Operations


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    Courtesy of Chipotle
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    These 4 restaurant companies totaled $50B in 2023 digital sales

    Yum, Restaurant Brands International, Wendy’s and Chipotle continue to invest in consumer-facing features including app enhancements, loyalty offerings and kiosks to grow their digital mixes.

    By March 1, 2024
  • An image of sweetgreen's automated kitchen in Naperville, Illinois
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    Courtesy of Sweetgreen
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    Sweetgreen’s robot kitchens yield 10% higher tickets in test

    The salad chain plans to add its Infinite Kitchen to seven new builds and three to four retrofit units in 2024, after two pilot stores yielded improvements in throughput and labor turnover.

    By March 1, 2024
  • Trendline

    The growth of in-store technology at restaurants

    The pandemic has accelerated the adoption of tech in the industry, from using digital menus to integrating artificial intelligence into their operations.

    By Restaurant Dive staff
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    Maja Hitij via Getty Images
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    How is off-premise diner demand evolving? Here’s what the data shows.

    Convenience and time constraints continue to drive consumers toward delivery and takeout, according to various industry reports.

    By Feb. 26, 2024
  • A sign is posted in front of a McDonald's restaurant on April 28, 2022 in San Leandro, California.
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    Justin Sullivan / Staff via Getty Images
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    McDonald’s employee had to pump breast milk in stockroom corner, lawsuit alleges

    The complaint is the latest against large-scale employers who allegedly violate the PUMP Act by failing to provide nursing employees reasonable time to express milk in a private, sanitary place.

    By Laurel Kalser • Feb. 20, 2024
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    Permission granted by Starbucks Workers United
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    Starbucks unionization efforts

    Starbucks union organizes record 21 stores in 1 day

    The organizing blitz is likely intended to pressure the coffee chain, which says it wants to reach contracts at all organized stores this year, during negotiations. 

    By Feb. 20, 2024
  • A mural in a Washington, D.C., Starbucks designed to highlight the chain's efforts at inclusive spatial design.
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    Courtesy of Starbucks
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    Starbucks opens first fully accessible store in DC

    The chain will begin adding inclusive design elements, like wide pedestrian pathways and power doors, to all new builds and remodels in the U.S.

    By Feb. 20, 2024
  • A picture of Burger King signs.
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    Justin Sullivan via Getty Images
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    Burger King, Popeyes lean into kiosks, remodels to spur speedy service

    Parent company Restaurant Brands International is focusing on improving speed and convenience as drivers of customer satisfaction.

    By Bryan Wassel • Feb. 15, 2024
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    Scott Olson via Getty Images
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    Shake Shack promotes Michael Kark to expanded global licensing role

    Kark, who has been with the chain for nearly 12 years, will focus on expanding its international footprint and partnering with more licensed operators.

    By Feb. 15, 2024
  • An image of a next gen Dunkin' in Woodstock, Georgia.
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    Courtesy of Dunkin'
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    Roark rumored to be seeking Inspire Brands IPO

    With a potential valuation of $20 billion, an IPO for the parent company of Dunkin’ and Arby’s would be one of the biggest in the restaurant industry in over 20 years. 

    By Feb. 15, 2024
  • An image of Burger King restaurant in a new design
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    Courtesy of Burger King
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    How Burger King boosted franchisee profitability in 2023

    Following the franchisor’s hefty investments in marketing, remodels and redesigns, operators reported higher than expected profitability.

    By Feb. 14, 2024
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    Kate Tornone/Restaurant Dive
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    Boston Market owner Jay Pandya files for bankruptcy a second time

    Pandya originally filed for bankruptcy in December, but that case was dismissed after he failed to respond to court orders for more information. 

    By Feb. 14, 2024
  • Inspire Brands Alliance Kitchen
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    Permission granted by Inspire Brands
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    Inspire Brands buys delivery tech firm Vromo

    The parent company of Dunkin’ and Buffalo Wild Wings bought the firm for an undisclosed sum, marking its first deal since its $11.3 billion Dunkin’ buy. 

    By Feb. 13, 2024
  • A steak meal with wine from Smokey Bones
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    Courtesy of Smokey Bones
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    Smokey Bones revamps loyalty program

    Members now receive five points for every dollar spent compared to one point, accelerating the rate in which points are accrued. 

    By Feb. 9, 2024
  • A Boston Market storefront is shown.
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    Kate Tornone/Restaurant Dive
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    Is Boston Market’s ambitious menu rotation actually happening?

    Restaurant Dive contacted 21% of the shrinking chain’s remaining stores to see if they had begun offering the first two international-inspired dishes announced in January. Here’s what we found. 

    By Feb. 9, 2024
  • The exterior of a Del Taco during the evening
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    Permission granted by Del Taco
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    What’s behind Del Taco’s franchising surge

    The Mexican QSR chain signed over 138 franchise commitments in fiscal 2023 and plans to be over 90% franchised by 2026, said Van Ingram, Del Taco’s VP of franchise development.

    By Feb. 9, 2024
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    Courtesy of Taco Bell
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    4 ways Yum accelerated tech deployment in 2023

    From kiosks to automation, the company debuted proprietary systems across thousands of locations to improve operations and grow sales.

    By Feb. 8, 2024
  • A round red sign hanging off of a glass building that says Chipotle
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    Michael M. Santiago / Staff via Getty Images
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    How Chipotle plans to reach $4M AUVs

    After surpassing $3 million average unit volumes in 2023, the fast casual chain continues to push strategies to bolster margins, operations and throughput.

    By Feb. 8, 2024
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    Justin Sullivan via Getty Images
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    McDonald’s sets sights on $45B in loyalty sales

    A larger loyalty member pool will provide more customer data for the fast-food chain to improve personalization.

    By Bryan Wassel • Feb. 7, 2024
  • An image of a a white building with Chipotle signage at night.
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    Permission granted by Chipotle
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    Chipotle could surpass 1K Chipotlanes in 2024

    The fast casual chain currently has 811 restaurants with mobile pickup lanes, and its guidance suggests another 200 expected this year.

    By Feb. 7, 2024
  • A sign is posted in front of a McDonald's restaurant on April 28, 2022 in San Leandro, California.
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    Justin Sullivan / Staff via Getty Images
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    McDonald’s invests aggressively in technology

    The fast food giant’s three-pronged plan aims to digitally transform customer experience, franchise operations and core systems, President and CEO Chris Kempczinski said Monday.

    By Matt Ashare • Feb. 6, 2024
  • An image of a hand holding a smart phone with a KFC Rewards logo on the screen
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    Courtesy of KFC
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    KFC US launches points-based digital rewards program

    Members earn 10 points for every eligible dollar spent online. Points are redeemable for free food in KFC’s Secret Recipe Vault, which rotates rewards.

    By Feb. 6, 2024
  • Sweetgreen opened a location at World Trade Center Tower 3 in NYC in October 2021.
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    Permission granted by Sweetgreen
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    Sweetgreen hires former Starbucks exec Rossann Williams as COO

    Williams, who left Starbucks in 2022 following a corporate reshuffle, will oversee operations, real estate and development and supply chain.

    By Feb. 5, 2024
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    Courtesy of Gopuff
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    Gopuff introduces Starbucks delivery

    Trained baristas prepare food and drink orders from the instant delivery company’s micro-fulfillment centers for delivery in about 30 minutes.

    By Peyton Bigora • Updated Feb. 5, 2024
  • Individuals posing at a press conference hosted by the Maintenance Cooperation Trust Fund in San Diego on Jan. 23, 2024, celebrating a $1 million settlement against Cheesecake Factory.
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    Permission granted by Maintenance Cooperation Trust Fund
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    Cheesecake Factory, contractors agree to $1M settlement for underpaying 589 janitorial workers

    The resolution includes $750,000 from the restaurant chain and $250,000 from the janitorial contractors accused of wage theft, the California Labor Commissioner’s Office says.

    By Nish Amarnath • Feb. 1, 2024
  • Portillo's team member holds a loud speaker announcing an order is ready
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    Courtesy of Portillo's
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    How Portillo’s develops its managers to sustain $10M unit volumes

    CEO Michael Osanloo said the chain’s labor model and high unit volumes enable a “virtuous cycle” where sales drive wages and benefits, which in turn drive retention and efficiency.

    By Feb. 1, 2024