Consumer Trends: Page 2

  • Jamba by Blendid kiosk at the Walmart in Dixon, California
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    Permission granted by Blendid

    Jamba by Blendid expands to UCLA

    The University of California Los Angeles marks the third college campus to open a Jamba by Blendid kiosk this year, and fifth overall for Blendid. 

    By July 26, 2022
  • An exterior shot of a beige brick building with the words "Jamba," "drive-thru" and "Auntie Anne's."
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    Permission granted by Auntie Anne's

    Why Auntie Anne's wants to become a drive-thru destination

    The soft pretzel chain opened its first co-branded drive-thru with Jamba in 2021. It now plans to have 15 such units by spring 2023.

    By July 20, 2022
  • A group of people are enjoying their meal at a bright restaurant while one looks on a smartphone.
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    Geber86 via Getty Images

    Study: Dine-in tips have increased despite inflation

    Tip percentage growth has slowed, however, and tips on online orders have shrunk even as the number of online orders has risen, Lightspeed data finds. 

    By July 12, 2022
  • Metaverse and Blockchain Technology Concepts. Person with Glasses try to Touching Object for Experiences of Metaverse Virtual World. Futuristic Tone
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    BlackSalmon via Getty Images

    Report: 38% of consumers interested in metaverse would add restaurant purchases to experience

    Twenty percent of consumers are familiar with the metaverse and 18% have participated in the virtual environment, Paytronix and PYMNTS research finds. 

    By July 7, 2022
  • A woman orders food in the touch screen terminal with electronic menu in fast food restaurant
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    Study: Gen Z diners visit restaurants less often than older demographics

    Pandemic pressure and higher menu prices driven by inflation have discouraged Gen Z from dining out, NPD Group finds.

    By July 6, 2022
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    chameleonseye via Getty Images

    McDonald's franchisees ditch Dollar Drinks as inflation stings

    Some stores have dropped the long-standing beverage promotion and are marketing value meals instead, The Wall Street Journal reports.

    By July 5, 2022
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    Permission granted by Subway

    Subway launches biggest menu update in its history

    A year after its Eat Fresh Refresh menu debut, the chain unveiled 12 signature subs that customers can order by name or number instead of customizing.

    By July 5, 2022
  • A help wanted sign is displayed at a boardwalk restaurant the day before the Memorial Day weekend, the unofficial start of summer, in the shore community of Wildwood on May 28, 2021 in Wildwood, New J
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    Spencer Platt via Getty Images

    Survey: Most restaurants are still short-staffed even as demand recovers

    Thirty percent of restaurant owners said business has returned to pre-pandemic levels while 25% said it has surpassed them, per Popmenu. 

    By June 30, 2022
  • BurgerFi Anthony's Visa Card
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    Courtesy of BurgerFi

    BurgerFi and Anthony's launch co-branded Visa rewards card

    The card offers customers 3% cashback on all purchases at any of the brands’ 185 locations.

    By June 28, 2022
  • Wawa is adding a drive-thru-only location
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    Courtesy of Wawa

    Are c-stores the next QSR? One survey says it's 'entirely possible.'

    Fifty-nine percent of U.S. consumers consider buying a meal at a convenience store when stopping for fast food, per Bluedot data. 

    By June 28, 2022
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    Retrieved from Chick-fil-A on June 22, 2022

    Chick-fil-A pilots express drive-thru lanes

    The fast food chain, which clocks some of the slowest wait times in the QSR space, is testing the lanes in 60 restaurants and could expand to other locations in 2023.

    By June 22, 2022
  • outdoor dining NYC
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    Courtesy of NYC Hospitality Alliance

    Full-service traffic takes a hit as inflation lingers, report says

    QSR visits have outpaced full-service since the middle of March, indicating that consumers are trading down as gas prices and other costs rise, according to

    By June 22, 2022
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    Courtesy of Krispy Kreme

    Krispy Kreme adds soft serve ice cream to menu

    The new frozen treats, which launched Tuesday, will appear initially in 10 U.S. markets with additional locations to come later in the summer. 

    By June 21, 2022
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    David Tran via Getty Images

    Yelp: Complaints over short-staffed restaurants up 229% in Q1

    Reviews mentioning long wait times were also up 23% during Q1,Yelp’s State of the Restaurant Industry Report shows.

    By June 16, 2022
  • A person holding a shopping cart stands in front of a row of refrigerators stocked with food at a grocery store.
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    Michael M. Santiago via Getty Images

    May inflation spike likely to prod Fed to more aggressive action

    May CPI data shows inflation rose 8.6% in the latest 12 months, its fastest in 40 years, extinguishing hopes inflation had reached its peak.

    By Grace Noto • June 13, 2022
  • DoorDash self-delivery
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    Courtesy of DoorDash

    DoorDash launches in-app reviews

    The platform also features dish recommendations from local customers and curated lists that feature popular, trending and top-rated restaurants nearby. 

    By June 13, 2022
  • Two Women Enjoying Lunch Date In Delicatessen Restaurant
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    Sponsored by Vericast

    The restaurant industry is reaching a tipping point – here's what to do now

    In an environment of rising prices, well-timed incentive marketing campaigns can inspire action with your guests.

    June 6, 2022
  • Barista standing in the doorway of a restaurant
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    stock.adobe/Jacob Lund

    Report: Over 40% of independent restaurants are behind on rent

    This is the worst rent delinquency level among small restaurants since October, and the change is largely due to rent inflation, according to Alignable.

    By June 2, 2022
  • Picture of former CEO and founder of Punch Bowl Social Robert Thompson
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    Permission granted by Angevin & Co.

    Punch Bowl Social's founder is ready to launch his next eatertainment brand

    Jaguar Bolera will offer high-end food, beverages and design at its first location next year, Robert Thompson said. 

    By June 1, 2022
  • A photo of Subway's turkey lunchbox offered through its catering program.
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    Permission granted by Subway

    Subway enhances its catering program

    The program now includes "easy order" options including pre-selected platters and lunchboxes, as well as pickup and delivery regardless of order size. 

    By June 1, 2022
  • The waiter works in a restaurant in a medical mask, gloves during coronavirus pandemic.
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    The image by Vuong Tran is licensed under CC BY 2.0

    Survey: 65% of consumers prefer local restaurants over chains

    Nearly one-third of consumers have dined at a local restaurant in the last three months while 72% have spent money at local restaurants or plan to do so, a survey from Next Insurance found.

    By May 26, 2022
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    YinYang via Getty Images

    Nextbite exec dishes on how operators can make virtual brands successful

    These concepts can optimize excess kitchen capacity and slow dayparts, but also poise operators to be nimble in emerging markets like Web3, says Chief Growth Officer Geoff Madding.

    By May 23, 2022
  • Square POS
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    Courtesy of CashApp - Square

    SoundHound AI, Square launch tool to automate phone ordering

    SoundHound for Restaurants' voice assistant answers phone calls, take orders, accept modifications and send confirmations to complete payments.

    By May 19, 2022
  • Image attribution tooltip djile on Shutterstock.

    Study: Consumers tip more for dine-in than delivery or takeout

    As diners return to restaurants, guests tip 20% on average for dine-in service versus 15% for off-premise transactions, a Toast report finds. 

    By May 18, 2022
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    Permission granted by 7shifts

    Study: Independent restaurants show signs of recovery despite inflation

    The NPD Group found the number of independent restaurant units grew 1% by the end of 2021, compared to a 5% decline in 2020. 

    By May 12, 2022