbucks beverages on a doorstep in front of a DoorDash delivery bag.
    Image attribution tooltip
    Courtesy of Starbucks

    Starbucks, DoorDash will take delivery partnership nationwide

    The chain is offering delivery through DoorDash in select markets including Northern California, Texas, Georgia and Florida before expanding in March.

    By Jan. 17, 2023
  • An image of a red scooter with a DoorDash bag on it.
    Image attribution tooltip
    Permission granted by DoorDash

    DoorDash launches package pickup service

    The service's rollout comes in the midst of the busy post-holiday returns season.

    By Max Garland • Jan. 6, 2023
  • Image attribution tooltip
    Courtesy of Grubhub

    Grubhub to pay $3.5M settlement in DC following allegations of hidden fees

    As part of an agreement with Attorney General Karl Racine, Grubhub will provide greater transparency over fees charged and menu prices.

    By Jan. 4, 2023
  • Food Rocket
    Image attribution tooltip
    Retrieved from Food Rocket website.

    How Circle K is working with ultrafast delivery firm Food Rocket

    The c-store company is treating the startup like one of its business units, while Food Rocket is leaning on the Couche-Tard’s infrastructure to help it grow, executives said.

    By Brett Dworski • Dec. 21, 2022
  • An image of two autonomous delivery bots on a Miami street.
    Image attribution tooltip
    Permission granted by Uber Eats

    Uber Eats, Cartken debut autonomous robot delivery in Miami area

    This partnership builds on Uber Eats’ existing relationships with delivery robot providers, including Motional, Serve Robotics and Nuro. 

    By Dec. 15, 2022
  • A turned over blue bag of Doritos and several dishes prepared with the chips sit under multi-colored neon branding reading, "Doritos After Dark."
    Image attribution tooltip
    Retrieved from Frito-Lay North America on December 14, 2022

    Doritos opens ghost kitchen catering to late-night cravings

    Doritos After the Dark runs through the winter solstice and features globally inspired dishes, like a sandwich based on a banh mi.

    By Peter Adams • Dec. 14, 2022
  • An image of a robot at Loyola Marymount University
    Image attribution tooltip
    Permission granted by Kiwibot

    Kiwibot launches first autonomous campus partnership at Loyola Marymount

    Twenty-five self-driving robots will deliver food from campus restaurants and convenience stores to drop-off locations across the university’s grounds.

    By Dec. 12, 2022
  • An image of a robot in front of a building at University of North Dakota.
    Image attribution tooltip
    Permission granted by Grubhub

    Grubhub, Kiwibot to roll out robotic delivery at colleges

    The partnership builds upon Grubhub’s existing relationships with Cartken and Starship, which have deployed robots to nearly a dozen colleges. 

    By Dec. 9, 2022
  • An Uber Eats order is handed to an end customer.
    Image attribution tooltip
    Courtesy of Uber

    Uber, Chicago agree to $10M settlement in commission fee and advertising investigation

    Uber Eats will compensate restaurants listed on its website without consent, as well as restaurants charged commissions exceeding the 15% emergency cap.

    By Dec. 6, 2022
  • Image attribution tooltip
    Sean Gallup via Getty Images
    Deep Dive

    DoorDash’s expansion beyond the US will come with challenges

    As DoorDash grows globally, it could face headwinds entering new markets, including competitive pressures and shifting consumer behavior.

    By Dec. 1, 2022
  • DoorDash and 2,000 grocery partners will waive delivery fees
    Image attribution tooltip
    Permission granted by DoorDash
    Deep Dive

    How new verticals boost DoorDash’s momentum

    The delivery giant’s expansion into convenience, grocery and other retail has helped it reach new customers and increase loyalty on its platforms.

    By Nov. 30, 2022
  • Image attribution tooltip
    Michael M. Santiago via Getty Images

    DoorDash lays off 1,250 employees

    Early in the pandemic, the company hired fast to keep up with growth and wasn't as disciplined about curbing operating expenses, said CEO Tony Xu.

    By Nov. 30, 2022
  • A picture of a woman reviewing delivery orders.
    Image attribution tooltip
    Permission granted by DoorDash
    Deep Dive

    How DoorDash became the dominant US food delivery company

    By focusing on communication with restaurant merchants, the aggregator has built products and features based on operator needs.

    By Nov. 29, 2022
  • An image showing various food items and brand packaging from LankyBox Kitchen.
    Image attribution tooltip
    Courtesy of Virtual Dining Concepts

    Chuck E. Cheese parent creates YouTube-inspired virtual brand

    LankyBox Kitchen, a collaboration between Virtual Dining Concepts and CEC Entertainment, expands Chuck E. Cheese’s virtual brand offerings, which include Pasqually’s Pizza & Wings. 

    By Nov. 18, 2022
  • WeWork To Adjust Corporate Governance, Valuation Ahead Of IPO
    Image attribution tooltip
    Drew Angerer via Getty Images

    DoorDash becomes WeWork’s exclusive delivery partner

    DoorDash for Work, a corporate meal solution, will deliver food and beverages for WeWork community events at over 200 U.S. and Canada locations.

    By Nov. 18, 2022
  • A man carrying orange bags with the word Grubhub on the side.
    Image attribution tooltip
    Courtesy of Grubhub

    Grubhub to deliver Rite Aid products in 16 states

    As delivery companies diversify their offerings, Grubhub is stepping into the drugstore vertical in a partnership encompassing 2,000 Rite Aid locations.

    By Nov. 18, 2022
  • Image attribution tooltip
    Permission granted by DoorDash

    DoorDash enhances driver safety

    A year after introducing its SafeDash program, DoorDash has added five additional functions, including real-time safety alerts and check-ins.

    By Nov. 14, 2022