Delivery


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    Courtesy of Wow Bao

    Wow Bao launches virtual loyalty program through Paytronix

    Bao Bucks could grow revenue for partner restaurants and secure Wow Bao's customer base, which can now access its menu at over 600 host kitchens. 

    By May 20, 2022
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    Permission granted by Uber Eats

    Uber Eats adds voice ordering, pilots autonomous delivery

    The food delivery provider rolled out several delivery products on Monday, as well as in-stadium ordering and vouchers for events.

    By May 16, 2022
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, is a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
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    Courtesy of Gopuff

    Gopuff launches first restaurant brand under its Kitchen division

    The Mean Tomato will offer New York City-style pizzas that customers can add to their orders of snacks, drinks and other impulse buys.

    By Jeff Wells • May 11, 2022
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    Joe Raedle via Getty Images

    How Papa Johns is weathering the driver shortage

    As labor challenges weigh on Domino’s and Pizza Hut, Papa Johns’ third-party delivery partnerships are helping the chain fulfill demand during peak hours.

    By May 10, 2022
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    Michael Santiago via Getty Images

    Digital food orders persist beyond pandemic

    “Some in the foodservice industry feared that online ordering would ‘kill restaurants,’ but it’s becoming increasingly clear that these orders have done just the opposite, acting as a lifeline,” a recent Paytronix report says.

    By Jonathan Berr • May 10, 2022
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    Permission granted by DoorDash

    Study: Inaccurate delivery order can erode diner loyalty

    Sixty-three percent of consumers have experienced at least one incorrect delivery order in the past year, per eduMe research, and a majority of diners pin the blame on restaurants.

    By May 9, 2022
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    Permission granted by Sweetgreen

    Sweetgreen to open first pickup-only location in DC

    The dining room-free format features grab-and-go shelves and will only take orders placed on its website, app or third-party marketplaces. 

    By May 6, 2022
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    Courtesy of Grubhub

    Grubhub's new corporate card lets employees order food at home or in the office

    Employers with a Grubhub Corporate Account can set parameters on when workers can use the pay card or choose to give them a daily or weekly credit.

    By May 4, 2022
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    Courtesy of DoorDash

    DoorDash expands its shared kitchen concept to NYC

    DoorDash Kitchens will offer a dine-in option from five concepts in addition to late-night takeout and delivery at its Brooklyn location.

    By May 3, 2022
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    Courtesy of DoorDash

    DoorDash extends its gas rewards benefit as fuel prices remain high

    The program, which provides drivers 10% cash back on gas purchases on a prepaid Visa card, will now run through August.

    By May 2, 2022
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    Brandon Bell via Getty Images

    How Domino's plans to get its US business back on track

    After reporting negative same-store sales during the first quarter, the company is looking to boost menu pricing, lean into third-party call centers and offer delivery drivers more flexibility.

    By April 29, 2022
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    Courtesy of Grubhub

    Report: 41% of independent restaurants operate virtual brands

    Sixty-eight percent of respondents report their virtual restaurants are permanent additions, surveys by Grubhub and Technomic find. 

    By April 27, 2022
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    Cindy Ord via Getty Images

    Activist investor: JET's Grubhub purchase is a 'capital allocation mistake'

    Cat Rock Capital Management, which owns 6.9% of shares in Just Eat Takeaway, urged investors to vote against JET's CFO and supervisory board.  

    By April 25, 2022
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    Courtesy of White Caslte

    White Castle plans takeout-only unit next to its busiest restaurant

    The new 1,800-square-foot unit in Orlando, Florida, will only offer pickup and delivery for digital orders as off-premise restaurant demand holds steady.

    By April 22, 2022
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    Cindy Ord via Getty Images

    Just Eat Takeaway considering sale of Grubhub

    JET CEO Jitse Groen confirmed Wednesday the company is in active discussions for a strategic partnership and/or a partial or full sale of its U.S. subsidiary, which it bought in 2020.

    By April 20, 2022
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    Michael M. Santiago via Getty Images

    DoorDash launches DashPass for Students

    The $4.99 monthly subscription gives U.S. college students access to free delivery from grocers, convenience stores and restaurants.

    By April 11, 2022
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    Spencer Platt via Getty Images

    US Chamber of Commerce supports challenge to NYC's permanent delivery fee caps

    The Chamber said in an amicus brief filed last week that price caps lead to longer wait times and smaller delivery radiuses, which could slash revenue for restaurants and drivers. 

    By April 6, 2022
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    Courtesy of Kroger

    Kroger launches restaurant supply business

    The grocer now offers next-day delivery in the greater Dallas area aimed at small and independent establishments.

    By Jeff Wells • April 6, 2022
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    Permission granted by Flytrex

    Flytrex and Brinker International bring drone delivery partnership to Texas

    Flytrex's expansion into Texas follows its growth in North Carolina, where the company has entered three markets since September 2020.

    By April 1, 2022
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    Courtesy of Gopuff

    Gopuff laying off 3% of its global workforce

    The rapidly expanding company is cutting hundreds of positions as it faces funding challenges and a need to realign as a global business.

    By Jeff Wells • April 1, 2022
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    sshepard/Getty Images Plus via Getty Images

    Sodexo will use robotic delivery to offer virtual brands on college campuses

    The foodservice giant will offer brands from Virtual Dining Concepts, which includes brands like MrBeast Burger, to its Bite mobile app.

    By March 29, 2022
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    Courtesy of Waitr

    Waitr adjusts driver pay, adds new GasCard program

    The delivery firm will give drivers 5% off on gas from all major gas stations as prices at the pump maintain record highs. 

    By March 24, 2022
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    Win McNamee via Getty Images

    DC Attorney General sues Grubhub over hidden fees

    The complaint alleges Grubhub offered delivery from over 1,000 District restaurants without their consent, but Grubhub denies violating local laws.

    By March 22, 2022
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    Courtesy of BurgerFi

    BurgerFi teams with Gopuff for late-night delivery in Florida

    The first of its kind for Gopuff, the partnership is part of BurgerFi's larger strategy to expand via delivery and ghost kitchens.

    By March 22, 2022
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    Courtesy of Gopuff

    Gopuff names new head of Kitchens division

    Amelia Riba brings international experience to the role, having previously served as chief brand officer for Pizza Hut in Europe and Latin America.

    By Jeff Wells • March 21, 2022