Panera’s latest innovation uses Alexa ordering capabilities

MyPanera rewards members can order pickup or delivery with voice or touch on Echo Show devices.

By Julie Littman • March 29, 2023

QSRs expect 51% of tasks will be automated by 2025

Operators said they will invest more in technology to support digital order fulfillment, operational efficiency in the kitchen and faster checkout times, per an Incisiv report. 

By Julie Littman • March 29, 2023

Explore the Trendline➔

Restaurant Dive Outlook for 2023

Restaurants across categories are hungry for growth this year, with many embracing franchising. However, confidence in the ghost kitchen model is waning.

By Restaurant Dive staff

McDonald’s is the latest QSR to embrace geofencing

The feature is designed to improve speed of service for mobile orders and streamline the order preparation process for McDonald’s workers. 

By Emma Liem Beckett • March 28, 2023

Uber Eats will deliver concessions to seats at Yankee Stadium

Orders will be prepared and delivered by in-venue concessionaires and stadium staff, a change from Uber Eats’ mobile pickup offering at half a dozen sports and entertainment venues. 

By Julie Littman • March 27, 2023

Grubhub, Transact Campus beef up student ordering options

Students can use their campus ID cards to order from Grubhub’s on-campus and off-campus restaurant partners on the Transact Mobile Ordering app. 

By Aneurin Canham-Clyne • March 27, 2023

OpenTable partners with ChatGPT

ChatGPT will provide restaurant recommendations as part of an OpenTable plugin, which will initially be available to select ChatGPT Plus subscribers.

By Julie Littman • March 27, 2023

Breakfast eateries embrace delivery, technology

Chains have adapted front- and back-of-house operations to accommodate more off-premise sales and technology to improve the dine-in experience.

By Julie Littman • March 22, 2023

Panera tests Amazon One palm scanners at 2 cafes

Panera will expand the tech to between 10 and 20 cafes depending on the reception of the initial test, which links Amazon’s palm scanning technology to its loyalty program.

By Aneurin Canham-Clyne • March 22, 2023

DoorDash adds cash payment option to Drive product

The company’s white label fulfillment platform can now accept cash payments, which drivers would collect as part of their pay.

By Julie Littman • March 21, 2023

The Future of Restaurants report: Square’s 2023 edition

The Square Future of Restaurants report will help you understand the top trends, the changing landscape and expectations, and the tools and strategies that define the next era of the restaurant industry.

March 20, 2023

Sweetgreen teams with Zipline for drone delivery

Zipline’s new home delivery platform would use 97% less energy than deliveries fulfilled by car, the company claims. 

By Aneurin Canham-Clyne • March 16, 2023

Sweetfin, Stellar Pizza detail cost-saving robotics strategies

Sweetfin uses Coco Delivery bots to deliver food within two miles in 15 minutes, while Stellar Pizza’s robotic truck can bake pizzas with just one human employee.

By Emma Liem Beckett • March 13, 2023

The Future of Restaurants report: Square’s 2023 edition

The Square Future of Restaurants report will help you understand the top trends, the changing landscape and expectations, and the tools and strategies that define the next era of the restaurant industry.

March 13, 2023

Gopuff makes third round of layoffs since last spring

Latest staff cuts include about 2% of the company’s global workforce, according to a company spokesperson.

By Brett Dworski • March 10, 2023

Shift4 needles rival Toast

Toast and Shift4 are battling to win larger customers in the intensely competitive restaurant payments arena. 

By Caitlin Mullen • March 10, 2023

Why Kitchen United is pumping the brakes on mall strategy

Grocery outposts through its Kroger partnership give Kitchen United better access to customers and deeper relationships with partner restaurants, executives said during a Curbivore conference.

By Emma Liem Beckett • March 9, 2023

Uber Eats officially partners with first US airport

Following tests at John Glenn International Airport and Charlotte Douglas International Airport, Uber Eats has launched mobile ordering and pickup at Tampa International Airport.

By Julie Littman • March 7, 2023

New York AG proposes rule limiting dynamic pricing

Price increases above 10% that aren’t being used to preserve margins would be considered excessive during states of emergency under the proposal.

By Aneurin Canham-Clyne • March 6, 2023

4 areas of your restaurant you can improve with data

Looking to increase efficiency? It starts with understanding the numbers behind your business.

March 6, 2023

NRA: One-third of operators predict ghost kitchens will decline

Consumers prefer to order from brick-and-mortar establishments, according to the National Restaurant Association’s State of the Industry Report.

By Aneurin Canham-Clyne • March 1, 2023

Robots in restaurants? What restaurateurs need to know about this growing trend

What will it look like for restaurant owners to collaborate with robots?

By Samantha Stone • Feb. 27, 2023

Kiwibot secures $10M in financing to support growth

Through a partnership with Kineo, the delivery robotics company will use the alternative financing to support manufacturing and scale of its robotics fleet. 

By Julie Littman • Feb. 22, 2023

DoorDash’s latest tool allows merchants to download sales data

The Reporting API joins the platform’s suite of offerings, including its Business Manager App, Report Builder and Portal Dashboards, that allow operators to review business performance data.

By Julie Littman • Feb. 22, 2023

Subway to install EV charging stations at select stores

The chain will also work with GenZ EV Solutions to create Subway Oasis charging parks with picnic tables, restrooms, green space and playgrounds. 

By Julie Littman • Updated Feb. 21, 2023

Robots in restaurants? What restaurateurs need to know about this growing trend

What will it look like for restaurant owners to collaborate with robots?

By Samantha Stone • Feb. 21, 2023