Corporate Operations
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Permission granted by Dunkin'
Dunkin's first digital-only store doesn't reduce labor
The company joins a growing contingent of QSR chains exploring digitally focused store designs with little or no diner seating, including rival Starbucks.
By Emma Liem Beckett • Sept. 15, 2021 -
Retrieved from Chipotle on July 15, 2020
Muslim Chipotle worker files EEOC complaint alleging assistant manager yanked hijab
The restaurant chain told the Council on American-Islamic Relations that it fired the leader after an investigation.
By Katie Clarey • Sept. 14, 2021 -
CFOs debate duration of inflation
"It's not clear yet what inflation will stick and what will be temporary," Chipotle Mexican Grill CFO Jack Hartung said Thursday, reflecting other industry leaders' concerns about planning in a year with unknown parameters.
By Jane Thier • Sept. 13, 2021 -
Courtesy of Burger King
Burger King introduces Keep It Real Meals after banning 120 artificial ingredients
Mirroring McDonald's, the chain tapped celebrities to share their custom orders, but asked them to use their real names instead of stage personas.
By Peter Adams • Sept. 09, 2021 -
Permission granted by First Watch
First Watch files to go public
The breakfast and lunch concept has benefited from its quick rollout of off-premise business and adoption of alcoholic beverages during the pandemic.
By Julie Littman • Sept. 07, 2021 -
Joe Raedle via Getty Images
Buffalo, New York-area Starbucks employees move to form a union
If successful, the workers would be the first employees of the company's more than 8,000 locations to unionize.
By Emilie Shumway • Sept. 03, 2021 -
Kate Tornone/Restaurant Dive
EEOC: Applebee's told Black line cook to 'ignore' co-workers wearing Confederate flag gear
The agency's allegations offer employers several reminders about dealing with discrimination in the workplace.
By Katie Clarey • Sept. 03, 2021 -
Courtesy of McDonald's
How McDonald's boosts mobile growth with Famous Orders platform
The burger chain's celebrity tie-ups are a key part of driving app downloads and expanding membership in its new mobile-based loyalty program.
By Robert Williams • Sept. 01, 2021 -
Courtesy of Chipotle
Chipotle gamifies loyalty program with extra perks
The chain's new Extras feature allows members to access additional points and receive free items faster, personalized challenges and achievement badges.
By Emma Liem Beckett • Sept. 01, 2021 -
FAT Brands
Fat Brands to acquire Twin Peaks for $300M
The deal marks Fat's entry into "polished casual dining," a departure from its rosters of QSR, fast causal and casual restaurant brands, and is the company's second major purchase this summer.
By Emma Liem Beckett • Sept. 01, 2021 -
Julie Littman/Restaurant Dive
McDonald's suggests franchisees close dining rooms
The Golden Arches shared guidance with operators last week on how to shutter indoor seating in areas where COVID-19 cases exceed 250 per 100,000 people, according to Reuters.
By Emma Liem Beckett • UPDATED: Aug. 30, 2021 at 11:03 a.m. -
Courtesy of Toast Inc.
Toast increases IPO to $825M
The point-of-sale company increased its proposed maximum offering price from $100 million on Monday and estimated that its IPO prices per share would range from $30 to $33.
By Julie Littman • UPDATED: Sept. 13, 2021 at 9:04 a.m. -
Rich Polk for Getty Images Entertainment via Getty Images
45% of consumers say Subway should drop embattled Megan Rapinoe, survey finds
The U.S. soccer star, who appears in the chain's latest ad campaign, is facing backlash after kneeling at the Tokyo Olympics to protest racism.
By Chris Kelly • Aug. 18, 2021 -
Courtesy of Sweetgreen
Sweetgreen taps former Starbucks executive as new CTO
Wouleta Ayele comes to the salad chain after 16 years at Starbucks. She will help Sweetgreen scale its supply chain and develop its digital platform.
By Roberto Torres • Aug. 17, 2021 -
Permission granted by Subway
Q&ASubway's CMO on why the brand's transformation is just beginning
Carrie Walsh details how the brand experimented with new channels and collaborated with agency partners on a campaign featuring top athletes.
By Chris Kelly • Aug. 13, 2021 -
Thai Phi Le/Restaurant Dive
Chipotle to settle EEOC charges of sexual harassment, retaliation
The worker whom the behavior targeted was fired three days after she said she planned to elevate the issue to corporate headquarters, EEOC said.
By Katie Clarey • Aug. 13, 2021 -
Courtesy of McDonald's
McDonald's requiring US corporate employees to get vaccinated
The decision comes as Chipotle mulls a mandate for its office workers, but the Mexican chain's CEO Brian Niccol says the company is waiting for COVID-19 vaccines to receive full FDA approval.
By Emma Liem Beckett • Aug. 12, 2021 -
Spencer Platt via Getty Images
Rising prices didn't hurt Q2 restaurant traffic, studies show
Diner spending at restaurants jumped 32% during the period as operators hiked their menu prices to cover labor costs and other inflationary pressures, according to The NPD Group.
By Alicia Kelso • Aug. 10, 2021 -
Stockholders sue McDonald's over the handling of Easterbrook firing
This complaint is similar to a suit filed recently against the Golden Arches and Morgan Lewis & Bockius that claims the probe was rushed and the law firm created "an information vacuum" at the company.
By Emma Liem Beckett • Aug. 09, 2021 -
Justin Sullivan via Getty Images
Restaurants have hired 1.3M employees since January
With the addition of 253,000 jobs in July, the industry has now had seven straight months of employment gains.
By Julie Littman • Aug. 06, 2021 -
The image by Panera image by Mike Mozart/ Caribou image by Mack Male/ Einstein Bagel image by Phillip Pessar is licensed under CC BY 2.0 / Edited by Julie Littman/Restaurant Dive
Panera, Caribou, Einstein Bros. Bagels combine under Panera Brands platform
The formation of the group, which will have nearly 4,000 total locations, follows rumors that Panera Bread is considering going public.
By Julie Littman • Aug. 05, 2021 -
Retrieved from WoWorks on December 22, 2020
WOWorks hits gas on non-traditional unit growth
The restaurant company plans to open more than 70 locations this year, 61 of which will be nontraditional units like ghost kitchens or restaurants in airports, college campuses and grocery stores.
By Alicia Kelso • July 30, 2021 -
McDonald's investor sues chain for handling of Easterbrook exit
Phyllis Gianotti's complaint also alleges the restaurant's risk management structure gave the CEO position too much power and not enough oversight, allowing racial discrimination and sexual harassment to proliferate.
By Emma Liem Beckett • UPDATED: July 30, 2021 at 12:35 p.m. -
Courtesy of Pizza Hut
Yum Brands accelerates gender parity deadline to 2025 from 2030
The move comes after the number of women in the company's senior leadership reached 47% last year, which is faster than expected.
By Alicia Kelso • July 28, 2021 -
Courtesy of Popeyes
Popeyes calls truce to chicken sandwich wars with nugget launch campaign
After instigating a frenzy with its chicken sandwich launch, the chain will donate 1 million nuggets — including those from rivals — to promote its new offering.
By Chris Kelly • July 28, 2021
