Operations
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Taco Cabana joins the refreshers trend with new drink lineup
Cabana Refreshers will launch on July 23 starting as a limited-time offer, but could become a permanent beverage if proven popular.
By Julie Littman • July 11, 2025 -
What restaurants can learn from c-store’s sweet treat offerings
Owning their own baked goods or ice cream program gives retailers a world of innovation to play with, but comes with significant challenges, experts say.
By Christine Blank • July 11, 2025 -
Explore the Trendline➔
Wavebreakmedia via Getty ImagesTrendlineBack-of-house Technology
From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Wagamama hires Bloomin’ vet to oversee US development
Suk Singh will serve as chief development officer for the U.K.-based chain’s U.S. division, with plans to grow Wagamama beyond its seven-unit toehold.
By Julie Littman • July 9, 2025 -
Why Jack in the Box’s poison pill was the right move
The chain wants to protect itself from a hostile takeover, and the limited-duration act is unlikely to impact shareholders, lawyer Keith Gottfried said.
By Julie Littman • July 9, 2025 -
Little bites, big ideas: Rethinking kids’ menus for today’s tiny diners
Winning menus go beyond chicken fingers and hot dogs, chefs say, to offer customizable, healthy and globally inspired fare.
By Amanda Schuster • July 9, 2025 -
Wienerschnitzel targets East Coast with Virginia franchising deal
Combined with a Walmart expansion agreement, the entry into these territories positions the 340-store hot dog chain for significant growth.
By Aneurin Canham-Clyne • July 9, 2025 -
Packaging suppliers respond to QSR diners hungry for a better experience
Manufacturers are working with their restaurant customers to improve takeout, as well as sustainability opportunities for food service ware.
By Shefali Kapadia • July 9, 2025 -
Opinion
Two lanes for AI-powered order taking in drive-thrus: Humanization vs. transparency
While mimicking a human voice can lead to more emotionally engaging guest interactions, the stakes are higher for brands, with robotic-sounding voices offering greater transparency, says Hi Auto’s Eyal Shapira.
By Eyal Shapira • July 8, 2025 -
Starbucks incentivizes cost-cutting goal with exec bonuses
The coffee giant will give top executives up to $6 million in stock grants if the brand meets cost-reduction goals by the end of fiscal 2027.
By Aneurin Canham-Clyne • Updated July 8, 2025 -
Wendy’s CEO departs for Hershey
Kirk Tanner, who has led the company for about a year and a half, will resign from the chain to become president and CEO at the candy giant.
By Julie Littman • Updated July 8, 2025 -
Krispy Kreme appoints CFO, chief brand officer
The new executives replace outgoing leaders who announced their departures shortly after Krispy Kreme ended its McDonald’s partnership.
By Aneurin Canham-Clyne • July 7, 2025 -
Fatburger signs 40-store Florida expansion deal
This agreement will make the state a major market for the burger QSR, which has been growing through international deals and co-branding.
By Aneurin Canham-Clyne • July 2, 2025 -
Jack in the Box prescribes poison pill to sicken activist investor
The action is meant to keep Biglari Capital, which owns a 9.9% stake in the chain, from acquiring additional shares and to give Jack more time to turn around its business.
By Julie Littman • July 2, 2025 -
Opinion
Why restaurants need a wake up call on food safety
Food operators need to rise to the challenge of improving food safety and become leaders in public health, says Hal King, managing partner at Active Food Safety.
By Hal King • July 2, 2025 -
Chuck E. Cheese opens spinoff arcade concept
Chuck’s Arcade, open in 10 mall settings, offers new and old games meant to appeal to adults and features nostalgic decor from the brand.
By Julie Littman • July 1, 2025 -
Love’s deploys ordering kiosks at 112 Arby’s restaurants
This continues the retailer’s ongoing investment into remodeling and updating its stores to have a more modern look and feel.
By Brett Dworski • July 1, 2025 -
White Castle updates core menu with Crispy Chicken Sliders
The QSR added a new version of its Crispy Chicken Sliders to its menu — the first permanent addition since 2022 — that is cheaper than its predecessor.
By Julie Littman • June 30, 2025 -
How restaurants can build cocktail menus that shine this summer
Flavorful, fun and eye-catching alcoholic drinks can help boost sales, but they need to be served quickly and reflect a brand ethos, experts say.
By Danielle McLean • June 30, 2025 -
Whataburger adds premium drinks to beverage lineup
Whatafreshers and lemonade are the latest additions to the chain’s growing drink menu, which includes hot and iced coffee and shakes.
By Julie Littman • June 27, 2025 -
Starbucks standardizes pricing for flavor customizations
The changes, which include a flat 80-cent fee for any added sauces or syrups, are part of the chain’s work to improve customer experience.
By Julie Littman • June 26, 2025 -
Bloomin’ Brands drafts industry vet for CIO role
Rafael Sanchez will lead tech operations for Outback Steakhouse’s parent company, effective June 30.
By Lindsey Wilkinson • June 25, 2025 -
Panera Bread hires transformation expert in newly created role
Nikka Copeland will oversee the execution of the chain’s three-year growth plan as senior vice president of the Office of Transformation & Strategy.
By Julie Littman • June 25, 2025 -
Jack in the Box brings back COO position
Shannon McKinney returns to the chain to oversee operations less than a year after it eliminated the position as part of a corporate restructuring.
By Julie Littman • June 25, 2025 -
Bojangles debuts new support center in North Carolina
The headquarters in Charlotte brings all of its corporate employees under one roof and will include a full-scale test kitchen.
By Julie Littman • Updated June 25, 2025 -
Krispy Kreme, McDonald’s end partnership
Effective July 2, the two chains will stop selling doughnuts in McDonald’s restaurants, with Krispy Kreme citing profitability issues.
By Julie Littman • June 24, 2025