Operations
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ColumnShift Change: Yum Brands taps COO David Gibbs as CEO
This week's Shift Change also highlights the departure of McDonald's manager of culinary innovation, a new CFO at Bonchon and a new chief legal officer at El Pollo Loco.
By Julie Littman • Aug. 16, 2019 -
FAA grants approval for drone food delivery pilot in North Carolina
Third-party platforms and restaurants are looking to the skies for the next phase of food delivery, but landing in crowded urban areas and navigating liability issues could prove challenging.
By Emma Liem Beckett , Emma Cosgrove • Aug. 16, 2019 -
Qdoba fined over $400K for child labor law violations
The Massachusetts state attorney's office cited more than 200 cases of minors working past the maximum number of hours in a single shift.
By Rosie Bradbury • Aug. 16, 2019 -
Kitchen United hosts culinary 'boot camps' for potential hires
The ghost kitchen platform is offering trainings in knife skills, ingredient prep and career planning to attract talent in a challenging labor market.
By Rosie Bradbury • Aug. 14, 2019 -
Wendy's dishes out 2M spicy nuggets after May Twitter challenge
The giveaway via DoorDash comes after the burger chain promised to bring back the menu item if fans racked up 2 million "likes."
By Robert Williams • Aug. 13, 2019 -
Yum Brands appoints new CEO
Following systemwide sales growth of 10% during Q2, COO David Gibbs will take the reigns from Greg Creed after his retirement.
By Julie Littman • Aug. 13, 2019 -
Opinion4 ways to achieve profitability without disrupting quality of service
The key to reaching big goals is setting bite-sized benchmarks and ensuring employees understand how their actions impact the entire business, says Compeat's SVP of Operations Dori Salisbury.
By Dori Salisbury • Aug. 12, 2019 -
Vinyl gloves used at major QSRs linked to health risks, study says
Gloves used at McDonald's, Burger King and Wendy's contain chemicals that can cause reproductive issues in adults and brain development delays in children, according to the report.
By Lauren Manning • Aug. 12, 2019 -
Column
Shift Change: Red Robin appoints 3 board members, interim CEO to retire
This week's column also highlights executive changes at CKE Restaurants, Taco Bell, Waitr and California Pizza Kitchen.
By Julie Littman • Aug. 09, 2019 -
Delivery firms boast revenue gains, but profitability remains elusive
Customer growth was strong for Uber Eats, Grubhub and Waitr during the first half of the year, but all have struggled with restaurant and customer backlash regarding fees and company policies.
By Julie Littman • Aug. 09, 2019 -
Deliveroo's 'rescue team' will convert struggling restaurants to delivery-only
The initiative, which offers participating stores space in its virtual kitchens and help with menu development, branding and pricing, marks the platform's latest bid to stay competitive in the U.K. market.
By Rosie Bradbury • Aug. 09, 2019 -
Why major restaurants want to land airport locations
From Shake Shack to Panera and Pret A Manger, fast casuals are targeting traveling consumers as a new area of growth.
By Julie Littman • Aug. 08, 2019 -
Popeyes to roll out chicken sandwich across US stores
On Monday, the chain will launch the new product nationwide in the wake of competitor Chick-fil-A's growing success.
By Alicia Kelso • Aug. 08, 2019 -
Waitr teams with Olo to streamline POS systems
The partnership could strengthen restaurant loyalty by simplifying operations and providing solutions to order errors and delays, a growing trend in the competitive delivery space.
By Rosie Bradbury • Aug. 07, 2019 -
OpinionWhat the dine-in sector can learn from the Just Eat merger
In-restaurant mobile ordering hasn't yet reached the ubiquity of delivery, says Wi5 Chief Strategy Officer Gavin Peters, but restaurants who don't anticipate this shift will lose out to digital-first brands.
By Gavin Peters • Aug. 06, 2019 -
Aramark buys college food delivery service Good Uncle
Growing competition from third-party aggregators is pushing college foodservice providers into offering delivery and pickup.
By Julie Littman • Aug. 06, 2019 -
How 4 chains changed their models to ride the delivery wave
From pickup windows to shelves, fast casual and QSR chains are modifying their operations to improve the flow of off-premise traffic.
By Julie Littman • Aug. 06, 2019 -
21% of diners willing to pay more at eatertainment than traditional night venue
While activities are a top consideration for where consumers choose to go out, quality food also is top of mind, according to a SevenRooms report.
By Julie Littman • Aug. 05, 2019 -
Taco Bell global brand chief departs, duties split between 2 SVPs
Marisa Thalberg plans to retain an advisory role at parent company Yum Brands, which recently appointed retail vet Mark King as Taco Bell's CEO.
By Peter Adams • Aug. 05, 2019 -
Tabletop tech speeds up service and boosts profits, study says
Research into the impact of POS technology at a casual dining chain found that it bridged gaps in waiter performance without impacting staff numbers.
By Rosie Bradbury • Aug. 05, 2019 -
Taco Bell blames supplier for the great tortilla shortage of 2019
After a nine-day lapse in supply at some locations that led one customer to call 911, Yum Brands' CEO said the company has spoken to its supplier and hopes to avoid similar situations in the future.
By Matt Leonard • Aug. 05, 2019 -
Column
Shift Change: Domino's adds HR exec; Mendocino Farms appoints CEO
This week's Shift Change also highlights new leadership at Punch Bowl Social, Black Bear Diner and more.
By Julie Littman • Aug. 02, 2019 -
Chipotle smashes TikTok records with #GuacDance challenge
In TikTok's top branded challenge in the U.S. to date, the burrito chain saw 250,000 video submissions for its National Avocado Day dance-off.
By Robert Williams • Aug. 02, 2019 -
Q&ATimes Square McDonald's takes infill building to the extreme
Constructing the $10 million, eight-month-long project on such a heavily trafficked site meant overcoming myriad challenges and safety issues, said Schimenti's Gregg Chappell.
By Jenn Goodman • Aug. 01, 2019 -
Pizza Hut could temporarily close up to 500 stores over next 2 years
Underperforming units will be transformed into express stores focused on carryout and delivery with existing or new franchisee partners.
By Julie Littman • Aug. 01, 2019
