Consumer Trends: Page 8
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Courtesy of Sonic
Sonic adds 6 beverages to permanent menu
With photogenic twists on classic flavors like cola and lemonade, the chain appears to be aiming for Gen Z consumers.
By Aneurin Canham-Clyne • June 24, 2024 -
Courtesy of Carl's Jr
How Carl’s Jr. is driving in-store visits with AI-fueled CTV advertising
The QSR paired contextual targeting data with IRIS.TV’s private marketplace to engage young men with shared interests like anime and gaming.
By Aaron Baar • June 21, 2024 -
Explore the Trendline➔
Diamond Dogs via Getty Images
TrendlineLoyalty & Rewards Strategy
Capturing — and keeping — loyal customers is more crucial than ever as diner price sensitivity puts pressure on restaurants.
By Restaurant Dive staff -
Courtesy of McDonald's
McDonald’s to launch $5 Meal Deal next week
The QSR giant will enter the summer value wars on June 25 with its national offer of a McDouble or McChicken, small fry, four-piece McNuggets and a drink.
By Julie Littman • June 20, 2024 -
Mark Davis via Getty Images
Dave & Buster’s sees customer satisfaction growth despite higher game prices
Guest satisfaction scores are at historical highs, and CEO Chris Morris believes there is room to increase game prices without taking a hit.
By Bryan Wassel • June 18, 2024 -
Courtesy of Starbucks
Starbucks, Marriott Bonvoy link loyalty programs
The deal is the latest in Starbucks’ large, corporate rewards partnerships, which include link ups with Bank of America and Delta SkyMiles.
By Aneurin Canham-Clyne • June 18, 2024 -
Justin Sullivan / Staff via Getty Images
Traffic at QSR chains in California declines following minimum wage increase
Price increases meant to offset the cost of the sector’s $20 minimum wage in the state have significantly dented customer visits, data from Placer.ai shows.
By Julie Littman • June 13, 2024 -
doble-d via Getty Images
Restaurant openings up 6%, but momentum slowing
Sweets and snack concepts had the most openings with new dessert stores up 52%, followed by shaved ice outlets up 22%, according to a Yelp report.
By Julie Littman • June 5, 2024 -
Permission granted by Fiserv
‘They feel like they got tricked’: How tipping requests can hurt customer relationships
Consumers are being asked to tip more often and for more services than they were in the past. It’s leaving them with a bad taste in their mouths.
By Lisa Scherzer • June 3, 2024 -
Courtesy of Blaze Pizza
Blaze Pizza remakes its menu with 5 new signature pizzas
Diners can expect eventual changes to all of the menu, including salads, desserts, folded pizza, toppings and drizzles, CMO Christian Kuhn said.
By Aneurin Canham-Clyne • May 31, 2024 -
Courtesy of Jack in the Box
Jack in the Box joins value battle with Munchies Under $4
The fast food chain hopes its snack-focused menu will act as a hook for customers after same-store sales fell last quarter.
By Aneurin Canham-Clyne • May 30, 2024 -
Justin Sullivan via Getty Images
Fast food is too expensive, says a majority of Americans
Sixty-two percent of U.S. consumers surveyed by LendingTree said they are eating fast food less due to rising prices.
By Julie Littman • May 28, 2024 -
Spencer Platt via Getty Images
4 restaurant industry forecasts from the NRA Show
Gen Z’s demand for photogenic beverages and frustration over financing struggles loomed large over the event as operators strategized how to solve consumer pullback.
By Aneurin Canham-Clyne • May 23, 2024 -
Aneurin Canham-Clyne/Restaurant Dive
Inside CosMc’s: Slow drive-thru service may undercut customization’s perks
McDonald’s spinoff brand, which targets Gen Z with highly caffeinated drinks and snacks, is a “learning lab” that needs work to compete with legacy QSRs.
By Aneurin Canham-Clyne • May 22, 2024 -
Permission granted by BurgerFi
BurgerFi’s sales fell 10% in Q1
The chain attributed some of its difficulties to a consumer pullback, but said weather accounted for its exceptionally poor performance.
By Aneurin Canham-Clyne • May 15, 2024 -
Permission granted by Square
Sponsored by SquareGet the most out of the National Restaurant Association Show with Square
Whether you’re attending in person or tuning in from home, growth is on the agenda this year. Take a glimpse at what Square will cover.
May 13, 2024 -
Permission granted by SupHerb Farms
Sponsored by SupHerb Farms®The global flavor craze
Unlock the latest global flavor trends that will attract each generation to your operation.
By SupHerb Farms • May 13, 2024 -
Permission granted by ezCater
Operators predict continued catering boom
Return-to-office is increasing demand for business catering as employers use meal plans to draw workers in-person, according to a survey from ezCater.
By Julie Littman • May 9, 2024 -
Scott Olson via Getty Images
Dine’s sales sour on virtual brand closures, slow traffic
IHOP and Applebee’s promotions and LTOs weren’t enough to offset a dip in consumer spending during Q1.
By Aneurin Canham-Clyne • May 8, 2024 -
Justin Sullivan via Getty Images
Wendy’s credits loyalty program, mobile app investments for customer growth
“The experience we deliver to our customers is the most impactful driver of our business,” CEO Kirk Tanner said.
By Bryan Wassel • May 7, 2024 -
Stephen Chernin via Getty Images
Starbucks’ late-night delivery pilot ‘doubled our business,’ CEO says
A third-party partner prepared Starbucks orders for delivery offsite between the hours of 5 p.m. and 5 a.m., and the coffee giant aims to make a $2 billion business out of this model over the next five years.
By Emma Liem Beckett • May 7, 2024 -
Courtesy of Sweetgreen
Sweetgreen targets dinner customers with steak
The salad chain is following up the successful rollout of protein plates last year with steak, which accounted for nearly one-fifth of dinner orders in a pilot.
By Aneurin Canham-Clyne • May 7, 2024 -
Permission granted by Square
Sponsored by SquareThe top restaurant trends in 2024
Restaurant owners crave tools that provide better insights that they can use to connect with their customers, integrate with other solutions, and receive real-time information about the health of their business.
By Natalie Zunker • May 6, 2024 -
Brandon Bell via Getty Images
McDonald’s credits speed, personalization for high satisfaction
The fast food chain is attracting consumers with customized messaging and cementing their loyalty with swift and consistent service.
By Bryan Wassel • May 2, 2024 -
Brandon Bell via Getty Images
Shake Shack’s kiosks are now its largest ordering channel
The chain added upselling options to its kiosks and made the channel’s customization experience more similar to online ordering.
By Julie Littman • May 2, 2024 -
Courtesy of Subway
Back to Basics: What builds a good snacking menu?
Diner demand for specific snack items depends on their mood, time of day and ease of travel, experts said, opening up an array of traffic-boosting innovation opportunities for restaurants.
By Danielle McLean • May 1, 2024
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