• An image of a DoorDash app allowing for cash payments on delivery
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    Permission granted by DoorDash

    DoorDash adds cash payment option to Drive product

    The company’s white label fulfillment platform can now accept cash payments, which drivers would collect as part of their pay.

    By March 21, 2023
  • A photograph of chicken sliders from IHOP's virtual brand TenderFix
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    Permission granted by Nextbite

    Nextbite, IHOP launch TenderFix virtual brand

    Nextbite’s chicken-centric brand, which was developed with the help of actor Noah Schnapp, marks the third partnership between the host kitchen and IHOP.

    By March 16, 2023
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, are a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
  • A computer generated image of a drone delivery station attached to a restaurant
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    Courtesy of Zipline

    Sweetgreen teams with Zipline for drone delivery

    Zipline’s new home delivery platform would use 97% less energy than deliveries fulfilled by car, the company claims. 

    By March 16, 2023
  • A bike courier with a red delivery bag.
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    Michael M. Santiago via Getty Images

    California court defends independent contractor status for gig workers

    The California Court of Appeal upheld the independent contractor provision of Prop 22, but struck down portions that would’ve made it almost impossible to amend the law. 

    By March 14, 2023
  • Image attribution tooltip
    The image by Elvert Barnes is licensed under CC BY-SA 2.0

    Grubhub CEO Adam DeWitt resigns

    DeWitt leaves Grubhub May 1 after 11 years at the company and nearly two years as CEO. Howard Migdal, current CEO at sister company SkipTheDishes, will succeed him.

    By March 13, 2023
  • An image of a delivery courier in New York City
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    Michael M. Santiago via Getty Images

    NYC cuts proposed delivery worker wage floor by almost $4

    Grubhub, Uber Eats and DoorDash persuaded the city to reduce its 2025 target base pay by $3.86 an hour, arguing workers would be compensated by “multi-apping.”

    By March 8, 2023
  • An image of a smart phone with square app buttons that say Uber and Uber Eats
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    Courtesy of Uber Eats

    Uber Eats officially partners with first US airport

    Following tests at John Glenn International Airport and Charlotte Douglas International Airport, Uber Eats has launched mobile ordering and pickup at Tampa International Airport.

    By March 7, 2023
  • A photo of an IHOP sign
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    Bruce Bennett via Getty Images

    IHOP to add third virtual brand

    The casual chain will launch Tender Fix to complement its Thrilled Cheese and Super Mega Dilla brands, which are available in over 1,200 restaurants.

    By March 1, 2023
  • A photo of the outside of a Wingstop.
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    Courtesy of Wingstop

    Wingstop’s traffic growth buoyed by 60% digital mix

    As other QSRs report declines in delivery and digital as consumers return to dine-in, Wingstop says its digital business is growing.

    By Feb. 23, 2023
  • An image of a hand holding a smart phone with the DoorDash homepage.
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    Permission granted by DoorDash

    DoorDash’s latest tool allows merchants to download sales data

    The Reporting API joins the platform’s suite of offerings, including its Business Manager App, Report Builder and Portal Dashboards, that allow operators to review business performance data.

    By Feb. 22, 2023
  • An image of Prabir Adarkar and Ravi Inukonda from DoorDash
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    Permission granted by DoorDash

    DoorDash shifts C-suite as COO retires

    CFO Prabir Adarkar will take over as COO and president March 1 as Christopher Payne retires. Ravi Inukonda, VP of finance and strategy, will act as CFO.

    By Feb. 17, 2023
  • An image of Chick-fil-A's Brake Room in New York City.
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    Courtesy of Chick-fil-A

    Chick-fil-A opens free space for food delivery workers in NYC through mid-April

    Couriers in Manhattan can access The Brake Room which has bathrooms, bike storage, electrical outlets, seating, Wi-Fi and beverages.

    By Feb. 16, 2023
  • An image of food bowls from Chipotle's experimental fast casual brand, Farmesa Fresh Eatery.
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    Courtesy of Chipotle

    Chipotle tests new brand with Kitchen United

    The fast casual concept, Farmesa Fresh Eatery, will fully open next month in Santa Monica, California, and serve as a testing ground for new techniques. 

    By Feb. 15, 2023
  • An Uber Eats order is handed to an end customer.
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    Courtesy of Uber

    Uber One subscription is boosting delivery spend, frequency and user loyalty for Uber Eats

    Delivery made up 34% of Uber’s revenue, and ongoing investment in non-restaurant categories, like grocery, c-store and alcohol, may help growth.

    By Feb. 9, 2023
  • View of micro-fulfillment facility
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    Courtesy of Takeoff Technologies

    Could grocers and fast food restaurants join forces for online ordering?

    Micro-fulfillment vendor Takeoff Technologies is working with an unnamed retailer to allow shoppers to order groceries and McDonald’s food at once, a senior company official said.

    By Sam Silverstein • Feb. 9, 2023
  • An image of Grubhub Direct's Google integration feature
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    Permission granted by Grubhub

    Grubhub to add 3 features to Direct platform

    Independents get $0 delivery fees, Google Business integration and guest checkout as part of updates to Grubhub’s commission-free ordering product. 

    By Feb. 9, 2023
  • Wendy's shoppable ad via Roku and DoorDash
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    Courtesy of Roku

    Wendy’s first to test Roku, DoorDash deal around shoppable TV ads

    The first-of-its-kind partnership lets DoorDash merchants place click-to-order offers within Roku ads that they can attribute, target and measure.

    By Chris Kelly • Feb. 7, 2023
  • An image featuring Chegg's logo and a DashPass logo.
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    Courtesy of DoorDash

    DoorDash and Chegg partner to offer free DashPass to students

    Chegg’s large base of student subscribers could help DoorDash strengthen its presence on college campuses, bolstering its delivery market share dominance.

    By Feb. 2, 2023
  • Wendy's ghost kitchen
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    Permission granted by Wendy's
    Deep Dive

    Ghost kitchens need to go omnichannel if they want to survive, experts say

    After a year of dashed expansion plans, closures and high-profile regulatory infractions, segment players may need brand awareness and expanded access points to thrive.

    By Jan. 31, 2023
  • A Flytrex drone can carry up to 6.6 pounds and make five-mile round trips, according to the company’s website.
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    Permission granted by Flytrex

    Flytrex, drone partner receive critical FAA approval for expansion

    Flytrex, whose delivery partners include Taco Bell, Wendy’s and Papa Johns, and Causey Aviation Unmanned may be able to scale service to 82 million eligible properties nationwide. 

    By Jan. 31, 2023
  • A photo of a Serve Robotics robot driving on a sidewalk.
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    Courtesy of Serve Robotics

    7-Eleven delivery robots hit the streets

    Customers ordering from the 7Now app in West Hollywood, California, may get the option to have their order sent via a Serve Robotics delivery bot.

    By Jessica Loder • Jan. 30, 2023
  • Chick-fil-A piloted a virtual restaurant brand via Little Blue Menu in fall 2021.
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    Retrieved from Chick-fil-A on September 15, 2021

    Chick-fil-A to open second Little Blue Menu location

    The chain’s original Nashville, Tennessee, prototype offers items from virtual concepts Outfox Wings and Because, Burger in addition to Chick-fil-A’s menu. 

    By Updated Jan. 30, 2023
  • An image of Uber Eats app on a smartphone.
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    Permission granted by Uber Eats

    Uber Eats adds customer data privacy feature

    The enhancement, View as a Delivery Person, was rolled out across the U.S. and Canada Wednesday and allows users to see what personal information is shared with a courier throughout the delivery process. 

    By Jan. 26, 2023
  • An image of a small restaurant with shelves and an ordering counter.
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    Permission granted by Chili's

    Chili’s closes off-premise test unit 2 months after opening

    Brinker International said it closed the store to focus on improving Chili’s core business and innovation, including its Kitchen of the Future 3 program.

    By Jan. 19, 2023
  • An image of a Grubhub driver app and RapidSOS agent
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    Courtesy of Grubhub/RapidSOS

    Grubhub adds emergency assistance features to driver app

    Using the Grubhub for Drivers app, couriers will be able to connect to 911 centers or a RapidSOS agent to get assistance in difficult situations. 

    By Jan. 19, 2023