Operations: Page 2
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Opinion
Cracker Barrel: Another case of the blanding of branding
Restaurants must engage core and growth audiences to understand what they value and which brand equities to protect, evolve or retire, writes Jon Shapiro, chief creative officer of brand experience at PV&COHO.
By Jon Shapiro • Sept. 2, 2025 -
Chipotle brings back Carne Asada to cure sliding sales
The return of the highly anticipated protein could help the fast casual giant kick a sales slump that has so far proved resistant to LTOs.
By Aneurin Canham-Clyne • Sept. 2, 2025 -
Explore the Trendline➔
Permission granted by HomeroomTrendlineIndependent restaurants
Dining room refreshes, menu innovation and other unique offerings can help independents stand out from competitors, win new customers and keep existing ones coming back.
By Restaurant Dive staff -
Sponsored by MarginEdge
Hack your way to easier restaurant inventories
Maximize profits with these easy inventory hacks, saving you time, money and your sanity!
Sept. 2, 2025 -
Sponsored by Toast
Beyond the transaction: how hospitality leaders are transforming payments into a strategic asset
A new study reveals how top leaders are turning payments from a back-office task into a strategic asset.
Sept. 2, 2025 -
Restaurant winners and losers from H1 2025
Casual dining chains, led by Chili’s, had a surprisingly strong quarter, while fast casuals, like Chipotle and Sweetgreen, struggled with consumer pullback and operations problems.
By Aneurin Canham-Clyne • Aug. 27, 2025 -
DoorDash updates features for corporate clients
Companies can track spending, usage and engagement by employees who participate in meal programs.
By Julie Littman • Aug. 26, 2025 -
Auntie Anne’s airport strategy takes flight
High-traffic, high-volume locations connect the brand to new consumers, setting the stage for expansion beyond captive audience venues.
By Aneurin Canham-Clyne • Aug. 25, 2025 -
Applebee’s appoints operations, marketing chiefs
Following a strong Q2, Dine Brands will bring on Jerrold Wong as COO and Michelle Chin as CMO to extend Applebee’s recent successes.
By Aneurin Canham-Clyne • Aug. 25, 2025 -
Starbucks expands coconut water drinks test to 400 stores
CEO Brian Niccol has said the chain’s menu innovation will focus on “the function-forward modern offerings that customers want.”
By Aneurin Canham-Clyne • Aug. 22, 2025 -
White Castle to open first Texas restaurant in 2026
The Columbus-based slider chain will open the restaurant next summer in a Dallas suburb, as it continues to expand into new states.
By Julie Littman • Aug. 22, 2025 -
Activist investor targets Dine Brands
The Edge Consulting Group, which has roughly a 1% stake in the company, wants Dine to consider divesting non-core assets like Fuzzy’s Taco Shop.
By Julie Littman • Aug. 20, 2025 -
DoorDash adds loyalty program for partner restaurants
Restaurants can choose from visit-based or spend-based rewards programs, and customers can accrue points across multiple channels, including in-store.
By Julie Littman • Aug. 20, 2025 -
Bravo Brio Restaurants declares bankruptcy a second time
Restaurants in shopping centers with high vacancy and low foot traffic have struggled, especially with softening consumer discretionary spending.
By Julie Littman • Aug. 19, 2025 -
Del Taco expands catering with ezCater
The partnership is live in about 250 restaurants, and more units will be phased onto the platform through 2026.
By Julie Littman • Aug. 19, 2025 -
Fast food brands fire up AI despite challenging backdrop
McDonald’s, Chipotle and Yum Brands are embedding the technology into workflows to streamline processes and improve customer and employee experiences.
By Lindsey Wilkinson • Aug. 18, 2025 -
Fast casual chains remain optimistic about unit development
Despite Wingstop, Sweetgreen and Chipotle posting negative comparable sales in Q2, they remain focused on building stores and expanding into new markets.
By Julie Littman , Aneurin Canham-Clyne • Aug. 15, 2025 -
Whataburger hires COO from Flynn Group
Jessica Reicher brings considerable operations experience from her work at Nando’s, Fuddrucker’s and Yum Brands to the growing burger brand.
By Aneurin Canham-Clyne • Aug. 14, 2025 -
Cava leans on tech to free up workers’ time to connect with guests
The company is investing in automated food production for digital orders only, as “technology should enhance, not replace the human experience,” CEO Brett Schulman said.
By Bryan Wassel • Aug. 14, 2025 -
Noodles & Company accelerates closure of underperforming restaurants
The chain closed 20 company-owned units last year and saw a bump in traffic and sales at nearby restaurants. Now it plans to shutter up to 32 more.
By Julie Littman • Aug. 14, 2025 -
Maggiano’s president departs as brand turnaround proceeds
Rich Kissel, a longtime Chili’s exec who helped revive the chain, joins Maggiano’s as COO after Dominique Bertolone’s resigned as brand president.
By Julie Littman • Aug. 14, 2025 -
Chili’s same-store sales growth tops 20%, again
Three years into its turnaround strategy, the chain continues to outperform the casual dining industry with double-digit traffic growth.
By Julie Littman • Aug. 14, 2025 -
McDonald’s launches first-party delivery channel with DoorDash
Guests using McDonald’s new white-label DoorDash site don’t need an account or an app to place a delivery order.
By Julie Littman • Aug. 13, 2025 -
Cava’s traffic growth slows as consumers show reticence
Fast casual segment leaders fell behind some fast food competitors in sales growth this quarter, with Cava the latest to post flat traffic growth.
By Aneurin Canham-Clyne • Aug. 13, 2025 -
Cava joins Chipotle in backing Hyphen with $10M
The automated makeline company will use the money to accelerate the deployment of its technology, but Cava’s CFO says testing at the brand is unlikely until 2026.
By Aneurin Canham-Clyne • Aug. 12, 2025 -
Fat Brands to serve Great American Cookies at Chuck E. Cheese
The delivery-only partnership with Virtual Dining Concepts will bring the cookie brand to 400 Chuck E. Cheese locations initially.
By Julie Littman • Aug. 12, 2025