Restaurants are only getting smaller, and that's by design

With fewer customers eating at restaurants, operators are eyeing more compact locations with dedicated areas for takeout orders.

By Julie Littman • Sept. 16, 2019

Chowly and DoorDash partner for POS integration

The collaboration will let Chowly's restaurant partners use third-party delivery drivers while still taking orders through their native channels.  

By Alicia Kelso • Sept. 10, 2019

Starbucks pickup-only store to open in NYC this fall

Like the Starbucks Now concept that opened in China, the store allow customers to order in advance using their phones and gather their items without the wait. 

By Alicia Kelso • Sept. 9, 2019

Restaurant sales projected to break 3-year slump, rise 3.7%

The industry is finding renewed growth thanks in large part to the popularity of food delivery and big innovation investments from major players.

By Lauren Manning • Sept. 9, 2019

McDonald's expands delivery with Grubhub partnership

The fast food chain continues to diversify after ending its exclusivity with Uber Eats, with this relationship also offering tech to better time order fulfillment.

By Julie Littman • Sept. 6, 2019

Grubhub's new rewards feature integrated with restaurant loyalty programs

The delivery platform has launched Perks, an in-app feature offering discounts and ways to earn and redeem loyalty rewards from nearby restaurants.

By Alicia Kelso • Sept. 5, 2019

DoorDash, Uber and Lyft commit $90M to oppose California independent contractor bill

The argument these companies make for the flexibility of gig work comes as contract work becomes a more common way of making a living.

By Valerie Bolden-Barrett • Sept. 4, 2019

DoorDash launches in Australia

The food delivery company has chosen Melbourne for its first overseas expansion, a market already swimming with major third-party competitors. 

By Lauren Manning • Sept. 4, 2019

Panera launches hybrid delivery model with DoorDash, Uber Eats and Grubhub

A "bring your own courier model" will let diners order through the third-party platforms, but Panera's in-house fleet will deliver their meals.

By Emma Liem Beckett • Aug. 27, 2019

Grubhub, Lettuce deliver a Whole30 ghost restaurant

The diet's first branded restaurant could give Grubhub a leg up over delivery rivals in the Chicago market with relatively low startup investment.

By Emma Liem Beckett • Aug. 22, 2019

Domino's bolsters tech lead with new Innovation Garage

Over 100 workers will be tasked with technological development in the space, which features a fully functioning pizza theater to test ideas in a store setting.

By Alicia Kelso • Aug. 21, 2019

Starship food delivery robots to expand to 100 college campuses before 2022

The tech startup raised $40 million in a Series A funding round, helping it inch closer to its goal of reaching more than 1 million university students.

By Rosie Bradbury • Aug. 21, 2019

FAA grants approval for drone food delivery pilot in North Carolina

Third-party platforms and restaurants are looking to the skies for the next phase of food delivery, but landing in crowded urban areas and navigating liability issues could prove challenging.

By Emma Liem Beckett , Emma Cosgrove • Aug. 16, 2019

New York proposes cap on third-party delivery fees

A 10% cap would apply to restaurants with liquor licenses even if they don't deliver alcohol. 

By Julie Littman • Aug. 15, 2019

Kitchen United hosts culinary 'boot camps' for potential hires

The ghost kitchen platform is offering trainings in knife skills, ingredient prep and career planning to attract talent in a challenging labor market.

By Rosie Bradbury • Aug. 14, 2019

Postmates planning September IPO, report says

The report contradicts rumors that Postmates was exploring a sale instead of going public, and comes amid growing competition and consolidation in the third-party delivery space. 

By Alicia Kelso • Aug. 13, 2019

Wendy's dishes out 2M spicy nuggets after May Twitter challenge

The giveaway via DoorDash comes after the burger chain promised to bring back the menu item if fans racked up 2 million "likes."

By Robert Williams • Aug. 13, 2019

DoorDash snags another $100M in funding

This new influx of funds, from accounts advised by T. Rowe Price Group, could better prepare it to go public and strengthen investor confidence in the food delivery company.

By Alicia Kelso • Updated Nov. 13, 2019

Delivery firms boast revenue gains, but profitability remains elusive

Customer growth was strong for Uber Eats, Grubhub and Waitr during the first half of the year, but all have struggled with restaurant and customer backlash regarding fees and company policies. 

By Julie Littman • Aug. 9, 2019

Postmates scores first permit for robot deliveries in San Francisco

The delivery platform's Serve bots are only allowed to roam a few sections of the city and must be accompanied by a human operator, but the technology could help optimize delivery for local drivers.

By Lauren Manning • Updated Aug. 19, 2019

Deliveroo's 'rescue team' will convert struggling restaurants to delivery-only

The initiative, which offers participating stores space in its virtual kitchens and help with menu development, branding and pricing, marks the platform's latest bid to stay competitive in the U.K. market. 

By Rosie Bradbury • Aug. 9, 2019

Waitr teams with Olo to streamline POS systems

The partnership could strengthen restaurant loyalty by simplifying operations and providing solutions to order errors and delays, a growing trend in the competitive delivery space. 

By Rosie Bradbury • Aug. 7, 2019

Aramark buys college food delivery service Good Uncle

Growing competition from third-party aggregators is pushing college foodservice providers into offering delivery and pickup. 

By Julie Littman • Aug. 6, 2019

How 4 chains changed their models to ride the delivery wave

From pickup windows to shelves, fast casual and QSR chains are modifying their operations to improve the flow of off-premise traffic.

By Julie Littman • Aug. 6, 2019

Grubhub updates call fee, web domain policies after backlash

A new three-point plan to address friction with its restaurant partners follows reports of price gouging and cybersquatting, which Grubhub denies. 

By Alicia Kelso • Aug. 2, 2019