US Foods joins growing list of ghost kitchen services to help with off-premise push

The foodservice distributor and ShiftPixy both recently launched resources for restaurants to streamline operations and market toward delivery.

By Rosie Bradbury • Aug. 21, 2020

How Waitr's CEO made the company profitable in 6 months

Since Carl Grimstad joined the delivery company, employed drivers were switched to contractors, more restaurants joined the platform and it expanded into grocery and alcohol delivery.

By Julie Littman • Aug. 19, 2020

Domino's announces 20,000-employee hiring spree

The pizza giant's labor plans are a show of strength in a space where its delivery-optimized model has fared relatively well in recent months compared to QSRs geared toward dine-in traffic. 

By Rosie Bradbury • Aug. 18, 2020

Delivering dinner: online meal ordering trends

We surveyed 800 diners on their online meal ordering habits. See how consumer behavior is changing.

Aug. 17, 2020

Just Eat to move away from gig worker model, CEO says

Drivers in Europe could soon be employed by the delivery company, Just Eat Takeaway CEO Jitse Groen said, adding that he plans to evaluate this model for its Canada and U.S. markets.

By Julie Littman • Aug. 14, 2020

Lyft, Uber ordered to reclassify California drivers, putting all eyes on Prop 22

The ruling puts added pressure on a state ballot measure that would classify app-based drivers as independent contractors.

By Kate Tornone • Updated Oct. 23, 2020

Uber Eats grows its restaurant partner roster by 50%

About 30% of the time, restaurants with their own couriers called on Uber Eats to supplement their delivery networks as demand outstrips operators' in-house capacity.

By Alicia Kelso • Aug. 7, 2020

Delivery partnerships, customer acquisition help Papa John's SSS grow 28% in Q2

The pizza chain added over 3 million new customers on digital channels alone, and saw increased retention and repeat rates among these diners.

By Emma Liem Beckett • Aug. 6, 2020

DoorDash launches new online convenience store DashMart

The company's venture, which marks its first foray into managing its own inventory, will offer around 2,000 grocery and restaurant items and delivery in as little as 30 minutes. 

By Jessica Dumont • Aug. 6, 2020

Wendy's digital sales momentum grows with delivery expansion during Q2

While a majority of the mix was from delivery orders, the chain expects its newly launched loyalty program to boost mobile ordering.

By Julie Littman • Aug. 5, 2020

25% of diners place online orders multiple times a week, study shows

Twenty-seven percent of guests surveyed by Toast said they plan to order more takeout and 23% said they plan to order more delivery compared to before the novel coronavirus pandemic, suggesting online ordering demand will only grow.

By Alicia Kelso • Aug. 4, 2020

Grubhub says pandemic is 'permanent catalyst' for business as revenue rises 41%

The delivery platform said its corporate business was hardest hit by the pandemic, but it added thousands of chain restaurants in Q2. 

By Emma Liem Beckett • July 31, 2020

Yum grows digital sales $1B globally

Digital sales made up 30% of the company's global sales mix in Q2, bolstered by its launch of a tech team and various delivery and online assets. 

By Julie Littman • July 30, 2020

Major QSRs hiking delivery menu prices by over 15%

Chains like McDonald's, Starbucks and Chick-fil-A, which offer low-ticket items, are among those more likely to charge higher prices for items ordered via delivery, according to Gordon Haskett analysis. 

By Alicia Kelso • July 28, 2020

McDonald's drive-thrus allowed its US restaurants to largely stay open

Drive-thru business made up 90% of McDonald's U.S. sales during Q2 2020, which is helping those markets recover more quickly. 

By Julie Littman • July 28, 2020

DoorDash partners with fintech BlueVine to process PPP applications for merchants

Nearly 200 restaurant owners have collectively received more than $6 million in PPP loans through the collaboration since late April. Most recipients are independent restaurants.

By Emma Liem Beckett • July 28, 2020

Chipotle surpasses $1B in digital sales despite same-store sale declines

Digital sales skyrocketed 216% to $829.3 million during Q2, revealing a bright spot for the company despite its first drop in same-store sales in several years.

By Julie Littman • July 23, 2020

Uber Eats adds benchmarking data to Manager app

The delivery company's service will now provide information that allows restaurants to compare their operations to others in the area. 

By Julie Littman • Updated Dec. 21, 2020

DoorDash launches 'Without Restaurants' campaign to help ailing eateries

As part of the #GotMyStartChallenge on social media, celebrities like comedian George Lopez explain how restaurants shaped their careers.

By Robert Williams • July 21, 2020

81% of operators say third-party delivery helped prevent layoffs

Ninety-two percent ​of restaurants plan to continue working with third-party delivery services beyond the COVID-19 crisis, according to an Uber Eats/Technomic survey. 

By Emma Liem Beckett • July 21, 2020

Uber commits $10M to support Black-owned businesses over next 2 years

The money, which will be used to drive demand for these businesses, follows an extension of $0 delivery fees through the end of the year for Black-owned merchants.

By Julie Littman • July 20, 2020

Ghost kitchens could be a $1T global market by 2030, says Euromonitor

Restaurant closures, in the wake of the novel coronavirus pandemic, could accelerate the growth of this market, Euromonitor's Michael Schaefer said in a webinar.

By Emma Liem Beckett • July 10, 2020

DoorDash to reimburse restaurants after violating San Francisco's 15% fee cap

The company told the San Francisco Chronicle that fewer than 10 restaurants were charged higher fees, but at least one operator said he still hasn't received a refund. 

By Alicia Kelso • July 9, 2020

Commission-free food delivery service launches in New York City

Fare, created by CaterCow, delivers batch orders by community or neighborhood to save on the cost of the service and only charges consumers fees.

By Julie Littman • July 9, 2020

Uber will launch US grocery delivery this month

The service's American rollout will begin in Dallas and Miami, where the company recently soft launched with Cornershop, and could be a bid to inch closer to profitability following its Postmates acquisition. 

By Jeff Wells • July 8, 2020