Technology


  • An image of an experimental McDonald's unit near Forth Worth, Texas
    Image attribution tooltip
    Courtesy of McDonald's

    McDonald’s opens off-premise test unit in Texas

    The restaurant, located near Fort Worth, Texas, features both a mobile order and traditional drive-thru lane, as well as a food and beverage conveyor belt. 

    By Dec. 2, 2022
  • Graphic image of drive-thru system
    Image attribution tooltip
    Permission granted by Presto Automation Inc.
    Sponsored by Presto

    Computer vision: An essential extension to drive-thru voice automation

    The future of the drive-thru is now. Here are four capabilities your drive-thru computer vision technology should have.

    Nov. 28, 2022
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, are a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
  • An image of a Domino's branded Chevy Bolt
    Image attribution tooltip
    Permission granted by Domino's

    Domino’s will deploy over 800 electric vehicles to enhance delivery fleet

    The chain, which has been working to bolster its delivery workforce, said these vehicles could attract drivers who don’t have their own cars. 

    By Nov. 21, 2022
  • An image showing various food items and brand packaging from LankyBox Kitchen.
    Image attribution tooltip
    Courtesy of Virtual Dining Concepts

    Chuck E. Cheese parent creates YouTube-inspired virtual brand

    LankyBox Kitchen, a collaboration between Virtual Dining Concepts and CEC Entertainment, expands Chuck E. Cheese’s virtual brand offerings, which include Pasqually’s Pizza & Wings. 

    By Nov. 18, 2022
  • An image of a Subway sandwich in a plastic package.
    Image attribution tooltip
    Courtesy of Subway

    Subway plots growth through automated vending fridges

    The smart fridges, which debuted at the University of California, San Diego in September, are seeing interest from franchisees. 

    By Nov. 14, 2022
  • Image of customer choosing food items
    Image attribution tooltip

    Shutterstock.com/MOLPIX

    Sponsored by Esper

    Why restaurants need to start thinking like tech companies

    Rapid testing. Agile processes. Today’s leading restaurants look a lot like tech companies.

    Nov. 14, 2022
  • tim Hortons drive thru only
    Image attribution tooltip
    Courtesy of Tim Hortons

    Tim Hortons offers Scan & Pay option for loyalty app

    Rewards members can pay for orders and earn or redeem rewards with a single scan if they link a credit card or Tim Card to the restaurant’s mobile app. 

    By Nov. 11, 2022
  • RBI's Kylo digital food hall
    Image attribution tooltip
    Permission granted by Restaurant Brands International

    RBI opens first virtual food hall in Miami, with plans for a second

    The concept, called Kylo, offers menus from Burger King, Popeyes and Firehouse Subs alongside local restaurant fare.

    By Nov. 10, 2022
  • A promotional image for Taco Bell's in-app delivery service.
    Image attribution tooltip
    Courtesy of Taco Bell

    Taco Bell adds in-app delivery with DoorDash

    The Mexican chain’s Fire Tier rewards members will first get access to the channel, which leverages the delivery giant’s driver fleet.

    By Nov. 4, 2022
  • Car at restaurant drive-thru
    Image attribution tooltip
    Permission granted by Chris Cast, Presto
    Sponsored by Presto

    6 questions to evaluate drive-thru voice automation technologies

    The creative use of enterprise-grade automation and optimization solutions can help restaurants meet macroeconomic challenges head-on.

    Oct. 31, 2022
  • A promotional image of one of Starbucks' AmazonGo Locations
    Image attribution tooltip
    Courtesy of Starbucks
    Starbucks unionization efforts

    Starbucks inside NYC Amazon Go files for union election

    Recent election filings indicate the campaign is regaining organizing momentum, which slowed this summer, union sources told Restaurant Dive.

    By Oct. 28, 2022
  • A McDonald's store is shown in Houston, Texas.
    Image attribution tooltip
    Brandon Bell via Getty Images

    McDonald’s CEO says affordable digital channels will help chain face recession

    Value offerings, especially via online and delivery channels, helped diners tolerate Q3 price hikes of 10% year-over-year, Chris Kempczinski told investors.

    By Oct. 27, 2022
  • DoorDash in-app reservation Los Angeles screenshot
    Image attribution tooltip
    Permission granted by Emma Beckett

    DoorDash is testing in-app reservations

    Expedite found New York-area diners can book restaurant reservations in DoorDash’s app. Restaurant Dive found the feature is also live in Chicago, and booked a table in Los Angeles.

    By , Oct. 25, 2022
  • The TikTok logo on a phone.
    Image attribution tooltip
    Drew Angerer/Getty Images via Getty Images

    Study: 53% of millennial TikTok users visited a restaurant after seeing it on the app

    MGH Restaurants called the app “a restaurant marketer’s dream,” as visually appealing foods drive visits and induce customers to travel farther than normal.

    By Oct. 25, 2022
  • An image of a smartphone highlighting Yelp's veteran-owned business attribute
    Image attribution tooltip
    Permission granted by Yelp

    Yelp adds searchable ‘veteran-owned’ tag for businesses

    The feature’s launch follows a 101% spike in search rates for veteran-owned concepts year over year in Q3.

    By Oct. 25, 2022
  • Woman infront of kiosk.
    Image attribution tooltip

    Shutterstock.com/frantic00

    Sponsored by Esper

    How to avoid 5 self-ordering kiosk mistakes

    Be sure to avoid these critical innovation bottlenecks on your self-ordering kiosk journey.

    Oct. 24, 2022
  • Two people are seated at a bar. A bartender uses a mobile device to scan a one of the customer's credit card while smiling.
    Image attribution tooltip
    Permission granted by Square
    Sponsored by Square

    Increase F&B sales with tableside ordering

    How one restaurant added tableside ordering and increased alcohol sales by 22%.

    Oct. 24, 2022
  • Gopuff
    Image attribution tooltip
    Courtesy of Gopuff

    Job cuts continue as Gopuff restructures

    The recent layoffs, which hit the customer service team, follow a string of layoffs by restaurant and food delivery tech companies.

    By Catherine Douglas Moran • Oct. 21, 2022
  • An image of a red vending machine that serves burgers.
    Image attribution tooltip
    Courtesy of RoboBurger

    RoboBurger secures $10M investment to support growth

    The funds from Promethean Investments will help RoboBurger, which opened a pop-up in March, scale production of its second-generation cooking robot.

    By Oct. 20, 2022
  • How chicken chain Raising Cane’s scaled and modernized

    The leadership at Raising Cane’s knew that in order to keep growing successfully, they would need to ditch paper processes and legacy systems.

    By Lindsey Wilkinson • Oct. 20, 2022
  • An image of a Taco Bell sign that says "grab a chalupa and a charge."
    Image attribution tooltip
    Permission granted by ChargeNet Stations

    Taco Bell franchisee adding EV charging stations to 120 units

    Diversified Restaurant Group, through a partnership with ChargeNet Stations, has installed an electric vehicle charging station at a Bay Area Taco Bell. 

    By Oct. 19, 2022
  • Two characters from Stranger Things as part of a Domino's partnership
    Image attribution tooltip
    Courtesy of Domino's

    Inside Domino’s recipe for success with ‘Stranger Things’ fanatics

    At Advertising Week, executives laid out how a campaign centered on a “mind ordering” app paid off despite an average response from a general audience.

    By Peter Adams • Oct. 18, 2022
  • Female scanning boxes
    Image attribution tooltip
    Permission granted by Zebra Media Library
    Sponsored by Avery Dennison

    5 ways QSRs can use RFID solutions to meet today’s challenges

     Improve ingredient tracing with RFID. Learn how QSRs are using RFID technology to improve food safety.

    Oct. 17, 2022
  • A group of people are enjoying their meal at around a table in a restaurant while one holds a smartphone to a QR tablet in the middle of the table.
    Image attribution tooltip
    Permission granted by Square
    Sponsored by Square

    How QR code ordering is improving guest experience and your bottom line

    Overall, restaurants have seen overwhelmingly positive results by providing more ordering channels like QR codes, and their customers are happy with the technology, too.  

    Oct. 17, 2022
  • Toast Inc. point of sale device
    Image attribution tooltip
    Courtesy of Toast Inc.

    Will Toast achieve profits next year?

    Restaurant payments company Toast may be on a path to profitability by the third quarter of next year, Mizuho Americas analysts predicted this week.

    By Caitlin Mullen • Oct. 12, 2022