Operations: Page 73
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Judgefloro. (2020). "The Image" [Photograph]. Retrieved from Wikimedia Commons.
Sanitation will be top diner concern post-coronavirus, report reveals
A clean restaurant is more important to customers than taste and value, according to Datassential.
By Emma Liem Beckett • June 15, 2020 -
Permission granted by &pizza
&pizza to close on Election Day, offer PTO
The fast casual pizzeria joins a handful of independent restaurants and chains including Milk Bar that will offer time off and close locations to make it easier for employees to vote.
By Lauren Manning • June 15, 2020 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
itsarasak thithuekthak via Getty Images
Sponsored by OracleRestaurant rebound: 5 recommendations for weathering the current economic climate
Five recommendations for restaurants to navigate COVID-19 guidelines and the current economic climate.
By Simon de Montfort Walker, Senior Vice President and General Manager, Oracle Food and Beverage • June 15, 2020 -
Permission granted by Taco Bell
Taco Bell's breakfast business slumps, putting it behind sister chains
With more people working from home during the novel coronavirus pandemic, Taco Bell's breakfast traffic declined while KFC and Pizza Hut boosted their dinner dayparts with sought-after delivery and carryout options.
By Alicia Kelso • June 11, 2020 -
Permission granted by Farmers Restaurant Group
Deep DiveDC restaurants: Reopening patios amid COVID-19, protests like juggling 'flaming knives'
The District's restaurant scene is emblematic — perhaps in extremes — of the tumultuous environment that operators across the country are fighting to survive in.
By Emma Liem Beckett • June 11, 2020 -
Punch Bowl Social closes 2 locations after lease dispute
While the impact to the eatertainment chain is small, these closures signal growing tensions between landlords and tenants, which could result in more vacant storefronts.
By Julie Littman • June 10, 2020 -
Uber expands corporate offerings with Vouchers for Eats
Vouchers builds on Uber for Business' corporate meal solutions as a way for employers to boost morale and productivity while staff work from home.
By Emma Liem Beckett • June 9, 2020 -
McDonald’s franchisees want to keep limited menu post-coronavirus
The National Owners Association told members last week the smaller menu helped improve service times and sales.
By Emma Liem Beckett • June 8, 2020 -
Retrieved from Chipotle on July 15, 2020
A lesson in fiscal discipline from Chipotle's CFO
Chipotle has maintained its long-term vitality as the pandemic forces countless competitors to close their doors. CFO Jack Hartung shares how the company does it.
By Jane Thier • June 5, 2020 -
City restaurants see greater impact from COVID-19 closures
More restaurants have closed in urban areas than other regions during the pandemic, according to Datassential, and many in cities will face short-term disruptions from protests.
By Emma Liem Beckett • June 5, 2020 -
Cheesecake Factory temporarily closes locations during racial justice protests
The closures contributed to a 63% drop in same-store sales for the fiscal second quarter ended May 31.
By Alicia Kelso • June 4, 2020 -
To-go sales grew 96.4% in May following weeks of dining room closures
Fine dining off-premise sales grew from about 14% pre-COVID to as high as 70%, but this trend will dissipate, Black Box Intelligence CEO Kelli Valade said.
By Julie Littman • June 4, 2020 -
Retrieved from Starbucks on June 03, 2020
Starbucks reopens with reduced hours, provides extended unpaid leave to employees
The chain's COVID-19 Leave of Absence allows employees to take unpaid leave through Sept. 30 while also maintaining health insurance and other benefits.
By Julie Littman • June 3, 2020 -
Lanceplaine, Kevin. (2018). "In-N-Out sign" [Photograph]. Retrieved from Unsplash.
In-N-Out sues insurer for business interruption coverage
The chain claims Zurich American Insurance wrongly denied coverage of its losses from the coronavirus and is in breach of contract.
By Alicia Kelso • June 2, 2020 -
Julie Littman/Restaurant Dive
Recipe for a successful restaurant reopening: transparent marketing
Restaurants that clearly detail their new operations and procedures during the coronavirus pandemic on social media or online will win out among customers.
By Julie Littman • June 1, 2020 -
Insurers propose pandemic assistance plan
Federal money, not business interruption insurance, is the appropriate response to a pandemic, property and casualty carriers say.
By Robert Freedman • May 29, 2020 -
Permission granted by DoorDash
DoorDash to offer turnkey digital storefronts for restaurant partners
The company's "Main Street Strong" program includes waived setup, software and merchant delivery fees for white label online ordering sites for local restaurants.
By Julie Littman • May 29, 2020 -
ColumnShift Change: Dine Brands begins CEO search, Panera hires brand officer
Wahlburgers and Naf Naf Grill also tapped new CEOs this week and Waitr promoted its director of financial planning to CFO and chief accounting officer.
By Julie Littman • May 29, 2020 -
San Francisco restaurants can use public space for takeout and dining
Operators can apply for free permits to expand pickup services to streets, sidewalks and parking spaces. Eventually, outdoor dining will also be allowed in these areas.
By Emma Liem Beckett • May 28, 2020 -
Alabama Extension. (2020). "The image" [Photograph]. Retrieved from Flickr.
Denny’s, IHOP franchisees close restaurants
Feast American Diners shuttered 15 Denny's in New York due to the impact of COVID-19, just weeks after an IHOP franchisee filed for bankruptcy and closed 49 units.
By Alicia Kelso • May 28, 2020 -
TGI Fridays could permanently close 20% of US locations
To try to drive sales, the chain is testing party tents that let diners eat in restaurant parking lots in New Hampshire, with plans to roll out the pilot to Connecticut.
By Emma Liem Beckett • May 27, 2020 -
NYC mayor signs COVID-19 relief bill providing help for restaurants
The package includes caps on third-party delivery fees, prohibition on charges for calls that don't result in an order and a suspension of sidewalk cafe fees through Feb. 28.
By Julie Littman • May 27, 2020 -
Alabama Extension. (2020). "The image" [Photograph]. Retrieved from Flickr.
5 chains at risk of defaulting within a year
Dave & Buster's, Bloomin' Brands, The Cheesecake Factory, Denny's and Brinker International have the highest probability, according to S&P Global data, which could further complicate recovery plans.
By Julie Littman , Emma Liem Beckett • May 26, 2020 -
Keck, Dan. (2020). "The Image" [Photograph]. Retrieved from Flickr.
CDC outlines restaurant reopening guidelines
The agency recommends a three-phase reopening plan to slowly resume operations in bars and dining rooms.
By Ryan Golden • May 22, 2020 -
Retrieved from Starbucks on May 22, 2020
Starbucks could close up to 400 stores in next 18 months
The closures are part of Starbucks' repositioning plan, in which the chain will develop more pickup-only locations and move units out of low-traffic malls and into sites where there could be a drive-thru.
By Alicia Kelso • Updated June 10, 2020
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