Waitr lays off over 20 employees at headquarters

Following its Bite Squad acquisition, the delivery company has made cuts to its office staff to create more efficiencies, says CEO Chris Meaux. 

By Julie Littman • June 28, 2019

Meal kits could offer untapped revenue stream for restaurants

This off-premise segment could help restaurants offer a new option to diners alongside delivery and takeout, but very few operators have jumped into the ready-to-cook segment.

By Julie Littman • June 27, 2019

Chuck E. Cheese to deliver party packs with DoorDash

These 12-person $125 kit, which include three large pizzas, a cake and decorations, is part of the eatertainment brand's delivery expansion. 

By Julie Littman • June 26, 2019

Maintaining mouthfeel: The challenge of preserving food texture on the shelf and during delivery

Manufacturers, ingredient suppliers, restaurants and packaging designers are all working together to make sure the consumer gets items that feel freshly made — wherever they are.

By Alicia Kelso • June 25, 2019

Fast food customer satisfaction slips, report finds

Despite the implementation of time-saving technology across the segment, customer satisfaction in just about every area of the QSR experience declined, according to this year's American Customer Satisfaction Index. 

By Alicia Kelso • June 25, 2019

Red Robin looks to pizza to drive off-premise sales

The casual chain is testing the addition of Donatos Pizza to its delivery and in-store menu, a move that could brighten its delivery portfolio.

By Alicia Kelso • June 24, 2019

7-Eleven adds location-based delivery option

The convenience store's latest in-app feature, which allows consumers to order hot and fresh food from a public place like a park, makes it more competitive against restaurant delivery.

By Julie Littman • June 24, 2019

Panera tests expanded dinner menu

Just months after its breakfast revamp, the fast casual chain is looking for ways to boost sales for the final meal of the day. 

By Julie Littman • June 19, 2019

Dunkin' leverages Grubhub's geofencing to optimize NYC delivery

The test is the first phase of a nationwide delivery rollout through the platform, which will integrate directly into the coffee chain's point-of-sale system to monitor traffic and delivery times. 

By Alicia Kelso • June 18, 2019

Postmates delivers free lunches inspired by Amazon's 'Marvelous Mrs. Maisel'

The delivery tie-in aims to showcase Postmates' delivery services in a competitive market by highlighting cuisine from the hit show.

By Robert Williams • June 18, 2019

Kroger tests 30-minute delivery as restaurant competition grows

As the threat of services like Grubhub and Uber Eats looms, the grocer is offering delivery of fresh produce, beverages and heat-and-eat meals through its Kroger Rush program.

By Jeff Wells • June 18, 2019

TGI Fridays picks up Uber tab for guests in pilot

The deal is part of the chain's partnership with Uber Vouchers, a program launched in April and designed to drive more foot traffic to stores. 

By Alicia Kelso • June 17, 2019

86% of delivery app users stop engaging within 2 weeks

A constant stream of new apps and the hunt for the cheapest and quickest service are making user loyalty hard to achieve, according to research from marketing platform CleverTap.

By Lauren Manning • June 17, 2019

Domino's begins driverless delivery test with Nuro in Houston

The pilot will allow the pizza chain to learn how diners interact with the robot and how these deliveries affect store operations. 

By Emma Liem Beckett • Updated April 12, 2021

Why B.GOOD's foray into ghost kitchens is just a taste of its digital strategy

CEO Chris Fuqua shares how the restaurant is transforming its technology to include a loyalty program and app to help drive off-premise and dine-in sales. 

By Julie Littman • June 17, 2019

Amazon Restaurants is dead, but the e-tailer is still hungry for food delivery

Now that the company has yielded its slice of the market to DoorDash, Uber Eats and Grubhub, analysts expect Amazon to buy its way back into the game.

By Julie Littman • June 14, 2019

Digital restaurant orders growing at a double-digit clip

An NPD Group report showed that orders made by app, text or online increased 23% over the past four years and now represent 3.1 billion visits and $26.8 billion in sales. 

By Alicia Kelso • June 13, 2019

Uber Eats drone delivery nears liftoff in San Diego

Restaurants participating in the pilot expected to begin this summer will place an order on a drone, which will then fly the food to a courier who will complete the last leg to a customer's door.

By Emma Liem Beckett • June 12, 2019

Starbucks considering virtual kitchens in US

After testing ghost kitchens in China as part of its delivery program, the chain could bring the model to U.S. metro areas, says CFO Patrick Grismer. 

By Julie Littman • June 11, 2019

Sweetgreen buys meal delivery company in first-ever acquisition

The deal with Washington, D.C.-based Galley Foods will give the salad chain access to new logistics technology, production capacity and "unparalleled insight into delivery," sweetgreen CEO Jonathan Neman said. 

By Emma Liem Beckett • June 11, 2019

Amazon Restaurants to close US operations

The online retailer is leaving the competitive restaurant delivery segment after only four years.

By Julie Littman • June 11, 2019

How restaurants can leverage the changing lunch break

With social stigma and work pressure making 37% of millennials feel they can't take a lunch break, there could be growing opportunity for restaurants to optimize delivery for midday.

By Alicia Kelso • June 5, 2019

Baskin-Robbins teams with Netflix for 'Stranger Things'-inspired ice cream truck

Inspired by the show's Scoops Ahoy Ice Cream parlor, the activation is the latest brand partnership to bring the hit show to life.

By Dianna Christe • May 30, 2019

Applebee's largest franchisee tests dropping delivery

After removing delivery from three markets, Flynn Restaurant Group reported faster growth of its dine-in and carside-to-go segments.

By Alicia Kelso • May 29, 2019

Chipotle integrates Twitter with SMS to dole out free burritos to basketball fans

Every time announcers say the word "free" on-air during official NBA game coverage, attentive followers have a chance to score a meal.

By Peter Adams • May 29, 2019