Technology


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    Permission granted by Waitr

    Waitr adds chief technology officer as it expands into new verticals

    Timothy Newton previously worked as vice president of global technology operations at Papa John's, and appears to be Waitr's first CTO.

    By Jan. 19, 2022
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    Courtesy of DoorDash
    Deep Dive

    Can restaurant marketers get digital right while facing panoply of pressures?

    Amid labor, supply chain and inflationary issues, 2022 will be a year of increased pressure to deliver on fronts that span media, ordering and loyalty.

    By Chris Kelly • Jan. 18, 2022
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, is a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
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    Permission granted by 7shifts
    Sponsored by 7shifts

    The manager red book alternative that restaurants love

    Running a successful restaurant operation—from 1 to 100 locations—requires rock-solid communication.

    Jan. 18, 2022
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    Courtesy of Checkers & Rally's

    Checkers & Rally's to deploy AI tech at corporate-owned drive-thrus

    The chain's rollout of Presto's artificial intelligence-based voice assistant will mark one of the widest deployments of such a solution by a QSR.

    By Jan. 10, 2022
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    Courtesy of Kroger

    Kroger takes the next step in testing ghost kitchens

    The Kitchen United Mix location at a Ralphs in Los Angeles offers pickup and delivery orders from 10 different restaurants.

    By Jeff Wells • Jan. 10, 2022
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    istockphoto.com/stockstudioX

    Sponsored by BentoBox

    4 ways to maximize restaurant staff with limited resources

    Tips and best practices for hiring new employees to cross-training and retaining valuable staff.

    Jan. 10, 2022
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    Jeff Wells/Restaurant Dive
    Opinion

    Why convenience retailers are gearing up to win in foodservice

    As vehicles go electric, stores will increasingly turn away from fuel pumps and toward innovative meals and snacks, writes retail analyst Frank Beard.

    By Frank Beard • Jan. 7, 2022
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    The image by Vuong Tran is licensed under CC BY 2.0
    Deep Dive

    7 restaurant trends that will define 2022

    Restaurants will trim their menus, phase out cumbersome curbside pickup channels and invest in automation as operators balance labor pressure with off-premise demand, analysts say. 

    By , , Jan. 4, 2022
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    Courtesy of ChowNow, photographer Jake Stangel
    Sponsored by ChowNow

    The future of third-party fees is shifting: 3 ways restaurants can benefit now

    New consumer trends are bringing the sustainability of third-party apps into focus, since many of them traditionally charge restaurants a commission of 30% or more to tap into their services–while charging diners high fees as well.

    Jan. 1, 2022
  • McDonald's sells AI tech firm Dynamic Yield to Mastercard

    Franchisees complained Dynamic Yield hadn't delivered the sales boosts they expected at the drive-thru. The deal reflects McDonald's pivot toward outsourcing its technology.

    By Dec. 21, 2021
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    Rachel Murray via Getty Images
    Reef Technology's expansion

    Reef loses David Chang's Fuku to Kitchen United as reports of food safety issues grow

    The pivot may give Fuku more quality control, as Kitchen United makes restaurants responsible for preparing their food at rented kitchens. Reef, by contrast, handles the kitchen operations for its licensed brands.

    By Dec. 17, 2021
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    Courtesy of Uber/Motional

    Uber Eats to offer autonomous food delivery in 2022

    Uber's partnership with Motional, which will launch in Santa Monica, California, could provide access to more affordable and convenient restaurant deliveries. 

    By Dec. 16, 2021
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    Courtesy of Serve Robotics

    Serve Robotics closes $13M funding round

    The autonomous delivery robot company's latest investment is backed by Uber, DX Ventures and 7-Eleven's corporate venture arm 7-Ventures LLC. 

    By Dec. 6, 2021
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    Permission granted by Shake Shack

    Shake Shack to open first drive-thru location

    The fast casual chain plans to open 10 drive-thrus in 2022 as part of its shifting development strategy to expand further into suburban markets.

    By Dec. 1, 2021
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    Permission granted by Miso Robotics

    The restaurant robotics invasion is just beginning

    From frying wings to delivering food, robots are being used to shore up labor gaps in the restaurant industry. 

    Nov. 30, 2021
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    Courtesy of Deliverect

    Grubhub teams with Deliverect, integrates delivery orders into POS systems

    More than 12,000 restaurants will be able to receive Grubhub orders through their point-of-sale systems, enabling operators to sync and manage menus directly.

    By Nov. 22, 2021
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    Courtesy of PR Newswire

    62% of consumers want restaurant gift card for holidays, NRA finds

    Of those consumers, most want a gift card to their favorite restaurant but many would like to try a new eatery, a National Restaurant Association survey shows.

    By Nov. 19, 2021
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    Courtesy of Starbucks

    Starbucks, Amazon Go open cashierless store concept in NYC

    The two plan to open additional stores in 2022, as more retailers experiment with grab-and-go technology. 

    By Tatiana Walk-Morris • Nov. 19, 2021
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    Courtesy of PR Newswire

    C3 founder leads $20M funding round to establish robotic kitchen startup

    The investment includes a partnership with C3, which will initially test Nommi's automated cooking system for "Iron Chef" Masaharu Morimoto's Sa'Moto restaurant brand.

    By Nov. 17, 2021
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    Courtesy of Toast

    Toast's new restaurant products suite aims to alleviate labor pressure

    Based on customer feedback, the POS platform developed features that will help operators manage operations and pay, Co-founder and President Aman Narang said.

    By Nov. 16, 2021
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    Permission granted by Presto

    How Presto's public debut could help restaurants improve labor productivity

    Raising millions of dollars in capital will help the restaurant technology company invest in improving its labor saving and guest experience products.

    By Nov. 15, 2021
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    Permission for use provided by Atmosphere TV

    Sponsored by Atmosphere TV

    Make your business an escape from holiday stress with custom entertainment

    As the holiday season ramps up, so do customers' stress levels — here’s how businesses can be more mindful.

    Nov. 15, 2021
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    Permission granted by Yelp

    Yelp personalizes home feed in latest upgrade

    Available in 150 metro areas, the iOS update provides visual content and updates from local restaurants based on factors like proximity and popularity of dishes.

    By Nov. 9, 2021
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    Permission granted by Workday
    Sponsored by Workday

    How P.F. Chang's fuses innovation and business continuity during uncertain times

    P. F. Chang's determined that their financial system was at its end of life and needed to be replaced. What was their solution? 

    Nov. 8, 2021
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    Courtesy of Domino's

    5 ways QSRs are embracing technology

    From drone delivery to artificial intelligence, fast food chains around the country are testing new ways to reach customers and fill the labor gap.

    By Nov. 3, 2021