Operations: Page 97


  • Opinion

    Why restaurants need to prepare for another government shutdown

    To avoid staggering traffic declines, major chains with locations in Washington, D.C. should plan to adjust supply chains and test geofenced promotions, says Factual CMO Brian Czarny. 

    By Brian Czarny • April 5, 2019
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    Guillermo Fernandes, Flickr
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    Uber Eats lands first airport partnership

    If the pilot, which brings travelers food from airport restaurants to their gate, is successful, it could bring the delivery firm a new path to growth. 

    By Kevin Whiteley • April 5, 2019
  • A man and a woman dressed as a chef look at a tablet. Explore the Trendline
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    Wavebreakmedia via Getty Images
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    Trendline

    Back-of-house Technology

    From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • Taco Bell launches 'hiring parties' to beef up labor force

    The Mexican QSR is using a different approach to hire workers in a tight labor market, hosting 600 events where prospective workers can partake in on-the-spot interviews and speak with employees and managers. 

    By April 5, 2019
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    Getty Images
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    Column

    Shift Change: Kona Grill, Red Robin CEOs depart

    This week's Shift Change highlights executive changes at Red Robin, Vitality Bowls, Kona Grill, Little Caesars and more. 

    By April 5, 2019
  • McDonald's cuts down late-night menu

    The fast food chain's move is in line with its overall strategy to increase efficiencies and reduce its reliance on labor. 

    By April 5, 2019
  • Marijuana consumption expected to boost restaurant foot traffic, sales

    A Technomic report indicated that 63% of cannabis consumers eat more food after use, presenting an opportunity for restaurants to grow revenue. 

    By Alicia Kelso • April 4, 2019
  • Red Robin's CEO retires amid brand overhaul

    Denny Marie Post exits the casual dining chain after eight years of executive leadership, leaving only two other women CEOs in the public restaurant space. 

    By April 4, 2019
  • Deliveroo to offer London riders electric scooter rentals

    The third-party delivery company partnered with electric scooter rental platform Elmovo to launch the program, which comes just days before the city rolls out new Ultra-Low Emission Zone regulations.

    By Kevin Whiteley • April 4, 2019
  • Proposed joint-employer rule could reduce liability for franchised restaurants

    The DOL is pushing a four-part test to determine if two entities share liability for labor laws, including overtime pay for individual employees and minimum wage. 

    By Ryan Golden • April 3, 2019
  • Chipotle spurs 5x surge in loyalty app downloads, analyst says

    Within a week of the nationwide rollout​, Chipotle Rewards registered its one-millionth member, according to an industry analyst at Barclays Capital.

    By Robert Williams • April 3, 2019
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    ezCater
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    EzCater secures $150M in funding, surpasses $1.2B valuation

    The catering platform plans to expand into new regions, acquire companies and add features to help support the growing off-premise industry. 

    By April 2, 2019
  • Protesters call for Wendy's to end use of unnecessary antibiotics in beef supply chain

    U.S. PIRG said the chain has a chance to differentiate itself, but Wendy's will likely not be alone in efforts to remove medically unnecessary antibiotics.

    By Emma Cosgrove • April 2, 2019
  • McDonald's invests $3.7M in app developer

    The fast food chain's latest move will give it a competitive edge with access to new technology that will enhance the customer experience and drive sales. 

    By April 2, 2019
  • Major League Baseball quietly resumes Papa John's partnership

    Bringing back its "Papa Slam" promotion alongside the MLB season may be what the beleaguered pizza chain needs to help boost declining sales. 

    By Alicia Kelso • April 1, 2019
  • European Parliament approves 2021 single-use plastics ban

    The new measure, which includes restrictions on cutlery, straws, cups and foam containers, could increase costs as restaurants switch to plastic alternatives. 

    By Katie Pyzyk • April 1, 2019
  • McDonald's makes millennial black consumers top priority with extensive 'campaign movement'

    "Black & Positively Golden" is the chain's most significant effort targeted at African-Americans in 16 years and specifically courts younger consumers.

    By Peter Adams • April 1, 2019
  • Fair-weather diners: How temperature influences consumer cravings

    While extreme weather can hurt restaurant foot traffic, operators also should consider the impact it has on menu selection and customer mood.

    By March 29, 2019
  • Dunkin' and Peeps hit the road for spring-themed campaign

    Dunkin's coffee car and the Peepsmobile will journey together through New England to dish out new marshmallow-flavored coffee and Peeps doughnuts.

    By Erica Sweeney • March 29, 2019
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    Column

    Shift Change: CKE Restaurants, Inspire Brands, Papa John's add new C-suite execs

    This week's Shift Change highlights executive promotions and additions at CKE Restaurants, Inspire Brands, Papa John's, Little Caesars, Dickey's and more.

    By March 29, 2019
  • Postmates' latest partnership brings in-app food ordering to Coachella

    A collaboration with AEG Presents lets concertgoers skip concession lines and pick up food and merchandise within a few minutes.

    By Kevin Whiteley • March 29, 2019
  • Outback to open fast casual spinoff in the US

    The restaurant joins chains like The Cheesecake Factory and Cracker Barrel in branching beyond casual dining to test a new revenue model. 

    By March 28, 2019
  • ezCater acquires Monkey Group, growing its catering platform capabilities

    The deal brings together two top catering tech firms, creating a more robust tool to support the growing off-premise segment. 

    By March 27, 2019
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    McDonald's will no longer fight minimum wage hikes

    The fast food chain, whose average starting wage is currently about $10 per hour, says labor is its biggest challenge right now.

    By March 27, 2019
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    "The image" by Tom Woodward is licensed under CC BY-SA 2.0
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    Papa John's struggles with 220% turnover rate for delivery drivers

    Low unemployment and bad publicity have made it difficult for the national pizza chain to retain drivers, which is why it has turned to third-party delivery to supplement its workforce, according to a BTIG report. 

    By March 27, 2019
  • Bad hygiene at restaurants is a top frustration for diners, study says

    More than half of diners would complain or demand a discount if they found a foreign object in their food, while another 49% would complain if it came out cold, according to a study from Big Domain. 

    By Kevin Whiteley • March 26, 2019