Uber Eats partners with Waymo for autonomous delivery in Phoenix

Uber Eats has been expanding its network of autonomous delivery partners since 2022 and works with Motional, Nuro, Cartken and Serve Robotics. 

By Julie Littman • April 3, 2024

DeSantis signs Florida delivery bill pre-empting local delivery regulations

The law, backed by Uber and DoorDash, requires delivery firms to delist restaurants that request to be removed and will prevent local governments from passing regulations impacting third-party delivery.

By Aneurin Canham-Clyne • April 3, 2024

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The Restaurant Dive Outlook on 2022

Restaurants are investing in labor-saving technology, wage hikes and new delivery strategies to prepare for a year that may still be squeezed by labor, supply chain and inflation pressure. 

By Restaurant Dive staff

DoorDash to deliver by drone from a VA Wendy’s

Wing drones will deliver meals from the fast food location to nearby customers within about 30 minutes, the company said.

By Aneurin Canham-Clyne • Updated March 22, 2024

Wonder raises $700M, plans to reach 90 units in 2025

After transitioning from food trucks to food halls last year, the company has already grown to 11 brick-and-mortar units with more in the works.

By Julie Littman • March 19, 2024

DoorDash adds AI to chat feature to detect harassment between workers and customers

The aggregator is replacing an old chat monitoring tool with SafeChat+, which can detect inappropriate content without keyword matching.

By Aneurin Canham-Clyne • March 12, 2024

DC bill mandates study of delivery worker conditions, pay

As part of the restaurant rules package that passed in the District this week, the city council requires aggregators and restaurants to agree that delivery workers are allowed to use restaurant bathrooms.

By Aneurin Canham-Clyne • March 8, 2024

DoorDash shifts pay scheme, cuts flexibility in New York City

DoorDash says its fees in The Big Apple have driven down delivery sales, but the city says data from delivery firms shows steady sales.

By Aneurin Canham-Clyne • Updated March 5, 2024

How is off-premise diner demand evolving? Here’s what the data shows.

Convenience and time constraints continue to drive consumers toward delivery and takeout, according to various industry reports.

By Julie Littman • Feb. 26, 2024

Los Angeles County sues Grubhub over ‘bait and switch’ fees

The county calls for an injunction against alleged deceptive business practices and for Grubhub to pay fines for possible violations of California’s unfair competition and false advertising laws. 

By Aneurin Canham-Clyne • Feb. 23, 2024

My Place Hotels of America taps Grubhub for food delivery

The hotel franchisor aims to enhance the guest experience through the partnership, as hotel dining becomes increasingly digital.

By Jenna Walters • Feb. 12, 2024

Starship Technologies raises $90M, reaches $230M in total funding

The autonomous delivery bot company will use the additional funding to expand operations, enter new markets and develop its AI technology.

By Julie Littman • Feb. 6, 2024

Gopuff introduces Starbucks delivery

Trained baristas prepare food and drink orders from the instant delivery company’s micro-fulfillment centers for delivery in about 30 minutes.

By Peyton Bigora • Updated Feb. 5, 2024

Denny’s, Franklin Junction strike 250-unit virtual brand deal

The diner chain has been deepening its virtual brand investments over the past few years, expanding its Banda Burrito test ninefold in November.

By Emma Liem Beckett • Jan. 9, 2024

Back to Basics: How to build a successful delivery program

Delivery customers tend to have larger baskets and give retailers several chances to upsell, but it’s important to curate the menu, experts say.

By Amanda Baltazar • Jan. 8, 2024

Pizza Hut celebrates delivery drivers with QR code doormat and free pizza

Delivery drivers who see the Reverse Delivery doormat displayed on a doorstep can scan the QR code to receive a courtesy pizza.

By Jessica Deyo • Dec. 11, 2023

Uber Eats adds marketing tools to bolster restaurants’ holiday sales

The delivery aggregator added holiday happy hours, multi-location offers and percentage-off offers to help restaurants attract new and existing consumers.

By Julie Littman • Dec. 8, 2023

DoorDash pauses some NYC driver perks, plans to raise fees

After a judge dismissed an appeal against a delivery driver minimum wage law last week, DoorDash will pay its drivers $29.93 per hour of active time, excluding tips, in the Big Apple.

By Julie Littman • Dec. 5, 2023

New York judge tosses delivery firms’ effort to overturn $17.96 wage

After a judge denied appeals efforts from Uber Eats, DoorDash and Grubhub, New York City says the companies must pay drivers $17.96 an hour in their next pay cycles.

By Aneurin Canham-Clyne • Dec. 1, 2023

Why ghost kitchen pioneers want to say goodbye to the name

Omnichannel business, a focus on operations and reasonable growth timetables set the stage for ghost kitchens’ second act.

By Aneurin Canham-Clyne • Nov. 21, 2023

Are celebrity-backed virtual brands worth the risks?

A string of messy and high-profile lawsuits over MrBeast Burger have put the category’s challenges under a spotlight, but experts say there may be opportunity in an omnichannel second act for virtual brands.

By Aneurin Canham-Clyne • Nov. 20, 2023

Campaign Trail: Postmates animates food-fueled fever dreams

Created by Mother in LA, “This Is Your Brain on Food” uses different illustrators to visualize the emotions created by BBQ, boba tea and beyond.

By Chris Kelly • Nov. 16, 2023

DoorDash tests in-app tip reminders on customers

A new prompt, which tells customers that orders without tips are likely to be delivered more slowly, has reduced tipless orders in a multi-market trial.

By Aneurin Canham-Clyne • Nov. 2, 2023

Denny’s will grow its burrito virtual brand ninefold

The diner chain is bringing Banda Burrito to 80 additional restaurants next month to combat sluggish traffic and rising wages.

By Aneurin Canham-Clyne • Oct. 31, 2023

TGI Fridays offers C3 virtual brand at 140 stores

The Krispy Rice menu could yield $68.5 million in revenue at these locations, Fridays claims, and the chain plans to extend the virtual brand to over 300 units in 2024. 

By Aneurin Canham-Clyne • Updated Oct. 18, 2023

Dominos expands Uber Eats partnership as US comp sales slide

The chain’s delivery sales were down 2.3% in Q3, but Domino’s expects that adding Uber Eats service to Houston, Miami, Detroit and Seattle will help turn things around in Q4. 

By Aneurin Canham-Clyne • Oct. 12, 2023