Dive Brief:
- Presto Phoenix has integrated its drive-thru voice AI tool with Toast’s partner ecosystem, making it easier for restaurants using Toast to deploy the system, according to a Monday press release.
- When Presto’s AI system is deployed, Toast’s POS system will transmit orders taken by Presto to a restaurant’s kitchen display system.
- Presto said in an email that deploying the tool through Toast was a minor integration and does not require substantial new hardware. This ease of installation could help speed up adoption of the drive-thru voice AI tool.
Dive Insight:
While drive-thru voice AI has seen tests at major brands and some significant expansions, the tech has yet to become a ubiquitous feature in the fast food landscape. Presto’s work with Toast could help increase the adoption of the technology by making it easier for operators to deploy the tool.
Presto said the product was live with a Toast customer as of Monday, and that the technology was resulting in roughly 95% order accuracy, with worker intervention in about 10% of orders.
The integration could help Presto “extend its Voice AI capabilities to mid-market and emerging multi-location quick-service restaurant brands,” according to the press release.
Presto is “unlocking access to a growing segment of innovative QSR brands that are investing in modern POS systems and are ready to automate their drive-thrus with Voice AI,” Co-founder and CEO Krishna Gupta said in a statement.
Earlier this year, Dairy Queen expanded an initial test of Presto’s technology to select franchisees. In January, the AI company raised $10 million in funding to support its expansion and deployment. In recent years, Presto has announced partnerships and pilots with Taco Johns, CKE and Wienerschnitzel.
