Operations
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Supply challenges could delay McDonald's chicken sandwich launch, analysts predict
Research firm Stephens reports there are not enough five-pound chicken products, the same size that Chick-fil-A and Popeyes use for their sandwiches, to supply the fast food giant's U.S. system.
By Alicia Kelso • Dec. 12, 2019 -
Potbelly CFO departs for Planet Fitness
Four-time CFO Tom Fitzgerald is leaving Potbelly Corp. on Dec. 27 after one year as finance chief; the Chicago-based sandwich chain is searching for a replacement.
By Jane Thier • Dec. 12, 2019 -
Cava secures $40M in latest funding round
The company has now raised over $459 million in funding and is worth over $578 million.
By Julie Littman • Dec. 12, 2019 -
IHOP flips into fast casual segment with new concept
The restaurant chain will open Flip'd by IHOP in Atlanta in April, with locations in New York City, Washington D.C., Denver and San Francisco under consideration for next year.
By Julie Littman • Dec. 11, 2019 -
McDonald's could sell 250M Beyond Meat burgers annually in US, report says
Though the fast food giant is only selling 20 to 30 plant-based burgers per day in its Canadian test, UBS predicts the product would eventually drive strong sales if sold in America.
By Lauren Stine • Dec. 11, 2019 -
Famous Dave's parent grilling up new concepts
BBQ Holdings is opening a new concept in Oklahoma with pitmaster Travis Clark called Clark Crew BBQ as part of its strategy to become a multi-brand company.
By Alicia Kelso • Dec. 10, 2019 -
Q&ALunch Break: Corner Bakery's off-premise lead talks third-party challenges
Steep delivery fees and erosion of brand control are major obstacles, but these partnerships are still key to growth, says Ed Keller, Corner Bakery's director of off-premise business development.
By Emma Liem Beckett • Dec. 10, 2019 -
Third-party sales will make up 70% of delivery orders in 2022
Off-premise demand is transforming restaurant real estate to include more ghost kitchens, new interior formats and drive-thru pickup lanes, according to a CBRE report.
By Alicia Kelso • Dec. 09, 2019 -
Dive Awards
Restaurant of the Year: Chick-fil-A
The QSR's customer service and focus on technology have driven meteoric growth, making it the third-largest U.S. restaurant chain despite negative publicity and city bans.
By Julie Littman • Dec. 09, 2019 -
Dive Awards
Emerging Brand of the Year: MOD Pizza
The top-your-own pizza chain is leveraging savvy tech investments and off-premise optimization to win a hefty — and growing — slice of market share from legacy brands and nimble newcomers.
By Emma Liem Beckett • Dec. 09, 2019 -
Dave & Buster's cashes in on contactless commerce app
The restaurant chain's app uses NFC technology to let customers play games with a phone tap and manage rewards points.
By Robert Williams • Dec. 05, 2019 -
Uber Eats launches group ordering
The website feature can be used for delivery and pickup, and follows a string of similar rollouts across major third-party aggregators.
By Emma Liem Beckett • Dec. 05, 2019 -
Flynn Restaurant Group adopts instant pay across its 1,200 restaurants
The franchise operator has expanded its partnership with DailyPay to improve employee turnover.
By Lauren Stine • Dec. 05, 2019 -
Chipotle enforces sick policy, reports no food safety issues since 2017
Following a norovirus incident in 2017 that sickened several customers, the fast casual chain has enforced its sick policy and new food safety standards, resulting in no incidents within the last two years.
By Julie Littman • Dec. 05, 2019 -
Postmates lays off dozens, closes Mexico City operations
The delivery provider, which has held off on its IPO, could also be exploring a sale during a time when investor sentiment has soured over the profit-starved industry.
By Julie Littman • Dec. 04, 2019 -
Potato shortage won't hurt french fry supply, says Idaho Potato Commission
Severe weather plagued this year's potato crop, but the potato industry is reassuring consumers that fries are still on the menu.
By Lauren Stine • Dec. 04, 2019 -
SponsoredSurviving the $15 minimum wage: How technology can offset rising labor costs
How will you absorb the growing labor costs without raising menu prices and without decreasing food quality, portion size or service levels?
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Pizza Hut tests in-store kiosks with Brookshire
As the pizza chain explores more avenues to grow sales, it entered into a partnership with a grocery retailer and could expand it to other stores in Texas, Arkansas and Louisiana.
By Lauren Stine • Dec. 03, 2019 -
Restaurant industry will be shaped by AI, autonomous vehicles in 2030
In 10 years, restaurants can expect these technologies to transform day-to-day operations, from dynamic pricing to drive-thrus, according to a National Restaurant Association report.
By Emma Liem Beckett • Dec. 03, 2019 -
Chick-fil-A encourages giving the gift of time with multichannel campaign
Across a TV spot, online store and pop-up shop, the QSR looks to deliver for the 73% of consumers that say they want more time with people they love this holiday season.
By Dianna Christie • Dec. 02, 2019 -
Subway to start the year with pricing discounts despite previous protests
Under new CEO John Chidsey, the chain eyes price cuts to at least two sandwiches, according to the New York Post, despite complaints from franchisees.
By Julie Littman • Dec. 02, 2019 -
Group criticizes McDonald's for fired CEO's $42M severance package
Investors and New York City's comptroller told the fast food chain that they were "distressed" by the substantial severance Steve Easterbrook received and urged it to adopt a stronger clawback policy.
By Alicia Kelso • Nov. 27, 2019 -
ColumnShift Change: Starbucks hires exec focused on diversity; Carrols brings on new CFO
This week's Shift Change also highlights new executives at Roy Rogers and Another Broken Egg Cafe.
By Julie Littman • Nov. 27, 2019 -
Pay by the numbers: How much top restaurant execs make compared to their employees
Compensation for the CEOs of public companies averaged over $5 million in 2018 while average pay was just over $10 per hour for workers.
By Julie Littman • Nov. 27, 2019 -
Burger King's largest operator taps new CFO after $8.3M flub
After a major discounting error by Carrols Restaurant Group' over the summer, Realogy Holdings Corp. strategist and former CFO Anthony Hull is stepping in to restore order.
By Jane Thier • Nov. 27, 2019
