Operations


  • Bolla,, firehouse
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    Permission granted by Firehouse Subs
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    Bolla Market opens first of several Firehouse Subs

    The sandwich shop debuted on Nov. 15 at a Bolla Market in Hicksville, New York. Another in Farmingdale is expected for the end of January.

    By Brett Dworski • Dec. 22, 2025
  • An image of a fork piercing a steak that sits on a white plate.
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    RapidEye via Getty Images
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    How restaurants are navigating tariff-related costs this holiday season

    Operators are getting creative when crafting menus, setting prices, scheduling staff, and finding new revenue amid surging expenses exacerbated by tariffs.

    By Danielle McLean • Dec. 22, 2025
  • Homeroom Restaurant in Oakland, California Explore the Trendline
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    Permission granted by Homeroom
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    Trendline

    Independent restaurants

    Dining room refreshes, menu innovation and other unique offerings can help independents stand out from competitors, win new customers and keep existing ones coming back. 

    By Restaurant Dive staff
  • An image of arms holding up drinks with a Mixue store in the background
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    Courtesy of Mixue
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    China’s popular Mixue boba shop launches in US

    The brand, which offers low-priced boba tea drinks, opened its first U.S. location in Los Angeles and plans to open more in New York shortly.

    By Dec. 22, 2025
  • A Sweetgreen salad and an order of air fried potatoes.
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    Courtesy of Sweetgreen
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    4 restaurant menu strategy fails in 2025

    From french fries that clogged up core operations to unprofitable doughnuts, national chains tried and abandoned a wide range of menu tactics to woo diners in 2025.

    By Dec. 19, 2025
  • 7-Eleven
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    Brett Dworski/Restaurant Dive
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    Column

    Fueling Up: How foodservice and QSRs can reshape c-store labor in 2026

    Hiring and retaining good workers has become an intractable challenge for the industry. Building first-class food programs could help retailers finally break through.

    By Brett Dworski • Dec. 16, 2025
  • A photo of the exterior of a store in Japan. A sign above the storesays 7-Eleven.
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    Permission granted by Frank Beard
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    Column

    The Road Ahead: What if c-stores don’t need to become QSRs?

    The success of Japan’s convenience stores demonstrates the opportunity in selling food designed for everyday living, not just indulgent moments.

    By Frank Beard • Dec. 15, 2025
  • A photograph of a gray storefrot with a yellow sign that says Qdoba
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    jetcityimage via Getty Images
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    Doherty adds Qdoba to portfolio, plans 27-unit development

    The agreement with Doherty is part of a spate of agreements by Qdoba that will result in 90 new restaurants across New York, New Jersey and Pennsylvania.

    By Dec. 15, 2025
  • An image of a group of people holding balloons and launching confetti. They are in front of a white building with a sign that says Chipotle.
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    Permission granted by Chipotle
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    Chipotle opens 4,000th unit

    The chain is over halfway to its goal of operating 7,000 restaurants across the U.S. and Canada, and plans to add more efficient equipment across its system.

    By Dec. 12, 2025
  • Bicycle gig workers congregate on the street with their packs.
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    Spencer Platt via Getty Images
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    DoorDash, Uber Eats sue NYC over tip prompt rules

    The delivery aggregators allege that New York City’s requirement that they ask consumers to tip drivers before checkout abridges their freedom of speech. 

    By Dec. 12, 2025
  • An image of a beige building with signage that says Dickey's Barbecue Pit.
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    J. Michael Jones via Getty Images
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    Deep Dive

    Dickey’s discounting strategy is burning profits, franchisees say

    Marketing tactics like free sandwich cards, frequent loyalty perks and catering discounts made the brand the Bed Bath & Beyond of barbecue, operators say.

    By Dec. 11, 2025
  • A photograph of a rectanguler sign with a Cracker Barrel logo and its Uncle Herschel mascot
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    marcnorman via Getty Images
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    Cracker Barrel’s traffic slides 7%

    The chain is working to return traffic to positive territory after its rebranding controversy by focusing on food quality, operational efficiencies and connecting better with guests.

    By Dec. 10, 2025
  • The In-n-Out logo is displayed on the front of an In-n-Out restaurant on October 28, 2021 in Pleasant Hill, California.
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    Justin Sullivan via Getty Images
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    In-N-Out opens first Tennessee restaurants

    Three locations outside of Nashville will open this week, the first of 35 locations expected across the state.

    By Dec. 9, 2025
  • Colin Cochran tells reporters why he thinks Starbucks Workers United will win in Cheektowaga
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    Aneurin E Canham-Clyne/Restaurant Dive
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    By the numbers: 4 years of Starbucks Workers United

    Years after winning its first election, Starbucks Workers United remains without a contract despite election wins, shopfloor organizing and a national strike.

    By Dec. 9, 2025
  • A lighted McDonald's sign at dusk reading 'Extra Value Meals are back.'
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    Courtesy of McDonald's
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    McDonald’s updates franchising standards over value

    The chain will begin assessing pricing decisions by its operators in January to ensure that the system continues to provide the ideal customer experience. 

    By Dec. 9, 2025
  • An image of various menu items with honey barbecue pork from McAlister's Deli.
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    Permission granted by McAlister's Deli/GoTo Foods
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    Inside McAlister’s biggest menu update in years

    The chain added several pork-based core menu items during late summer and is now testing salad and grain bowls, plus starters like dips.

    By Dec. 8, 2025
  • A photo of Washington, DC's city hall.
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    Getty Images
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    DC labor groups want $25 minimum wage and to kill the tip credit

    Buoyed by the success of Zohran Mamdani and goaded by the revision of Initiative 82, labor organizations in Washington, D.C., are picking a bigger version of a familiar fight. 

    By Dec. 8, 2025
  • A photo of the exterior of a building adjacent to gas pumps. A Sign over the door says Mooyah Burgers, Fries, Shakes
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    Permission granted by Mooyah
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    Texas-based burger chain opens first c-store-adjacent site

    Mooyah expects its Michigan location to be the first of many to run alongside gas stations.

    By Jessica Loder • Dec. 8, 2025
  • An image of a building with a sign that says "Sweetgreen."
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    Courtesy of Sweetgreen
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    A market of extremes: How 2026 will impact restaurant winners and losers

    Price compression has intensified competition between restaurant sectors, as executives look back on a bifurcated year.

    By Dec. 5, 2025
  • The Panda Express storefront in Hell's Kitchen, New York City.
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    Panda Express to pay $1M in California carbon dioxide settlement

    A lawsuit in Riverside County alleged the brand failed to adequately train staff in handling potentially hazardous materials related to soda fountains.

    By Dec. 5, 2025
  • An image of a brick building with red Chick-fil-A signage
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    Brandon Bell via Getty Images
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    Chick-fil-A shifts away from licensed non-traditional model

    The chain will move most of its roughly 400 licensed locations to an owner-operator model, allowing guests to access its app and loyalty program.

    By Dec. 4, 2025
  • A spread of White Castle's Love Kit offering for Valentine's Day.
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    Courtesy of White Castle
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    White Castle debuts burger kiosk at Boston Logan Airport

    The automated kiosk gives the chain, which has long embraced new technologies, a toehold in New England with which to build brand awareness.

    By Updated Dec. 3, 2025
  • An image of while building with a brick facade and a logo that says "Noodles & Company."
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    JHVEPhoto via Getty Images
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    Activist investor takes stake in Noodles & Company

    Galloway Capital Partners acquired a 6% stake in the beleaguered chain, which is seeking strategic alternatives including selling part, or all, of its business.

    By Dec. 3, 2025
  • People sit in a coffee shop.
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    Adam Gray via Getty Images
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    Starbucks to pay $39M in New York City labor settlement

    New York City alleged the company violated its Fair Workweek rules upwards of 500,000 times between 2021 and 2024.

    By Updated Dec. 3, 2025
  • Person looking at charts and graphs on a tablet
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    iStock | Igor Suka

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    Sponsored by Facteus

    Market research meets reality: How verified spend data is transforming restaurant decision-making

    Your dashboards look steady and surveys show loyalty—yet a competitor just took your share. See what’s really happening, and from whom.

    By Andrew Donsbach • Dec. 1, 2025
  • Two people talking at a restaurant high top
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    Permission granted by Terminix
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    Sponsored by Terminix®

    Protecting your brand and operations from the hidden threat of pests

    Learn why proactive pest exclusion is essential for restaurant executives.

    By Marc Potzler, Board Certified Entomologist, Preventive Controls Qualified Individual (PCQI), and Technical Services Manager for Terminix® • Dec. 1, 2025