Q4 delivery roundup: Chains end exclusive deals to pursue more diners, market share

Jack in the Box and BBQ Holdings saw delivery sales gains while Chuy's, Papa John's and others expand relationships with more third-party aggregators. 

By Julie Littman , Emma Liem Beckett • Updated Nov. 21, 2019

Burger King splices doorbell footage into video ad for Uber Eats delivery

The King visited hundreds of Los Angeles homes that had Amazon Ring doorbell cameras, and agency MullenLowe assembled footage into an ad.

By Robert Williams • Oct. 16, 2019

Uber will lay off about 350 employees across Eats, rest of system

This downsizing marks the firm's third round of layoffs since August, adding up to over 1,000 job cuts, but CEO Dara Khosrowshahi said it's "the last wave."

By Alicia Kelso • Oct. 15, 2019

Pickup app Ritual enters Germany, Hong Kong, Netherlands

The third-party digital platform is in seven countries and aims to partner with 15,000 restaurants by the end of the year. 

By Lauren Manning • Oct. 15, 2019

DoorDash unveils to-go-only virtual kitchen in Bay Area

DoorDash Kitchens, based in Redwood City, California, will offer delivery and pickup from local and national restaurants such as Nation's Giant Hamburgers, Rooster & Rice, Humphry Slocombe and The Halal Guys. 

By Alicia Kelso • Oct. 14, 2019

Wendy's expects digital to drive 10% of sales by 2024

Online sales, which includes delivery, are up 325% year-to-date, and the company is making big pushes in delivery, loyalty and its in-app experience to expand its digital customer base. 

By Julie Littman • Oct. 11, 2019

DoorDash snags 13% lead over Grubhub in share of spend

DoorDash is dominating the delivery segment with 35% market share after big moves, including new partners, increased ad presence and its acquisition of Caviar. 

By Julie Littman • Oct. 10, 2019

DoorDash orders multichannel campaign with scannable OOH ads

Wendy's, McDonald’s, Chipotle and Chili's are among the restaurants featured in the delivery service's TV spots.

By Dianna Christe • Oct. 7, 2019

Uber Works matches gig workers with restaurants

The tech platform aims to help operators navigate a tight labor market, giving app users detailed information about available shifts and tracking workers' productivity.

By Alicia Kelso • Oct. 4, 2019

Diners want mobile ordering, but only 18% of restaurant apps offer it

This disconnect could be detrimental to growing off-premise with 91% of consumers placing delivery orders via a brand's app or website in the last year, a National Restaurant Association study shows.

By Alicia Kelso • Oct. 3, 2019

Delivery by the numbers: How top third-party platforms compare

Outsourcing delivery comes with some big risks and rewards. Restaurant Dive compared the top five U.S. delivery platforms on commission rates, driver employment status, lawsuit history and more to see how they stack up.

By Julie Littman • Oct. 3, 2019

Delivery profit is elusive. Are hybrid models the answer?

Restaurant execs are challenging the idea that standard third-party partnerships are key to survival in today’s market, but even non-traditional off-premise systems come with obstacles. 

By Emma Liem Beckett • Oct. 2, 2019

Uber Eats, Rachael Ray to open virtual kitchen

The celebrity chef will offer a limited time menu with meals from her new cookbook in 10 markets through the delivery company's app.

By Alicia Kelso • Sept. 30, 2019

How Twitch pushes Grubhub beyond Instagram's 'digital mood board of food porn'

"When I think about gaming, I think it's like the new 'Netflix and chill' for us. Grubhub and gaming go hand in hand," an executive said at Advertising Week.

By Natalie Black (Koltun) • Sept. 30, 2019

DoorDash data breach affects 4.9M people

Customers, delivery workers and merchants had names, email and delivery addresses, order history, phone numbers and passwords stolen in the May 4 breach, the company confirmed this week.

By Alicia Kelso • Sept. 27, 2019

Uber Eats app adds allergy friendly filter, nixes single-use plastics

The latest updates allow users to search dietary preference and will require customers to specifically request the inclusion of straws and utensils.

By Julie Littman • Sept. 27, 2019

Outback pairs exclusive DoorDash deal with in-house delivery

The deal bucks a growing trend of partnering with multiple restaurant delivery platforms to access more consumer bases.

By Alicia Kelso • Sept. 25, 2019

Bon Appetit, Grubhub debut ghost kitchen concept

The delivery-only restaurant, which will be operated by Lettuce Entertain You, will offer meals from the media company's magazine, website and Instagram feed.

By Lauren Manning • Sept. 25, 2019

Baby boomers want more food delivery, report finds

New research from the National Restaurant Association shows 51% of this generation's diners want to order delivery from restaurants more often than they do now, compared to 43% of millennials. 

By Alicia Kelso • Sept. 24, 2019

Sweetgreen strikes exclusive deal with Uber Eats, plans to create its own delivery program

The tech-centric chain plans to use $150 million, which brings its valuation to $1.6 billion, to also put more designated delivery locations within office buildings. 

By Julie Littman • Updated Sept. 27, 2019

Postmates valuation rises to $2.4B ahead of IPO

The additional $225 million in investor funding may not necessarily mean good news for the delivery provider, which has delayed its public debut since filing a confidential IPO in February.

By Alicia Kelso • Sept. 23, 2019

Kitchen United secures $40M, plans NYC expansion

The new funding will help the virtual kitchen company reach its aggressive goal of opening 400 kitchen centers with 5,000 kitchens within the next few years.

By Alicia Kelso • Sept. 20, 2019

Starbucks launches voice ordering with Alibaba in China

Consumers will be able to order delivery from the coffee chain through Alibaba's smart speaker, Tmall Genie, which tracks orders in real time.

By Alicia Kelso • Sept. 19, 2019

&pizza deploys mobile kitchens from Zume

The partnership will allow the fast casual chain to deliver pizza and test new markets without paying for real estate.

By Julie Littman • Sept. 19, 2019

Postmates brings mobile food ordering to Yankee Stadium

Attendees can order and pay for food on the app and receive a notification when it's ready for pickup from designated locations.

By Robert Williams • Sept. 18, 2019