Operations: Page 3
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Retrieved from Wawa press release.
Wawa’s Hoagiefest continues a run of foodservice value deals
With 62% of U.S. consumers eating less fast food due to inflation, c-stores and restaurants are leaning more into discounts and promotions.
By Brett Dworski • June 18, 2024 -
Brandon Bell via Getty Images
Shake Shack hires Arby’s vet as COO
Stephanie Sentell, who has over two decades of restaurant experience, will oversee operations at company-owned restaurants.
By Julie Littman • June 17, 2024 -
Explore the Trendline➔
Permission granted by Homeroom
TrendlineIndependent restaurants
In an industry built on in-person interactions and long-term relationships with customers, the pandemic has dealt a serious blow to independent operators, but many have pivoted and found new ways to reach diners.
By Restaurant Dive staff -
Joe Raedle via Getty Images
McDonald’s ends IBM drive-thru voice order test
The fast food chain still sees a future for automated order taking at the drive-thru and expects to make a decision about the tech by year’s end.
By Aneurin Canham-Clyne • June 17, 2024 -
Justin Sullivan / Staff via Getty Images
Traffic at QSR chains in California declines following minimum wage increase
Price increases meant to offset the cost of the sector’s $20 minimum wage in the state have significantly dented customer visits, data from Placer.ai shows.
By Julie Littman • June 13, 2024 -
Courtesy of CKE
CKE appoints Papa Johns vet as chief technology and growth officer
Justin Falciola will oversee information technology, digital strategy and operations and help deploy new technologies as the company invests in digital channels.
By Julie Littman • June 12, 2024 -
Permission granted by Michelle Hook
Q&APortillo’s CFO Michelle Hook shares secret sauce for restaurant growth
Hook talks about her job switch from Domino’s after 17 years, what creates passion for the work and how Portillo’s is viewing growth.
By David McCann • June 12, 2024 -
Permission granted by Rubio's Coastal Grill
What drove Rubio’s to declare bankruptcy again
Despite completing a restructuring in 2020, the chain struggled to overcome macroeconomic headwinds that led to three years of negative EBITDA.
By Julie Littman • June 12, 2024 -
Permission granted by Corner Bakery
Corner Bakery promotes COO to president
Erin Hasselgren, who returned to the chain as COO in 2023, has become the company’s fifth president and first under new owner SSCP.
By Julie Littman • June 12, 2024 -
Courtesy of Red Lobster
Red Lobster says it’s ‘here to stay’ with Flavor Flav-led campaign
To combat doomsaying around its Chapter 11 bankruptcy filing, the seafood chain is going full steam ahead on its Crabfest promotion.
By Peter Adams • June 11, 2024 -
Joe Raedle via Getty Images
Waffle House workers claim organizing prompted companywide wage bumps
While CEO Joe Rogers III said wage increases were five years in the making, they also come months after organized workers went on strike at several stores calling for higher pay.
By Aneurin Canham-Clyne • June 11, 2024 -
Brandon Bell via Getty Images
What operators can learn from Red Lobster’s downfall
While the full-service chain’s food options have remained relatively unchanged during the past few decades, restaurants like Angry Crab Shack have found success by constantly innovating.
By Julie Littman • June 11, 2024 -
Permission granted by Tijuana Flats
Tijuana Flats appoints turnaround expert as CEO
James Greco, who has helped revitalize brands like Sbarro and Bruegger’s, joins the fast casual brand two months after it declared bankruptcy.
By Julie Littman • June 11, 2024 -
Permission granted by Bojangles
Bojangles launches catering through ezCater partnership
The channel is expected to provide a sales boost, especially with average catering orders about 10 times larger on average than digital transactions.
By Julie Littman • June 10, 2024 -
Brandon Bell via Getty Images
Deep DiveHow a bad real estate deal sunk Red Lobster
Trouble began in 2014 when the chain’s owner sold its real estate in a sale-leaseback, putting the seafood brand on the hook for millions in rent.
By Julie Littman • June 10, 2024 -
Sponsored by Pulley
ICSC highlights: Permitting challenges serving up trouble
At ICSC, retailers underscored the current economic climate and the trouble with permitting.
June 10, 2024 -
Brett Dworski/Restaurant Dive
Foxtrot is returning — but with plenty of questions about its future
Founder Mike LaVitola plans to reopen several locations this summer, yet it’s unclear how he’s been involved with the retailer amid its bankruptcy process.
By Brett Dworski • June 6, 2024 -
Retrieved from Taco Bell.
Taco Bell brings Kellanova’s Cheez-It to the menu
The Big Cheez-It Crunchwrap Supreme and Big Cheez-It Tostada feature a cheesy cracker that is 16 times larger than its typical snacking size.
By Christopher Doering • June 6, 2024 -
Permission granted by &pizza
Q&A // Meet the execHow &pizza’s CEO brought the cool back into the brand
Mike Burns, now seven months into his tenure at the pizza chain, turned the music up in stores and told employees to be who they are as part of reviving the brand’s culture.
By Julie Littman • June 6, 2024 -
Courtesy of TGI Fridays
Why TGI Fridays expects hotels to be a growth channel
The full-service chain, which opened a unit inside Hilton Garden Inn in Hollywood, California, says converting generic restaurants inside hotels decreases time and cost to develop.
By Julie Littman • June 6, 2024 -
Permission granted by Rubio's Coastal Grill
Rubio’s files for bankruptcy protection
The company, which has been under financial pressures due to diminishing traffic and rising costs, said a Chapter 11 filing is part of facilitating a sale.
By Julie Littman • Updated June 5, 2024 -
Courtesy of Portillo's
Portillo’s enters late-night daypart
As part of the company’s strategy to add more convenience and flexibility for guests, its 86 restaurants now open at 10 a.m. with 15 operating past 10 p.m.
By Julie Littman • June 5, 2024 -
Courtesy of Blaze Pizza
Blaze Pizza to move HQ to Atlanta
Its East Coast headquarters will help the chain during the next phase of growth, CEO Beto Guajardo said.
By Julie Littman • June 5, 2024 -
doble-d via Getty Images
Restaurant openings up 6%, but momentum slowing
Sweets and snack concepts had the most openings with new dessert stores up 52%, followed by shaved ice outlets up 22%, according to a Yelp report.
By Julie Littman • June 5, 2024 -
Permission granted by Rusty Taco
Good 2 Go grows partnership with Mexican QSR
Rusty Taco will open its first seven shops in Colorado alongside the convenience store chain’s locations
By Jessica Loder • June 4, 2024 -
Permission granted by Rubio's Coastal Grill
Rubio’s closes 48 CA stores following minimum wage hike
Following a review of operations and given the current economic environment, the chain decided to close the locations due to the increased cost of doing business in the Golden State.
By Julie Littman • June 3, 2024
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