Technology
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ChowNow, delivery.com partner with Google for online orders
Local restaurants will be able to accept orders via Google's Maps, Assistant and Search, creating a competitive advantage for small delivery providers.
By Lauren Manning • May 24, 2019 -
Ford pilots last-yard delivery robot
This pilot, which is testing the feasibility of removing humans from the last mile, is part of a larger collaboration between the carmaker, Walmart and Postmates to test autonomous food and consumer products delivery.
By Morgan Forde • May 24, 2019 -
Uber Eats reportedly adding monthly subscription
The third-party delivery provider will join DoorDash and Postmates with an option that waives order delivery fees in lieu of a monthly fee, which analysts say will be the future of the segment.
By Julie Littman • May 22, 2019 -
Plant-based meat sizzles at NRA Show as brands eye retail
As Impossible Foods and Before the Butcher gear up for their grocery debuts and develop new products, such as Impossible Sausage for Little Caesar's, Beyond Meat's first-mover advantage in supermarkets may be threatened.
By Emma Liem • May 21, 2019 -
Wendy's teams with GasBuddy to reach Memorial Day road-trippers
A new Badges feature on the app lets advertisers reach drivers based on their location.
By Robert Williams • May 20, 2019 -
Amazon-led funding raises $575M for Deliveroo
The latest investment will strengthen Deliveroo's position as the top delivery provider in the U.K., putting additional pressure on Uber Eats and Just Eat.
By Julie Littman • May 17, 2019 -
Sonic plans to test AI-powered menu
The restaurant will pilot technology from Mastercard and kiosk vendor ZIVELO that features a voice assistant and personalized menu, following McDonald's in a push for smart menus.
By Alicia Kelso • May 17, 2019 -
Resy acquired by American Express
The credit card company's acquisition is part of an ongoing strategy to expand its digital-first benefits and services to its more than 100 million card members, and could help Resy better compete with OpenTable.
By Julie Littman • May 15, 2019 -
Uber, Nuro reportedly in discussions for driverless food delivery
A partnership could help decrease driver costs and improve efficiencies by allowing couriers to pickup multiple food orders from a central hub.
By Alicia Kelso • May 13, 2019 -
Burger King looks to bring roadside delivery stateside
After seeing a 63% jump in daily sales during a Mexico City pilot, the burger chain wants to try its Traffic Jam Whopper service in congested cities like Los Angeles.
By Thai Phi Le , Lauren Manning • May 10, 2019 -
OpinionWhy restaurants need big data to succeed
As consumer restaurant spending grows, operators should build loyalty by leveraging key information about diner behavior, location and order preferences, says IgnitionOne COO Christopher Hansen.
By Chris Hansen • May 08, 2019 -
Google Lens can tell diners what to order at restaurants
Consumers can point their phone camera at a menu and the mobile feature will highlight popular meals with ratings and reviews from online platforms, a development that could reduce restaurants' control of their messaging.
By Alicia Kelso • May 08, 2019 -
Google Maps trials crowdsourced images of restaurant dishes
The new app feature appears to aggregate photos of meals from submissions and reviews to match an image to a menu offering.
By Lauren Manning • May 07, 2019 -
Starbucks taps Microsoft ML for weather, inventory-based order suggestions
The developments with Microsoft are part of a five-year strategy, which includes investigating disruptive technology and creating proprietary solutions.
By Samantha Ann Schwartz • May 07, 2019 -
Domino's turns to blockchain-based AI solution to scale operations
The chain's Malaysia and Singapore division has partnered with SingularityNET to deploy artificial intelligence services across its network as it looks to beef up its business in the region.
By Alicia Kelso • May 06, 2019 -
Booking Holdings acquires guest management platform Venga
The move lets OpenTable's restaurant clients create comprehensive diner profiles that include eating preferences and spend and order history.
By Emma Liem • May 06, 2019 -
Why more chains are turning to virtual kitchens
Restaurants like Dog Haus and Chick-fil-A are launching units minus dining areas to grow off-premise sales without overburdening in-store operations.
By Julie Littman • May 03, 2019 -
Uber Eats, Deliveroo look to diversify with click-and-collect
Uber Eats launched an in-app option called Pick-Up in select U.S. cities earlier this year, while Deliveroo announced in February it will deploy its own version.
By Alicia Kelso • April 30, 2019 -
Sirved launches visual menu database app
The app makes photos one of its main search features for over 400,000 restaurants and aggregates reviews from multiple sources, including Yelp, Google and Facebook.
By Lauren Manning • April 30, 2019 -
Drone delivery may be on the cusp of a breakthrough
The NPD Group predicts many restaurants in Great Britain will use drone delivery by 2024, while Google's drone operator just received approval from the FAA in the U.S.
By Alicia Kelso • April 29, 2019 -
Domino's tests GPS delivery tracking in Phoenix
The technology lets customers follow drivers on a map via app or online and receive real-time mobile notifications, and helps managers increase store operation efficiencies.
By Emma Liem • April 29, 2019 -
59% of restaurant operators fear disruption by mobile-savvy rivals
An Oracle study found a vast majority of operators believe that guest-facing mobile apps can reduce labor costs and improve speed of service.
By Alicia Kelso • April 23, 2019 -
How McDonald's super sizes its data for an optimized supply chain
The restaurant giant will use artificial intelligence to change its drive-thru menus, enabling new capabilities behind the scenes in demand planning.
By Craig Guillot • April 23, 2019 -
OpinionMcDonald's bets personalization will keep diners lovin' it
The fast food giant's $300 million acquisition of Dynamic Yield reflects growing diner demand for engaging, digitally tailored brand interactions, says Wi5 CEO Prask Sutton.
By Prask Sutton • April 16, 2019 -
Panera's new tech could make breakfast rise and shine
Breakfast delivery has grown 250% at the chain, which is launching an Amazon Go-like tap and pay system, new portable morning foods and a revamped coffee program to better target diners on the go.
By Julie Littman • April 15, 2019
