Papa Johns to offer delivery from Walmart

Using Walmart Express Delivery, customers can order fresh pizza on its own or as part of their grocery haul this fall.

By Julie Littman • Sept. 11, 2026

How Domino’s app redesign went wrong and what CX leaders can learn

Full-scale redesigns are increasingly out of step with how leading brands manage digital experiences, experts say.

By Michael Brady • Sept. 9, 2026

Explore the Trendline➔

How AI is shaping the restaurant industry

Automated technology can transform restaurant systems and relieve pressure from rising operating costs, opening up new opportunities for chains looking to sharpen their value proposition. 

By Restaurant Dive staff

Loyalty programs alone will not solve QSRs’ frequency problem

QSRs can drive repeat visits by making every loyalty interaction more relevant.

By Kyle Cowser • Sept. 8, 2026

Uber, Wonder issue layoffs

Uber cut 10% of its workforce, or over 3,000 employees, while Wonder reduced its employee roster by 150 this week, as each delivery-focused platform plans for its next phase of growth.

By Julie Littman • Sept. 3, 2026

Murphy USA to trial automated White Castle kiosks

A partnership with Automated Retail Technologies will bring fresh items from the burger QSR’s menu to select large-format stores.

By Jessica Loder • Aug. 27, 2026

Restaurants can’t automate hospitality

As the world embraces AI solutions to optimize business, operators need to remember that many diners prioritize authentic, tangible experiences over digitally-powered efficiency, writes Tab Commerce’s James Tice.

By James Tice • Aug. 21, 2026

California Pizza Kitchen to deploy 1K automated kiosks by 2029

A partnership with retail tech company T-ROC Global could help CPK reverse the steady erosion of its storebase by bringing the brand to more consumers.

By Aneurin Canham-Clyne • Aug. 21, 2026

Panera overhauls rewards program

The shift to points-based loyalty with premium tiers offers consumers more consistent value and greater control of redemption.

By Aneurin Canham-Clyne • Aug. 19, 2026

Why restaurant loyalty programs need to go beyond the points-based game

Guests don’t just want freebies, they want recognition, personalization and an overall great experience as part of their rewards membership.

By Julie Littman • Aug. 19, 2026

How Cava outperforms in fast casual despite frugal marketing budget

The chain is in the process of bringing on a new CMO. Previous marketing exec Andrew Rebhun joined Panera as CMO last week.

By Chris Kelly • Aug. 12, 2026

Wendy’s new CEO pushes for experience consistency as part of turnaround

The company hasn’t “consistently delivered the experience customers expect from Wendy's,” CEO Bob Wright said. To fix that problem, he is looking at operations.

By Bryan Wassel • Aug. 12, 2026

Toast aims to drive AI into dining

Most restaurants don’t have time to leverage AI tools, Toast executives say, anticipating profit from helping operators reap efficiencies.

By Justin Bachman • Aug. 10, 2026

Can your tech tell you this? Game-changing ways restaurant operators are using AI

Stop digging through reports. Let AI surface the insights that drive profits.

Aug. 10, 2026

How a Nashville bakery-restaurant captured 7,500 missed calls and unlocked a new revenue stream

A Nashville restaurant saved 80 hours/week and never missed another call with Yelp Host.

By Jenn Barber • Aug. 10, 2026

7 Brew debuts app, overhauls loyalty system

The new app could aid the coffee brand’s growth by driving sales and raising the quality and volume of consumer data it collects.

By Aneurin Canham-Clyne • Aug. 6, 2026

Domino’s pays diners to beta test its relaunched app, website

The pizza chain’s new campaign encourages consumers to leave feedback about its updated digital ordering experience.

By Chris Kelly • Aug. 3, 2026

Why restaurant AI setbacks aren’t the whole story

AI tools that have a holistic view of restaurant operations can make operators more efficient, improve margins and even drive same-store sales growth, Par’s head of AI said.

By Aneurin Canham-Clyne • July 14, 2026

Wonder plans another $600M funding round

The food hall company has raised over $2.8 billion since 2021 and could file for an initial public offering as early as next year.

By Julie Littman • July 10, 2026

OpenTable adds table reservation perk for frequent diners

Gold status members can book tables set aside for them, making access to coveted restaurants easier.

By Aneurin Canham-Clyne • July 8, 2026

Dairy Queen hires Shake Shack vet to modernize tech

Phil Crawford joins the fast food and frozen treat chain just months after it expanded a drive-thru AI test.

By Julie Littman • July 8, 2026

Taco Bell revs up drive-thru AI deployment

Through a partnership with Omilia, which has brought voice AI to nearly 900 U.S. restaurants, the Mexican chain will continue to add the tech across its domestic system.

By Julie Littman • Updated July 7, 2026

Restaurants have never known more about their guests. So why are they losing them?

The answer to repeat customer visits isn’t more loyalty tiers or programs, but deploying guest data to enhance experiences and remember preferences, writes Guestologie’s Ryan Volberg.

By Ryan Volberg • July 6, 2026

The confirmation screen: QSR’s strategic frontier for owned media

The next QSR growth frontier? Your confirmation screen. Turn transactions into profit.

By Rob Murphy • June 29, 2026

The channel restaurant marketers keep underestimating

Email builds awareness. SMS drives action. For restaurant marketers, the pairing is hard to beat.

By Ray Gallagher, SVP & GM, Engage at Olo • June 29, 2026

Restaurant software was built by people who never worked a Friday night close

Owners need technology that gives them back time and not something that just offers more dashboards to look at, writes Orbis AI’s Temo Benidze.

By Temo Benidze • June 18, 2026