Technology: Page 2

  • A photograph of a brick building with signage that says "Krystal"
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    Permission granted by Krystal
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    Krystal launches first loyalty program

    Consumers will earn 10 points for every dollar spent, as the QSR brand looks to drive frequency and increase check.

    By • Oct. 1, 2025
  • A man stands on a stage talking
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    Julie Littman/Restaurant Dive
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    9 restaurant industry trade shows to attend in 2026

    Next year is jam-packed with restaurant conferences and trade shows that will cover key topics for the sector, ranging from franchising and menu development to economic forecasts.

    By Restaurant Dive Staff • Updated Nov. 3, 2025
  • An image of three red robots with two eyes on a street.
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    Permission granted by DoorDash
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    Why DoorDash built its own delivery robot

    Dot, a robot that can traverse bike lanes, parking lots and sidewalks, opens up an untapped logistics model alongside a new autonomous delivery platform.

    By • Oct. 1, 2025
  • One of Serve Robotics next generation robots
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    Courtesy of Serve Robotics
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    Serve Robotics deploys robots with Uber Eats in Chicago

    The robotics company said it will deploy dozens of robots across at least 14 neighborhoods to complete orders from upwards of 100 restaurants.

    By • Sept. 30, 2025
  • An image of three smartphones with DoorDash app images seen
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    Permission granted by DoorDash
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    DoorDash launches dine-in rewards, reservations

    With its new “Going Out” tab, guests can book reservations, earn in-store rewards and access exclusive offers from partner restaurants.

    By • Sept. 30, 2025
  • A sandwich, a bag of chips, a coke, a red background.
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    Courtesy of Jimmy John's
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    Jimmy John’s moves to points-based rewards

    Switching from a surprise-and-delight program to JJ Rewards could help drive frequency and incentivize the chain’s most loyal guests.

    By • Sept. 29, 2025
  • Young people laughing together
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    iStock/ Monkey Business Images

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    Sponsored by GS1 US

    Satisfying demanding diners: How global standards deliver trust on the plate

    Today’s guests expect faster service, top-quality food and seamless tech experiences — without compromising on cost or hospitality.

    Sept. 29, 2025
  • An exterior shot of a Red Lobster restaurant from downhill, in the foreground, lush shrubbery separates the restaurant from the camera.
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    Courtesy of Red Lobster
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    Red Lobster deploys AI bots to answer phones

    SoundHound’s voice automation technology is expected to free up workers and improve front-of-house service.

    By • Sept. 23, 2025
  • Taco Bell's $5, $7 and $9 luxe boxes. Each combo meal contains several items, a side and a drink.
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    Courtesy of Taco Bell
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    Taco Bell promotes execs focused on branding, technology

    As the chain works to triple its international store count in five years, these new executive promotions can help replicate the brand’s U.S. success abroad.

    By • Sept. 22, 2025
  • Restaurant hostess at the host stand
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    Permission granted by Stable Kernel
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    Sponsored by Stable Kernel

    When $5 million is on the line: How AI-powered resilience protects restaurant revenue

    AI resilience saved $5M in sales - see how restaurants turn tech into ROI.

    By Jay Gyuricza, VP of Customer Experience & Business Development, Stable Kernel • Sept. 22, 2025
  • Server serving guests at a restaurant.
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    Permission granted by Toast
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    Sponsored by Toast

    The integrated advantage: how a unified payment system scales with hospitality growth

    Discover why a unified payment system is the single most valuable asset for today’s top hospitality leaders.

    Sept. 22, 2025
  • Olo founder Noah Glass on Olo's first day of trading
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    Permission granted by Olo
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    Olo lays off workers following Thoma Bravo acquisition

    The move marks the third time in three years the restaurant tech company has cut workers.

    By • Sept. 18, 2025
  • An image of a black drone floating in the air with a green background.
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    Courtesy of Uber/Flytrex
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    Uber invests in Flytrex to scale drone delivery

    The partnership is part of Uber’s strategy to create a delivery network that deploys sidewalk robots and aerial drones alongside drivers and couriers.

    By • Sept. 18, 2025
  • Taco Bell drive-through
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    Courtesy of Yum Brands
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    How Yum’s AI factory supercharges marketing at Taco Bell and beyond

    Execs at the fast food giant detail an approach to artificial intelligence that is already powering transformation throughout its digitally focused brands.

    By Chris Kelly • Sept. 17, 2025
  • A portrait of Sean Tresvant, Taco Bell's incoming CEO.
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    Courtesy of Taco Bell
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    Yum prepares for CEO swap with more exec changes

    As Chris Turner prepares to take over Yum, Taco Bell’s parent company promoted three leaders, including a CFO, and will add a chief scale officer role.

    By • Sept. 9, 2025
  • Exterior view of Mystic Diner Restaurant lit up with bright blue lights at sunset.
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    Permission granted by Diner Hospitality Group
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    Sponsored by Toast

    How 1 restaurateur saved time and drove sales with Toast’s AI Marketing Assistant

    How a Connecticut diner uses AI to market smarter, help save time and drive sales.

    Sept. 8, 2025
  • Nate Hoops standing in Phodega.
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    Permission granted by Square
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    Sponsored by Square

    Phodega’s journey from bridging the gap to building a booming business

    With the right restaurant tech, Asian American noodle shop Phodega grew its menu offerings, foot traffic, and staff.

    Sept. 8, 2025
  • People sit in a coffee shop.
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    Adam Gray via Getty Images
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    Starbucks deploys AI for in-store inventory management

    Computer vision is helping the chain keep track of its in-store inventory and may be used to automate some stock ordering.

    By • Sept. 3, 2025
  • Restaurant server collecting payment from guests at table
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    Smallhands Creative

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    Sponsored by Toast

    Beyond the transaction: how hospitality leaders are transforming payments into a strategic asset

    A new study reveals how top leaders are turning payments from a back-office task into a strategic asset.

    Sept. 2, 2025
  • A photograph of a small drone-like device lowering a bag with a Chipotle logo on it to the ground.
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    Courtesy of Chipotle/Zipline
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    Chipotle launches Zipline drone delivery in Texas

    Chipotle joins a growing list of restaurant companies, including GoTo Foods and Papa Johns, piloting drone delivery in the Lone Star State.

    By • Aug. 21, 2025
  • A collage of Chipotle-themed Urban Outfitters products
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    Courtesy of Chipotle
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    Chipotle targets Gen Z with college rewards program

    The fast casual chain is offering free points, occasional prize drops and faster rewards accrual to loyalty members who validate their college enrollment.

    By • Aug. 19, 2025
  • People stand in front of kiosks by a McDonald's
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    Getty Images
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    Fast food brands fire up AI despite challenging backdrop

    McDonald’s, Chipotle and Yum Brands are embedding the technology into workflows to streamline processes and improve customer and employee experiences.

    By Lindsey Wilkinson • Aug. 18, 2025
  • A white building with windows on the front with a large sign that says Cava
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    Courtesy of Cava
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    Cava leans on tech to free up workers’ time to connect with guests

    The company is investing in automated food production for digital orders only, as “technology should enhance, not replace the human experience,” CEO Brett Schulman said.

    By Bryan Wassel • Aug. 14, 2025
  • An image of a stainless steel kitchen makeline
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    Courtesy of Chipotle/Hyphen
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    Cava joins Chipotle in backing Hyphen with $10M

    The automated makeline company will use the money to accelerate the deployment of its technology, but Cava’s CFO says testing at the brand is unlikely until 2026.

    By • Aug. 12, 2025
  • A white container with a DoorDash logo sits on a table next to a green cup with a Jamba logo and a pretzel.
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    Courtesy of GoTo Foods, DoorDash, Wing
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    GoTo Foods launches drone delivery in Texas

    Through a partnership with DoorDash and Wing, the company will offer fast delivery from select restaurants in Frisco, Fort Worth and Plano.

    By • Aug. 11, 2025