Technology
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Permission granted by Waitr
Waitr adds chief technology officer as it expands into new verticals
Timothy Newton previously worked as vice president of global technology operations at Papa John's, and appears to be Waitr's first CTO.
By Alicia Kelso • Jan. 19, 2022 -
Courtesy of DoorDash
Deep DiveCan restaurant marketers get digital right while facing panoply of pressures?
Amid labor, supply chain and inflationary issues, 2022 will be a year of increased pressure to deliver on fronts that span media, ordering and loyalty.
By Chris Kelly • Jan. 18, 2022 -
Trendline
Off-premise initiatives
The pandemic has proven that off-premise operations, from takeout to drive-thru, is a vital part of the restaurant industry to keep revenue up and consumers returning.
By Restaurant Dive staff -
Permission granted by 7shifts
Sponsored by 7shiftsThe manager red book alternative that restaurants love
Running a successful restaurant operation—from 1 to 100 locations—requires rock-solid communication.
Jan. 18, 2022 -
Courtesy of Checkers & Rally's
Checkers & Rally's to deploy AI tech at corporate-owned drive-thrus
The chain's rollout of Presto's artificial intelligence-based voice assistant will mark one of the widest deployments of such a solution by a QSR.
By Alicia Kelso • Jan. 10, 2022 -
Courtesy of Kroger
Kroger takes the next step in testing ghost kitchens
The Kitchen United Mix location at a Ralphs in Los Angeles offers pickup and delivery orders from 10 different restaurants.
By Jeff Wells • Jan. 10, 2022 -
istockphoto.com/stockstudioX
Sponsored by BentoBox4 ways to maximize restaurant staff with limited resources
Tips and best practices for hiring new employees to cross-training and retaining valuable staff.
Jan. 10, 2022 -
Jeff Wells/Restaurant Dive
OpinionWhy convenience retailers are gearing up to win in foodservice
As vehicles go electric, stores will increasingly turn away from fuel pumps and toward innovative meals and snacks, writes retail analyst Frank Beard.
By Frank Beard • Jan. 7, 2022 -
Deep Dive7 restaurant trends that will define 2022
Restaurants will trim their menus, phase out cumbersome curbside pickup channels and invest in automation as operators balance labor pressure with off-premise demand, analysts say.
By Emma Liem Beckett , Julie Littman , Aneurin Canham-Clyne • Jan. 4, 2022 -
Courtesy of ChowNow, photographer Jake Stangel
Sponsored by ChowNowThe future of third-party fees is shifting: 3 ways restaurants can benefit now
New consumer trends are bringing the sustainability of third-party apps into focus, since many of them traditionally charge restaurants a commission of 30% or more to tap into their services–while charging diners high fees as well.
Jan. 1, 2022 -
McDonald's sells AI tech firm Dynamic Yield to Mastercard
Franchisees complained Dynamic Yield hadn't delivered the sales boosts they expected at the drive-thru. The deal reflects McDonald's pivot toward outsourcing its technology.
By Emma Liem Beckett • Dec. 21, 2021 -
Rachel Murray via Getty Images
Reef Technology's expansionReef loses David Chang's Fuku to Kitchen United as reports of food safety issues grow
The pivot may give Fuku more quality control, as Kitchen United makes restaurants responsible for preparing their food at rented kitchens. Reef, by contrast, handles the kitchen operations for its licensed brands.
By Aneurin Canham-Clyne • Dec. 17, 2021 -
Courtesy of Uber/Motional
Uber Eats to offer autonomous food delivery in 2022
Uber's partnership with Motional, which will launch in Santa Monica, California, could provide access to more affordable and convenient restaurant deliveries.
By Julie Littman • Dec. 16, 2021 -
Courtesy of Serve Robotics
Serve Robotics closes $13M funding round
The autonomous delivery robot company's latest investment is backed by Uber, DX Ventures and 7-Eleven's corporate venture arm 7-Ventures LLC.
By Alicia Kelso • Dec. 6, 2021 -
Permission granted by Shake Shack
Shake Shack to open first drive-thru location
The fast casual chain plans to open 10 drive-thrus in 2022 as part of its shifting development strategy to expand further into suburban markets.
By Alicia Kelso • Dec. 1, 2021 -
Permission granted by Miso Robotics
The restaurant robotics invasion is just beginning
From frying wings to delivering food, robots are being used to shore up labor gaps in the restaurant industry.
Nov. 30, 2021 -
Courtesy of Deliverect
Grubhub teams with Deliverect, integrates delivery orders into POS systems
More than 12,000 restaurants will be able to receive Grubhub orders through their point-of-sale systems, enabling operators to sync and manage menus directly.
By Alicia Kelso • Nov. 22, 2021 -
Courtesy of PR Newswire
62% of consumers want restaurant gift card for holidays, NRA finds
Of those consumers, most want a gift card to their favorite restaurant but many would like to try a new eatery, a National Restaurant Association survey shows.
By Alicia Kelso • Nov. 19, 2021 -
Courtesy of Starbucks
Starbucks, Amazon Go open cashierless store concept in NYC
The two plan to open additional stores in 2022, as more retailers experiment with grab-and-go technology.
By Tatiana Walk-Morris • Nov. 19, 2021 -
Courtesy of PR Newswire
C3 founder leads $20M funding round to establish robotic kitchen startup
The investment includes a partnership with C3, which will initially test Nommi's automated cooking system for "Iron Chef" Masaharu Morimoto's Sa'Moto restaurant brand.
By Alicia Kelso • Nov. 17, 2021 -
Courtesy of Toast
Toast's new restaurant products suite aims to alleviate labor pressure
Based on customer feedback, the POS platform developed features that will help operators manage operations and pay, Co-founder and President Aman Narang said.
By Emma Liem Beckett • Nov. 16, 2021 -
Permission granted by Presto
How Presto's public debut could help restaurants improve labor productivity
Raising millions of dollars in capital will help the restaurant technology company invest in improving its labor saving and guest experience products.
By Julie Littman • Nov. 15, 2021 -
Permission for use provided by Atmosphere TV
Sponsored by Atmosphere TVMake your business an escape from holiday stress with custom entertainment
As the holiday season ramps up, so do customers' stress levels — here’s how businesses can be more mindful.
Nov. 15, 2021 -
Permission granted by Yelp
Yelp personalizes home feed in latest upgrade
Available in 150 metro areas, the iOS update provides visual content and updates from local restaurants based on factors like proximity and popularity of dishes.
By Julie Littman • Nov. 9, 2021 -
Permission granted by Workday
Sponsored by WorkdayHow P.F. Chang's fuses innovation and business continuity during uncertain times
P. F. Chang's determined that their financial system was at its end of life and needed to be replaced. What was their solution?
Nov. 8, 2021 -
Courtesy of Domino's
5 ways QSRs are embracing technology
From drone delivery to artificial intelligence, fast food chains around the country are testing new ways to reach customers and fill the labor gap.
By Julie Littman • Nov. 3, 2021
