McDonald's creates new tech executive role, digital engagement team

Lucy Brady, current SVP of corporate strategy and business development, will lead the team as chief digital engagement officer and oversee digital ordering, personalization, payments, loyalty and delivery. 

By Emma Liem Beckett • Jan. 8, 2020

Zume shutters Zume Pizza, will lay off 53% of employees

The startup will continue to operate its Zume Forward Mobile and Zume R&D divisions, and has opened 100 new positions at Zume Packaging.

By Julie Littman • Updated Jan. 9, 2020

Secret sauce: MUTTS Canine Cantina takes business off-leash with franchising expansion

The emerging bark park and cantina has turned to franchising as a growth strategy, and its unique construction approach could help operators develop more sites faster.

By Julie Littman • Jan. 8, 2020

Impossible Foods CEO says McDonald's deal is still on the table

Patrick Brown walked back his statement to Reuters Wednesday that it would be "stupid" to pursue the Golden Arches because of inadequate supply, telling Business Insider Impossible "would never blow off or disrespect a potential customer."

By Lauren Manning • Updated Jan. 9, 2020

Red Robin terminates COO without cause

Guy Constant exits the chain after serving for over a year and amid continued investor pressure to improve operations and shareholder value. 

By Julie Littman • Jan. 8, 2020

48% of restaurants struggling with rising labor costs, study finds

Restaurants are increasingly turning to technology to alleviate labor woes, but adoption remains low, research from Zenput and Technomic shows.

By Lauren Manning • Jan. 7, 2020

Burger King launches Impossible sausage breakfast sandwich

The Impossible Croissan'wich will be available at participating restaurants in five regions and is part of Burger King's plant-based menu expansion plans.

By Christopher Doering • Jan. 7, 2020

5 restaurant trends that will define 2020

Analysts predict that ghost restaurants and lifestyle brand campaigns will continue to evolve and shape the market, but Gen Z's influence and interest in micro chains could disrupt the ecosystem.

By Julie Littman , Emma Liem Beckett • Jan. 6, 2020

Waitr names new CEO

Waitr has tapped Carl Grimstad as CEO and member of the board effective immediately. This is the delivery firm's third CEO hire in less than two years. 

By Emma Liem Beckett • Jan. 3, 2020

Chick-fil-A cuts 6 items in streamlined menu test

Locations in Arizona and Charlotte will cut Original Chick-n-Strips, Grilled Cool Wraps and more from their offerings to make way for new items, such as a spicy menu that will also be tested in Charlotte, North Carolina.  

By Lauren Manning • Jan. 3, 2020

Tim Hortons president stepping down

Alex Macedo, who has been president of Tim Hortons since December 2017, will leave his role in March.

By Julie Littman • Dec. 27, 2019

Chipotle accused of firing NYC employee who tried to unionize

The general counsel of the National Labor Relations board filed the complaint on Dec. 12, which also claims that the fast food chain promised promotions to employees who provided information about union organizing. 

By Emma Liem Beckett • Dec. 20, 2019

Burgerim's franchise registration is now suspended in Maryland

The chain, which claims to be the fastest growing burger franchise in the U.S., could file for bankruptcy by the end of January, while a number of locations have closed. 

By Alicia Kelso • Updated Jan. 3, 2020

Coke, McDonald's logos deliver AR content via Snapchat Scan

The visual search feature will allow McDonald's users to unlock three lens by scanning french fry boxes, food trays and burger wrappers.

By Robert Williams • Dec. 20, 2019

British invasion: How LEON plans to dominate — and change — American fast food

The London-based QSR's fresh, quality ingredients have pitted it against U.S. fast casuals, but the chain's founder wants to "reinvent McDonald's" so that it's healthy, sustainable and fun. 

By Emma Liem Beckett • Dec. 20, 2019

10 of the most impactful restaurant acquisitions of 2019

Restaurants and private equity continued to be active buyers this year as restaurant leaders explored ways to grow amid labor and declining traffic pressures.

By Julie Littman • Dec. 20, 2019

Private equity firm acquires 117 Pizza Hut restaurants

Triton Pacific's purchase comes after the pizza chain made plans to restructure its business to address high debt levels and lack of access to capital.

By Alicia Kelso • Dec. 19, 2019

Shake Shack in-houses AOR staff

Joining the QSR's marketing team, Agency Within employees will focus on digital experiences such as the recent food delivery deal with Grubhub.

By Robert Williams • Dec. 19, 2019

Subway's executive shuffle continues with 3 more exits

After a new CEO and CMO take the helm, two senior execs are retiring and one is departing due to company restructuring.

By Lauren Manning • Dec. 19, 2019

Chipotle tests pickup windows as part of digital push

The new design will be tested in six restaurants with various formats and include premium placement of built-in pickup areas.

By Julie Littman • Dec. 19, 2019

McDonald's to roll out mobile app payment technology starting in UK

The chain's partnership with Dutch tech company Adyen NV to process mobile app payments furthers the company's focus on technology worldwide. 

By Julie Littman • Dec. 18, 2019

Bojangles' to open 40 locations in Love's Travel Stops

The fast food chain, which decreased unit count in recent years, will expand into Illinois, Oklahoma, Arkansas and Mississippi as part of the development deal. 

By Lauren Manning • Dec. 18, 2019

Restaurant transactions down 7% during Thanksgiving

Both casual dining and QSRs logged higher declines of 8%, according to the NPD Group, but hope still remains for a strong holiday season given positive overall economic indicators.

By Julie Littman • Dec. 16, 2019

Blue Bottle, aiming for 'zero waste' in 2020, could eliminate to-go coffee cups

The upscale coffee chain's goals mirror a larger shift as more and more companies target their waste footprints. The no cup pilot will begin in two California locations.

By E.A. Crunden • Dec. 13, 2019

Shift Change: Jack in the Box CEO to depart; McDonald's names international president

This week's Shift Change also highlights executive news from Black Bear Diner, Potbelly, Dunkin' Brands, Garden Fresh Restaurants, Nathan's Famous, Noodles & Company and Pizza Hut. 

By Julie Littman • Dec. 13, 2019