Delivery


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    Permission granted by Waitr

    Waitr adds chief technology officer as it expands into new verticals

    Timothy Newton previously worked as vice president of global technology operations at Papa John's, and appears to be Waitr's first CTO.

    By Jan. 19, 2022
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    LeoPatrizi via Getty Images
    Deep Dive

    Delivery firms are offering more flexibility to retain partners. Will it work?

    Major aggregators are rolling out white labels, subscription programs and new data tools to keep partner restaurants and delivery customers as more diners order from operators directly. 

    By Jan. 19, 2022
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, is a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
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    Courtesy of Instacart

    Instacart launches Ready Meals Hub

    Like Instacart's convenience delivery offering, Ready Meals adds another service that addresses cross-channel challengers — in this case, restaurants.

    By Catherine Douglas Moran • Jan. 14, 2022
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    Retrieved from Reef on November 04, 2020

    Reef signs expansion deal with Denny's amid closure of 95 units

    Reef considers these units, which temporarily shuttered on Jan. 7, to be "underperforming," Business Insider reports. The company said these units are being revamped to service partner brands. 

    By Updated Jan. 13, 2022
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    Tomohiro Ohsumi / Stringer via Getty Images
    Deep Dive

    Sustained delivery profitability may hinge on business beyond restaurants

    While eateries remain their core businesses, third-party aggregators are adding new verticals, like retail and grocery, and services to diversify.

    By Jan. 12, 2022
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    Christopher Furlong via Getty Images

    Waitr will rebrand to ASAP, cannabis will be a key focus

    The platform's non-restaurant delivery verticals will help it compete against major rivals, CEO Carl Grimstad said at the ICR 2022 Conference Tuesday.

    By Jan. 12, 2022
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    Courtesy of Dickey's Restaurant Brands

    Dickey's opens its fourth virtual brand, Trailer Birds Hot Chicken

    The chain entered the virtual space with Wing Boss in April 2021 and followed up with the launch of Big Deal Burger and Barbecue at Home.

    By Jan. 11, 2022
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    Permission granted by Flytrex

    Flytrex drones can fly over people, vehicles with new FAA approval

    The approval will allow Flytrex, which tested drone delivery with El Pollo Loco last year, to carry small goods to up to 10,000 households in North Carolina. 

    By Max Garland • Jan. 7, 2022
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    Permission granted by Waitr

    Waitr partners with Virtual Dining Concepts

    The third-party delivery firm could soon offer brands like MrBeast Burger, Mariah's Cookies and Barstool Bites on its app, and will allow restaurant partners to add VDC's virtual brands to their operations. 

    By Jan. 5, 2022
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    The image by Vuong Tran is licensed under CC BY 2.0
    Deep Dive

    7 restaurant trends that will define 2022

    Restaurants will trim their menus, phase out cumbersome curbside pickup channels and invest in automation as operators balance labor pressure with off-premise demand, analysts say. 

    By , , Jan. 4, 2022
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    Permission granted by Waitr

    Waitr plans to acquire a cannabis dispensary POS company for $90M

    The delivery company expects transactions on Cova's platform to reach approximately $2.3 billion. 

    By Dec. 20, 2021
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    Rachel Murray via Getty Images
    Reef Technology's expansion

    Reef loses David Chang's Fuku to Kitchen United as reports of food safety issues grow

    The pivot may give Fuku more quality control, as Kitchen United makes restaurants responsible for preparing their food at rented kitchens. Reef, by contrast, handles the kitchen operations for its licensed brands.

    By Dec. 17, 2021
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    Courtesy of Uber/Motional

    Uber Eats to offer autonomous food delivery in 2022

    Uber's partnership with Motional, which will launch in Santa Monica, California, could provide access to more affordable and convenient restaurant deliveries. 

    By Dec. 16, 2021
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    Courtesy of Chipotle

    Chipotle to open first digital-only Chipotlane restaurant

    The format, which will open in Cuyahoga Falls, Ohio, later this month, will not have a dining room or front line access as customers pick up food through a Chipotlane or walk-up window.

    By Dec. 16, 2021
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    Drew Angerer via Getty Images

    Lyft, Olo partner to offer restaurant delivery

    The ride-sharing provider enters a very crowded and competitive segment, but won't be building a marketplace, which could result in lower commissions.

    By Dec. 14, 2021
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    Cindy Ord via Getty Images

    Grubhub sues NYC over restaurant data-sharing law

    The delivery firm alleges the city's requirements for delivery companies to share data with restaurants are unconstitutional and present a security risk.

    By Dec. 13, 2021
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    Courtesy of Denny's

    Denny's enters 'The Matrix' and serves up free mobile delivery

    As part of a promotion for the upcoming film "The Matrix Resurrections," the restaurant chain is delivering deals as "glitches" via digital wallets.

    By Chris Kelly • Dec. 10, 2021
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    Permission granted by DoorDash

    DoorDash plans to offer rapid delivery for retailers

    To enable its entrance into the 15-minute delivery fray in New York City, the company has created DashCorps to employ full-time couriers. 

    By Jeff Wells • Dec. 6, 2021
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    Courtesy of Serve Robotics

    Serve Robotics closes $13M funding round

    The autonomous delivery robot company's latest investment is backed by Uber, DX Ventures and 7-Eleven's corporate venture arm 7-Ventures LLC. 

    By Dec. 6, 2021
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    Courtesy of Deliverect

    Grubhub teams with Deliverect, integrates delivery orders into POS systems

    More than 12,000 restaurants will be able to receive Grubhub orders through their point-of-sale systems, enabling operators to sync and manage menus directly.

    By Nov. 22, 2021
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    Jack Taylor via Getty Images

    Uber's new membership bundles rides, delivery services

    Uber One offers 5% off some rides and delivery orders and an unlimited $0 delivery fee on $15-plus food orders, along with other perks, for $9.99 a month or $99.99 annually. 

    By Nov. 18, 2021
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    Permission granted by Kitchen United

    Kitchen United helped pioneer ghost kitchens. Here's what's next.

    The innovative operator is entering new markets, expanding its warehouse-like network and adding partnerships with retailers, all based on low-capital outlay for brands. 

    By Nov. 17, 2021
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    Retrieved from McDonald's on October 22, 2020

    McDonald's makes new white label deals with DoorDash, Uber Eats

    The chain, which gleans over 20% of sales in its top six markets from digital channels, announced new global partnerships with the aggregators on Monday.

    By Nov. 16, 2021
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    Permission granted by C3

    Why C3 is betting on virtual brands inspired by online influencers

    The food tech platform has created an innovation hub to develop delivery-only brands with digital content creators and reach lucrative younger audiences.

    By Nov. 11, 2021
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    Courtesy of DoorDash

    DoorDash, Grubhub add self-delivery flexibility

    The delivery giants aim to increase labor flexibility and expand delivery reach by allowing operators to tap into their courier networks.

    By Nov. 11, 2021