Consumer Trends: Page 7

  • The exterior of a Cava in Chicago
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    Permission granted by Cava
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    Cava’s traffic surges in Q2

    Customers are switching to the fast casual chain from across the restaurant industry thanks to its moderate approach to menu pricing.

    By • Aug. 22, 2024
  • Shot of Starbucks store in Seattle on July 3 2024
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    David Ryder via Getty Images
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    Will Brian Niccol’s customer experience success as CEO of Chipotle translate to Starbucks?

    The executive spearheaded mobile ordering upgrades and better order fulfillment at Chipotle. Experts say the same lessons could improve customer experience at Starbucks.

    By Bryan Wassel • Aug. 19, 2024
  • An image of several people eating hamburgers and french fries from a generic fast food restaurant. Explore the Trendline➔
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    Diamond Dogs via Getty Images
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    Trendline

    Loyalty & Rewards Strategy

    Capturing — and keeping — loyal customers is more crucial than ever as diner price sensitivity puts pressure on restaurants.

    By Restaurant Dive staff
  • An image of a tip jar in the foreground with a customer paying by credit card in the background
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    Nikola Stojadinovic via Getty Images
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    Opinion

    ‘Tipflation’ narrative is harmful to the restaurant industry

    Saying that tips have spun "out of control" is inaccurate, as data shows a minimal decline in tip percent averages, writes Kevin Bryla, CMO of SpotOn.

    By Kevin Bryla • Aug. 16, 2024
  • An image of serveral food items from Taco Bell's Craving's Value Menu
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    Courtesy of Taco Bell
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    C-stores are taking aim at QSRs in the value war. Will it pay off?

    C-stores are using value offerings to compete with QSRs as consumers look for cheaper options.

    By Christine Blank • Aug. 16, 2024
  • One of the burritos served by Banda Burrito, Denny's rapidly growing virtual brand.
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    Courtesy of Denny's
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    Denny’s deploys Banda Burritos brand nationwide

    The expansion is another vote of confidence for the chain’s virtual brands at a time when competitors have pulled back from the concept.

    By • Aug. 15, 2024
  • A Chipotle Mexican Grill employee.
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    Courtesy of Chipotle
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    The restaurant industry’s Q2 winners and losers

    The last few months have produced radically different outcomes at publicly traded restaurant brands, ranging from sinking sales at McDonald’s to Wingstop’s 28.6% comparable sales jump.

    By • Aug. 14, 2024
  • Kentucky Fried Chicken's 2024 $5 value deals: A chicken nuggets combo, a famous bowl with mashed potatoes and nuggets, and a 2-piece combo.
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    Courtesy of KFC
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    KFC expands $5 meal deal

    As U.S. sales shrink, KFC’s new value meals and several digital exclusives could help the chain win back consumers.

    By • Aug. 13, 2024
  • Pedestrians walk by a Chipotle restaurant in San Francisco, California
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    Justin Sullivan via Getty Images
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    Restaurant industry to grow 0.5% in 2024, IFMA says

    The International Foodservice Manufacturers Association forecasts continued demand for eating out from high-income cohorts, despite a drop off in low-income consumers. 

    By • Aug. 8, 2024
  • McDonald’s Reveals New Collector’s Meal Inspired by Fan-favorite Collectibles.
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    Courtesy of McDonald's USA
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    Beanie Babies, Barbie and more: McDonald’s new collector cups nod to past tie-ins

    The latest nostalgia play from the fast food brand comes as it has lost some of its steam, with comparable sales slipping in Q2.

    By Peter Adams • Aug. 7, 2024
  • Outback Steakhouse exterior
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    Courtesy of Bloomin' Brands
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    How Outback is planning to turn around same-store sales declines

    The chain is implementing technological investments and will simplify its menu to create more value.

    By • Aug. 7, 2024
  • An image of various chicken cantina items offered by Taco Bell
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    Courtesy of Taco Bell
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    Taco Bell’s menu innovations drive US same-store sales

    The chain’s premium Chicken Cantina menu shifted its sales mix towards chicken by 10 points and joined other LTOs and value deals in driving sales growth.

    By • Aug. 6, 2024
  • Starbucks Summer Berry Refreshers beverages, blue drinks with red pearls.
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    Courtesy of Starbucks
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    Starbucks’ US traffic troubles continue

    Domestic comparable traffic fell 6% in Q3 despite the chain’s efforts to drive sales with product launches and improved operational throughput.

    By • July 31, 2024
  • A white building with windows on the front with a large sign that says Cava
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    Courtesy of Cava
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    Cava wants to improve its dining room ambiance. Should other QSRs follow suit?

    QSRs typically don’t want people to linger, but experts say there are steps operators can take to forge a deeper connection with diners while also keeping them moving.

    By Danielle McLean • July 29, 2024
  • Pedestrians walk by a Chipotle restaurant in San Francisco, California
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    Justin Sullivan via Getty Images
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    How Chipotle boosted traffic 8%

    Limited-time offers and increased labor deployment grew Chipotle’s transactions and throughput in Q2, driving same-store sales up by 11%.

    By • July 25, 2024
  • An image of a cheeseburger, chicken sandwhich, chicken nuggest, fries and a drink on a blank background. The image includes "$5 Meal Deal" wording.
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    Courtesy of McDonald's
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    How chains are competing in the 2024 value wars

    From McDonald’s and Burger King’s $5 meals to Del Taco’s $2 menu, fast food chains ramped up their value meals this year to attract price-sensitive guests.

    By • July 22, 2024
  • Man in kitchen
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    Permission granted by Tattle
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    Sponsored by Tattle

    The true cost of not having enough guest insights for your restaurants

    Restaurants are bleeding revenue because they overlook these crucial operational insights.

    July 22, 2024
  • Tender Greens and Tocaya merged in 2021 to become One Table Restaurant Group.
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    Permission granted by One Table Restaurant Group
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    One Table Restaurant Brands files for Chapter 11 bankruptcy protections

    Fees on third-party orders and rising debt costs meant a partial recovery from 2020 was not enough to allow the parent company of Tender Greens and Tacaya to repay its creditors.

    By • July 18, 2024
  • A hand pours sauce on a cut of fish.
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    Courtesy of Hilton
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    Hotel restaurants use storytelling, immersive experiences to draw repeat guests

    Successful concepts center narratives, offer signature experiences and are well-attuned to changing customer tastes, experts say.

    By Brian Martucci • July 17, 2024
  • Three fast food beverages stand in line.
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    Aneurin Canham-Clyne/Restaurant Dive
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    The forces shaping Gen Z’s snack and beverage consumption

    Gen Z has a sweet tooth and loves childhood flavors, but they increasingly demand healthy ingredients, major restaurants and suppliers say.

    By • July 17, 2024
  • A person in a coat rides a bicycle holding a red DoorDash bag.
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    Michael M. Santiago/Getty Images via Getty Images
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    NYC delivery worker earnings up 22%

    Decreases in consumer tips and total employment were more than offset by sharp rises in base pay, according to the Department of Consumer and Worker Protection.

    By • July 15, 2024
  • A waiter serves a table at a nice restaurant
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    Rawpixel via Getty Images
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    Restaurant customer satisfaction grows despite rising prices, ACSI finds

    Consumers want premium experiences to help make the meal feel worth the cost, according to ACSI’s Forrest Morgeson.

    By Bryan Wassel • July 8, 2024
  • Several fast food items that are a part of Sonic's $1.99 value menu.
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    Courtesy of Sonic
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    Sonic launches $1.99 value menu

    The chain confirmed its value menu is permanent, in contrast to the temporary discounts offered by McDonald’s, KFC and Burger King this summer.

    By • July 1, 2024
  • The content of a Taco Bell $7 Luxe Cravings box spread out on a table.
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    Courtesy of Taco Bell
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    Taco Bell beefs up value with $7 Luxe Cravings box

    Six months after it launched its 10-item Cravings menu, the chain added a five-item meal that it says is 55% cheaper than buying the items separately.

    By • June 27, 2024
  • Two Starbucks Iced Energy drinks nearby shattered ice cubes.
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    Courtesy of Starbucks
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    Starbucks adds caffeinated, sparkling iced teas to core menu

    The launch also includes two new food items, a Caramel Swirl Iced Coffee and new customizations for drinks, as the chain continues is multi-pronged effort to drives traffic by menu changes.

    By • June 26, 2024
  • A White Castle at night. The sky is dark. The store is not.
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    Courtesy of White Castle
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    White Castle bolsters late-night staff to help drive and satisfy increased sales

    Orders placed between 7 p.m. and 3 a.m. are an increased percentage of sales at the fast food chain, and it hopes to capitalize on growing demand. 

    By • June 26, 2024