Lunch Break: Firehouse Sub's VP of operations services shares strategies for tech deployment

Rich Goodman talks about how the sandwich chain, with a 98% franchised system, approaches upgrades, from new online guest experiences to digital education resources for employees. 

By Julie Littman • Feb. 18, 2020

WeWork launches Food Labs in NYC amid struggles

The company opened its newest food-focused co-working space and innovation lab, which is designed to promote research and development and collaboration.

By Alicia Kelso • Feb. 14, 2020

Explore the Trendline➔

How AI is shaping the restaurant industry

Automated technology can transform restaurant systems and relieve pressure from rising operating costs, opening up new opportunities for chains looking to sharpen their value proposition. 

By Restaurant Dive staff

Starbucks names new CMO focused on bridging physical, digital experience

In his prior roles at the company, 18-year veteran Brady Brewer helped guide areas like delivery and mobile app offerings.

By Peter Adams • Feb. 14, 2020

Shift Change: Newk's Eatery hires first COO while Outback Steakhouse appoints new president

Del Taco and Starbucks hired new chief marketing officers while Whataburger brought on a chief financial officer and TGI Fridays' chief experience officer departed.

By Julie Littman • Feb. 14, 2020

Bloomin' Brands consolidates leadership, shifts board

The company appointed Gregg Scarlett as EVP and chief operating officer of casual restaurants as part of its strategy to consolidate leadership while Executive Chairman Elizabeth Smith will step down from her role in March. 

By Lauren Manning • Feb. 14, 2020

BBQ Holdings lands 1st acquisition with Granite City Food

This deal is unlikely to be the last for Famous Dave's parent company as it pushes to become a multi-branded concept, mirroring recent moves by Inspire Brands, FAT Brands and Cracker Barrel. 

By Julie Littman • Feb. 14, 2020

Burgerim drama mounts as WA, MD revoke franchise registration

Franchisees of the beleaguered burger chain, once considered one of the hottest and fastest growing brands, face additional challenges as states revoke the franchisor's right to sell licenses.

By Alicia Kelso • Feb. 13, 2020

Secret Sauce: Pinstripes uses a different kind of equity partnership to grow

Joining forces with real estate developers has helped this eatertainment concept, which opened during the Great Recession, reach toward its long-term goal of over 100 units in the U.S.

By Julie Littman • Feb. 12, 2020

KFC, Crocs strut fried chicken-themed clogs at New York Fashion Week

Collaborative footwear featuring scented drumstick charms will be available to consumers this spring.

By Peter Adams • Feb. 12, 2020

Denny's pilots Yelp Store Visits to measure physical store foot traffic

The platform also introduced Showcase Ads, a video-centric format for national marketers to highlight seasonal promotions.

By Robert Williams • Feb. 12, 2020

Proposed RI bill would fine delivery providers for listing non-partnered restaurants

Companies would be penalized $1,000 each day a violation occurs, and any merchant could bring action in superior court to recover actual damages or up to $5,000. 

By Julie Littman • Updated Feb. 12, 2020

Starbucks' airport strategy takes flight with 2 deals

The coffee chain hopes to explore innovative store concepts with Paradies Lagardère and OTG Management, including offerings like gate-to-gate delivery, and will open new locations this year. 

By Lauren Manning • Feb. 11, 2020

Sonic to buy 73 units from bankrupt franchisee

The franchisor plans to acquire the units from SD Holdings, which operates in North Carolina, Tennessee, Virginia and Alabama, after the operator accumulated $22.3 million in secured debt.

By Alicia Kelso • Feb. 11, 2020

Taco Bell names former KFC exec Nikki Lawson as brand chief

The taco chain sees an opportunity to continue to push the brand past its positioning as a QSR, Yum Brands CEO Mark King said in a statement. 

By Dianna Christie • Feb. 10, 2020

Popeyes' chicken sandwich helped boost comp sales to 34% in Q4

The menu item — easily the brand's most successful product launch — also lifted systemwide sales by 42% to $1.3 billion during the quarter.  

By Julie Littman • Feb. 10, 2020

Fin to gill: How restaurant chefs can make the most of whole fish for delicious sustainable dining

Take a second look at what you once saw as trash, and change how your restaurant operates. 

Feb. 10, 2020

Beyond sandwich boosts Q4 same-store sales for Dunkin'

While overall traffic declined during the quarter, it was offset by higher checks when consumers ordered the plant-based product.

By Lauren Manning • Feb. 7, 2020

Shift Change: Pizza Hut taps interim president, Dunkin' hires new VP of marketing strategy

This week, Roti also announced a new CEO and Bojangles' hired a VP of menu and culinary innovation.

By Emma Liem Beckett • Feb. 7, 2020

Pizza Hut names new marketing leadership, looking to inject some KFC brand magic

KFC marketers George Felix and David Graves will become CMO and chief brand officer, respectively, as their sister brand seeks a turnaround.

By Peter Adams • Feb. 7, 2020

Subway lays off 300 employees at headquarters

The beleaguered sandwich chain is hoping the cuts will reduce overhead and make its business more efficient, but its future is still uncertain. 

By Lauren Manning • Feb. 6, 2020

Saladworks pilots virtual kitchens in 3 markets

Saladworks joins the likes of Chick-fil-A, Wetzel's Pretzels, Halal Guys and others testing the Kitchen United model.

By Lauren Manning • Feb. 5, 2020

Chipotle's digital sales spike 90% for fiscal 2019

To amplify this growth, more than half of the 150 to 165 new stores to launch in 2020 will be equipped with "Chipotlane" mobile pickup drive-thrus.

By Emma Liem Beckett • Feb. 5, 2020

Bloomin' Brands closer to divesting Outback Brazil

The company has selected three bidders for its Outback operation in Brazil.

By Alicia Kelso • Feb. 4, 2020

Dunkin' names new VP of marketing strategy amid pivot to integrated approach

CEO Dave Hoffmann said the move will streamline the company's strategic, go-to-market functions into one team. 

By Peter Adams • Feb. 4, 2020

Chipotle's Justin Bieber challenge reaches 95M on TikTok during Super Bowl

The "TikTok Timeout" challenge urged people to create their own "February Free Delivery Sundays" ads set to Bieber's new song "Yummy."

By Robert Williams • Feb. 4, 2020