Operations
-
Popmenu: 35% of diners are cutting back on restaurant tips
Tipping fatigue and consumer price sensitivity driven by inflation may be lowering both the frequency and size of tips given to workers.
By Aneurin Canham-Clyne • April 10, 2026 -
Starbucks hires Chipotle’s chief development officer
Stephen Piacentini will help the coffee chain execute its ambitious renovation and development plans as part of the Back to Starbucks initiative.
By Aneurin Canham-Clyne • April 10, 2026 -
Explore the Trendline➔
Getty Images
TrendlineBack-of-house Technology
From AI-enhanced inventory management systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
How Panera developed its Salad Stuffers
Creating its Italian Stuffed Roll took 20 iterations to ensure that it had the right crunch, softness and could properly hold a salad.
By Julie Littman • April 10, 2026 -
Carl’s Jr franchisee says California’s $20 minimum wage led to bankruptcy
Friendly Franchisees Corp.’s subsidiary Sun Gir said the pay increase led to significant expenses, while sales declines exacerbated financial woes.
By Julie Littman • April 8, 2026 -
KFC’s Saucy adds premium Pepsi Drips products
The chicken chain’s tender-focused spinoff is getting four new beverages that combine soda with premium ingredients like blue raspberry boba.
By Aneurin Canham-Clyne • April 8, 2026 -
Major Carl’s Jr franchisee in California files for bankruptcy
A 65-unit operator filed for Chapter 11 protections under various subsidiaries after owning the sites for more than two decades.
By Julie Littman • Updated April 7, 2026 -
The Cheesecake Factory, Chick-fil-A leads AUVs among major restaurant chains
Pizza brands, sandwich chains and beverage concepts tended to have weaker average unit volumes than casual dining brands and chicken QSRs in 2025, according to Circana’s data.
By Aneurin Canham-Clyne • April 6, 2026 -
How international restaurant brands are reshaping the US market
Luckin Coffee, Mixue and other chains are winning over consumers with digital-first operations and experiential dining experiences.
By Michael Brady • April 6, 2026 -
Burger King to hire 60K workers as part of turnaround
Investment in menu items, marketing and renovations have helped the chain bring in customers. Now it needs the workers to serve them.
By Aneurin Canham-Clyne • April 2, 2026 -
Starbucks adds performance bonuses for frontline workers
Baristas and shift supervisors could see $300 quarterly bonuses starting in July, while Starbucks is expanding tipping across ordering channels.
By Aneurin Canham-Clyne • Updated April 3, 2026 -
McDonald’s sets date for Under $3 Menu debut
The value menu, which launches April 21, will include at least 10 items and builds on the chain’s strategy of boosting traffic with low-priced items.
By Julie Littman • April 2, 2026 -
Dave & Buster’s CEO: Guest experience ‘can never exceed’ staff experience
The chain is reducing turnover, increasing engagement and “fostering a collaborative culture” among employees to drive traffic, Tarun Lal said.
By Bryan Wassel • April 2, 2026 -
Shake Shack will overhaul its tech with focus on AI, loyalty
The fast casual burger brand hopes a new rewards system, modernized point-of-sale platform and AI-backed operational analytics will aid its growth.
By Aneurin Canham-Clyne • April 2, 2026 -
7 Brew will open its first college location in the fall
The fast growing coffee chain’s non-traditional walk-thru locations at high-traffic retailers and universities could help it strengthen its on-premise experience.
By Aneurin Canham-Clyne • April 1, 2026 -
McDonald’s creates US COO role
Skye Anderson will return to McDonald’s USA after serving as president of the chain’s global business services for three years.
By Julie Littman • April 1, 2026 -
The image by Rsa182 is licensed under CC BY-SA 3.0
Why Rave Restaurant Group cut ties with Uber Eats
Pizza Inn’s owner said the chain is focusing on dine-in traffic through value offerings instead of increasing volume through unprofitable orders.
By Julie Littman • Updated April 1, 2026 -
IHOP expands value platform, launches proprietary coffee
The menu updates are part of the chain’s strategy to drive traffic with wallet-friendly offers and boost check averages with premium items.
By Julie Littman • March 31, 2026 -
First Watch cuts its COO
As part of an operations leadership restructure, the company let Dan Jones go on Friday after he served four years in that position.
By Julie Littman • March 31, 2026 -
Papa Johns launches toasted sandwich lineup
Under pressure from Domino’s growing market share, Papa Johns launched a new menu category that could expand its reach across consumer cohorts.
By Aneurin Canham-Clyne • March 30, 2026 -
Sponsored by Toast
Choosing a POS system: What restaurant operators prioritize in 2026
A practical guide to how restaurants evaluate POS systems in 2026, including real operator insights.
By Tessa Zuluaga • March 30, 2026 -
Retrieved from Town Pump.
Town Pump to place standalone coffee kiosks in its parking lots
The 400-square-foot sites will be branded as Stonehouse Coffee Shots, after the retailer’s coffee program, and will feature pickup and drive-thru windows.
By Brett Dworski • March 27, 2026 -
How OpenTable’s updated client agreements will impact restaurants
Effective April 16, the reservation platform said it will require its partner operators to agree that it is the primary table management system to ensure accuracy and guest data protections.
By Julie Littman • March 26, 2026 -
How 10 major restaurant chains are overhauling their strategies
From Wendy’s to Outback, heavyweight brands are investing in new menu items and operational improvements — often accompanied by closures and renovations — to get back on track.
By Aneurin Canham-Clyne • March 26, 2026 -
Starbucks tests new ordering channels for licensed stores
Kiosks and scheduled orders could be coming to Starbucks cafes in airports, as the chain looks to speed up operations at high-traffic licensed stores.
By Aneurin Canham-Clyne • March 25, 2026 -
Domino’s uses AI to improve Tracker pickup and delivery times
The tracking engine combines inputs from team members with machine learning to offer more accurate time estimates.
By Julie Littman • March 25, 2026