Ghost kitchens could be a $1T global market by 2030, says Euromonitor

Restaurant closures, in the wake of the novel coronavirus pandemic, could accelerate the growth of this market, Euromonitor's Michael Schaefer said in a webinar.

By Emma Liem Beckett • July 10, 2020

DoorDash to reimburse restaurants after violating San Francisco's 15% fee cap

The company told the San Francisco Chronicle that fewer than 10 restaurants were charged higher fees, but at least one operator said he still hasn't received a refund. 

By Alicia Kelso • July 9, 2020

Commission-free food delivery service launches in New York City

Fare, created by CaterCow, delivers batch orders by community or neighborhood to save on the cost of the service and only charges consumers fees.

By Julie Littman • July 9, 2020

Uber will launch US grocery delivery this month

The service's American rollout will begin in Dallas and Miami, where the company recently soft launched with Cornershop, and could be a bid to inch closer to profitability following its Postmates acquisition. 

By Jeff Wells • July 8, 2020

DoorDash partners with Kiva to provide funding to Black-owned restaurants

The company will seed a revolving loan fund starting at $150,000 and also offer $0 delivery fees for Black-owned restaurants through the end of the year. 

By Julie Littman • July 8, 2020

Uber completes $2.65B Postmates acquisition

Uber estimates Postmates will contribute between $350 million and $400 million to Uber's delivery gross bookings.

By Julie Littman , Emma Liem Beckett • Updated Dec. 1, 2020

Burger King Finland turns McDonald's into delivery hot spots

The conquesting campaign offered free delivery to people who ordered food near McDonald's locations.

By Robert Williams • July 6, 2020

Uber reportedly bids $2.6B for Postmates

Postmates is also considering going public either through an IPO or a special purpose acquisition company.

By Julie Littman • June 30, 2020

Square partners with Postmates to offer on-demand delivery capabilities

Square's partner merchants will be able to provide delivery directly on their websites and dispatch couriers to fulfill the orders. 

By Julie Littman • June 25, 2020

Uber Eats users can now use a map to view restaurants offering pickup

In addition to the enhanced feature, the company also extended its 0% marketplace fee for businesses offering pickup. 

By Julie Littman • June 24, 2020

DoorDash to pay $5.3M to settle San Francisco misclassification suit

This ends an investigation that began in 2019 following accusations the aggregator intentionally misclassified its delivery drivers as independent contractors so it could withhold sick leave.

By Kate Tornone • Updated Nov. 23, 2021

Seattle passes hazard pay bill for food delivery drivers

The city council unanimously passed the rule requiring food delivery companies like DoorDash to pay drivers an additional $2.50 per trip.

By Jeff Wells • Updated June 16, 2020

Uber Eats adds restaurant loyalty program, priority delivery option

Restaurants can now provide their own rewards through Uber's app and build direct relationships with its consumers. 

By Julie Littman • June 16, 2020

Panda Express launches branded delivery, looks to fill 30,000 positions

This white label delivery channel lets diners order off-premise meals via its website and mobile app, which a third-party platform will fulfill. 

By Emma Liem Beckett • June 16, 2020

Yum Brands alleges Grubhub 'improperly terminated' deal in lawsuit

The parent company of KFC and Taco Bell accuses the delivery provider of backing out of an agreement struck between the two in 2018, which it says could lead to a 40% fee increase for customers.

By Alicia Kelso • June 12, 2020

DoorDash worth $16B with new $400M in funding

The additional funding signals a possible shift in investor sentiment over food delivery apps, which many are hesitant to back because they haven't been profitable. 

By Julie Littman • Updated June 19, 2020

Just Eat Takeaway acquires Grubhub in all-stock deal

Grubhub shares jumped more than 7% during after hours trading on news of the deal, which will also give Amsterdam-based Just Eat Takeaway a strong foothold in the U.S.

By Julie Littman • June 10, 2020

Uber expands corporate offerings with Vouchers for Eats

Vouchers builds on Uber for Business' corporate meal solutions as a way for employers to boost morale and productivity while staff work from home. 

By Emma Liem Beckett • June 9, 2020

Grubhub reportedly gains two new suitors: Just Eat Takeaway, Delivery Hero

The two European food delivery companies have emerged as potential buyers of Grubhub, following growing antitrust concerns if the U.S. aggregator combined with Uber.

By Julie Littman • June 8, 2020

To-go sales grew 96.4% in May following weeks of dining room closures

Fine dining off-premise sales grew from about 14% pre-COVID to as high as 70%, but this trend will dissipate, Black Box Intelligence CEO Kelli Valade said. 

By Julie Littman • June 4, 2020

DoorDash immerses Snapchat users in AR restaurants

Users can place themselves in virtual interiors from Baskin Robbins, Buffalo Wild Wings, Cheesecake Factory, Chili's and Outback Steakhouse.

By Robert Williams • June 1, 2020

DoorDash to offer turnkey digital storefronts for restaurant partners

The company's "Main Street Strong" program includes waived setup, software and merchant delivery fees for white label online ordering sites for local restaurants.

By Julie Littman • May 29, 2020

DoorDash adds customer tracking for pickup orders

Restaurants will now know when a customer is arriving at the restaurant, which is expected to reduce wait times.

By Julie Littman • May 21, 2020

Potential Uber/Grubhub merger points to inevitable consolidation in delivery market

While acquisitions have been speculated for 18 months, the latest rumors signal a shift in the segment — one that might lead to steeper fees and reduced visibility for restaurants.

By Julie Littman , Emma Liem Beckett • May 18, 2020

Postmates adds curbside pickup feature

The delivery platform's newest feature for merchants enables both customers and drivers to collect orders without entering restaurants.

By Alicia Kelso • May 18, 2020