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California McDonald's workers win $26M settlement over wage theft
The agreement ends seven years of litigation over pay and hour violations at corporate stores, but this isn't the only class action lawsuit involving the chain.
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Alcohol, food sales jump at restaurants on Thanksgiving Eve
The night before, known as "Drinksgiving," is becoming one of the most popular drinking holidays of the year with guest count and sales increasing 23%.
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Nekter and Portillo's test in-car ordering with BMW
Drivers can place and save favorite orders, as well as find nearby store locations through their vehicle's touchscreen dashboard.
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Workers sue McDonald's over workplace violence
The lawsuit alleges that the company's new design fails to minimize the threat of violence and that the chain doesn't adequately train staff to handle conflicts.
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Wingstop lets Twitch users order food while watching livestreams
Viewers interact directly with a streamer who provides menu suggestions and then can place an order for DoorDash delivery.
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Deep DiveFrom food halls to ghost kitchens, collaboration is on the menu for grocers and restaurants
While both can siphon dollars from the other, the right partnerships could boost operational efficiencies, drive brand awareness and elevate food offerings.
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Deep DiveRestaurants are creeping into grab-and-go. Should grocers worry?
Grocers have traditionally owned the space, but fast casuals and QSRs, from Panera to Starbucks, are edging in as customer demand for convenience drives growth.
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Deep DiveDelivery from aisle 5: How grocers are threatening restaurants' off-premise business
Grocery and convenience stores are delivering meals via third-party platforms, but may not have the right expertise and menus in place to compete with restaurants — yet.
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ADA lawsuits target physical gift cards
Starbucks appears to be the only major restaurant retailer that provides gift cards with Braille, according to a growing number of ADA-based lawsuits.
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ColumnShift Change: CPK's new EVP to oversee international expansion
This week's Shift Change also highlights executive news from Wingstop, Your Pizza, RAVE Restaurant Group and Kura Sushi.
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Q4 delivery roundup: Chains end exclusive deals to pursue more diners, market share
Jack in the Box and BBQ Holdings saw delivery sales gains while Chuy's, Papa John's and others expand relationships with more third-party aggregators.
UPDATED: Nov. 21, 2019 at 1:46 p.m. -
Chipotle rolls out Alexa voice ordering
The feature is part of the chain's larger digital sales platform, which is nearing $1 billion, and will allow customers to reorder their favorite meals within seconds.
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Moe's plans to open all-digital, kiosk-only locations
The company will open these formats near the University of Pittsburgh and the University of Virginia in Q1 2020.
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DoorDash may ditch IPO plans for direct listing
With over $2 billion raised and a valuation of nearly $13 billion, the aggregator may not need additional capital through a traditional IPO, which often comes with increased investor pressure and scrutiny.
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DC sues DoorDash over tipping model, seeks millions in recovery
The city's attorney general brought a lawsuit against the delivery platform Tuesday, and wants to impose civil penalties for the brand's "deceptive" past practices.
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Mariano's to open new BBQ concept to replace Pork & Mindy's
Following the Chicago-based restaurant's bankruptcy filing, the grocer says it will open a new brand called Mariano's Smokehouse.
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Apollo considers selling Qdoba for $550M
The company's asking price is 80% higher than the $305 million it paid to buy the chain from Jack in the Box in 2018.
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KFC's CTO started as an intern. Now he leads its tech strategy
Chris Caldwell has had a front-row seat to Yum Brands' modernization, from rolling out Microsoft Exchange Servers to AI-enabled drive-thrus.
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Burger King sued over cooking Impossible Whoppers on same grills as meat
Meanwhile, other QSRs like White Castle and Dunkin' have already put protocols in place to keep the products separate from meat during the cooking process.
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Chick-fil-A will no longer donate to anti-LGBTQ nonprofits
The fast food chain's charitable arm will highlight organizations that focus on education, homelessness and hunger.
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Chipotle's digital business is closing in on $1B sales. Here's how it got there
The chain is eyeing artificial intelligence and new ordering techniques like text messaging as part of its growing digital strategy, which includes pickup shelves and a digital makeline.
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Starbucks loses traffic to open bathroom policy
A new study found that visits to Starbucks dropped 6.8% following the company's adoption of the new store rule in May 2018.
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Chopt opens delivery/pickup-only store to meet digital demand
The chain opened the off-premise concept in New York City to address digitally generated orders, which account for 40% of all the restaurant's orders.
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Dunkin' launches 1st online pop-up shop for holidays
The Dunkin' Shop, which sells limited-edition products like an electric guitar and one-piece pajamas, quickly sold out of a few items.
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Class action suit alleges McDonald's manager groped, shoved employee
At the heart of the allegations is McDonald's status as a franchisor, and the consequences that may hold for workers.
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