Delivery: Page 16


  • Cousins Subs commissary location
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    Courtesy of Cousins Subs
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    Cousins Subs adds a storefront to its ghost kitchen

    The restaurant chain now offers seating for 14 guests and pickup at the previously delivery-only unit, which opened in downtown Milwaukee in 2019.  

    By Alicia Kelso • Sept. 28, 2021
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    Spencer Platt via Getty Images
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    Grubhub to give $2M in grants to LGBT restaurant owners

    The delivery giant is partnering with the National LGBT Chamber of Commerce to provide grants between $5,000 and $100,000 to vulnerable restaurants.

    By Sept. 27, 2021
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    Permission granted by Square
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    Sponsored by Square

    Why alcohol delivery will still be a big opportunity post-pandemic

    Alcohol delivery is at the nexus of two big trends: on-demand delivery and eCommerce.

    Sept. 27, 2021
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    Spencer Platt via Getty Images
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    New York City Council passes delivery worker protection laws

    The legislation includes a requirement for restaurants to provide couriers access to their bathrooms and set minimum pay for workers, representing the broadest protections for these workers in the U.S. 

    By Sept. 24, 2021
  • Uber Eats revamped its app and website to improve accessibility and discoverability of restaurants in October 2020.
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    Permission granted by Uber Eats
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    Uber Eats adds search feature for takeout orders

    Users who open the map on the Uber Eats app can search for any type of cuisine to find out what's nearby, including the exact distance from a selected location.

    By Alicia Kelso • Sept. 23, 2021
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    DoorDash
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    DoorDash rolls out alcohol delivery to 20 states

    Customers can toggle to the alcohol tab in the company's app to search for beverages from restaurants, grocery stores, local retailers and convenience stores.

    By Sept. 20, 2021
  • A bike courier with a red delivery bag.
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    Michael M. Santiago via Getty Images
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    NYC pauses restaurant data-sharing law

    The city agreed not to enforce the contested statute until the case filed by DoorDash is resolved, according to court documents filed Monday.

    By Updated Oct. 5, 2021
  • Chick-fil-A piloted a virtual restaurant brand via Little Blue Menu in fall 2021.
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    Retrieved from Chick-fil-A on September 15, 2021
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    Chick-fil-A to launch 3 virtual concepts in Nashville

    This fall, guests ordering from the chain's delivery kitchen concept Little Blue Menu can order from Flock & Farm, Garden Day and Outfox Wings, as well as menu items from Chick-fil-A. 

    By Sept. 15, 2021
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    Jack Taylor via Getty Images
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    Uber Eats, Postmates deploy tiered pricing structures

    The delivery platforms' 15%, 25% and 30% commission plans mirror a DoorDash offering launched in April, and come as some markets enact permanent delivery fee caps.

    By Alicia Kelso • Sept. 13, 2021
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    Cindy Ord via Getty Images
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    Delivery companies sue New York City over permanent 15% fee cap

    DoorDash, Uber Eats and Grubhub filed a joint lawsuit on Thursday claiming that price controls ultimately harm restaurants, couriers and consumers.

    By Sept. 10, 2021
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    Courtesy of Jollibee/PR Newswire
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    Jollibee debuts mobile kitchen with DoorDash in push for North American expansion

    The two companies collaborated on the design, turning a flatbed trailer into a customized working kitchen with fryers, utility connectivity, storage and refrigeration.

    By Alicia Kelso • Sept. 2, 2021
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    Cindy Ord via Getty Images
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    California bill would allow restaurants to set menu prices on delivery platforms

    AB 286 would also require aggregators to show customers and restaurants itemized cost breakdowns of third-party fees and commissions.

    By Sept. 2, 2021
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    Cindy Ord via Getty Images
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    Chicago accuses Grubhub, DoorDash of deceptive business practices

    The city claims the platforms advertise services from non-partner restaurants without their consent and bait and switch customers with steep delivery fees. Both companies deny these allegations.

    By Alicia Kelso , Aug. 30, 2021
  • A red sticker on a restaurant window announcing the restaurant offers delivery with DoorDash.
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    Michael M. Santiago via Getty Images
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    New York City Council passes permanent 15% delivery fee cap

    Once the legislation is signed into law by Mayor Bill de Blasio, the Big Apple will join San Francisco as the only two cities to make delivery commission caps permanent.

    By Alicia Kelso • Aug. 27, 2021
  • Bakery by Perkins
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    Courtesy of Perkins
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    Perkins debuts virtual bakery brand

    Restaurants carrying the Bakery by Perkins virtual concept during its test phase experienced a bakery category sales increase of 10% to 20%.

    By Alicia Kelso • Aug. 26, 2021
  • C3's digital brand Umami Burger
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    Retrieved from Umami Burger on July 06, 2021
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    TGI Fridays owner makes a $10M bet on C3's virtual brands

    The investment, which is part of an $80 million funding round secured by C3 earlier this month, will bring the virtual brand creator's concepts to TriArtisan Capital's three restaurant brands to help boost revenue. 

    By Alicia Kelso • Aug. 23, 2021
  • California judge overturns Prop 22, causing a setback for delivery firms

    The judge ruled Friday the law is unconstitutional because it undermines the legislature's ability to grant workers' compensation rights to delivery and rideshare drivers.

    By Aug. 23, 2021
  • Brinker International launched its second virtual brand, Maggiano's Italian Classics, in 2021.
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    Retrieved from Maggiano's Italian Classics on August 18, 2021
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    Brinker adds second virtual brand to product lineup

    Maggiano's Italian Classics is currently in 250 restaurants, but is expected to be in 900 units by the end of the year and generate sales over $100 million. 

    By Aug. 19, 2021
  • Slice
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    Courtesy of PR Newswire
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    Slice launches tiered service packages for independent pizzerias

    The platform's "essentials" offering includes an in-app listing, rewards and marketing, while more features are available for the "premium" and "complete" models, such as a customized website. 

    By Alicia Kelso • Aug. 18, 2021
  • Grubhub membership program used specifically for Grubhub+ news
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    Permission granted by Grubhub
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    Grubhub replaces phone orders with assisted ordering feature

    The service could potentially be a solution for the company's ongoing issues with orders placed over the phone, which have led to legislative changes in New York City. 

    By Alicia Kelso • Aug. 12, 2021
  • Press image of home chef delivery platform WoodSpoon
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    Permission granted by WoodSpoon
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    Burger King parent leads $14M investment in home-cooked delivery company

    Restaurant Brands International will use its financial backing of WoodSpoon to learn more about new service modes and emerging trends as it dives deeper into digital guest engagements.

    By Alicia Kelso • Aug. 11, 2021
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    Justin Sullivan via Getty Images
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    Postmates strikes nearly $1M deal with Seattle over gig worker claims

    The city began investigating the aggregator after workers complained that it failed to provide paid sick and safe time, violating a pandemic-era ordinance. 

    By Emilie Shumway • Aug. 9, 2021
  • IHOP delivery
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    Retrieved from IHOP on March 09, 2020
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    IHOP explores virtual brands, new loyalty program

    A delivery-only model could leverage the breakfast chain's current infrastructure, which includes two full kitchens in about 70% of its restaurants.

    By Alicia Kelso • Aug. 6, 2021
  • A red sticker on a restaurant window announcing the restaurant offers delivery with DoorDash.
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    Michael M. Santiago via Getty Images
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    DoorDash users can now add food from c-stores to their restaurant orders

    The DoubleDash feature allows consumers to add items from nearby stores, like 7-Eleven and Wawa, to their original purchase without additional delivery fees or minimums. 

    By Alicia Kelso • Aug. 5, 2021
  • Kroger and Kitchen United partnered in 2021 to open ghost kitchen sites inside the grocery store.
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    Courtesy of Kroger/Kitchen United
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    Kitchen United partners with Kroger to open in-store ghost kitchens

    The first location will debut inside a Ralphs in Los Angeles this fall, and each site will offer up to six local, regional or national brands. 

    By Aug. 4, 2021