Consumer Trends: Page 3
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Study: 47% of consumers not comfortable using QR codes in restaurants
Despite more QR codes to view menus, order and pay, 65% of consumers aged 60-plus are uncomfortable using the tech, per a William Blair survey.
By Julie Littman • April 19, 2023 -
Sponsored by Square
5 tips for building an omnichannel restaurant strategy
Restaurants are finding new ways to meet consumers on the channels they’re already using. Here are five tips for building an omnichannel restaurant strategy to more effectively reach and engage with customers.
April 17, 2023 -
iStock.com/PeopleImages
Sponsored by PayiQNew study shows diners want personalized loyalty offers
Restaurants are making a serious investment to try and meet these consumer needs, allocating an average of 10% of their company’s total budget towards installing and operating their loyalty program.
April 3, 2023 -
QSRs expect 51% of tasks will be automated by 2025
Operators said they will invest more in technology to support digital order fulfillment, operational efficiency in the kitchen and faster checkout times, per an Incisiv report.
By Julie Littman • March 29, 2023 -
Sponsored by FedEx Office
A feast for their eyes: Upgrading your restaurant’s graphics to engage diners
A restaurant renaissance is underway, with restaurant operators eager to attract patrons through the door to enjoy a meal.
March 27, 2023 -
Survey: 66% of franchisees feel optimistic about business
Changing consumer preferences may push franchisees to invest in store remodels and digital ordering and delivery systems, TD Bank found in a survey.
By Aneurin Canham-Clyne • March 21, 2023 -
Sponsored by Square
The Future of Restaurants report: Square’s 2023 edition
The Square Future of Restaurants report will help you understand the top trends, the changing landscape and expectations, and the tools and strategies that define the next era of the restaurant industry.
March 20, 2023 -
Retrieved from Chick-fil-A on March 17, 2023
Chick-fil-A to roll out updates to rewards program in April
Chick-fil-A One, which has over 50 million members, will offer new items and increased points for redemption on some items starting April 4.
By Julie Littman • March 17, 2023 -
Sponsored by Square
The Future of Restaurants report: Square’s 2023 edition
The Square Future of Restaurants report will help you understand the top trends, the changing landscape and expectations, and the tools and strategies that define the next era of the restaurant industry.
March 13, 2023 -
NRA: One-third of operators predict ghost kitchens will decline
Consumers prefer to order from brick-and-mortar establishments, according to the National Restaurant Association’s State of the Industry Report.
By Aneurin Canham-Clyne • March 1, 2023 -
Sponsored by Square
Robots in restaurants? What restaurateurs need to know about this growing trend
What will it look like for restaurant owners to collaborate with robots?
By Samantha Stone • Feb. 27, 2023 -
Panera adds annual membership, $0 delivery to drinks subscription
The plan offers customers a roughly 17% discount on the Unlimited Sip Club, whose members account for about 25% of the chain’s traffic.
By Aneurin Canham-Clyne • Feb. 23, 2023 -
Sponsored by Square
Robots in restaurants? What restaurateurs need to know about this growing trend
What will it look like for restaurant owners to collaborate with robots?
By Samantha Stone • Feb. 21, 2023 -
Grocery inflation continues to decline in January, but still outpaces menu prices
Food-at-home prices rose in January at an 11.3% annual rate, the lowest rate increase since April 2022, while menu prices increased 8.2%, the third consecutive month of deceleration.
By Sam Silverstein , Julie Littman • Feb. 15, 2023 -
63% of consumers plan to order from a restaurant on Valentine’s Day
Forty-nine percent of consumers celebrating the holiday said they will dine out, while 25% plan to order takeout or delivery, according to a Popmenu study.
By Julie Littman • Feb. 13, 2023 -
Chick-fil-A pilots first chicken-free sandwich
The cauliflower sandwich, which is marinated, breaded and pressure cooked simiarly to its chicken sandwich, will be available in Denver; Charleston, South Carolina; and in the Greensboro-Triad region in North Carolina.
By Julie Littman • Feb. 9, 2023 -
Uber One subscription is boosting delivery spend, frequency and user loyalty for Uber Eats
Delivery made up 34% of Uber’s revenue, and ongoing investment in non-restaurant categories, like grocery, c-store and alcohol, may help growth.
By Emma Liem Beckett • Feb. 9, 2023 -
Egg prices to remain high for as long as bird flu continues, experts say
After prices more than doubled over the past year, producers are grappling with the impact of the virus while politicians and activists call for investigations into potential price gouging.
By Chris Casey • Feb. 2, 2023 -
Deep Dive
Ghost kitchens need to go omnichannel if they want to survive, experts say
After a year of dashed expansion plans, closures and high-profile regulatory infractions, segment players may need brand awareness and expanded access points to thrive.
By Aneurin Canham-Clyne • Jan. 31, 2023 -
Study: 55% of diners aren’t restaurant loyalty members
Over one-third of customers have cut spending on restaurants year-to-year, a William Blair survey finds, forcing operators to look for ways to retain diners.
By Aneurin Canham-Clyne • Jan. 24, 2023 -
Report: QSR traffic down 4.2% in Q4
Net sales were up 6.1% during the quarter due to an uptick in average check, according to a report from Revenue Management Solutions.
By Julie Littman • Jan. 23, 2023 -
Survey: 10% of small businesses that use TikTok go viral
TikTok may help small and mid-sized brands compete with major companies on the strength of authentic brand engagement, a Capterra survey shows.
By Aneurin Canham-Clyne • Jan. 9, 2023 -
Sponsored by Square
6 ways restaurateurs can fight “Lunchflation” as costs rise
With consumers changing their spending habits, what are some ways restaurateurs can fight inflation?
By Deborah Findling and Kaitlin Keefer • Jan. 9, 2023 -
Deep Dive
5 trends that will shape the restaurant industry in 2023
Restaurants will experiment with dynamic menu pricing, cater to diners who are trading down and move away from ghost kitchens as inflation pressures the bottom line, experts predict.
By Emma Liem Beckett , Aneurin Canham-Clyne , Julie Littman • Jan. 5, 2023 -
Retrieved from Papa John's/Business Wire on February 26, 2021
BTIG: Papa Johns’ value menu attracting new base of customers
The Papa Pairings platform, which offers guests $6.99 menu items, is attracting customers earning $60,000 or less annually, according to a BTIG report.
By Julie Littman • Dec. 22, 2022