Delivery


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    Michael M. Santiago via Getty Images

    DoorDash patent application hints at autonomous vehicles under consideration

    While the company said patents don’t necessarily mean a product is under development, it is actively seeking ways to use robotics to supplement its Dasher community. 

    By June 30, 2022
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    The image by Elvert Barnes is licensed under CC BY-SA 2.0

    Grubhub CEO: A strong partnership is preferred as company mulls future

    Just Eat Takeaway is focused on improving its U.S. business, but a sale isn’t off the table, Grubhub CEO Adam DeWitt said at the Wall Street Journal’s Global Food Forum.

    By Updated June 29, 2022
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, is a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
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    Retrieved from Pure Gold by Qdoba on June 28, 2022

    Qdoba launches first virtual brand

    Pure Gold by Qdoba, which has queso-centric menu items, will be available in select markets including Denver, Indianapolis and Michigan.

    By June 28, 2022
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    Sean Gallup/Getty Images via Getty Images

    Massachusetts court tosses gig work ballot initiatives backed by Uber, DoorDash

    The proposals, which are similar to Prop 22, would have classified food delivery drivers as independent contractors but granted them some benefits.

    By June 15, 2022
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    Courtesy of Grubhub

    Grubhub adds instant pay option for delivery drivers

    Instant Cashout via Direct to Debit will be available this month and allows Grubhub’s couriers to deposit earnings to an eligible bank debit card. 

    By June 15, 2022
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    Retrieved from Wonder on June 14, 2022

    Food delivery startup Wonder raises $350M

    The platform, in which chefs cook meals curbside from mobile food vans, currently services 130,000 households in New Jersey.

    By June 14, 2022
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    Courtesy of DoorDash

    DoorDash launches in-app reviews

    The platform also features dish recommendations from local customers and curated lists that feature popular, trending and top-rated restaurants nearby. 

    By June 13, 2022
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    Permission granted by Panera

    Panera opens first digital-only restaurant

    While the unit will initially offer only delivery and pickup service, the company said it may consider adding in-store kiosks and catering in the future. 

    By June 10, 2022
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    Courtesy of Lunchbo

    Lunchbox acquires NovaDine to improve offerings for enterprise chains

    The transaction will enable restaurants to manage digital guest experiences from a single operating system and increase Lunchbox’s scale.  

    By June 8, 2022
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    Thai Phi Le/Restaurant Dive

    Foxtrot names former Taco Bell executive as president and CFO

    Liz Williams will lead the upscale c-store chain’s implementation of new inventory and delivery operations while also overseeing its development of an expanded range of prepared foods.

    By Sam Silverstein • June 8, 2022
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    Permission granted by Ghost Financial

    Ghost Financial wants to reverse ghost kitchens' low success rates

    GhostU provides MasterClass-style videos and interactive workshops for operators seeking strategies to build and scale a virtual restaurant business.

    By June 8, 2022
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    Courtesy of Tim Hortons

    Tim Hortons US debuts first drive-thru-only model

    The first drive-thru only model restaurants will open this summer in several states including West Virginia, Ohio, Michigan and New York.

    By June 7, 2022
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    Retrieved from Domino's on December 14, 2020

    Survey: 44% of drivers prefer flexibility of ride-sharing over pizza delivery jobs

    High gas prices have pushed one-third of drivers who previously delivered food to now only service ride-sharing requests, according to BTIG research.

    By June 3, 2022
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    Permission granted by Grubhub

    Grubhub launches MasterChef Table virtual restaurant nationwide

    The concept, which will be facilitated through restaurant partners, will be available to order in over 20 markets.

    By June 1, 2022
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    Retrieved from Refraction.AI on July 01, 2020

    Chick-fil-A tests autonomous delivery in Austin, Texas

    Refraction AI, which offers self-delivery technology, tele-operations and delivery robots that use the bike lane, will be deployed at two locations in the city. 

    By May 31, 2022
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    Courtesy of Wow Bao

    Wow Bao launches virtual loyalty program through Paytronix

    Bao Bucks could grow revenue for partner restaurants and secure Wow Bao's customer base, which can now access its menu at over 600 host kitchens. 

    By May 20, 2022
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    Permission granted by Uber Eats

    Uber Eats adds voice ordering, pilots autonomous delivery

    The food delivery provider rolled out several delivery products on Monday, as well as in-stadium ordering and vouchers for events.

    By May 16, 2022
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    Courtesy of Gopuff

    Gopuff launches first restaurant brand under its Kitchen division

    The Mean Tomato will offer New York City-style pizzas that customers can add to their orders of snacks, drinks and other impulse buys.

    By Jeff Wells • May 11, 2022
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    Joe Raedle via Getty Images

    How Papa Johns is weathering the driver shortage

    As labor challenges weigh on Domino’s and Pizza Hut, Papa Johns’ third-party delivery partnerships are helping the chain fulfill demand during peak hours.

    By May 10, 2022
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    Michael Santiago via Getty Images

    Digital food orders persist beyond pandemic

    “Some in the foodservice industry feared that online ordering would ‘kill restaurants,’ but it’s becoming increasingly clear that these orders have done just the opposite, acting as a lifeline,” a recent Paytronix report says.

    By Jonathan Berr • May 10, 2022
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    Permission granted by DoorDash

    Study: Inaccurate delivery order can erode diner loyalty

    Sixty-three percent of consumers have experienced at least one incorrect delivery order in the past year, per eduMe research, and a majority of diners pin the blame on restaurants.

    By May 9, 2022
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    Permission granted by Sweetgreen

    Sweetgreen to open first pickup-only location in DC

    The dining room-free format features grab-and-go shelves and will only take orders placed on its website, app or third-party marketplaces. 

    By May 6, 2022
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    Courtesy of Grubhub

    Grubhub's new corporate card lets employees order food at home or in the office

    Employers with a Grubhub Corporate Account can set parameters on when workers can use the pay card or choose to give them a daily or weekly credit.

    By May 4, 2022
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    Courtesy of DoorDash

    DoorDash expands its shared kitchen concept to NYC

    DoorDash Kitchens will offer a dine-in option from five concepts in addition to late-night takeout and delivery at its Brooklyn location.

    By May 3, 2022
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    Courtesy of DoorDash

    DoorDash extends its gas rewards benefit as fuel prices remain high

    The program, which provides drivers 10% cash back on gas purchases on a prepaid Visa card, will now run through August.

    By May 2, 2022