Operations: Page 17
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Permission granted by Beef O' Brady's
Beef ‘O’ Brady’s launches SoundHound’s automated phone ordering system
After launching in over 30 corporate locations, the technology, which claims to be “highly accurate,” is now available to over 100 franchised units.
By Julie Littman • July 17, 2024 -
Bryan Bedder via Getty Images
Beastie Boys sue Chili’s parent Brinker over ‘Sabotage’ video
The rappers contend that the restaurant chain appropriated their 1994 hit and music video for social media use without permission.
By Justin Bachman • July 15, 2024 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Brandon Bell via Getty Images
The biggest restaurant bankruptcies so far this year
From Red Lobster to Rubio’s, several chains and franchisees went bankrupt as they faced declining traffic, rising costs and other economic factors.
By Julie Littman • July 15, 2024 -
Justin Sullivan via Getty Images
Mobile apps drive fast food satisfaction — so long as service is speedy
High-quality mobile apps can be central to the fast food experience if they enable improvements across the entire customer journey.
By Bryan Wassel • July 15, 2024 -
Kobus Louw via Getty Images
Sponsored by MARS FoodservicesBoost profits by crafting an irresistible snack experience
Here are four top tips to help you develop more enticing snack options that will attract additional diners.
July 15, 2024 -
Permission granted by Potbelly
Potbelly opens shop inside the Pentagon
The chain is focusing on expanding at military bases and installations, with two shops also set to open at Fort Liberty in North Carolina later this year.
By Julie Littman • July 12, 2024 -
Permission granted by Mr Gatti's Pizza
Mr Gatti’s Pizza to open 92 units inside Walmart
The Walmart partnership and a recently developed c-store model play into the pizza chain’s strategy to expand via non-traditional channels.
By Julie Littman • July 12, 2024 -
Permission granted by Quiznos
Pump & Pantry expands Quiznos partnership
After a “highly successful” initial rollout over the past two years, the companies decided to grow the deal from four to 10 sites by 2026.
By Jessica Loder • July 11, 2024 -
Courtesy of Del Taco
Del Taco unveils $2 value menu
As chains continue to roll out low-price lineups, Del Taco is looking to stand out by offering more than a dozen items under the eye-grabbing price point.
By Julie Littman • July 11, 2024 -
Permission granted by MOD Pizza
Mod Pizza acquired by Elite Restaurant Group
The transaction comes several months after the chain closed underperforming locations and will help it avoid bankruptcy, which it was reportedly considering.
By Julie Littman • July 10, 2024 -
Spencer Platt via Getty Images
Starbucks streamlines beverage making, creates role to speed service
The Siren Craft System, rolling out across the U.S. and Canada by the end of July, aims to help baristas and managers anticipate demand.
By Bryan Wassel • July 10, 2024 -
Permission granted by Potbelly
An inside look at Potbelly’s small-format restaurant
The company joins a list of chains turning to smaller store footprints as a way to decrease development and operational costs while accelerating growth.
By Julie Littman • July 10, 2024 -
Permission granted by Closed Loop Partners
Starbucks, KFC, Peet’s Coffee collaborate on citywide reusable cups project
Closed Loop Partners describes the Petaluma, California, project as a first-of-its-kind initiative for a U.S. city in which reusable to-go cups are the default option across multiple restaurants.
By Maria Rachal • July 9, 2024 -
MartinPrescott via Getty Images
ConverseNow buys competitor Valyant AI
The companies expect the business combination will help speed up the deployment of voice AI at the drive-thru.
By Aneurin Canham-Clyne • July 9, 2024 -
Rawpixel via Getty Images
Restaurant customer satisfaction grows despite rising prices, ACSI finds
Consumers want premium experiences to help make the meal feel worth the cost, according to ACSI’s Forrest Morgeson.
By Bryan Wassel • July 8, 2024 -
Permission granted by Perkins
How Perkins’ multifaceted refresh aims to accelerate growth
The company is “elevating and adapting the brand” with its new name, store updates and an upcoming menu overhaul, President Toni Ronayne said in an interview.
By Julie Littman • July 8, 2024 -
SonerCdem via Getty Images
OSHA proposes rule to protect workers from extreme heat
The standard would require employers to provide water and rest breaks when high heat creates a hazardous work environment.
By Zachary Phillips , Aneurin Canham-Clyne • July 2, 2024 -
Courtesy of Hard Rock International
Hard Rock appoints cafe division president
Eric Martino, who has over 30 years of hospitality experience, will oversee operations at nearly 200 eateries around the world.
By Julie Littman • July 1, 2024 -
Courtesy of Burritobar
Burritobar signs 93-unit NJ master franchise deal
Burritobar will target secondary and tertiary suburban markets anchored by shopping centers in its initial phase of U.S. expansion, CDO Jeff Young said.
By Aneurin Canham-Clyne • Updated July 2, 2024 -
Justin Sullivan via Getty Images
Wendy’s inks deal with solar company to cut restaurant emissions
The collaboration with Ampion Renewable Energy will help provide renewable electricity to local utility grids and decrease restaurants’ reliance on fossil fuels.
By Zoya Mirza • July 1, 2024 -
Aneurin Canham-Clyne/Restaurant Dive
Deep DiveCompass Coffee responds to union drive with mass hiring
The union plans to challenge the voter eligibility of scores of workers the Washington, D.C.-based chain added to its roster ahead of a scheduled mid-July election.
By Aneurin Canham-Clyne • June 28, 2024 -
Justin Sullivan / Staff via Getty Images
Panera faces potential class-action lawsuit over data breach involving employee information
Corporate files were accessed during a security incident in March, but workers weren’t informed about sensitive data being exposed until June, the lawsuit claims.
By Carolyn Crist • June 28, 2024 -
DustyPixel/iStock via Getty Images
California changes junk fee disclosure for restaurants
The state’s exemption says restaurants, bars, grocery stores and grocery delivery services don’t need to list mandatory fees as required by rules set to go into effect Monday.
By Aneurin Canham-Clyne • June 28, 2024 -
Rawpixel via Getty Images
Back to Basics: 5 ways restaurants can prepare for a successful grand opening
Training, research, marketing, influencer buzz and loyalty programs can all ensure patrons walk into the restaurant on day one, and return during the weeks after, experts say.
By Danielle McLean • June 28, 2024 -
Courtesy of Panera Bread
Panera cooks up new breakfast menu
Its April menu refresh consisting of sandwiches, salads and mac and cheese categories has received strong guest and staff member feedback.
By Julie Littman • June 27, 2024
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