Operations: Page 7

  • Jack in the Box
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    Justin Sullivan via Getty Images
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    Jack in the Box brings back COO position

    Shannon McKinney returns to the chain to oversee operations less than a year after it eliminated the position as part of a corporate restructuring.

    By • June 25, 2025
  • An image of a black wall inside an office with different dates on a timeline highlighting Bojangles history. In front of the wall there are three chairs.
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    Permission granted by Bojangles
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    Bojangles debuts new support center in North Carolina

    The headquarters in Charlotte brings all of its corporate employees under one roof and will include a full-scale test kitchen.

    By • Updated June 25, 2025
  • Homeroom Restaurant in Oakland, California Explore the Trendline➔
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    Permission granted by Homeroom
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    Trendline

    Independent restaurants

    Dining room refreshes, menu innovation and other unique offerings can help independents stand out from competitors, win new customers and keep existing ones coming back. 

    By Restaurant Dive staff
  • An image of three Krispy Kreme doughnuts and six in a box.
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    Permission granted by McDonald's/Krispy Kreme
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    Krispy Kreme, McDonald’s end partnership

    Effective July 2, the two chains will stop selling doughnuts in McDonald’s restaurants, with Krispy Kreme citing profitability issues.

    By • June 24, 2025
  • The ordering counter at Town & Country Market's Field House restaurant in Mill Creek, Washington.
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    Courtesy of Town & Country Markets
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    How one grocer is succeeding with in-store restaurants

    While many retailers have struggled to make money with on-site eateries, Town & Country Market’s integrated approach is lifting sales throughout the store.

    By Jeff Wells • June 24, 2025
  • A man stands at a bar checking out.
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    Getty Images
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    How will hotel F&B fare against tariffs? CEOs weigh in.

    Food and beverage costs are slated to increase as dining and bar patron levels drop, experts, the head of the National Restaurant Association and other experts noted.

    By Jenna Graber • June 23, 2025
  • An image of a black building with a green Quiznos logo on top.
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    Permission granted by Quiznos
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    Q&A

    Why Rego Restaurant’s CEO is bullish on modular construction, franchisee growth

    Neel Patel said Rego’s Qube model significantly cuts the cost of construction for the Quiznos brand and allows for an acceleration of new units.

    By • June 23, 2025
  • A smiling server takes an order from a couple seated at a restaurant table.
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    Smallhands Creative

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    Sponsored by Toast

    Rewriting the playbook: How a new generation of restaurateurs is beating rising costs

    With costs soaring, the old strategies have hit a wall. Hear from restaurateurs rewriting the rules.

    June 23, 2025
  • An image of a person in a blue suit smiling.
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    Courtesy of Darden
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    Olive Garden president to retire, sparking C-suite shuffle

    Dan Kiernan will retire after over 30 years at Darden, including seven as Olive Garden president. John Wilkerson, current Cheddar’s Scratch Kitchen president, will step into the role.

    By • Updated June 21, 2025
  • A picture of an Olive Garden restaurant.
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    Courtesy of Olive Garden
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    How Olive Garden’s delivery channel is impacting sales growth

    Analyst BTIG expects delivery could add hundreds of millions of dollars to the chain’s sales, with every $100 million resulting in a 2% same-store sales impact.

    By • June 20, 2025
  • A night image of a sign that says Bahama Breeze
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    The image by Krista is licensed under CC BY 2.0
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    Darden considering sale of Bahama Breeze

    CEO Rick Cardenas said the chain, which closed 15 units in May, doesn’t fit within its current portfolio.

    By • June 20, 2025
  • A photograph of a red and yellow sign with a giant yellow "M" above a red box that says "McDonald's Billions Served."
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    Mario Tama via Getty Images
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    McDonald’s appoints US CIO

    Valerie Ashbaugh is set to switch positions with long-time tech chief Whitney McGinnis, who will now be senior vice president, commercial products and platforms.

    By • June 18, 2025
  • A grab-and-go section in a store.
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    Sam Silverstein/Restaurant Dive
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    Walmart is leveling up in foodservice. How can grocers compete?

    As the retailer adds hot bars, grab-and-go items and in-store QSRs, supermarkets can tap their workers and deep knowledge of their customer base as valuable differentiators, sources said.

    By Catherine Douglas Moran • June 18, 2025
  • An image of a breakfast sandwich, coffee and hashbrowns on a table
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    Permission granted by Portillo's
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    Portillo’s expands breakfast test

    The chain, which began testing the morning daypart in April, added five more restaurants and a new menu item to the Chicagoland pilot.

    By • June 17, 2025
  • An aerial image of a brown building with a red and yellow logo that says "Golden Corral Favorites."
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    Permission granted by Golden Corral
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    Why Golden Corral rebranded its fast casual concept

    Homeward Kitchen required too many resources to raise brand awareness, so the chain reopened it using the Golden Corral logo.

    By • June 16, 2025
  • Header Image
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    Permission granted by Stable Kernel
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    Sponsored by Stable Kernel

    The hidden costs of ‘set and forget’ tech, and how modern architectures save you millions

    Discover how data integration, AI and microservices unlock cost savings and infinite scale versus legacy monoliths.

    By Jay Gyuricza, VP of Customer Experience & Business Development, Stable Kernel • June 16, 2025
  • An evening shot of a building with white and red coloring and signage that says "Portillo's."
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    Courtesy of Portillo's
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    Portillo’s appoints Gene Lee to board

    The fast casual chain made the former Darden CEO a director as part of its agreement with Engaged Capital.

    By • June 16, 2025
  • Guests play arcade games at Dave & Buster's.
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    Mark Davis via Getty Images
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    Dave & Buster’s dials back some of its ‘confusing’ experience changes

    The company is reversing course on proposed changes, like flexible game pricing, with an eye toward simplification, according to CEO Kevin Sheehan.

    By Bryan Wassel • June 13, 2025
  • A photograph of a brick building with signage that says "Fuzzy's Tacos and Margs."
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    Permission granted by Fuzzy's Taco Shop
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    Fuzzy’s to open first full-service restaurant

    Fuzzy’s Tacos and Margs will offer tableside service, a taco-focused menu and a new slate of beverages in Sugar Land, Texas, next week.

    By • Updated June 13, 2025
  • An Outback Steakhouse restaurant on a cold day.
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    Scott Olson via Getty Images
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    Restaurants develop a taste for AI as economic outlook sours

    BJ’s Restaurants, Cracker Barrel and Bloomin’ Brands pursue efficiency and productivity gains with AI initiatives.

    By Lindsey Wilkinson • June 12, 2025
  • A photograph of a person wearing a navy blue suit.
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    Courtesy of 7 Brew
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    7 Brew hires first supply chain chief

    Christopher Held, who worked at Inspire Brands for six years, will help scale operations, optimize supply chain and ensure product consistency at the fast-growing coffee chain.

    By • June 12, 2025
  • A Starbucks worker in a green apron and a black shirt.
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    Courtesy of Starbucks
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    Starbucks cafes are getting more managers

    The cafe chain is launching a full-time assistant manager program, which will be systemwide in 2026, to fill a critical gap in store-level leadership.

    By • June 11, 2025
  • Patrons at a Chicago Starbucks after the coffee chain on Feb. 25, 2025.
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    Scott Olson via Getty Images
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    Starbucks deploys virtual assistant to improve workflows

    Green Dot Assist will help staff look up various ingredients for drinks, troubleshoot equipment and help managers staff last-minute callouts.

    By • June 11, 2025
  • A photograph of four salads on a checkered table.
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    Courtesy of Califorinia Pizza Kitchen
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    California Pizza Kitchen adds 3 salads to permanent menu

    The offerings come months after it partnered with Man Vs Fries to add a virtual menu.

    By • June 10, 2025
  • A photograph of three chicken sandwiches
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    Courtesy of Culver's
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    Culver’s revamps chicken sandwiches

    The chain will update three chicken sandwiches on June 16, just as rivals Popeyes and McDonald’s launch new items in the popular category.

    By • June 10, 2025
  • A photograph of a turquoise building with "Caribou Coffee" on the outside signage.
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    Permission granted by Caribou Coffee
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    Caribou Coffee opens first standalone Texas unit

    The chain, which opened four locations in North Carolina last year, is expanding further into the Southeast and beyond its Midwest roots.

    By • Updated June 10, 2025