Operations: Page 2

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    Permission granted by Miso Robotics

    Study: One-third of diners don't want to see robots preparing their food

    While consumers understand the benefits of automation, 32% would prefer not to see the technology in action, new research from Big Red Rooster finds.

    By April 11, 2022
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    Courtesy of Kroger

    Kroger launches restaurant supply business

    The grocer now offers next-day delivery in the greater Dallas area aimed at small and independent establishments.

    By Jeff Wells • April 6, 2022
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, is a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
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    Matias Delacroix via Getty Images

    Surging inflation compelling small businesses to raise prices

    Inflation is broad based — flaring in every sector — and will probably persist longer than initially expected, the U.S. Chamber of Commerce said.

    By Jim Tyson • April 1, 2022
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    Permission granted by Chipotle

    Chipotle tests RFID technology to improve food traceability

    The tech will trace meat, dairy and avocados from five of the company's suppliers at about 200 Chicago-area restaurants.

    By March 31, 2022
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    sshepard/Getty Images Plus via Getty Images

    Sodexo will use robotic delivery to offer virtual brands on college campuses

    The foodservice giant will offer brands from Virtual Dining Concepts, which includes brands like MrBeast Burger, to its Bite mobile app.

    By March 29, 2022
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    booker5m via Getty Images

    4 casual, fast casual drive-thru innovations in Q1

    With digital sales booming during the pandemic, chains like Smokey Bones, Jimmy John's, Sweetgreen and Famous Dave's are eyeing drive-thru formats.

    By March 29, 2022
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    Courtesy of McDonald's

    BTIG: McPlant faces tepid sales in test markets

    Trials of the meat-free burger in Texas and California are seeing expected sales volumes more than 50% below predicted levels at some locations.

    By March 24, 2022
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    Courtesy of Sweetgreen

    Sweetgreen to open first drive-thru in Chicago suburb

    The fast casual's first drive-thru for digital pickup orders, dubbed "Sweetlane," is part of its strategy to test new store concepts and bolster online sales.

    By March 24, 2022
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    Courtesy of WoWorks

    WOWorks creates new CIO role as it updates its tech stack

    Kyle Mark will lead the company's tech operations across its four brands as it makes upgrades, including a new POS system and loyalty program.

    By March 18, 2022
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    Courtesy of Uber

    Uber Eats customers must pay fuel surcharges starting tomorrow

    An additional $0.35 to $0.45 will be added on delivery orders in nearly every national market through May to help couriers manage spiking gas prices.

    By March 15, 2022
  • Image attribution tooltip
    Permission granted by Sweetgreen

    Sweetgreen's digital sales made up 67% of Q4 2021 revenue

    By capturing the majority of its online orders through proprietary platforms, the salad chain has been able to collect valuable consumer data that informs digital-exclusive offerings. 

    By March 7, 2022
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    Courtesy of Saladworks

    Saladworks to offer delivery from 20 host kitchens through Combo Kitchen deal

    The partnership allows Saladworks to experiment with its menu and offerings in a large market without significant investment in labor, capital or real estate.

    By March 4, 2022
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    Retrieved from IHOP on March 09, 2020

    IHOP tests 2 virtual brands in 50 stores

    Parent company Dine Brands has expanded Thrilled Cheese and Super Mega Dilla from nine restaurants last quarter to 50.

    By March 3, 2022
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    Courtesy of REEF Technology
    Reef Technology's expansion

    Wendy's CFO: Ghost kitchens, nontraditional units will make up half of 2022 store growth

    The burger chain, which has opened 30 kitchens with Reef so far, plans to open up to 200 more units with the ghost kitchen platform this year.

    By March 2, 2022
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    Scott Olson via Getty Images

    Yelp: About 18K restaurants added outdoor dining since pandemic's start

    Consumer searches for places that offer meals al fresco have risen 292% in the second year of COVID-19 compared to before the crisis.

    By Feb. 28, 2022
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    Thai Phi Le/Restaurant Dive

    Wendy's creates development fund, new store formats to grow franchise diversity

    The burger chain's "Own Your Opportunity" recruitment initiative is designed to increase restaurant ownership among women and people of color.

    By Feb. 28, 2022
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    Courtesy of Target

    Target to test Starbucks orders, returns with curbside pickup

    The retailer will debut the features this fall in select cities as its same-day services continue to expand.

    By Kaarin Vembar • Feb. 23, 2022
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    Courtesy of Miso Robotics

    White Castle brings cooking robot to 100 more restaurants

    The burger chain will soon use Miso Robotics' Flippy 2 robot, which can perform the work of a whole fry station, at nearly one-third of its units. 

    By Feb. 15, 2022
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    garett_mosher via Getty Images

    Slower McDonald's units may see higher DoorDash fees

    The delivery company lowered standard commissions on orders to 11.6% as part of a November deal, but that charge jumps to 17.6% if a driver has to wait over seven minutes.

    By Feb. 14, 2022
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    Retrieved from Native Grill & Wings on November 22, 2021

    Fat Brands' CEO on developing supply chain, labor strategies for the Super Bowl

    Andy Wiederhorn talks how shortages and price hikes of the past few years have informed contingency plans ahead of the big game. 

    By Feb. 10, 2022
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    Robert Mora via Getty Images

    C3 takes over in-room dining at The Westin Las Vegas Hotel & Spa

    This marks the ghost kitchen company's latest hotel deal as it works to diversify its offerings through partnerships and its own brick-and-mortar concepts. 

    By Feb. 9, 2022
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    Stephanie Keith / Stringer via Getty Images

    How to prepare your restaurant for Valentine's Day crowds amid COVID-19

    Personalization, limited menus and social media engagement can be a recipe for success despite labor struggles on this high-traffic day, writes Jennifer Simmons, director of marketing at Restaurant365.

    By Jennifer Simmons • Feb. 9, 2022
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    Courtesy of Brinker International

    Brinker plans more off-premise-only kitchens, virtual brand expansion

    The chain opened an off-premise kitchen in Manhattan last month and plans to open similar units near universities in Dallas and Columbus, Ohio, CEO Wyman Roberts said during the company's Q2 earnings call. 

    By Feb. 4, 2022
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    Courtesy of Jimmy John's

    Jimmy John's opens its first drive-thru-only restaurant

    The chain's new format includes a dual-sided drive-thru with a designated pickup lane for mobile and online orders, as well as carryout lockers.

    By Feb. 3, 2022
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    Permission granted by Hannah Allred, Kitchen United

    Kitchen United teams with Simon Property Group to bring off-premise eating to malls

    The ghost kitchen's "Grab Go Eat" concept lets diners order from mall restaurants for on-premise pickup, delivery to tables or stores and off-premise takeaway, CEO Michael Montagano said.

    By Feb. 3, 2022