Technology: Page 2

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    Courtesy of McDonald's

    McDonald's powers up 'Friendsgaming' livestream with FaZe Clan to unite gamers

    As part of the event riffing on the Friendsgiving concept, the duo created a merchandise pack of co-branded gaming gear and DoorDash delivery codes.

    By Peter Adams • Nov. 2, 2021
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    stockstudioX via Getty Images
    Sponsored by T-Mobile For Business

    Emerging technologies call for robust data network

    Data-driven decisions will expand beyond sales and staffing applications to guest services, supply-chain logistics and menu development, allowing restaurants to adapt what to sell in real-time as demand dictates.

    Nov. 1, 2021
  • Trendline

    Off-premise initiatives

    The pandemic has proven that off-premise operations, from takeout to drive-thru, is a vital part of the restaurant industry to keep revenue up and consumers returning.

    By Restaurant Dive staff
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    Courtesy of Coco

    C3 deploys robot delivery in Los Angeles

    Through a partnership with Coco, C3 will offer delivery via bots within two miles of several digital kitchens in the city, with plans to expand into new markets.

    By Oct. 28, 2021
  • McDonald's will sell McD Tech Labs to IBM

    The sale of the platform reflects the chain's evolving approach to insourcing versus outsourcing technology, CEO Chris Kempczinski said.

    By Oct. 27, 2021
  • Image attribution tooltip djile on Shutterstock.
    Sponsored by Mood Media

    Bringing the phygital experience to restaurants

    With the ever-growing use of technologies used in the restaurant industry, customers expect the same level of personalization and convenience in person as they do online.

    Oct. 26, 2021
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    Danil Melekhin

    Sponsored by Atmosphere

    Introducing: A facts only approach to news designed for businesses

    Cable news is broken, and it's detracting from the restaurant customer experience.

    Oct. 25, 2021
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    Permission granted by Olo

    Olo buys Wisely for $187M, its first acquisition as a public company

    The transaction will allow Olo to expand its capabilities, which have largely been focused on online ordering, to include customer intelligence and engagement tools. 

    By Oct. 22, 2021
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    Courtesy of PR Newswire

    Peet's Coffee adds more incentives to its loyalty program

    The revamp comes as more chains add loyalty programs or enhance existing rewards offerings to attract digitally savvy consumers, and marks the first major change to the chain's program since 2017. 

    By Oct. 21, 2021
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    Permission granted by Miso Robotics

    Buffalo Wild Wings tests robotic chicken wing fryer

    Through a pilot program with Miso Robotics, the full-service chain's parent company plans to deploy Flippy Wings to its ghost kitchen and eventually install it in a Buffalo Wild Wings location this year. 

    By Oct. 21, 2021
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    Spencer Platt via Getty Images

    Fiserv expands restaurant reach with BentoBox purchase

    The global payments processor said it would buy BentoBox to expand the reach of its Clover unit in servicing restaurants.

    By Lynne Marek • Oct. 19, 2021
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    Permission granted by Uber Eats

    Report: 50% of operators plan to deploy automation tech in 2 to 3 years

    Eighty-seven percent of restaurant owners/operators believe that technology adoption has been critical for survival throughout the COVID-19 pandemic, according to Lightspeed's Global State of Hospitality report. 

    By Oct. 15, 2021
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    Drew Angerer via Getty Images

    NRA: Declining disposable income dampens demand for on-premise eating

    Diners want to eat at restaurants and order off-premise more often than they currently do, the association's SVP Hudson Riehle shared at DoorDash's Main Street Strong Conference on Wednesday.

    By Oct. 14, 2021
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    Courtesy of DoorDash

    DoorDash beefs up ad capabilities for restaurants, CPG brands

    The delivery platform is working to generate additional revenue as its growth slows from the highs reached during the pandemic's peak.

    By Chris Kelly • Oct. 12, 2021
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    Thai Phi Le/Restaurant Dive

    Wendy's to use AI, machine learning to improve customer experience

    Through a partnership with Google Cloud, the fast food chain will offer diners tools like speech-to-text, Google Maps and Search.

    By Oct. 12, 2021
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    Permission granted by Workday
    Sponsored by Workday

    Workday gives Panera the right ingredients to face challenges head-on

    Even now, the food industry continues to evolve. However, constant fluctuations and disruptions mean restaurants like Panera must make decisions quickly and accurately, consolidating data and insights across all of its functions.

    Oct. 11, 2021
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    Retrieved from Reef on November 04, 2020
    Reef Technology's expansion

    TGI Fridays will launch 300 ghost kitchens with Reef Technology

    This is Reef's first deal with a global casual chain, which comes just a few months after the firm announced major expansion plans with 800 Degrees Pizza and Wendy's. 

    By Oct. 8, 2021
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    Permission granted by ChowNow

    ChowNow launches Order Better Network

    The commission-free, online ordering platform can now connect restaurants to more than a dozen channels for delivery and takeout orders, including Yelp, OpenTable and Snapchat. 

    By Oct. 5, 2021
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    Courtesy of PR Newswire

    All Day Kitchens receives $65M in funding for expansion

    This latest round of funding brings the total money raised by the ghost kitchen platform to $102.5 million since its founding in 2018. 

    By Oct. 4, 2021
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    Permission granted by Kitchen United

    Kitchen United buys Zuul, entering New York City market

    After announcing one of the first acquisitions in the ghost kitchen segment, the company's chief business officer said there's potential for more deals as it looks to expand geographically.

    By Oct. 4, 2021
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    iStock Credit: Dan Rentea

    Sponsored by Atmosphere.TV

    How the 'chameleon effect' is limiting your business (and what to do about it)

    In under a second, a single behavior can change the vibe of an entire venue. Businesses need a way to harness that tendency to positively engage guests.

    Oct. 4, 2021
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    Courtesy of Taco Bell

    Taco Bell celebrates National Taco Day with Discord, messaging push

    In the U.S., the chain will leave Easter eggs on Reddit and "raid" Discord channels to give away free tacos while a global push focuses on the taco emoji.

    By Chris Kelly • Oct. 4, 2021
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    Courtesy of REEF Technology
    Reef Technology's expansion

    Reef Technology to open 500 ghost kitchens with 800 Degrees Pizza

    The deal, which will add units in the U.S., Canada and international markets, comes less than two months after Reef partnered with Wendy's to open 700 kitchens.  

    By Sept. 30, 2021
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    Courtesy of Yelp

    Yelp tool helps restaurants manage operations amid off-premise surge

    The reservation platform's Guest Manager streamlines its front-of-house products into one suite. The company also debuted a feature that identifies virtual or delivery-only restaurants. 

    By Sept. 29, 2021
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    iStock - monkeybusinessimages

    Sponsored by Atmosphere.TV

    What happens when businesses play the best of the internet on their TVs

    Today, 72% of all U.S. adults use social media. The most commonly used social media platforms all have one thing in common: snackable videos. Here's what that means for business entertainment. 

    Sept. 27, 2021
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    Permission granted by Taco Bell

    Drive-thru speed of service slowed 26 seconds in 2021, study finds

    Order accuracy also declined by 2% year-over-year at QSR chains, which SeeLevel HX attributes to continued restaurant labor woes, supply chain issues and inflation.

    By Sept. 24, 2021