Roving Postmates robot will roll down LA sidewalks next year

Unleashed after a few less sophisticated prototypes, the autonomous cart called Serve carries 50 pounds and can travel 30 miles on a single electrical charge.

By Kristine Sherred • Dec. 14, 2018

How your restaurant can prepare for a crisis

Uproar PR CEO Catriona Harris warns that if brands don't take control of the narrative when things go wrong, the narrative will control them.

By Catriona Harris • Dec. 12, 2018

Explore the Trendline➔

Back-of-house Technology

From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

By Restaurant Dive staff

Papa John's debuts 'crusto-currency' reward program

The embattled pizza chain riffs on the crytocurrency craze with its improved Papa Rewards program.

By Erica Sweeney • Dec. 11, 2018

Major Yelp shareholder calls for board shake-up

Missing earnings in 12 of the last 19 quarters, investors want the review site to step up the pace of innovation and take accountability for missteps.

By Kristine Sherred • Dec. 11, 2018

The future of food is digital

Stephen Chau, head of product at Uber Eats, shares the ways he predicts restaurants will be transformed by technology.

By Stephen Chau • Dec. 10, 2018

App connects diners with otherwise unsellable food

Now in seven countries, Too Good To Go lets restaurants sell expiring or excess food at discounted prices to consumers.

By Kristine Sherred • Dec. 6, 2018

Boston-based food lab to reopen Pilotworks

Chew, a food lab company, will reopen the incubator space Pilotworks as The Nursery, a similar shared kitchen business with a food technology focus.

By Kristine Sherred • Dec. 6, 2018

Uber Eats tests promoted placement model for restaurants

The program lets restaurants in India to bundle food items together and sell them at a discount in exchange for placement in the app's "specials" section.

By Alicia Kelso • Dec. 5, 2018

Burger King trolls McDonald's with geolocation stunt

Customers near a McDonald's location can order a Burger King Whopper for a penny by downloading the revamped app.

By Robert Williams • Dec. 5, 2018

Tock snags $9.5M in funding, further upending reservation game

With nearly 1,000 restaurant clients in two dozen countries, Chicago-based Tock now has more funding than Resy, which acquired Reserve last month.

By Kristine Sherred • Nov. 30, 2018

From porn-free to phone-free zones, restaurants look to curb tech concerns

Between Wi-Fi blocks on explicit sites and promotions for customers who put away their phones, eateries are fighting back against technological disruptions.

By Kristine Sherred • Nov. 30, 2018

McDonald's extends renovations deadline to 2022

As tensions with franchisees rise, the chain will let operators delay remodeling — which includes self-order kiosks and extra drive-thru lanes — but at a cost.

By Kristine Sherred • Nov. 29, 2018

Costa Coffee travel mug doubles as contactless payment method

Reusable "Clever Cups" include a chip by Barclaycard that customers can tap to make in-store payments.

By Robert Williams • Nov. 29, 2018

Restaurant deals app aims to fill empty seats at the last minute

Celebrity chef Marco Pierre White is one of the backers of Eat Club, a startup that is expanding throughout Australia with plans to debut in New York in 2019.

By Alicia Kelso • Nov. 20, 2018

What risks restaurants should consider before deploying AI, robotics and automation

Establishments need to balance the benefits of new technologies with the legal challenges and resistance from both the public and staff, write Matt Scherer, Jennifer Robinson and Daniella Adler of Littler Mendelson.  

By Matt Scherer, Jennifer Robinson and Daniella Adler • Nov. 16, 2018

Brazil's leading delivery app iFood snags $500M

Processing nearly 400,000 orders per day, the app and its parent company Movile try to differentiate themselves from competitors by offering analytics, an online marketplace and financial services products.

By Kristine Sherred • Nov. 15, 2018

Checkmate's delivery-POS integration software scores $3M in funding

The innovator's technology funnels orders from third-party delivery platforms directly to restaurant ordering systems, eliminating the need for multiple tablets to stay on top of digital orders.

By Kristine Sherred • Nov. 13, 2018

PourMyBeer teams with Untappd as PYOB competition grows

The self-serve beer platform's integration with the social drinking app will give patrons access to information about each beer's ABV, taste and more on the system's digital signage.

By Kristine Sherred • Nov. 8, 2018

Will Slice's deal with TripAdvisor even the playing field for independent pizzerias?

Customers can now order from the nearly 11,000 regional pizza shops in the online ordering app's network directly from TripAdvisor’s website.

By Alicia Kelso • Nov. 8, 2018

Google, Harvard use AI to pinpoint foodborne illness sources in real time

The two teamed up with health departments in Chicago and Las Vegas to cull search data for hints of potential food safety breaches, which could alter inspector visits.

By Kristine Sherred • Nov. 7, 2018

Could Resy's acquisition of Reserve threaten OpenTable's reign?

The deal brings Resy's footprint to about 4,000 restaurants in the U.S., including outside of its core markets.

By Alicia Kelso • Nov. 6, 2018

What's the secret sauce behind Mariano's store experience?

The Chicagoland chain, along with Eataly, Lowe's Foods and China's Hema market, offered tips on how to turn locations into destinations.

By Jeff Wells • Nov. 6, 2018

SoftBank bets big on Zume's 'baking on the way' technology

The robotic pizza preparation startup has secured $375 million in funding from the bank, which is expected to bring its valuation to about $2.25 billion. 

By Alicia Kelso • Nov. 5, 2018

Upstart SeatNinja raises capital to compete with fellow disruptors

The company, which counts Buffalo Wild Wings and Outback Steakhouse as clients, hopes $600,000 will help it take a slice of the growing reservation marketplace.

By Kristine Sherred • Nov. 5, 2018

Yelp launches Nowait kiosks to trim restaurant wait times

The kiosks allow diners to add themselves to a restaurant’s queue on arrival and receive status updates through their phones. 

By Alicia Kelso • Nov. 2, 2018