Technology


  • Image attribution tooltip
    Permission granted by McDonald's USA

    McDonald's stakes out virtual summer camp in mobile app

    Featuring merchandise, menu hacks and music performances, the 27-day effort offers another sign the chain views its app as a linchpin to winning Gen Z.

    By Peter Adams • June 30, 2022
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    Michael M. Santiago via Getty Images

    DoorDash patent application hints at autonomous vehicles under consideration

    While the company said patents don’t necessarily mean a product is under development, it is actively seeking ways to use robotics to supplement its Dasher community. 

    By June 30, 2022
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, is a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
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    Courtesy of Sharebite

    Food benefits platform Sharebite raises $39M

    The technology, which enables restaurants to deliver food to corporate clients, will use the funding to grow and launch new products.

    By June 29, 2022
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    Courtesy of BurgerFi

    BurgerFi and Anthony's launch co-branded Visa rewards card

    The card offers customers 3% cashback on all purchases at any of the brands’ 185 locations.

    By June 28, 2022
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    Permission granted by Kura Sushi

    Kura Sushi deploys server robots systemwide

    Kur-B the KuraBot will deliver drinks and condiments to customers tableside at all 37 restaurant locations. 

    By June 24, 2022
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    Courtesy of McDonald's

    McDonald's AI voice ordering tests underperforming on accuracy, survey says

    Accuracy rates for the drive-thru tech are in the low 80% range, which puts it below the 95%-plus level the company wants before broader adoption, BTIG reports.

    By June 23, 2022
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    Thai Phi Le/Restaurant Dive

    10 ways restaurants are embracing automation

    Robots are quickly becoming the new face of labor across the restaurant industry. Here’s a look at how automation technology is shaping the segment.

    June 17, 2022
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    Aneurin Canham-Clyne/Restaurant Dive

    Inside the restaurant: How a fry cook robot holds the line for White Castle

    At a Mokena, Illinois, White Castle, Miso Robotics’ Flippy 2 allows one worker to shift roles to man the hospitality door.

    By June 14, 2022
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    frantic00/Shutterstock.com

    Sponsored by Esper

    The key to surviving a recession is automation. Here's how 3 different types of restaurants are doing it.

    Esper partners with restaurant operations of all shapes and sizes to deliver custom solutions for modernization.

    June 13, 2022
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    Courtesy of Toast

    Toast heats up restaurant payments competition

    As Toast adds services, the Boston startup is taking business from larger rivals and fintech peers, analysts say.

    By Jonathan Berr • June 9, 2022
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    Permission granted by Miso Robotics

    Miso Robotics teams with Amazon Web Services to speed up product deployment

    The partnership will allow the robotics firm’s software engineers to receive simulation results in minutes or hours instead of days.

    By June 8, 2022
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    Courtesy of Lunchbo

    Lunchbox acquires NovaDine to improve offerings for enterprise chains

    The transaction will enable restaurants to manage digital guest experiences from a single operating system and increase Lunchbox’s scale.  

    By June 8, 2022
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    Permission granted by Uber Eats

    Uber Eats debuts nationwide food shipping

    Despite competition from Goldbelly and DoorDash, Uber's head of U.S. and Canada merchant ops says the offering adds new value for partner restaurants.

    By June 7, 2022
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    Courtesy of Tim Hortons

    Tim Hortons US debuts first drive-thru-only model

    The first drive-thru only model restaurants will open this summer in several states including West Virginia, Ohio, Michigan and New York.

    By June 7, 2022
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    Retrieved from Refraction.AI on July 01, 2020

    Chick-fil-A tests autonomous delivery in Austin, Texas

    Refraction AI, which offers self-delivery technology, tele-operations and delivery robots that use the bike lane, will be deployed at two locations in the city. 

    By May 31, 2022
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    Thai Phi Le/Restaurant Dive

    The new faces of labor? Meet the robots of the National Restaurant Association Show

    As restaurants struggle to find labor, tech companies like Nala Robotics and Richtech are developing automated chefs and baristas to fill gaps.

    By May 23, 2022
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    YinYang via Getty Images
    Q&A

    Nextbite exec dishes on how operators can make virtual brands successful

    These concepts can optimize excess kitchen capacity and slow dayparts, but also poise operators to be nimble in emerging markets like Web3, says Chief Growth Officer Geoff Madding.

    By May 23, 2022
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    stock.adobe/todja

    Sponsored by DAVO by Avalara

    Stop wasting your time dealing with sales tax - Automate it!

    Automating sales tax eliminates stress and saves time on a task that does nothing for your bottom line.

    May 23, 2022
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    David Orcea/Shutterstock.com

    Sponsored by Esper

    Future-proofing device-based technology saves restaurants headaches — and millions in OpEx

     How restaurants can win in the newest arena of customer experience.  

    May 23, 2022
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    Courtesy of Wow Bao

    Wow Bao launches virtual loyalty program through Paytronix

    Bao Bucks could grow revenue for partner restaurants and secure Wow Bao's customer base, which can now access its menu at over 600 host kitchens. 

    By May 20, 2022
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    Courtesy of CashApp - Square

    SoundHound AI, Square launch tool to automate phone ordering

    SoundHound for Restaurants' voice assistant answers phone calls, take orders, accept modifications and send confirmations to complete payments.

    By May 19, 2022
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    Retrieved from Domino's Pizza, Inc. on May 16, 2022

    Domino's grants 'Stranger Things' fans 'mind-ordering' powers through new app

    An immersive mobile experience tied to the Netflix show’s return uses facial recognition and eye-tracking technology to help users order pizza.

    By Peter Adams • Updated May 17, 2022
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    Permission granted by Miso Robotics

    Wing Zone, Wavemaker Labs launch automated restaurant pilot

    Wing Zone Labs plans to open up to 20 units, which will deploy Miso's Flippy 2 to handle frying stations with a goal of eventually becoming fully automated.

    By May 11, 2022
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    Retrieved from Starbucks on May 04, 2022

    Starbucks builds out 'third place' with foray into NFTs

    As a means to build a community around coffee, the chain will link the upcoming digital tokens to exclusive content and perks.

    By Natalie Koltun • May 6, 2022
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    Retrieved from Starbucks on January 27, 2021

    90% of new Starbucks stores will have drive-thrus

    This move is part of a $1 billion investment, which includes tech upgrades such as handheld devices and equipment upgrades to improve efficiency, service and profitability.

    By May 4, 2022