Ghost Financial wants to reverse ghost kitchens' low success rates

GhostU provides MasterClass-style videos and interactive workshops for operators seeking strategies to build and scale a virtual restaurant business.

By Julie Littman • June 8, 2022

Tim Hortons US debuts first drive-thru-only model

The first drive-thru only model restaurants will open this summer in several states including West Virginia, Ohio, Michigan and New York.

By Alicia Kelso • June 7, 2022

Survey: 44% of drivers prefer flexibility of ride-sharing over pizza delivery jobs

High gas prices have pushed one-third of drivers who previously delivered food to now only service ride-sharing requests, according to BTIG research.

By Alicia Kelso • June 3, 2022

Grubhub launches MasterChef Table virtual restaurant nationwide

The concept, which will be facilitated through restaurant partners, will be available to order in over 20 markets.

By Julie Littman • June 1, 2022

Chick-fil-A tests autonomous delivery in Austin, Texas

Refraction AI, which offers self-delivery technology, tele-operations and delivery robots that use the bike lane, will be deployed at two locations in the city. 

By Julie Littman • May 31, 2022

Wow Bao launches virtual loyalty program through Paytronix

Bao Bucks could grow revenue for partner restaurants and secure Wow Bao's customer base, which can now access its menu at over 600 host kitchens. 

By Aneurin Canham-Clyne • May 20, 2022

Uber Eats adds voice ordering, pilots autonomous delivery

The food delivery provider rolled out several delivery products on Monday, as well as in-stadium ordering and vouchers for events.

By Julie Littman • May 16, 2022

Gopuff launches first restaurant brand under its Kitchen division

The Mean Tomato will offer New York City-style pizzas that customers can add to their orders of snacks, drinks and other impulse buys.

By Jeff Wells • May 11, 2022

How Papa Johns is weathering the driver shortage

As labor challenges weigh on Domino’s and Pizza Hut, Papa Johns’ third-party delivery partnerships are helping the chain fulfill demand during peak hours.

By Julie Littman • May 10, 2022

Digital food orders persist beyond pandemic

“Some in the foodservice industry feared that online ordering would ‘kill restaurants,’ but it’s becoming increasingly clear that these orders have done just the opposite, acting as a lifeline,” a recent Paytronix report says.

By Jonathan Berr • May 10, 2022

Study: Inaccurate delivery order can erode diner loyalty

Sixty-three percent of consumers have experienced at least one incorrect delivery order in the past year, per eduMe research, and a majority of diners pin the blame on restaurants.

By Alicia Kelso • May 9, 2022

Sweetgreen to open first pickup-only location in DC

The dining room-free format features grab-and-go shelves and will only take orders placed on its website, app or third-party marketplaces. 

By Julie Littman • May 6, 2022

Grubhub's new corporate card lets employees order food at home or in the office

Employers with a Grubhub Corporate Account can set parameters on when workers can use the pay card or choose to give them a daily or weekly credit.

By Alicia Kelso • May 4, 2022

DoorDash expands its shared kitchen concept to NYC

DoorDash Kitchens will offer a dine-in option from five concepts in addition to late-night takeout and delivery at its Brooklyn location.

By Alicia Kelso • May 3, 2022

DoorDash extends its gas rewards benefit as fuel prices remain high

The program, which provides drivers 10% cash back on gas purchases on a prepaid Visa card, will now run through August.

By Alicia Kelso • May 2, 2022

How Domino's plans to get its US business back on track

After reporting negative same-store sales during the first quarter, the company is looking to boost menu pricing, lean into third-party call centers and offer delivery drivers more flexibility.

By Julie Littman • April 29, 2022

Report: 41% of independent restaurants operate virtual brands

Sixty-eight percent of respondents report their virtual restaurants are permanent additions, surveys by Grubhub and Technomic find. 

By Aneurin Canham-Clyne • April 27, 2022

Activist investor: JET's Grubhub purchase is a 'capital allocation mistake'

Cat Rock Capital Management, which owns 6.9% of shares in Just Eat Takeaway, urged investors to vote against JET's CFO and supervisory board.  

By Julie Littman • April 25, 2022

White Castle plans takeout-only unit next to its busiest restaurant

The new 1,800-square-foot unit in Orlando, Florida, will only offer pickup and delivery for digital orders as off-premise restaurant demand holds steady.

By Alicia Kelso • April 22, 2022

Just Eat Takeaway considering sale of Grubhub

JET CEO Jitse Groen confirmed Wednesday the company is in active discussions for a strategic partnership and/or a partial or full sale of its U.S. subsidiary, which it bought in 2020.

By Julie Littman • April 20, 2022

DoorDash launches DashPass for Students

The $4.99 monthly subscription gives U.S. college students access to free delivery from grocers, convenience stores and restaurants.

By Julie Littman • April 11, 2022

US Chamber of Commerce supports challenge to NYC's permanent delivery fee caps

The Chamber said in an amicus brief filed last week that price caps lead to longer wait times and smaller delivery radiuses, which could slash revenue for restaurants and drivers. 

By Julie Littman • April 6, 2022

Kroger launches restaurant supply business

The grocer now offers next-day delivery in the greater Dallas area aimed at small and independent establishments.

By Jeff Wells • April 6, 2022

Flytrex and Brinker International bring drone delivery partnership to Texas

Flytrex's expansion into Texas follows its growth in North Carolina, where the company has entered three markets since September 2020.

By Alicia Kelso • April 1, 2022

Gopuff laying off 3% of its global workforce

The rapidly expanding company is cutting hundreds of positions as it faces funding challenges and a need to realign as a global business.

By Jeff Wells • April 1, 2022