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  • A photograph of Black Bear Diner
    Image attribution tooltip
    Permission granted by Black Bear Diner

    Breakfast eateries embrace delivery, technology

    Chains have adapted front- and back-of-house operations to accommodate more off-premise sales and technology to improve the dine-in experience.

  • A Chick-fil-A restaurant is seen on July 05, 2022 in Houston, Texas.
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    Brandon Bell via Getty Images

    Chick-fil-A plans distribution center in Kansas City

    The facility, owned by the restaurant chain’s distribution subsidiary, will be its fifth U.S. location.

  • A photograph of Shannon Hennessy, CEO of Habit Burger
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    Courtesy of Habit Burger Grill

    Habit Burger promotes Shannon Hennessy to CEO

    Hennessy, who has been president since July 2022, succeeds Russ Bendel, who will retire from the chain effective June 6.

  • A photograph of a First Watch restaurant
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    Permission granted by First Watch
    Deep Dive

    Rise and shine: Why breakfast chains are booming

    Early bird foot traffic from remote and hybrid workers is boosting same-store sales growth at A.M. eateries, fueling sizable expansion pipelines.

  • An image of Pretzel Bites and a lemonade from Pretzelmaker
    Image attribution tooltip
    Retrieved from Pretzelmaker on March 21, 2023

    Pretzelmaker opens first drive-thru

    The Mason City, Iowa unit will include the chain’s Fresh Twist brand menu, which launched in 2018 to meet demand for breakfast and late-night options. 

  • Image attribution tooltip
    Drew Angerer / Staff via Getty Images

    Survey: 66% of franchisees feel optimistic about business

    Changing consumer preferences may push franchisees to invest in store remodels and digital ordering and delivery systems, TD Bank found in a survey.

  • An image of a DoorDash app allowing for cash payments on delivery
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    Permission granted by DoorDash

    DoorDash adds cash payment option to Drive product

    The company’s white label fulfillment platform can now accept cash payments, which drivers would collect as part of their pay.

  • An image of a man wearing a suit.
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    Retrieved from Starbucks on September 01, 2022

    Howard Schultz leaves Starbucks 13 days early

    Laxman Narasimhan takes the CEO post just three days before Starbucks’ annual shareholder meeting and a week and a half before Schultz is scheduled to appear before the Senate labor committee.

  • Image attribution tooltip
    garett_mosher via Getty Images

    McDonald’s franchisee declares bankruptcy following rape lawsuit

    Rice Enterprises filed for Chapter 11 protections over a year after it was sued over an alleged rape of a 14-year-old employee by a manager. 

  • A close-up image of two Papa Johns pizza boxes
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    Joe Raedle / Staff via Getty Images

    Papa Johns fired worker with vision disability who needed service dog, EEOC alleges

    Misconceptions still linger about service animals, including their risk to health and safety, EEOC says.

  • An image of a Chick-fil-A customer scanning her rewards program at the drive-thru
    Image attribution tooltip
    Retrieved from Chick-fil-A on March 17, 2023

    Chick-fil-A to roll out updates to rewards program in April

    Chick-fil-A One, which has over 50 million members, will offer new items and increased points for redemption on some items starting April 4.

  • An image of CKE Restaurants CEO Max Wetzel
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    Courtesy of CKE Restaurants

    CKE names former Papa Johns COO as CEO

    Max Wetzel joins the parent company of Carl’s Jr. and Hardee’s after working at Papa Johns for over three years in various executive positions. 

  • An image of Crisp & Green
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    Courtesy of Crisp & Green

    Steele Brands’ 250-unit pipeline will take it nationwide

    After consumer interest in health food boomed following the COVID-19 pandemic, the holding company accelerated franchising of its Crisp & Green concept, which will soon operate in 25 states.

  • Image attribution tooltip
    Permission granted by Subway

    Subway brings back Footlong Pass subscription

    The chain, which sold out 10,000 subscriptions in August in under six hours, is now offering 250,000 passes to rewards members for April redemption. 

  • Image of assorted doughnuts in an open Krispy Kreme box.
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    Scott Olson via Getty Images

    Krispy Kreme exiting CPG snack business, cutting 102 jobs

    The sweets maker said the segment underperformed on the market. Instead, the company is focusing on delivering fresh-baked doughnuts to stores.

  • A photograph of chicken sliders from IHOP's virtual brand TenderFix
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    Permission granted by Nextbite

    Nextbite, IHOP launch TenderFix virtual brand

    Nextbite’s chicken-centric brand, which was developed with the help of actor Noah Schnapp, marks the third partnership between the host kitchen and IHOP.

  • A computer generated image of a drone delivery station attached to a restaurant
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    Courtesy of Zipline

    Sweetgreen teams with Zipline for drone delivery

    Zipline’s new home delivery platform would use 97% less energy than deliveries fulfilled by car, the company claims. 

  • Popeyes unveils new brand identity, pilots store redesign
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    Courtesy of Popeyes

    Popeyes franchisee files for bankruptcy following founder’s death

    Premier Cajun Kings marks the third franchisee within the Restaurant Brands International’s system to file for Chapter 11 bankruptcy protection this year.

  • A portrait photograph of Tabassum Zalotrawala, McDonald's incoming US chief development officer.
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    Courtesy of McDonald's

    McDonald’s hires Tabassum Zalotrawala as chief development officer

    Zalotrawala, who resigned from Chipotle earlier this week, will lead McDonald’s effort to accelerate U.S. store development and unit growth.

  • A photo of a guest viewing an augmented reality experience on Denny's menu.
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    Courtesy of Denny's

    Denny’s serves up AR experience with new menu overhaul

    Guests can take a virtual tour of Denny’s new menu and get exclusive deals, as part of a brand update that includes new kitchen equipment and food offerings. 

  • An image of a building with Hawaiian Bros branding
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    Permission granted by Hawaiian Bros

    Hawaiian Bros signs first multi-unit franchise deal for 75 units

    The roughly 30-unit fast casual chain will more than double its unit count in a deal with Stine Enterprises to open restaurants in Arizona and North Texas.

    Updated March 15, 2023
  • A bike courier with a red delivery bag.
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    Michael M. Santiago via Getty Images

    California court defends independent contractor status for gig workers

    The California Court of Appeal upheld the independent contractor provision of Prop 22, but struck down portions that would’ve made it almost impossible to amend the law. 

  • Image attribution tooltip
    The image by Elvert Barnes is licensed under CC BY-SA 2.0

    Grubhub CEO Adam DeWitt resigns

    DeWitt leaves Grubhub May 1 after 11 years at the company and nearly two years as CEO. Howard Migdal, current CEO at sister company SkipTheDishes, will succeed him.

  • An image of a a white building with Chipotle signage at night.
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    Permission granted by Chipotle

    Chipotle’s chief development officer departs

    Tabassum Zalotrawala, who has been at the fast casual chain for over four years and helped develop the Chipotlane, has resigned from her position. 

    Updated March 14, 2023
  • A photograph of Roland Gonzalez, U.S. COO at Church’s.
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    Courtesy of Church’s Texas Chicken

    Church’s Texas Chicken hires Burger King vet as US COO

    Roland Gonzalez, who has over a decade of restaurant experience, joins the QSR amid a C-suite hiring spree, including CFO, CMO and CEO hires within the past year.