Operations: Page 120


  • Report: North American pizza market to grow 10% in next 5 years

    Despite some stumbles from the largest pizza chains, the industry remains strong and is worth over $45 billion in the U.S. 

    By Dec. 17, 2018
  • Applebee's buys 69 units from Apple Gold

    Applebee's will no longer be fully franchised with its ownership of these restaurants. 

    By Kristine Sherred • Dec. 17, 2018
  • Trendline

    Back-of-house Technology

    From AI-enhanced inventory management systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • Chipotle rounds out leadership team with 2 new execs

    Roger Theodoredis and Tabassum Zalotrawala will take on the roles of chief legal officer and chief development officer, respectively, as the fast casual chain continues its push past high-profile stumbles to become a lifestyle brand. 

    By Dec. 14, 2018
  • Dave & Buster's tests fast casual taco concept

    The eatertainment company is offering a taqueria at its Dallas flagship to meet consumer demand for faster eating options.

    By Dec. 13, 2018
  • Opinion

    How your restaurant can prepare for a crisis

    Uproar PR CEO Catriona Harris warns that if brands don't take control of the narrative when things go wrong, the narrative will control them.

    By Catriona Harris • Dec. 12, 2018
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    40% of McDonald's owners could lose leases, association says

    Company franchisees learned about potential financial risks tied to store remodels at an October National Owners Association meeting, escalating tensions with corporate.

    By Kristine Sherred • Dec. 12, 2018
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    McDonald's to phase out antibiotics in beef

    The burger chain plans to reduce usage of antibiotics across 85% of its supply chain as similar commitments catch fire throughout the fast food segment. 

    By Dec. 12, 2018
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    Julie Littman
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    Restaurant gift card sales expected to rise during holidays

    Since diners typically spend $59 more than the value of their gift card, these offerings can boost sales and traffic during slow winter months.  

    By Dec. 10, 2018
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    Burger King's app hit 1M downloads after trolling McDonald's

    The "Whopper Detour" geolocation stunt propelled the app to the top of the App Store this week.

    By Robert Williams • Dec. 7, 2018
  • Flynn Restaurant Group becomes largest franchisee with Arby's buy

    With the acquisition of U.S. Beef Corp., Flynn becomes a $2.3 billion company with more than 1,200 restaurants in its portfolio, from Taco Bell to Applebee's. 

    By Alicia Kelso • Dec. 6, 2018
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    Industry Dive
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    From free cheesecake to dollar drinks, casual dining shifts focus to millennials

    The Cheesecake Factory gave away 40,000 free slices of cheesecake through DoorDash Wednesday, but it remains to be seen if the promotion will drive growth for the casual chain. 

    By Dec. 6, 2018
  • Shake Shack owner nixes fast casual model at NYC pizzeria

    After 15 months as an upscale fast casual restaurant, Union Square Hospitality Group's Martina will switch to a more traditional table-service model.

    By Kristine Sherred • Dec. 5, 2018
  • Strong Thanksgiving dining spend signals growth through New Year's

    Spending was up 4.1% Thanksgiving through Cyber Monday, with quick-service restaurants posting strong market share fueled by mobile offerings. 

    By Dec. 4, 2018
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    Beyond value menus, fast food prices inching closer to fast casual

    What once was a 30% price difference between chains like Shake Shack and McDonald's has plunged to 8%, as fast food contends with higher wages and food costs amid sluggish traffic.

    By Kristine Sherred • Dec. 4, 2018
  • Wind to power more than 1,000 Starbucks stores

    The coffee giant has invested $325 million in a wind farm as part of its goal to operate all of its locations with renewable energy.

    By Dec. 3, 2018
  • Asian grocerant Be-Se-To coming to Maryland next year

    The two-story retailer/restaurant hybrid includes a Korean restaurant, a Korean-style Japanese restaurant, a Korean-style Chinese restaurant, and a Korean dessert shop.

    By Krishna Thakker • Dec. 3, 2018
  • Tock snags $9.5M in funding, further upending reservation game

    With nearly 1,000 restaurant clients in two dozen countries, Chicago-based Tock now has more funding than Resy, which acquired Reserve last month.

    By Kristine Sherred • Nov. 30, 2018
  • Dunkin' hit by online data breach

    Hackers used information from other company data breaches to gain access to DD Perks accounts, as well as customer names, emails and passwords.

    By Nov. 30, 2018
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    McDonald's extends renovations deadline to 2022

    As tensions with franchisees rise, the chain will let operators delay remodeling — which includes self-order kiosks and extra drive-thru lanes — but at a cost.

    By Kristine Sherred • Nov. 29, 2018
  • Cracker Barrel navigates guest satisfaction issues as off-premise business grows

    During its latest earnings report, the company noted sales and check increases buoyed in part by off-premise growth, but traffic continued to decline. 

    By Alicia Kelso • Nov. 29, 2018
  • Baskin-Robbins scoops up redesign to sweeten customer engagement

    The ice cream chain's new concept store in California includes a frozen treat menu, more comfortable seating and unique location-specific artwork.

    By Nov. 29, 2018
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    Auntie Anne's
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    Auntie Anne's hits the pavement with food trucks

    The pretzel chain has built a fleet of two dozen trucks since 2013 and even more street-side carts and standalone shops in a quest to find customers where they are.

    By Kristine Sherred • Nov. 28, 2018
  • Q&A

    Abuelo's CMO dishes on social influencers and scooping up the growing Gen Z market

    The Tex-Mex chain's Renae Scott discusses influencer marketing's challenges and opportunities and what success looks like to the company.

    By Jacqueline Renfrow • Nov. 28, 2018
  • Restaurants adapt menus daily in wake of romaine recall

    Alternative leafy greens are in high demand as chains try to swap out the recalled lettuce, but some companies are facing high prices and trouble securing daily supplies. 

    By Nov. 28, 2018
  • NYC salmonella cases drop after public letter grades, study says

    Research shows that since the scoring system was implemented, outbreaks dropped more than 5% in the city, and now 71% of restaurants earn A's. 

    By Kristine Sherred • Nov. 27, 2018