Third-party sales will make up 70% of delivery orders in 2022

Off-premise demand is transforming restaurant real estate to include more ghost kitchens, new interior formats and drive-thru pickup lanes, according to a CBRE report.

By Alicia Kelso • Dec. 9, 2019

Domino's GPS tracker will help improve delivery times nationwide

The technology will provide delivery couriers with navigational tools that could help improve speed, which has been an increased focus for the pizza chain. 

By Julie Littman • Dec. 9, 2019

Innovator of the Year: Kitchen United

The startup has an aggressive growth plan to open 400 kitchen centers in the next few years, helping launch more delivery-only restaurants and differentiating itself with integrated tech platforms.

By Julie Littman • Dec. 9, 2019

DoorDash named fastest growing company in US

The third-party aggregator also had strong brand awareness among consumers, while Grubhub had much weaker representation within Morning Consult's Fastest Growing Brands report.

By Julie Littman • Dec. 6, 2019

Uber Eats launches group ordering

The website feature can be used for delivery and pickup, and follows a string of similar rollouts across major third-party aggregators. 

By Emma Liem Beckett • Dec. 5, 2019

Postmates lays off dozens, closes Mexico City operations

The delivery provider, which has held off on its IPO, could also be exploring a sale during a time when investor sentiment has soured over the profit-starved industry.

By Julie Littman • Dec. 4, 2019

Deliveroo CFO departs before funding round investigation

Raif Jacobs is one of five executives to leave Deliveroo this year, including its COO, chief technology officer, chief people officer and chief legal officer. 

By Jane Thier • Dec. 3, 2019

Kroger launches ghost kitchen to deliver meals on demand

Restaurants will have more competition in delivery with the first major grocer partnering with ClusterTruck to serve fresh-made meals to customers in four cities during a 12-week pilot.

By Jessica Dumont • Dec. 3, 2019

Restaurant industry will be shaped by AI, autonomous vehicles in 2030

In 10 years, restaurants can expect these technologies to transform day-to-day operations, from dynamic pricing to drive-thrus, according to a National Restaurant Association report.

By Emma Liem Beckett • Dec. 3, 2019

Meal wars: The fight for diner dollars

With groceries eyeing hot meal delivery as restaurants consider grab-and-go, competition between the industries will only get fiercer.

Nov. 27, 2019

Wingstop lets Twitch users order food while watching livestreams

Viewers interact directly with a streamer who provides menu suggestions and then can place an order for DoorDash delivery.

By Robert Williams • Nov. 22, 2019

DC sues DoorDash over tipping model, seeks millions in recovery

The city's attorney general brought a lawsuit against the delivery platform Tuesday, and wants to impose civil penalties for the brand's "deceptive" past practices. 

By Emma Liem Beckett • Nov. 20, 2019

DoorDash may ditch IPO plans for direct listing

With over $2 billion raised and a valuation of nearly $13 billion, the aggregator may not need additional capital through a traditional IPO, which often comes with increased investor pressure and scrutiny. 

By Alicia Kelso • Nov. 20, 2019

Delivery from aisle 5: How grocers are threatening restaurants' off-premise business

Grocery and convenience stores are delivering meals via third-party platforms, but may not have the right expertise and menus in place to compete with restaurants — yet.

By Julie Littman • Nov. 19, 2019

Chopt opens delivery/pickup-only store to meet digital demand

The chain opened the off-premise concept in New York City to address digitally generated orders, which account for 40% of all the restaurant's orders.

By Alicia Kelso • Nov. 18, 2019

Grubhub threatened with legislative action if it doesn't fix phone order issues

In response, the delivery company is creating a third-party task force to address restaurant complaints about unfair charges for diner calls from Grubhub channels.

By Alicia Kelso • Nov. 14, 2019

Chick-fil-A now delivers out of DoorDash Kitchens

The chain's virtual kitchen in Redwood City, California, began delivery in early November, but can reach seven additional markets in the Bay Area. 

By Julie Littman • Nov. 14, 2019

DoorDash delivery workers earn 12.5% more on average under new pay model

Overall Dasher earnings including tips rose $1.30 in October, the platform's first full month under the payment system, according to a company blog post. 

By Emma Liem Beckett • Nov. 13, 2019

Lunch Break: Applebee's VP of strategy dishes on the power of direct delivery

Developing direct delivery alongside a portfolio of third-party partnerships can expand a restaurant's reach and maintain control of diner relationships, Scott Gladstone told Restaurant Dive. 

By Emma Liem Beckett • Nov. 12, 2019

Former Uber CEO's CloudKitchens got $400M in funding from Saudis

With funding from Saudi Arabia's Public Investment Fund, the company could be valued at $5 billion, and showcases growing interest from investors in virtual kitchen concepts. 

By Alicia Kelso • Nov. 8, 2019

McDonald's opens 1st ghost restaurant in London

The QSR giant steps into a hotbed of virtual kitchens in the U.K., and says its new location is part of a broader test of different formats. 

By Alicia Kelso • Nov. 4, 2019

Starbucks margins hit by insatiable appetite for delivery in China

In every country, delivery is an important part of Starbucks' strategy to keep a leg up on competitors, "but it does come at the expense of what would otherwise be much stronger margin expansion," the CFO said. 

By Emma Cosgrove • Nov. 1, 2019

A new kind of ghost restaurant is brewing

Uber Eats and Grubhub have leveraged Rachael Ray and Bon Appetit's star power to grow their virtual kitchen footprints. But will these concepts last beyond 15 minute of fame?​

By Alicia Kelso • Oct. 31, 2019

Uber Eats drivers can now get a degree for free

Drivers and their family members can now access 100% tuition coverage through ASU Online, adding to a growing number of perks available within the food delivery space. 

By Alicia Kelso • Oct. 31, 2019

Grubhub revisits non-partnered listings as rivals erode its market share

More restaurants could find themselves offering delivery whether they want to or not with Grubhub's latest strategy to grow listings, a move analysts say was forced by DoorDash's dominance. 

By Julie Littman • Oct. 31, 2019