Corporate Operations: Page 39
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Alabama Extension. (2020). "The image" [Photograph]. Retrieved from Flickr.
Lettuce Entertain You warns of over 1K layoffs
The largest hospitality company in Chicago filed notice of potential job losses at 25 restaurants in mid-October, two weeks before Illinois suspended indoor dining in the city.
By Alicia Kelso • Nov. 16, 2020 -
Chick-fil-A adds online ordering through its website
Previously, customers could only place orders via the restaurant's website for catering. But after testing the feature in two markets over the summer, the chicken chain is allowing online ordering across its entire system.
By Alicia Kelso • Nov. 13, 2020 -
Explore the Trendline➔
sam edwards via Getty Images
TrendlineMenu development
Restaurants big and small are experimenting with their menus to align with the preferences of on-the-go diners and mitigate the impact of rising food costs, supply chain disruption and shrinking consumer discretionary funds.
By Restaurant Dive staff -
DoorDash launches IPO
The food delivery company's initial public offering stock price is expected to range between $75 and $85 per share.
By Julie Littman • Updated Nov. 30, 2020 -
McDonald's plants its flag in the alternative meat space
The QSR giant will start testing its McPlant product line in 2021, but controversy has already arisen over which company is supplying the products.
By Emma Liem Beckett • Nov. 11, 2020 -
Courtesy of Chipotle
Chipotle to open its first digital-only restaurant
The Digital Kitchen concept in Highland Falls, New York, will offer pickup and delivery only and could expand into more urban locations that wouldn't support a full-size restaurant.
By Julie Littman • Nov. 11, 2020 -
Courtesy of Arby's
Arby's flips viral TikTok videos into special menu item
Inspiration for the campaign stems from a video of a user saying his new flat-screen TV only displayed a message from Arby's.
By Robert Williams • Nov. 9, 2020 -
NPC International cancels asset auctions
The move could make it easier for Flynn Restaurant Group to complete its $816 million bid for the company's assets, according to The Wall Street Journal.
By Julie Littman • Updated Dec. 1, 2020 -
Wendy's taps operations chief as chain shifts focus to digital channels
To create more consistent experiences across its entire footprint, the chain named Deepak Ajmani as its new chief operating officer overseeing both company and franchise locations.
By Alicia Kelso • Nov. 6, 2020 -
Courtesy of Uber Eats
Uber Eats could reach profitability by next year, CEO says
As Uber Eats diversifies its business with the addition of grocery and pharmacy delivery, gross bookings were up 135% and revenue grew 125%.
By Julie Littman • Nov. 6, 2020 -
Papa John's continued sales growth attracts lucrative franchisees
The chain reported a revenue increase of 17% year-over-year to $472.9 million for Q3, exceeding Wall Street expectations, and the fifth-consecutive quarter of comparable sales growth.
By Emma Liem Beckett • Nov. 5, 2020 -
Wendy's breakfast, digital drive best same-store sales in 15 years
The QSR chain has plenty of room to grow its morning daypart since consumer awareness of the menu is about 50% and many of its existing customers haven't tried it yet.
By Julie Littman • Nov. 4, 2020 -
Courtesy of REEF Technology
Reef Technology's expansionGhost kitchen provider Reef raises $700M
Reef will use the funding to grow from around 4,800 locations to 10,000, and CEO Ari Ojalvo said ghost kitchens "will be a significant part of non-parking revenue" for the company.
By Emma Liem Beckett , Julie Littman • Nov. 4, 2020 -
Courtesy of McDonald's
McDonald's franchisees face more COVID-19 OSHA complaints
Two McDonald's employees in Chicago filed separate OSHA complaints claiming they were pressured to work while sick and that proper coronavirus protections were not followed.
By Alicia Kelso • Nov. 3, 2020 -
Permission granted by Reginald J. Miller, vice president and global diversity, equity and inclusion officer, McDonald's
McDonald's taps new DEI leader
The evolution of McDonald's diversity, equity and inclusion practices has been in the spotlight throughout leadership changes, discrimination lawsuits and alleged labor violations.
By Sheryl Estrada • Nov. 3, 2020 -
Aurify preps for expansion of Le Pain Quotidien brand in New York City
The company, which bought the cafe bakery chain for $3 million in June, will open at least 10 locations inside former Maison Kayser locations by early 2021.
By Julie Littman • Nov. 3, 2020 -
Friendly's declares bankruptcy, agrees to $2M sale
While the casual chain saw improvements after focusing on off-premise, closing unprofitable locations and reducing costs, the pandemic stifled its progress.
By Julie Littman • Nov. 2, 2020 -
Courtesy of Jordan Strauss for Wendy’s
Wendy's turns drive-thru into spooky Halloween experience
For people not near the Los Angeles "scare-thru," the chain is running a coupon effort on Twitter to ramp up usage of its app and loyalty program.
By Aaron Baar • Oct. 30, 2020 -
Roark Capital sells Corner Bakery
The cafe chain was seeing declining sales even before the pandemic, but Boston Market owner Rohan Group sees potential alliances between the two brands.
By Julie Littman • Oct. 30, 2020 -
McDonald's settles racial discrimination lawsuit with Black franchisees
The company bought the four restaurants operated by plaintiffs James and Darrell Byrd for $6.5 million, and the Byrds will exit the chain's system.
By Emma Liem Beckett • Updated June 10, 2021 -
Yum Brands sells Grubhub shares for $206M
The company remains optimistic that third-party delivery gives its brands growth potential, and offers delivery with multiple aggregators at 35,000 restaurants.
By Julie Littman • Oct. 29, 2020 -
Taco Bell served 30M more cars year-over-year as drive-thru demand 'skyrocketed'
The chain, which grew same-store sales by 3%, improved drive-thru times by 17 seconds.
By Emma Liem Beckett • Oct. 29, 2020 -
Restaurants sue Grubhub over adding 150K non-partnered listings
Two plaintiffs are seeking class action status on behalf of the restaurants listed on the aggregator's platform without permission, and claim the practice results in lost orders and an inability to address customer concerns.
By Julie Littman • Oct. 29, 2020 -
McDonald's franchisee optimism highest in over a decade, report says
Growing sales led by celebrity-endorsed meals and the introduction of spicy chicken nuggets improved owner-operators' outlook to slightly below an all-time high seen in 2004, according to Kalinowski Equity Research's latest survey.
By Alicia Kelso • Oct. 28, 2020 -
Courtesy of White Castle
White Castle will partially close all restaurants every presidential Election Day
Staff who are scheduled to work between 7 and 11 a.m. on Nov. 3 in its restaurants, manufacturing plants or office will be paid for the four-hour break so they can vote.
By Emma Liem Beckett • Oct. 28, 2020 -
Courtesy of White Castle
White Castle is bringing Flippy the robot to 10 more restaurants
The robot optimizes staffing during hard-to-fill, late-night shifts at the 24-hour restaurant, and integrates with delivery applications to sync order completion with driver pickup times.
By Emma Liem Beckett • Oct. 27, 2020
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