Operations: Page 68
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McDonald's shaves down drive-thru times by almost 30 seconds, study shows
The chain's speed of service is likely helped by its Dynamic Yield technology and streamlined menus, including the elimination of all-day breakfast.
By Alicia Kelso • Oct. 6, 2020 -
Deep Dive
Mapping the rise of ghost kitchens
Are ghost kitchens really on their way to becoming a mainstream restaurant channel? And what risks come with the opportunity they promise? Restaurant Dive aims to answer these questions and more in a six-part article series.
Oct. 5, 2020 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Deep Dive
How the pandemic accelerated the US ghost kitchen market '5 years in 3 months'
The COVID-19 crisis has restaurants "running to catch up" to delivery demand, but experts now see potential for permanent changes to business models as dark kitchens gain steam.
By Alicia Kelso • Oct. 5, 2020 -
Eden, Janine and Jim. (2020). "Miss Lily's Jerk Shack" [Photograph]. Retrieved from Flickr.
NYC Mayor de Blasio to move forward with select restaurant shutdowns without state approval
Despite a lack of approval from Gov. Andrew Cuomo, Mayor Bill de Blasio said he would halt indoor and outdoor dining in these areas starting Wednesday unless the state offers a different plan.
By Emma Liem Beckett • Updated Oct. 6, 2020 -
Julie Littman/Restaurant Dive
55% of small businesses worry about staying open amid capacity restrictions, study says
While Florida and Indiana have allowed restaurants to fully reopen, most municipalities are capping dining rooms, which concerns operators, according to a Verizon survey.
By Julie Littman • Oct. 2, 2020 -
P.F. Chang's extends temporary layoffs for up to 5,800 workers
The chain filed WARN notices to inform workers if their hours were cut by over 50% for 6 months or more. Restaurant Dive found notices in 20 states, and the majority of the filings noted up to 75 impacted employees per store.
By Emma Liem Beckett • Updated Oct. 2, 2020 -
Opinion'The new better': Why restaurants can't go back to the way business was before the pandemic
Expectations of businesses have greatly evolved over the past six months, and if restaurants want to lure diners back, they need to prioritize both customer innovation and the employee experience, writes Ben Rogers of Qualtrics.
By Ben Rogers • Oct. 1, 2020 -
Mozart, Mike. (2014). "Ruby Tuesday" [photograph]. Retrieved from Flickr.
Ruby Tuesday stopped paying retiree pensions, Business Insider reports
Despite trying new delivery tactics and hiring a CEO in 2018 to help with a turnaround strategy, the latest allegations only further highlight the chain's struggles to grow sales.
By Julie Littman • Sept. 30, 2020 -
Inspire Brands invests in POS integration platform ItsaCheckmate
The tech will help Arby's parent company streamline operations across its systems, the majority of which manually adds food orders from multiple channels to its POS platform.
By Emma Liem Beckett • Sept. 30, 2020 -
McDonald's expands youth skills training program
The company's youth initiative efforts come as the restaurant chain aims to improve workplace culture.
By Sheryl Estrada • Sept. 29, 2020 -
NYC makes outdoor dining program permanent
The city's Open Restaurants program, which includes over 10,000 participating eateries, will provide guidelines on heaters and how to offer this channel during the coming colder months.
By Julie Littman • Sept. 28, 2020 -
Domino's promotes CTO, restructures tech unit as CIO retires
Kelly Garcia will replace EVP and CIO Kevin Vasconi, who is retiring Oct. 2, the company announced Monday.
By Roberto Torres • Sept. 23, 2020 -
DC launches $4M grant program to help restaurants winterize their outdoor dining spaces
Funds will be dispersed starting Oct. 1 and can be put toward expenses including tents, heaters, propane, furniture, advertising and operational costs.
By Emma Liem Beckett • Sept. 23, 2020 -
Courtesy of Resy
Resy, AmEx will bring a fine dining 'drive-thru' experience to Los Angeles
Diners can enter the Hollywood Palladium via car Oct. 15 and Oct. 16, where they will be assigned a designated waiter who will guide them from "restaurant" to "restaurant" to serve guests a 10-course meal through their car windows.
By Alicia Kelso • Sept. 23, 2020 -
Permission granted by Cousins Subs
Deep DiveHow chains are automating the curbside experience
Customers calling in for their food upon arrival have created logistical headaches for many chains new to curbside, and they are turning to geofencing and integrated alert systems to create a better experience.
By Julie Littman • Sept. 23, 2020 -
87% of New York City hospitality owners couldn't pay full August rent, report says
While there was a slight uptick in landlords renegotiating leases between June and August, 60% of landlords have not waived rent in relation to COVID-19, according to a NYC Hospitality Alliance survey.
By Alicia Kelso • Sept. 22, 2020 -
Sizzler USA is the latest casual chain to declare bankruptcy
The family dining restaurant plans to complete the process within 120 days, which it says will not impact its franchisees.
By Julie Littman • Sept. 22, 2020 -
Dunkin' CFO: Company's westward expansion 'key' to future development
Dunkin's decision to remain open as competitors closed and to open new branches in the South and West have positioned it well for the future, its CFO said Tuesday.
By Jane Thier • Sept. 18, 2020 -
Denny's supplier diversity a 'pillar' in its DEI efforts
"We're proud of the strides we've taken over the past 25 years to reshape our entire corporate culture and business operations, but we know that we're not done with this work," a Denny's exec said.
By Sheryl Estrada • Sept. 18, 2020 -
McDonald's joint employer victory could be marred by potential conflict of interest
An NLRB board member participated in a ruling, despite ties to McDonald's, that said the fast food chain would not be liable for violations committed by franchisees.
By Emma Liem Beckett • Sept. 17, 2020 -
Taco Bell announces 'womxn-focused' employee resource group
Some employers have prioritized employee resource groups as a way to support diversity and inclusion work in recent months.
By Ryan Golden • Sept. 17, 2020 -
Courtesy of Starbucks
Starbucks will bring curbside to 2K US restaurants in coming months
Curbside is expected to be particularly helpful at drive-thru locations to prevent customers from driving away if lines are too long, CFO Pat Grismer said during a JPMorgan conference.
By Julie Littman • Sept. 17, 2020 -
Dave & Buster's lays off over 1,300 employees across 7 states
The WARN notices follow an 87% decline in same-store sales for Q2 and CEO Brian Jenkins' previous statements of moving forward with a leaner labor model.
By Emma Liem Beckett • Updated Sept. 16, 2020 -
OpinionReopening lessons the US can learn from Europe
Restaurants and governments need to formulate recovery strategies based on new consumer preferences, traffic patterns and revenue channels, says Chelsea van Hooven, global industry advisor at Choco.
By Chelsea van Hooven • Sept. 14, 2020 -
Courtesy of McDonald's
McDonald's selects TerraCycle's Loop for reusable cup pilot across UK locations
The new partnership is the latest sign of major brands taking greater interest in circular solutions. It also marks an expansion beyond grocery for the ambitious reuse platform.
By Karine Vann • Sept. 11, 2020
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