Corporate Operations: Page

  • The storefront of an Insomnia Cookies bakery is pictured in East Lansing, Michigan on October 22, 2014.
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    "E Lansing Insomnia Cookies" by Infrogmation of New Orleans is licensed under CC BY 2.0
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    Krispy Kreme mulls sale of Insomnia Cookies

    As the doughnut chain pursues capital-light growth and partnerships in the QSR space, its may part with Insomnia to refocus on core products. 

    By • Oct. 3, 2023
  • A still from Chipotle's promotional automated makeline shows corn bouncing in a bowl.
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    Retrieved from Chipotle on October 03, 2023
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    Chipotle, Hyphen begin testing automated makeline

    The technology-enabled makeline for salads and bowls could help Chipotle free up labor, as about 65% of its digital orders are for these meals, but questions remain about the machine’s food safety.

    By • Oct. 3, 2023
  • An image of several people eating hamburgers and french fries from a generic fast food restaurant. Explore the Trendline➔
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    Getty Images
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    Trendline

    Loyalty & Rewards Strategy

    Capturing — and keeping — loyal customers is more crucial than ever as diner price sensitivity puts pressure on restaurants.

    By Restaurant Dive staff
  • A bank of windows below a red sign that says "Chipotle." A man stands in the background inside the restaurant.
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    Justin Sullivan via Getty Images
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    EEOC alleges Chipotle supervisor pulled on, removed Muslim worker’s hijab

    The case may point to the need for anti-harassment training for managers.

    By Emilie Shumway • Sept. 29, 2023
  • A Starbucks union member speaks into a megaphone
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    Getty Images
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    NLRB dings Starbucks for cracking down on union T-shirts

    Employees also were illegally barred from writing customer-provided, pro-union monikers on cups, among other violations, the NLRB found. 

    By Emilie Shumway • Sept. 28, 2023
  • Burger King gets a fresh look
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    Courtesy of Burger King
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    Burger King buys 32 franchisee units at bankruptcy auction

    The chain bought the units, which are in Montana, Utah and Wyoming, from a sale of Meridian Restaurants Unlimited locations.

    By • Sept. 28, 2023
  • Walk-On's CFO Chris Porcelli and Chief Development Officer Jennifer Pecoraro-Striepling
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    Courtesy of Walk-On's Sports Bistreaux
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    Walk-On’s adds CFO, CDO to its leadership

    Chris Porcelli and Jennifer Pecoraro-Striepling join the chain as CFO and chief development officer, respectively, as Walk-On’s builds up its c-suite.   

    By • Sept. 27, 2023
  • A promotional image of some Panera items offered through catering.
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    Courtesy of Panera Bread
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    Panera doubles down on catering with ezCater partnership

    About half of the fast casual’s 2,100 restaurants will appear on the catering platform initially, with hundreds more to be added in the coming months. 

    By • Sept. 27, 2023
  • Promotional images of phone screens showing Sweetgreen's app.
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    Courtesy of Sweetgreen
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    Sweetgreen adds in-store loyalty offer

    This rewards expansion could grow frequency among Sweetgreen customers, 50% of whom order on-premise.

    By • Sept. 26, 2023
  • An image of a brick building with red Chick-fil-A signage
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    Brandon Bell via Getty Images
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    Chick-fil-A expands supply chain footprint with North Carolina distribution center

    The 120,000-square-foot facility, owned by the restaurant chain’s distribution subsidiary, is slated to open in Q3 2024.

    By Kelly Stroh • Sept. 25, 2023
  • A Panera store.
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    Courtesy of Panera
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    Panera Brands shuffles board as it preps for IPO

    Michael Tattersfield, who is resigning as CEO of Krispy Kreme in January, oversaw the doughnut chain as it went public in 2021.

    By • Sept. 25, 2023
  • Eataly at Park MGM in Las Vegas
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    Courtesy of Francisco Lupini/Eataly USA
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    Eataly names North American CEO, shares expansion plans

    The upscale retail and restaurant chain has tapped Tommaso Brusò for the top post as it looks to open 20 stores in the region over the next five years.

    By Catherine Douglas Moran • Sept. 25, 2023
  • A remodeled McDonald's.
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    garett_mosher via Getty Images
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    McDonald’s will raise royalty rate on new US restaurants by 25%

    The fee change increases operator royalty rates from 4% to 5%, but most of the Golden Arches’ franchising revenue will still come from rent, CNBC reports. 

    By • Sept. 22, 2023
  • An image of a building with Cracker Barrel branding
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    Courtesy of Cracker Barrel
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    Cracker Barrel debuts rewards program to drive sales, traffic

    The chain hopes that the platform, which launched nationwide Wednesday, can improve performance after retail and restaurant sales missed Q4 expectations. 

    By • Sept. 21, 2023
  • A portrait photo of Kitchen United CEO Atul Sood.
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    Courtesy of Kitchen United
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    Kitchen United promotes Atul Sood to CEO

    The ghost kitchen company remains focused on building a sustainable business model for decades to come, Sood said. 

    By • Sept. 18, 2023
  • A photograph of Shipley Do-Nuts
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    Permission granted by Shipley Do-Nuts
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    Shipley Do-Nuts rolls out tier-based loyalty program

    Do-Happy Rewards, which was piloted in company-owned locations earlier this year, already has 40,000 members.

    By • Sept. 18, 2023
  • Former Starbucks CEO Howard Schultz before the Senate HELP committee.
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    Aneurin Canham-Clyne/Restaurant Dive
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    Howard Schultz resigns from Starbucks’ board

    Schultz’s departure is unlikely to change day-to-day matters at the company, BTIG said, but may deprive Starbucks of his “magic touch” with the brand.

    By • Sept. 14, 2023
  • An image of a Del Taco resturant in Florida
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    Retrieved from GlobeNewswire on November 02, 2022
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    Del Taco gets new president

    Tom Rose takes the helm at the QSR brand as it refranchises large numbers of stores and pushes for a return to net unit growth.

    By • Sept. 13, 2023
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    Scott Olson via Getty Images
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    Domino’s boosts rewards points with new loyalty program

    The pizza chain cut the order minimum required to earn orders points from $10 to $5, and added new redemption choices like drinks and stuffed cheesy bread.

    By • Sept. 12, 2023
  • CKE CMO Jennifer Take and CFO Mike Lenihan
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    Courtesy of CKE Restaurants
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    CKE appoints CMO, CFO

    The new executives join the company during an ongoing brand overhaul at Hardee’s and Carl’s Jr.

    By • Sept. 6, 2023
  • Whataburger Digital Kitchen, the chain's first digital-only unit, opened in Austin in September.
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    Courtesy of Whataburger
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    Whataburger opens first off-premise-only unit

    Whataburger's digital kitchen, which debuted in Austin this week, features external ordering kiosks, pickup lockers and a mobile pickup lane.

    By • Updated Sept. 7, 2023
  • A portrait photo of Suzie Tsai, Bonchon U.S.'s new chief growth officer.
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    Courtesy of Bonchon
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    Bonchon US appoints chief growth officer

    Suzie Tsai brings considerable experience from On the Border and Brinker to the Korean chicken chain as it looks to double its American footprint.

    By • Sept. 1, 2023
  • Regina Cheung is Pokeworks new CEO.
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    Courtesy of Pokeworks
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    Pokeworks promotes CFO to CEO

    Regina Cheung will continue to serve as CFO as the brand focuses on entering new markets and boosting franchisee profitability.

    By • Aug. 31, 2023
  • Panera's expanded dinner offerings from 2019.
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    Courtesy of Panera Bread
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    Panera’s smaller menu test may rollback its dinner focus

    In what appears to be a company memo shared by employees on Reddit, flatbread pizza and a number of hot entrees are on the chopping block, along with some baked goods and the children’s menu. 

    By • Aug. 29, 2023
  • TGI Fridays CEO Brandon Coleman in a dark suit.
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    Permission granted by TGI Fridays
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    TGI Fridays promotes CMO to CEO

    Brandon Coleman III takes the reins as the chain experiments with virtual brands, a new loyalty structure and major menu overhaul in a growth push. 

    By , • Aug. 29, 2023
  • An image of Michael Montagano, CEO of Dog Haus, wearing a dark suit
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    Permission granted by Dog Haus
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    Dog Haus appoints new CEO from Kitchen United

    Michael Montagano is joining Dog Haus as its first CEO. He will lead the chain as it grows its franchising system and off-premise sales.

    By • Aug. 28, 2023