Operations: Page 66
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Dine Brands taps new CEO
Though the company's overall performance is slowly recovering, Realogy Franchise Group CEO John Peyton will take the reins of the company at a very delicate point in time.
By Emma Liem Beckett • Nov. 17, 2020 -
How 5 mega chains are designing restaurants for a digital future
From McDonald's to Chipotle, limited-service brands are spending big on drive-thru, drive-in and pickup technology to grow revenue as the contactless experience becomes king. Here’s a breakdown of their designs.
By Emma Liem Beckett , Julie Littman • Nov. 17, 2020 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
The image by Chickfila is licensed under CC BY-SA 2.0
Chick-fil-A goes modular with offsite restaurant rebuild
Frey-Moss Structures helped the chain create its first modular restaurant in Roswell, Georgia, in about half the time of a traditional scrape and build.
By Zachary Phillips • Nov. 16, 2020 -
Washington joins several states in weeks-long dining room bans as coronavirus cases surge
Oregon, New Mexico and Michigan have also temporarily closed indoor dining, which could put more restaurants that were starting to see signs of recovery at risk of permanent closures.
By Julie Littman • Nov. 16, 2020 -
Full-service restaurants 'particularly risky' for COVID-19 spread, study finds
New research from Stanford University and Northwestern University also suggests that full lockdowns aren't necessary to control the virus, and that masks, social distancing measures and reduced capacity all work.
By Alicia Kelso • Nov. 11, 2020 -
Courtesy of Chipotle
Chipotle to open its first digital-only restaurant
The Digital Kitchen concept in Highland Falls, New York, will offer pickup and delivery only and could expand into more urban locations that wouldn't support a full-size restaurant.
By Julie Littman • Nov. 11, 2020 -
Courtesy of McDonald's
McDonald's new loyalty program will optimize digital, drive-thru opportunity
The chain will begin piloting the program, which offers personalized orders and deals across all digital touchpoints, at select Phoenix, Arizona, restaurants prior to a nationwide launch next year.
By Emma Liem Beckett • Nov. 9, 2020 -
Deep DiveWill ghost kitchens define the restaurant industry's future?
While investor interest booms and sales have the potential to outpace traditional models, questions linger about how much this emerging market could disrupt business in the long term.
By Emma Liem Beckett • Nov. 9, 2020 -
Wendy's taps operations chief as chain shifts focus to digital channels
To create more consistent experiences across its entire footprint, the chain named Deepak Ajmani as its new chief operating officer overseeing both company and franchise locations.
By Alicia Kelso • Nov. 6, 2020 -
Papa John's continued sales growth attracts lucrative franchisees
The chain reported a revenue increase of 17% year-over-year to $472.9 million for Q3, exceeding Wall Street expectations, and the fifth-consecutive quarter of comparable sales growth.
By Emma Liem Beckett • Nov. 5, 2020 -
Courtesy of White Castle
The cooking robotics space expected to be a $322M business by 2028, study says
The fast food industry is expected to see a 17% per year growth rate through 2028, the highest of any sector, according to Research Nester.
By Alicia Kelso • Nov. 5, 2020 -
Wendy's breakfast, digital drive best same-store sales in 15 years
The QSR chain has plenty of room to grow its morning daypart since consumer awareness of the menu is about 50% and many of its existing customers haven't tried it yet.
By Julie Littman • Nov. 4, 2020 -
Permission granted by Reginald J. Miller, vice president and global diversity, equity and inclusion officer, McDonald's
McDonald's taps new DEI leader
The evolution of McDonald's diversity, equity and inclusion practices has been in the spotlight throughout leadership changes, discrimination lawsuits and alleged labor violations.
By Sheryl Estrada • Nov. 3, 2020 -
Aurify preps for expansion of Le Pain Quotidien brand in New York City
The company, which bought the cafe bakery chain for $3 million in June, will open at least 10 locations inside former Maison Kayser locations by early 2021.
By Julie Littman • Nov. 3, 2020 -
Emma Liem Beckett/Restaurant Dive
A DC ghost food hall gives a glimpse of a post-pandemic restaurant future
By the third weekend of dining room closures, restaurateur Aaron Gordon was pulling 100% of sales compared to 2019 through delivery and takeout alone. That spurred an idea, and in September Ghostline launched with six restaurants.
By Emma Liem Beckett • Nov. 2, 2020 -
Courtesy of Jordan Strauss for Wendy’s
Wendy's turns drive-thru into spooky Halloween experience
For people not near the Los Angeles "scare-thru," the chain is running a coupon effort on Twitter to ramp up usage of its app and loyalty program.
By Aaron Baar • Oct. 30, 2020 -
Restaurants weigh survival chances without full capacity or winterization efforts
As colder months approach, nearly half of operators think they would last less than a year if they continue to have restricted dining, according to a Rewards Network survey.
By Alicia Kelso • Oct. 30, 2020 -
Dunkin' closes over 680 underperforming stores
Closing these locations will allow franchisees to redeploy capital into a NextGen remodel, build new restaurants or relocate to higher-traffic areas where a drive-thru can be added.
By Julie Littman • Oct. 29, 2020 -
Courtesy of White Castle
White Castle will partially close all restaurants every presidential Election Day
Staff who are scheduled to work between 7 and 11 a.m. on Nov. 3 in its restaurants, manufacturing plants or office will be paid for the four-hour break so they can vote.
By Emma Liem Beckett • Oct. 28, 2020 -
Indoor dining to cease in Chicago Friday
After reaching 40% dine-in capacity on Oct. 1, restaurants in the Windy City must reclose their dining rooms due to a rise in COVID-19 cases.
By Julie Littman • Oct. 28, 2020 -
Courtesy of White Castle
White Castle is bringing Flippy the robot to 10 more restaurants
The robot optimizes staffing during hard-to-fill, late-night shifts at the 24-hour restaurant, and integrates with delivery applications to sync order completion with driver pickup times.
By Emma Liem Beckett • Oct. 27, 2020 -
Rubio's among the largest fast casual chains to declare bankruptcy this year
The company joins a growing list of restaurants, including Ruby Tuesday, Sizzler USA, California Pizza Kitchen and CEC Entertainment, to file for Chapter 11 during the pandemic.
By Julie Littman • Oct. 27, 2020 -
Courtesy of Restaurant Brands International
Burger King parent to modernize 10K drive-thrus by 2022
Restaurant Brands International will add over 40,000 digital screens to Burger King and Tim Hortons brands that will provide predictive technology, contactless payment options and integrate with loyalty programs.
By Julie Littman • Oct. 27, 2020 -
Permission granted by Saladworks
Saladworks expands grocery footprint with The Giant Company
The fast-casual salad franchise already has several locations in other grocery stores, including ShopRite, and has plans for at least 10 more by early next year.
By Jessica Dumont • Oct. 26, 2020 -
Kendall Davis/Restaurant Dive
Deep DiveIndependent restaurants go dark to keep the lights on
The Independent Restaurant Coalition estimates that as many as 85% of mom-and-pop restaurants could close by the end of 2020. But some of them are finding new life in virtual brands and ghost kitchens.
By Alicia Kelso • Oct. 26, 2020
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