Operations


  • An image of a refreshed Subway.
    Image attribution tooltip
    Courtesy of Subway
    Image attribution tooltip

    Subway to remove free footlong offer from Sub Club

    On April 1, the company will allow members to earn a $2 reward for every 400 points accumulated.

    By Feb. 20, 2026
  • Protestors confront ICE officers in Minneapolis, Minnesota
    Image attribution tooltip
    Stephen Maturen via Getty Images
    Image attribution tooltip

    NRA: Tariffs, immigration and swipe fees will define restaurant politics in 2026

    The National Restaurant Association said restaurants need stable trade policy, protections for immigrant workers and lower swipe fees.

    By Feb. 20, 2026
  • Trendline

    Back-of-house Technology

    From AI-enhanced inventory management systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • A Buggalo's and Fatbuger restaurant signs
    Image attribution tooltip
    Laser1987 via Getty Images
    Image attribution tooltip

    Fat Brands sued by lender over cash use during bankruptcy

    352 Capital contests Fat’s plan to use management fees and other cash under securitization receivables to fund operations during Chapter 11 proceedings.

    By Feb. 19, 2026
  • Toast for Hotel Restaurants
    Image attribution tooltip
    Permission granted by Toast
    Image attribution tooltip

    Toast courts fast food restaurants

    The company is entering the drive-thru business in a bid to attract more of the quick-service sector to its customer rolls.

    By Patrick Cooley • Feb. 19, 2026
  • A hand dips a chicken tender into a sauce
    Image attribution tooltip
    Courtesy of Wingstop
    Image attribution tooltip

    How Wingstop plans to weather traffic slides and winter storms

    The company expects investments in speed of service and in loyalty systems will reverse a third quarter of comparable sales declines.

    By Feb. 18, 2026
  • A hand holds up a smartphone with various graphics coming off of it. In the background,there is a blurred restaurant table.
    Image attribution tooltip
    bankkgraphy via Getty Images
    Image attribution tooltip

    NRA: Over 25% of restaurant operators use AI

    Marketing is the top area where automation is being used, followed by administrative tasks, according to a National Restaurant Association report.

    By Feb. 18, 2026
  • An image of three people sitting at a table as another person serves them food on white plates.
    Image attribution tooltip
    SolStock via Getty Images
    Image attribution tooltip

    NRA: Restaurant, foodservice to surpass $1.5 trillion in sales

    While challenges related to the economy and food and labor costs will persist, the National Restaurant Association said operators are cautiously optimistic.

    By Feb. 17, 2026
  • A person in a denim jacket and jeans uses a touchscreen kiosk in a modern and inviting cafe with patrons in the background.
    Image attribution tooltip
    Permission granted by Olo
    Image attribution tooltip
    Sponsored by Olo

    What’s blocking your direct orders? 5 guest experience gaps to fix

    Maximize margins and guest loyalty by eliminating these five common friction points in direct ordering.

    By Ken Marks - VP, Product Management at Olo • Feb. 17, 2026
  • A promotional image for Wendy's 2-for-$3 breakfast bundles.
    Image attribution tooltip
    Courtesy of Wendy's
    Image attribution tooltip

    Wendy’s pulls back on breakfast hours

    The chain is allowing franchisees to focus more on lunch and late-night hours as same-store sales logs its steepest decline in roughly six years.

    By Feb. 13, 2026
  • Five fancy drinks at McDonald's against a dark blue background.
    Image attribution tooltip
    Courtesy of McDonald's
    Image attribution tooltip

    McDonald’s is adding energy drinks, craft sodas to McCafe line

    The beverages, inspired by the chain’s defunct CosMc’s spinoff, were “highly successful” in a 500-store test and will be deployed nationwide this year. 

    By Feb. 13, 2026
  • A daytime photogrpah of a white building that has an orange sign that says Popeyes Louisina Kitchen
    Image attribution tooltip
    Walter Cicchetti via Getty Images
    Image attribution tooltip

    Popeyes hopes restaurant-level reliability will turn sales around

    The chain, which saw comp sales decline by 4.9% in Q4, has already improved field engagement and targeted support for underperforming restaurants.

    By Feb. 13, 2026
  • A photograph of a person wearing black glasses and a shirt and navy blazer.
    Image attribution tooltip
    Courtesy of Portillo's
    Image attribution tooltip

    Portillo’s hires Outback Steakhouse vet as CEO

    Brett Patterson, who most recently served as CEO of Miller’s Ale House, joins the chain as it slows down its unit growth.

    By Feb. 12, 2026
  • Outside view of the Illinois State Capitol Building
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Restaurant lobby celebrates Illinois court win on swipe fees

    A judge ruled the state can prohibit financial firms from charging interchange fees on tips and sales taxes.

    By Feb. 12, 2026
  • An image of a McDonald's with a sign in the forefront and a gray building in the background.
    Image attribution tooltip
    Ceri Breeze via Getty Images
    Image attribution tooltip

    How McDonald’s won back low-income diners

    Over a year after it began rolling out various value options, the chain is seeing improved scores on affordability and notched 6.8% comparable sales growth in the fourth quarter.

    By Feb. 12, 2026
  • A close up image of a red sign that says Fatburger
    Image attribution tooltip
    Wirestock via Getty Images
    Image attribution tooltip

    ‘Personal attack’: Fat Brands cries foul over plan to oust CEO

    The Fatburger owner admitted to making a mistake in selling shares of Twin Hospitality without court approval, but argued the call for Andrew Wiederhorn’s removal should be denied.

    By Feb. 10, 2026
  • Bambu drink counter inside Walmart's Batavia, Illinois store.
    Image attribution tooltip
    Courtesy of Bambu
    Image attribution tooltip

    Walmart links up with Vietnamese beverage restaurant

    The retailer continues to grow its roster of in-store quick-service restaurant offerings with the opening of a drink station inside an Illinois store. 

    By Peyton Bigora • Feb. 10, 2026
  • The Instacart logo is displayed on a computer monitor.
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    Toast, Instacart launch just-in-time supply tool

    Restaurants will be able to place Instacart Business orders through Toast’s platforms, offering a stopgap option when unexpected supply chain issues hit.

    By Feb. 10, 2026
  • An image of three protein bowls from Sweetgreen
    Image attribution tooltip
    Permission granted by Sweetgreen
    Image attribution tooltip

    Limited-service restaurants are losing traffic to grocers and casual chains

    QSR and fast casual chains will need to improve holistic value and on-premise experiences to bring people back, Placer.ai’s R.J. Hottovy says.

    By Feb. 9, 2026
  • An image of TGI Fridays signage with red and white stripes
    Image attribution tooltip
    Bruce Bennett via Getty Images
    Image attribution tooltip

    Inside TGI Fridays’ ambitious path to 1K units by 2030

    CEO Ray Blanchette said the chain has signed 150 agreements within the past six months, and franchisees are excited to grow again. 

    By Feb. 9, 2026
  • A photograph of a gray sign with a red box inside with white letters that says "Jack" under the box it says "in the box."
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    Jack in the Box goes on defense in Biglari proxy battle

    The fast food chain is urging shareholders to reject an attempt from the activist investor to unseat the board chair.

    By Feb. 5, 2026
  • Several Chipotle items with the brand's version of chicken al pastor.
    Image attribution tooltip
    Courtesy of Chipotle
    Image attribution tooltip

    Chipotle adopts new growth plan as sales slide

    The chain will increase the cadence of LTOs, boost menu innovation, relaunch its rewards program and accelerate unit growth.

    By Feb. 4, 2026
  • An image of a person wearing a black blazer and holding a phone up.
    Image attribution tooltip
    Courtesy of Fogo de Chao
    Image attribution tooltip

    Fogo de Chão deploys AI phone system

    The full-service chain has been leaning heavily on artificial intelligence to manage various elements of its operations to enhance the guest experience.

    By Feb. 4, 2026
  • A night image of a sign that says Bahama Breeze
    Image attribution tooltip
    The image by Krista is licensed under CC BY 2.0
    Image attribution tooltip

    Darden to wind down Bahama Breeze

    After considering strategic alternatives, Darden has decided to shutter 14 Bahama Breeze stores and convert another 14 to different brands.

    By Feb. 3, 2026
  • An image of a person in a suit standing in front of blurred arcade games.
    Image attribution tooltip
    Courtesy of CEC Entertainment
    Image attribution tooltip

    CEC Entertainment names CEO amid expansion push

    CFO Scott Drake will become CEO and president of the eatertainment giant beginning Feb. 13, succeeding David McKillips, who has served in the post since 2020.

    By Updated Feb. 3, 2026
  • An image of a restaurant that has a white sign with "Chili's" on the front and side.
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    Chili’s hones remodel strategy, plots unit growth

    The chain expects to complete eight to 10 redesigns this fiscal year with another 60 to 80 planned for fiscal 2027.

    By Jan. 30, 2026