Operations: Page 49

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    Courtesy of Krispy Kreme
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    Krispy Kreme adds soft serve ice cream to menu

    The new frozen treats, which launched Tuesday, will appear initially in 10 U.S. markets with additional locations to come later in the summer. 

    By • June 21, 2022
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    Courtesy of Smokey Bones
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    Smokey Bones is opening its first traditional drive-thru

    The restaurant in Bowling Green, Kentucky, will offer an express menu with food that can be prepared quickly, as well as a curbside menu for items that take a little longer. 

    By • June 21, 2022
  • A man and a woman dressed as a chef look at a tablet. Explore the Trendline➔
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    Wavebreakmedia via Getty Images
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    Trendline

    Back-of-house Technology

    From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
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    iStock/Daisy Daisy

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    Sponsored by MENU Technologies

    Managing external ordering: Smooth operations with all-in-one technology

    All-in-one technology that manages and syncs all your native and external ordering channels into one smoothly operating platform.

    June 21, 2022
  • Adam the robot from Richtech
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    Thai Phi Le/Restaurant Dive
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    10 ways restaurants are embracing automation

    Robots are quickly becoming the new face of labor across the restaurant industry. Here’s a look at how automation technology is shaping the segment.

    June 17, 2022
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    David Tran via Getty Images
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    Yelp: Complaints over short-staffed restaurants up 229% in Q1

    Reviews mentioning long wait times were also up 23% during Q1,Yelp’s State of the Restaurant Industry Report shows.

    By • June 16, 2022
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    Aneurin Canham-Clyne/Restaurant Dive
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    Inside the restaurant: How a fry cook robot holds the line for White Castle

    At a Mokena, Illinois, White Castle, Miso Robotics’ Flippy 2 allows one worker to shift roles to man the hospitality door.

    By • June 14, 2022
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    Permission granted by Panera
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    Panera opens first digital-only restaurant

    While the unit will initially offer only delivery and pickup service, the company said it may consider adding in-store kiosks and catering in the future. 

    By • June 10, 2022
  • Spark Toast Orders Hub
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    Courtesy of Toast
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    Toast heats up restaurant payments competition

    As Toast adds services, the Boston startup is taking business from larger rivals and fintech peers, analysts say.

    By Jonathan Berr • June 9, 2022
  • An image of Ghost Financial CEO and founder John Meyer
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    Permission granted by Ghost Financial
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    Ghost Financial wants to reverse ghost kitchens' low success rates

    GhostU provides MasterClass-style videos and interactive workshops for operators seeking strategies to build and scale a virtual restaurant business.

    By • June 8, 2022
  • tim Hortons drive thru only
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    Courtesy of Tim Hortons
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    Tim Hortons US debuts first drive-thru-only model

    The first drive-thru only model restaurants will open this summer in several states including West Virginia, Ohio, Michigan and New York.

    By Alicia Kelso • June 7, 2022
  • Reef Kitchens and Wendy's have signed a deal to open hundreds of units together
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    Courtesy of REEF Technology
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    Reef Technology's expansion

    Reef ousts its head of kitchens, Insider reports

    Michael Beacham, who was instrumental in landing deals with Wendy's and TGI Fridays, has been replaced by Reef executive Kenneth Rourke. 

    By • Updated June 6, 2022
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    Retrieved from Domino's on December 14, 2020
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    Survey: 44% of drivers prefer flexibility of ride-sharing over pizza delivery jobs

    High gas prices have pushed one-third of drivers who previously delivered food to now only service ride-sharing requests, according to BTIG research.

    By Alicia Kelso • June 3, 2022
  • Picture of former CEO and founder of Punch Bowl Social Robert Thompson
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    Permission granted by Angevin & Co.
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    Punch Bowl Social's founder is ready to launch his next eatertainment brand

    Jaguar Bolera will offer high-end food, beverages and design at its first location next year, Robert Thompson said. 

    By • June 1, 2022
  • A photo of Subway's turkey lunchbox offered through its catering program.
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    Permission granted by Subway
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    Subway enhances its catering program

    The program now includes "easy order" options including pre-selected platters and lunchboxes, as well as pickup and delivery regardless of order size. 

    By Alicia Kelso • June 1, 2022
  • Subway's reimagined interiors put in place in 2021 as part of its Eat Fresh Refresh.
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    Permission granted by Subway
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    Subway to shift franchisee focus to multi-unit operators

    While Subway has historically worked with single-unit owners, it wants to add well-capitalized, experienced operators to its system to focus on quality over quantity. 

    By • May 27, 2022
  • Miso Robotics' 2nd iteration of the Flippy robot.
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    Courtesy of Miso Robotics
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    Wing Zone is the latest chain to bet big on Miso Robotics

    The chain, which has 100-plus stores in its development pipeline, will include robotic fryer Flippy 2 in all standard restaurant builds going forward. 

    By • May 25, 2022
  • Dunkin' Digital storefront
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    Permission granted by Dunkin'
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    Inspire Brands teams with CloudKitchens, explores modular drive-thru units

    Nixing dining rooms via new ghost and small, takeout-only restaurant builds could save on labor and development costs, said Frank Inoa, VP of design and engineering innovation.

    By • May 24, 2022
  • Amilinda restaurant in Milwaukee
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    Permission granted by Amilinda
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    Restaurant Revitalization Fund

    'A huge slap in the face': Milwaukee chef on losing his RRF grant

    Since he was a kid in Venezuela, Amilinda owner Greg Leon was surrounded by cooking. But the pandemic nearly took that away, as his restaurant was stripped of promised funds and his staffing took a hit. 

    By Thai Phi Le • May 24, 2022
  • Ordering takeout and delivery convenience food from an online Asian restaurant delivery meal from a smart phone.
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    YinYang via Getty Images
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    Q&A

    Nextbite exec dishes on how operators can make virtual brands successful

    These concepts can optimize excess kitchen capacity and slow dayparts, but also poise operators to be nimble in emerging markets like Web3, says Chief Growth Officer Geoff Madding.

    By • May 23, 2022
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    stock.adobe/todja

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    Sponsored by DAVO by Avalara

    Stop wasting your time dealing with sales tax - Automate it!

    Automating sales tax eliminates stress and saves time on a task that does nothing for your bottom line.

    May 23, 2022
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    Willis Lam via Flickr
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    How Wingstop is taking control of its poultry supply chain

    The company is considering joint ventures with suppliers, acquiring a poultry complex or building its own plant to secure more predictable food costs.

    By • May 18, 2022
  • Uber Eats began a pilot with Serve Robotics May 2022.
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    Permission granted by Uber Eats
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    Uber Eats adds voice ordering, pilots autonomous delivery

    The food delivery provider rolled out several delivery products on Monday, as well as in-stadium ordering and vouchers for events.

    By • May 16, 2022
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    Permission granted by Alaska Seafood Marketing Institute
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    Sponsored by Alaska Seafood Marketing Institute

    Alaska seafood satisfies today's consumer preferences

    Restaurant consumers are seeking menu items that meet a variety of demands, including the use of sustainable and healthful ingredients, inventive recipes and experiences they can’t easily recreate at home.

    May 16, 2022
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    Scott Olson via Getty Images
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    McDonald's franchisees reportedly worried new grading system will hurt retention

    Operations PACE would mandate a further six to 10 visits by assessors and company representatives to every location, the chain's operators told CNBC.

    By , • May 13, 2022
  • Chipotle customer orders.
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    Courtesy of Chipotle
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    Chipotle CFO doesn't rule out more food inflation despite pause

    Finance chief Jack Hartung said the chain has raised prices about 10% for the 12 months through Q1 compared to 2% in a typical year.

    By Maura Webber Sadovi • May 12, 2022