Technology

McDonald’s opens off-premise test unit in Texas

The restaurant, located near Fort Worth, Texas, features both a mobile order and traditional drive-thru lane, as well as a food and beverage conveyor belt. 

By Aneurin Canham-Clyne • Dec. 2, 2022

Computer vision: An essential extension to drive-thru voice automation

The future of the drive-thru is now. Here are four capabilities your drive-thru computer vision technology should have.

Nov. 28, 2022

Explore the Trendline➔

Off-premise initiatives

The pandemic has proven that off-premise operations, from takeout to drive-thru, are a vital part of the restaurant industry to keep revenue up and consumers returning.

By Restaurant Dive staff

Domino’s will deploy over 800 electric vehicles to enhance delivery fleet

The chain, which has been working to bolster its delivery workforce, said these vehicles could attract drivers who don’t have their own cars. 

By Julie Littman • Nov. 21, 2022

Chuck E. Cheese parent creates YouTube-inspired virtual brand

LankyBox Kitchen, a collaboration between Virtual Dining Concepts and CEC Entertainment, expands Chuck E. Cheese’s virtual brand offerings, which include Pasqually’s Pizza & Wings. 

By Aneurin Canham-Clyne • Nov. 18, 2022

Subway plots growth through automated vending fridges

The smart fridges, which debuted at the University of California, San Diego in September, are seeing interest from franchisees. 

By Julie Littman • Nov. 14, 2022

Why restaurants need to start thinking like tech companies

Rapid testing. Agile processes. Today’s leading restaurants look a lot like tech companies.

Nov. 14, 2022

Tim Hortons offers Scan & Pay option for loyalty app

Rewards members can pay for orders and earn or redeem rewards with a single scan if they link a credit card or Tim Card to the restaurant’s mobile app. 

By Emma Liem Beckett • Nov. 11, 2022

RBI opens first virtual food hall in Miami, with plans for a second

The concept, called Kylo, offers menus from Burger King, Popeyes and Firehouse Subs alongside local restaurant fare.

By Emma Liem Beckett • Nov. 10, 2022

Taco Bell adds in-app delivery with DoorDash

The Mexican chain’s Fire Tier rewards members will first get access to the channel, which leverages the delivery giant’s driver fleet.

By Aneurin Canham-Clyne • Nov. 4, 2022

6 questions to evaluate drive-thru voice automation technologies

The creative use of enterprise-grade automation and optimization solutions can help restaurants meet macroeconomic challenges head-on.

Oct. 31, 2022

Starbucks inside NYC Amazon Go files for union election

Recent election filings indicate the campaign is regaining organizing momentum, which slowed this summer, union sources told Restaurant Dive.

By Aneurin Canham-Clyne • Oct. 28, 2022

McDonald’s CEO says affordable digital channels will help chain face recession

Value offerings, especially via online and delivery channels, helped diners tolerate Q3 price hikes of 10% year-over-year, Chris Kempczinski told investors.

By Emma Liem Beckett • Oct. 27, 2022

DoorDash is testing in-app reservations

Expedite found New York-area diners can book restaurant reservations in DoorDash’s app. Restaurant Dive found the feature is also live in Chicago, and booked a table in Los Angeles.

By Aneurin Canham-Clyne , Emma Liem Beckett • Oct. 25, 2022

Study: 53% of millennial TikTok users visited a restaurant after seeing it on the app

MGH Restaurants called the app “a restaurant marketer’s dream,” as visually appealing foods drive visits and induce customers to travel farther than normal.

By Aneurin Canham-Clyne • Oct. 25, 2022

Yelp adds searchable ‘veteran-owned’ tag for businesses

The feature’s launch follows a 101% spike in search rates for veteran-owned concepts year over year in Q3.

By Julie Littman • Oct. 25, 2022

How to avoid 5 self-ordering kiosk mistakes

Be sure to avoid these critical innovation bottlenecks on your self-ordering kiosk journey.

Oct. 24, 2022

Increase F&B sales with tableside ordering

How one restaurant added tableside ordering and increased alcohol sales by 22%.

Oct. 24, 2022

Job cuts continue as Gopuff restructures

The recent layoffs, which hit the customer service team, follow a string of layoffs by restaurant and food delivery tech companies.

By Catherine Douglas Moran • Oct. 21, 2022

RoboBurger secures $10M investment to support growth

The funds from Promethean Investments will help RoboBurger, which opened a pop-up in March, scale production of its second-generation cooking robot.

By Julie Littman • Oct. 20, 2022

How chicken chain Raising Cane’s scaled and modernized

The leadership at Raising Cane’s knew that in order to keep growing successfully, they would need to ditch paper processes and legacy systems.

By Lindsey Wilkinson • Oct. 20, 2022

Taco Bell franchisee adding EV charging stations to 120 units

Diversified Restaurant Group, through a partnership with ChargeNet Stations, has installed an electric vehicle charging station at a Bay Area Taco Bell. 

By Julie Littman • Oct. 19, 2022

Inside Domino’s recipe for success with ‘Stranger Things’ fanatics

At Advertising Week, executives laid out how a campaign centered on a “mind ordering” app paid off despite an average response from a general audience.

By Peter Adams • Oct. 18, 2022

5 ways QSRs can use RFID solutions to meet today’s challenges

 Improve ingredient tracing with RFID. Learn how QSRs are using RFID technology to improve food safety.

Oct. 17, 2022

How QR code ordering is improving guest experience and your bottom line

Overall, restaurants have seen overwhelmingly positive results by providing more ordering channels like QR codes, and their customers are happy with the technology, too.  

Oct. 17, 2022

Will Toast achieve profits next year?

Restaurant payments company Toast may be on a path to profitability by the third quarter of next year, Mizuho Americas analysts predicted this week.

By Caitlin Mullen • Oct. 12, 2022