Technology
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Checkmate's delivery-POS integration software scores $3M in funding
The innovator's technology funnels orders from third-party delivery platforms directly to restaurant ordering systems, eliminating the need for multiple tablets to stay on top of digital orders.
By Kristine Sherred • Nov. 13, 2018
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PourMyBeer teams with Untappd as PYOB competition grows
The self-serve beer platform's integration with the social drinking app will give patrons access to information about each beer's ABV, taste and more on the system's digital signage.
By Kristine Sherred • Nov. 08, 2018
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Will Slice's deal with TripAdvisor even the playing field for independent pizzerias?
Customers can now order from the nearly 11,000 regional pizza shops in the online ordering app's network directly from TripAdvisor’s website.
By Alicia Kelso • Nov. 08, 2018
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Google, Harvard use AI to pinpoint foodborne illness sources in real time
The two teamed up with health departments in Chicago and Las Vegas to cull search data for hints of potential food safety breaches, which could alter inspector visits.
By Kristine Sherred • Nov. 07, 2018
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Could Resy's acquisition of Reserve threaten OpenTable's reign?
The deal brings Resy's footprint to about 4,000 restaurants in the U.S., including outside of its core markets.
By Alicia Kelso • Nov. 06, 2018
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Deep DiveWhat's the secret sauce behind Mariano's store experience?
The Chicagoland chain, along with Eataly, Lowe's Foods and China's Hema market, offered tips on how to turn locations into destinations.
By Jeff Wells • Nov. 06, 2018
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SoftBank bets big on Zume's 'baking on the way' technology
The robotic pizza preparation startup has secured $375 million in funding from the bank, which is expected to bring its valuation to about $2.25 billion.
By Alicia Kelso • Nov. 05, 2018
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Upstart SeatNinja raises capital to compete with fellow disruptors
The company, which counts Buffalo Wild Wings and Outback Steakhouse as clients, hopes $600,000 will help it take a slice of the growing reservation marketplace.
By Kristine Sherred • Nov. 05, 2018
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Yelp launches Nowait kiosks to trim restaurant wait times
The kiosks allow diners to add themselves to a restaurant’s queue on arrival and receive status updates through their phones.
By Alicia Kelso • Nov. 02, 2018
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Uber Eats' new platform frees work lunches from expense reports
With Eats for Business, employees can pay for delivery on company credit cards and employers can control when and where workers can order food.
By Kristine Sherred • Nov. 02, 2018
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Panera to reach $2B in digital sales by end of year
In 2012, Panera founder and then-CEO Ron Shaich hatched a plan to transform his humble sandwich chain for the future, and it's paying off two years ahead of schedule.
By Kristine Sherred • Nov. 01, 2018
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Pizza Hut unveils robotic delivery truck that bakes pizzas en route
The chain partnered with Toyota to create the PIE Pro prototype, which cooks pies in seven minutes and could help trim delivery times and broaden its footprint in the competitive space.
By Kristine Sherred • Oct. 31, 2018
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Sweetgreen raises $200M, joins the unicorn club
Fidelity Investments led the funding round in the Los Angeles-based salad concept, which is now valued at $1 billion and plans to use the cash to improve its delivery and supply chain.
By Alicia Kelso • UPDATED: Nov. 13, 2018 at 4:24 p.m.
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Shake Shack pilots online ordering at 10 locations
While chains like Wendy's and McDonald's unveil third-party delivery partnerships, the burger joint seems to be staking its digital sales goals on perfecting the system before expanding.
By Kristine Sherred • Oct. 30, 2018
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More than 80% of diners choose restaurants that respond to online reviews
Three out of four consumers believe those responses should be personalized, pressuring businesses to hone their brand voice and be vigilant about managing internet reputations.
By Kristine Sherred • Oct. 29, 2018
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McDonald's mobile app download rate doubled in Q3
The chain's app has been downloaded 60 million times while Burger King's recently launched app saw 2 million in its first few weeks.
By Robert Williams • Oct. 25, 2018
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How Chick-fil-A is perfecting its recipe for service and support
Technology is as crucial as those two pickles on every chicken sandwich.
By Samantha Ann Schwartz • Oct. 23, 2018
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Amazon teams with SevenRooms to build restaurant-specific Alexa skills
The seating and guest management upstart hopes to use the voice-powered technology to streamline operations and gather diner data to help personalize experiences.
By Kristine Sherred • Oct. 22, 2018
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Is Uber planning drone delivery by 2021?
The tech startup aims to deliver food by drone sooner than many stakeholders expect will be possible.
By Emma Cosgrove • Oct. 22, 2018
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Wegmans tests a prepared foods ordering app
The grocer’s Pittsford, New York, flagship store is offering pizza, subs, sushi and more for pickup or delivery through its new 2GO service.
By Jeff Wells • Oct. 22, 2018
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OpenTable's CEO departs as Kayak chief assumes lead
The executive shakeup comes as competition in restaurant reservations heats up, and could signal a global push to connect travelers with lodging, transportation and dining all in one place.
By Kristine Sherred • Oct. 19, 2018
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Jimmy John's to test mobile, tap-and-go payments
The sandwich chain is piloting the technology in Champaign, Illinois, which will integrate its POS system with online transactions to offer quick in-store service and delivery.
By Kristine Sherred • Oct. 18, 2018
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Denny's taps CRM platform Punchh to boost customer engagement
The cloud-based marketing solution will allow the restaurant to collect behavioral analytics to develop personalized relationships with its diners.
By Alicia Kelso • Oct. 18, 2018
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Robot restaurants are happening, but is it a gimmick?
Fast casual of the future won't eliminate the assembly line entirely: it might just be run by robots.
By Kristine Sherred
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Domino's US same-store sales slip, but earnings top expectations
The chain continues to look abroad for growth, announcing international same-store sales gains of 3.3% and opening 173 new restaurants during the period.
By Emma Liem • Oct. 16, 2018