Operations: Page 3


  • Sen. Bernie Sanders address Howard Schultz at a hearing of the Senate committee on Health, Education, Labor and Pensions
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    Aneurin Canham-Clyne/Restaurant Dive
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    How the politics of restaurant labor changed in 2023

    This year ushered in new regulations about fast food worker pay in California, the end of the subminimum wage in Chicago and a joint-employer rule that puts pressure on franchisors.

    By Dec. 20, 2023
  • 7-Eleven
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    Retrieved from 7-Eleven.
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    How c-stores are using food, merch and more to boost holiday traffic

    Whether it’s festive coffees, ugly sweaters or even a seasonally themed pic from Wally’s photo booth, c-stores are taking a variety of approaches to engaging customers.

    By Christine Blank • Dec. 19, 2023
  • Trendline

    The growth of in-store technology at restaurants

    The pandemic has accelerated the adoption of tech in the industry, from using digital menus to integrating artificial intelligence into their operations.

    By Restaurant Dive staff
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    chameleonseye via Getty Images
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    McDonald’s to survey franchisees on child labor practices

    McDonald’s operators in five states were fined by the U.S. Department of Labor for making minors work longer hours in more dangerous roles than permitted.

    By Dec. 18, 2023
  • An exterior image of a restaurant with glass windows and a sign that says sweetgreen.
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    Retrieved from Sweetgreen/BusinessWire on August 10, 2022
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    Sweetgreen chief development officer will step down

    Jim McPhail will leave the company on Dec. 31 after working as CDO for four years, and Timothy Noonan has been promoted to SVP of development and will assume McPhail’s development responsibilities.

    By Dec. 18, 2023
  • McDonald's drive thru sign
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    Justin Sullivan via Getty Images
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    McDonald’s, KFC, Burger King, Wendy’s franchisees face ‘convict leasing’ suit in Alabama

    Incarcerated workers are suing Alabama and employers, including franchisees of major restaurant chains, over an alleged system of coerced labor.

    By Dec. 14, 2023
  • An image of Ray Risley, U.S. president and COO at TGI Fridays and Nik Rupp, CFO of TGI Fridays
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    Permission granted by TGI Fridays
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    TGI Fridays hires COO, CFO

    Ray Risley becomes U.S. president and COO while Nik Rupp joins the chain as CFO and president of international markets, less than two months after Weldon Spangler was hired as CEO.

    By Dec. 13, 2023
  • A man in a dark car at a Wendy's drive-thru that uses artificial intelligence to take orders
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    Retrieved from Wendy's on December 11, 2023
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    Wendy’s franchisees can pilot drive-thru AI in 2024

    Wendy’s FreshAI, a partnership with Google Cloud, used drive-thru chatbots to shave 22 seconds off service times at a Columbus, Ohio, test site compared to the local market average.

    By Dec. 11, 2023
  • A photograph of Shake Shack CEO Randy Garutti jumping in the air in front of a Shake Shack
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    Courtesy of Shake Shack
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    Shake Shack CEO Randy Garutti to retire in 2024

    Garutti, who became the chain’s CEO in 2011, will depart the company as it prepares to open 80 units next year and expand its drive-thru footprint. 

    By Dec. 11, 2023
  • Large group of excited fans celebrating success of their sports team while watching a game in a bar.
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    skynesher via Getty Images
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    Sponsored by DIRECTV FOR BUSINESS

    How to create entertainment that keeps your guests eating, drinking and having fun

    Ensure your restaurant is set up to keep your guests coming back week after week, season after season.

    Dec. 11, 2023
  • An image of six people at a table in a restaurant wearing Santa hats
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    SolStock via Getty Images
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    NRA: 63% of adults plan to eat out during holidays

    Millennials are the top demographic to visit restaurants during the holidays as a way to avoid crowded grocery stores, per a National Restaurant Association survey of over 1,000 U.S. adults. 

    By Dec. 8, 2023
  • An image of Habit Burger restaurant with outdoor seating
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    Retrieved from The Habit Burger Grill on December 08, 2023
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    Habit Burger to open its first mobile pickup lane

    Mobile pickup lanes could dramatically decrease the burger chain’s wait times, which can reach six to eight minutes as employees prepare meals to order.

    By Updated Dec. 8, 2023
  • An image of Craig LeMieux, CEO of Rock N Roll Sushi and Terri Jessen, VP of operations
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    Permission granted by Rock N Roll Sushi
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    Rock N Roll Sushi hires experienced franchise exec as CEO

    Craig LeMieux, who has decades of franchising experience, will lead the chain as its top executive. Terri Jessen was appointed VP of operations. 

    By Dec. 7, 2023
  • An exterior shot of a Red Robin restaurant, which is lit from inside, at night
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    The image by Cbraccialini is licensed under CC BY-SA 4.0
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    Red Robin appoints chief people officer

    Meghan Spuler joins the casual chain in the midst of its ongoing North Star Plan transformation, which includes a new staffing model.

    By Dec. 7, 2023
  • Red Robin menu items, including shrimp, fries and rigs atop white plates.
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    Permission granted by Red Robin
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    How 6 casual chains revamped their menus in 2023

    IHOP, Denny’s, Red Robin and TGI Fridays emphasized menu updates this year in a bid to boost traffic and sales.

    By Dec. 6, 2023
  • An exterior photo of CaliExpress by Flippy restaurant in California
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    Retrieved from CaliExpress by Flippy on December 05, 2023
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    Miso Robotics to open autonomous restaurant in California

    CaliExpress by Flippy was created in partnership with Cali Group and PopID and uses robotic arms to cook burgers and fries, requiring minimal human labor.

    By Dec. 6, 2023
  • Two hands holding up gift cards from Cheesecake Factory
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    Courtesy of The Cheesecake Factory
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    Restaurant gift card sales rose during Thanksgiving holiday weekend

    Guests spent 7.3% more on restaurant gift cards during the Thanksgiving weekend compared to the same period in 2022, per Paytronix data. 

    By Dec. 4, 2023
  • Top down shot of food item on table
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    Permission granted by Idaho Potato Commission, David Malosh
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    Sponsored by Idaho Potato Commission

    How this ingredient can drive profitability and innovation while simplifying your operations

    Today’s restaurant chefs and operators are continually looking for ways to enhance profitability, simplify operations and captivate their customers.

    Dec. 4, 2023
  • Justin Murakami was promoted to COO of Sprinkles in Nov. 2023.
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    Courtesy of Sprinkles
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    Sprinkles promotes new COO

    Justin Murakami will lead operations as the company prepares to expand its network of production and pantry bakeries, as well as its cupcake “ATMs.”

    By Dec. 1, 2023
  • Burger King gets a fresh look
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    Courtesy of Burger King
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    From the archives

    A look back at 8 major franchisee bankruptcies in 2023

    Burger King, Popeyes, McDonald’s and more saw multi-unit operators go belly-up due to struggles with inflation, low traffic and rising costs.

    By Dec. 1, 2023
  • McDonald’s employee Nidia Torres speaks at a rally of fast food workers and supporters for passage of AB 257, a fast-food worker health and safety bill, on April 16, 2021
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    Mario Tama via Getty Images
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    How 5 restaurant chains are preparing for $20 wage in California

    Brands like McDonald’s and Chipotle are planning menu price hikes and investing in operations and tech improvements to offset higher labor costs.

    By Nov. 30, 2023
  • A photo of meatloaf from Travel Center's of America's dinner menu.
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    Permission granted by TravelCenters of America
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    Can c-stores become dinner destinations?

    While the industry is better known for beverages and snacks, a growing emphasis on meals can open big opportunities for retailers with the right offers.

    By Jessica Loder • Nov. 28, 2023
  • A smiling female barista hands two warm takeout coffee cups to a waiting customer.
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    Maksym Belchenko via Getty Images
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    Coffee, tea QSRs report traffic bump from return to office

    Category operators opened 3,500 new units as of March 2023 compared to March 2022 following a spike in consumer demand, according to Circana data.

    By Nov. 27, 2023
  • A woman is ordering food off of a self-service kiosk.
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    frantic00 via Getty Images
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    Why QSRs are doubling down on kiosks

    Burger King, Taco Bell and Shake Shack are among the chains adding this technology to boost check and reduce labor pressure.

    By Nov. 27, 2023
  • An image of Popeyes' five wings flavors on an orange background
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    Courtesy of Popeyes
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    Popeyes adds wings lineup to core menu

    The menu expansion follows the chain's successful Ghost Pepper Wings LTO, which contributed to a 5.6% increase in same-store sales during Q3.

    By Nov. 22, 2023
  • Coffee bar in supermarket
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    Courtesy of Sprouts Farmers Market
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    Sprouts expands partnership with Phoenix coffee chain

    Following a successful pilot, the grocer has opened a Press Coffee bar in a store in Scottsdale, Arizona, and plans to bring the concept to three more locations in the city during the coming weeks.

    By Peyton Bigora • Nov. 21, 2023