Consumer Trends: Page 23

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    Report: 47% of diners use at least one loyalty program

    The share of consumers using restaurant rewards increased 12% between Jan. 22 and April 22, research from Paytronix and PYMNTS finds.

    By Alicia Kelso • June 30, 2021
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    csfotoimages / iStock
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    Sponsored by Atmosphere

    The future of bar & restaurant entertainment is better TV

    Studies show that ambiance plays a key role in customer satisfaction, and can be the motivator for staying longer or coming back again.

    June 28, 2021
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    Getty Images
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    Trendline

    Loyalty & Rewards Strategy

    Capturing — and keeping — loyal customers is more crucial than ever as diner price sensitivity puts pressure on restaurants.

    By Restaurant Dive staff
  • Customer interface of Snackpass, a social e-commerce platform for restaurants
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    Social e-commerce platform Snackpass raises $70M

    The company will use the cash infusion to expand to major restaurant markets, including New York City, Los Angeles, Miami, San Francisco, Chicago, Washington, D.C., and Austin, Texas.

    By Alicia Kelso • June 24, 2021
  • Popeyes first-ever loyalty program
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    Courtesy of Popeyes
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    Popeyes launches its first loyalty program

    The move comes as Popeyes' digital sales make up about 14% of total sales in the U.S. and have contributed to the chain's continued double-digit same-store sales growth throughout the COVID-19 crisis.  

    By Alicia Kelso • June 17, 2021
  • Dutch Bros
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    Courtesy of Dutch Bros
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    Dutch Bros IPO prices above forecast for $3.8B valuation

    The coffee chain will go public on the New York Stock Exchange Wednesday and raised the price of its shares to $23 each, an increase from its previously announced pricing of $18 to $20 per share.

    By Alicia Kelso • Updated Sept. 15, 2021
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    Yelp records its highest seated diners total ever in May

    The number of diners seated via the platform, which surpassed pre-pandemic highs, was up by 48% in May 2021 compared to May 2019.

    By Alicia Kelso • June 15, 2021
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    Courtesy of Burger King
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    Burger King trolls Chick-fil-A with LGBTQ donations during Pride

    The latest escalation of the chicken sandwich wars is a not-so-subtle dig at a company with a history of donating to anti-LGBTQ charities.

    By Chris Kelly • June 9, 2021
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    Report: Chick-fil-A triples Popeyes' share of chicken sandwich delivery spend

    Almost two years after the chicken sandwich wars began, Edison Trends data shows Chick-fil-A captured 41% of money spent, followed by McDonald's and then Popeyes.

    By • June 4, 2021
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    Chicago and other cities support outdoor dining expansions even as pandemic wanes

    Expanded outdoor dining has been "a critical lifeline" for restaurants. As some cities aim to extend the changes or make them permanent, Chicago is awarding $2.3 million in grants for those and other community outdoor spaces. 

    By Jason Plautz • June 2, 2021
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    Stephanie Keith via Getty Images
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    Report: Most diners still want restaurant workers to mask up

    Sixty-five percent of consumers say safety gear worn by restaurant workers is "absolutely required" for them to feel comfortable eating out, Datassential finds.

    By Alicia Kelso • June 1, 2021
  • Yelp LGBTQ-owned business feature
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    Courtesy of Yelp
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    Yelp adds LGBTQ-owned business search filter

    Searches for LGBTQ-owned businesses on the platform jumped by more than 150% in April versus one year ago.

    By Alicia Kelso • May 24, 2021
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    Report: Diner demand is up at full-service restaurants, but guest sentiment is down

    Sit-down operators may be busier than ever since the start of the pandemic, but guest sentiment declined during Q1 because of frustration with service and ambiance, according to Black Box Intelligence data.

    By • May 24, 2021
  • Chuck E. Cheese introduces a new Summer Pass program
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    Chuck E. Cheese debuts mobile app and rewards program

    The eatertainment chain is angling to lure customers with an omnichannel approach that provides incentives for in-store, online and mobile orders. 

    By Alicia Kelso • May 20, 2021

  • Study: 92% of diners plan to maintain digital ordering habits post-vaccine

    PYMTNTS/Paytronix research also found that 57% of vaccinated diners use loyalty programs compared to 42% of unvaccinated diners, which could be because immunized diners spend more on food orders, per the report. 

    By Alicia Kelso • May 7, 2021
  • A Five Guys restaurant during the coronavirus pandemic in 2020.
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    "The image" by John K Thorne is licensed under CC BY 2.0
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    Five Guys franchisee opens the chain's first US ghost kitchen

    Encore Restaurants, the largest Five Guys franchisee, opened a delivery-only location in Garland, Texas, on May 1, joining a growing list of chains using this channel for expansion.

    By Alicia Kelso • May 5, 2021
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    Study: 60% of consumers are comfortable dining out

    The percentage of consumers who said they would feel safe dining out never exceeded 42% in all of 2020, but that number has now reached its highest level since the pandemic, according to Morning Consult data.

    By Alicia Kelso • May 4, 2021
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    Sponsored by Flowers Bakeries

    Innovation starts from the bun up

    Innovative breads and buns can make your bottom line rise like a fine dough. 

    May 3, 2021
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    Sponsored by Saputo Foodservice

    Mozzarella rising: what consumers want

    Read how you can leverage its popularity to make mouths water for your menu. 

    May 3, 2021
  • 7-Eleven's new Manassas, Virginia, Evolution Store
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    7-Eleven makes an aggressive play for the QSR space

    While announcing its latest Evolution Store, which will house two eateries, COO Chris Tanco said the convenience store chain wants to open nearly 150 restaurants this year.

    By Alicia Kelso • April 30, 2021
  • Exterior of the Federal Reserve building in Washington, D.C.
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    Anna Hrushka/Restaurant Dive
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    Businesses can only expect limited boost from stimulus checks: Fed study

    Households have channeled federal stimulus checks primarily towards savings or reducing debt, giving businesses just a limited lift from consumer spending, according to the New York Federal Reserve.

    By Jim Tyson • April 28, 2021
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    Courtesy of Starbucks
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    Starbucks' digital success partially driven by AI engine, CEO Kevin Johnson says

    Deep Brew personalizes diner offers to secure loyalty and drive more frequent engagement. Though transactions were down 10% for Q2, ticket prices rose 22%.

    By • April 28, 2021
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    Intouch Insight

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    Sponsored by Intouch Insight

    Consumer habits: Lessons learned during a year of uncertainty

    Explore feedback from consumers across North America to understand how their priorities have changed.

    April 26, 2021
  • Taco Bell Rewards
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    Courtesy of Taco Bell
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    Study: 39% of married parents would spend more at a restaurant with a loyalty program

    Married parents would also purchase more at restaurants if they could order and pay digitally, while single parents are more likely to order more through curbside pickup, research from PYMNTS and Paytronix finds.

    By Alicia Kelso • April 23, 2021
  • Deliverect raises $65 million
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    Courtesy of PR Newswire
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    Deliverect lands another $65M in funding, 1 year after raising $18M

    The tech company will use the cash infusion to support further R&D, solidify its position in the U.S. and continue its international expansion.

    By Alicia Kelso • April 21, 2021
  • Toast has launched new a contactless order and payment solution
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    Courtesy of Toast
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    Toast adds enhanced tools to contactless order and pay platform

    The new options aim to cut overhead costs while allowing guests to create group orders from individual devices and place it onto one check, as well as start a tab on their own.

    By Alicia Kelso • April 15, 2021