Technology: Page 18

  • Blue and purple Taco Bell sauce packets are inscribed with messages against a metaverse-themed backdrop.
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    Retrieved from Taco Bell Corp. on August 25, 2022
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    Yum Brands inks AI-powered customer data partnership

    Treasure Data will collect first-, second- and third-party data for the restaurant company to create “a single view of a customer across multiple brands.”

    By • July 6, 2023
  • An image of DoorDash rewards for stores
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    Permission granted by DoorDash
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    DoorDash enhances merchant platform with store rewards

    The latest additions for merchants also include personalized growth recommendation and and enhanced Storefront features. 

    By • June 28, 2023
  • Front-of-end restaurant staff uses SevenRooms' customer relationship management software. Explore the Trendline➔
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    Courtesy of SevenRooms
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    Trendline

    How AI is shaping the restaurant industry

    Automated technology can transform restaurant systems and relieve pressure from rising operating costs, opening up new opportunities for chains looking to sharpen their value proposition. 

    By Restaurant Dive staff
  • DoorDash screenshots
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    Permission granted by DoorDash
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    DoorDash launches biggest app update in its history

    New consumer features include a universal search bar, multiple carts, bottom navigation tabs and the ability to use SNAP/EBT online payments for groceries.

    By • June 28, 2023
  • Atosa Catering Equipment's prototype fry machine at the National Restaurant Association show on May 22, 2023.
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    Aneurin Canham-Clyne/Restaurant Dive
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    Deloitte: Customer acceptance of restaurant automation on the rise

    Diners are becoming more comfortable with smart kitchen and dining room solutions, which could help operators deploy such tech without hurting sales.

    By • June 27, 2023
  • Toast Inc. point of sale device
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    Courtesy of Toast Inc.
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    Toast adds 99-cent customer online ordering fee

    The fee, which will be paid by guests making orders of $10 or higher, will help fund Toast’s product investments and innovation. 

    By • June 23, 2023
  • Domino's Pinpoint Delivery
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    Courtesy of Domino's Pizza
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    Domino’s delivers anywhere on the map with latest tech innovation

    Pinpoint Delivery leverages Google Maps to evolve the chain's groundbreaking Hotspots feature and will be promoted via an integrated campaign.

    By Chris Kelly • June 20, 2023
  • Olo founder Noah Glass on Olo's first day of trading
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    Permission granted by Olo
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    Olo cuts 11% of workforce as losses mount

    Following layoffs impacting 81 workers, former Yahoo executive Joanna Lambert will join Olo as its COO July 5 to help with the company’s strategic reorganization. 

    By • June 14, 2023
  • A photograph of chicken sliders from IHOP's virtual brand TenderFix
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    Permission granted by Nextbite
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    C3 founder Sam Nazarian buys Nextbite

    Nextbite’s delivery-only brands, and its partnerships with restaurants like IHOP and Nathan’s Famous, will continue under SBE Hospitality’s umbrella.

    By • Updated June 14, 2023
  • An image of a woman making an online order for a restaurant.
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    Getty Images
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    Nextbite sells Ordermark US business to Indian software firm UrbanPiper

    The transaction comes just a few weeks after Nextbite laid off an undisclosed number of employees, with some workers reporting the company would restructure. 

    By • June 10, 2023
  • An image of sweetgreen's automated kitchen in Naperville, Illinois
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    Courtesy of Sweetgreen
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    Sweetgreen will automate all new stores, target suburban markets

    The salad chain’s Infinite Kitchen makeline could remake its labor model, analysts said following CEO Jonathan Neman’s presentation at William Blair’s Growth Stock Conference.

    By • June 8, 2023
  • Person holding up EV charger to car
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    Getty Images
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    Are EV chargers right for your restaurant?

    There are a number of options that restaurant and franchise owners should consider, including charger type, cost and location.

    By Danielle McLean • June 7, 2023
  • An image of a building with Cracker Barrel branding
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    Courtesy of Cracker Barrel
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    Cracker Barrel to beta test rewards program in July

    The casual dining chain expects its loyalty program to boost frequency, brand loyalty and customer value while providing the chain with robust guest data. 

    By • June 7, 2023
  • Chick-fil-A
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    Retrieved from Chick-fil-A on May 07, 2020
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    Chick-fil-A boosts order personalization on app

    App users can add ingredients to menu items via a tap-to-add or tap-to-subtract feature starting June 12, and some tweaks will cost extra. 

    By • June 6, 2023
  • Person sitting on a couch scrolling on a cellphone.
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    iStock.com/Inside Creative House

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    Sponsored by Radar

    Radar helps Whataburger increase repeat orders with real-time pickup ETAs and arrival detection

    Whataburger used Radar to provide restaurants with visibility into pickup customer ETAs to increase the speed of service and labor efficiency while maintaining food quality.

    June 5, 2023
  • Business owner is using laptop.
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    Permission granted by Fourth.com
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    Sponsored by Fourth

    AI in the restaurant industry. Make the data work for you.

    Christian Berthelsen, CTO of Fourth, discusses how data-driven AI is the key to solving labor and inventory challenges in the restaurant industry.

    By Christian Berthelsen, Chief Technology Officer, Fourth • June 5, 2023
  • One of Serve Robotics' delivery robots.
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    Courtesy of Serve Robotics
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    Serve Robotics, Uber Eats will deploy up to 2K delivery robots

    Over 200 restaurants in the Los Angeles market already use Serve’s robots to complete deliveries, which the company claims can reduce air pollution.

    By • May 31, 2023
  • Two business owners standing in front of their restaurant named Gadzooks on a sunny day.
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    Permission granted by Square
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    Sponsored by Square

    How this growing QSR uses tech to handle restaurant craziness

    Learn how a restaurant chain owner uses Square technology to keep his orders flowing.

    May 30, 2023
  • An image of customers sitting inside a restaurant.
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    Permission granted by TaKorean
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    How restaurants can get a slice of Gen Z’s $360B spending power

    This generation's prioritization of time, social media and altruism — combined with a comparative mistrust of tech — sets it apart from millennials and Gen X.

    By • May 25, 2023
  • A branded image for BentoBox.
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    Courtesy of BentoBox
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    BentoBox: Reservation platforms are least popular tool for restaurant search

    Most diners rely on recommendations from friends and family, or on social media posts, when weighing new restaurants to try, per a survey. 

    By • May 25, 2023
  • A muscular video game avatar with a red boxing glove and blue vest stands next to a red chili.
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    Courtesy of Chipotle
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    Chipotle gears up for a fight with Street Fighter 6 activation

    The fast casual giant is rewarding consumers who make digital orders with in-game currency and trading free food for viewing time on Twitch.

    By Sara Karlovitch • May 25, 2023
  • Atosa Catering Equipment's prototype fry machine at the National Restaurant Association show on May 22, 2023.
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    Aneurin Canham-Clyne/Restaurant Dive
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    Cooking up automation: 4 labor-saving tech solutions at the NRA Show

    From a hand scanner that detects contaminates to a robot arm that can fry, salt and package food, technology is transforming the back of house.

    By • May 23, 2023
  • Employees of the online review site Yelp watch as former New York City Mayor Michael Bloomberg speaks at the East Coast headquarters of the tech company on October 26, 2011 in New York City.
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    Spencer Platt via Getty Images
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    Activist investor may pressure Yelp to sell, reports say

    TCS Capital Management wants Yelp to explore strategic alternatives, such as selling itself, as a way to boost shareholder value, per The Wall Street Journal. 

    By • May 23, 2023
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    Brandon Bell/ via Getty Images
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    Chipotle prepares national rollout of RFID for food traceability

    The restaurant chain is expanding its use of the technology to track ingredients from suppliers in real-time.

    By Sarah Zimmerman • May 23, 2023
  • A cook prepares food on a preparation line while a mobile device is attached at the top of the line.
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    Permission granted by Square
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    Sponsored by Square

    The top restaurant trends in 2023

    As consumer dining preferences and economic conditions continue to evolve, it’s important to understand restaurant trends and strategies that work.

    May 22, 2023
  • An image of Grubhub's restaurant portal.
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    Courtesy of Grubhub
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    Grubhub adds customer insights, other features to restaurant portal

    The Grubhub for Restaurants portal now includes customer insights, self-serve refund requests and an easier way to handle photo shoot access. 

    By • May 19, 2023