Corporate Operations


  • A drive thru sign advertising a fast food restaurant
    Image attribution tooltip
    NeonJellyfish via Getty Images

    Drive-thru expansion is riddled with challenges, but restaurants reap the rewards

    Chains are developing smaller stores, adding second drive-thru lanes and anticipating delays as they grow this off-premise channel.

    By Nov. 23, 2022
  • Jack in the Box mascot Jack Box is accompanied by actor Mark Hamill on the set of a commercial
    Image attribution tooltip
    Courtesy of Jack in the Box

    Jack in the Box predicts unit growth in 2023

    A year after relaunching franchising, the chain is targeting positive net unit growth for the first time since 2019 and plans to operate in 40 states by 2030.

    By Nov. 23, 2022
  • An image of six individuals
    Image attribution tooltip
    Permission granted by Jeni's Spendid Ice Creams, Bar Louie, Domino's, Brinker International, Brix Holdings, Tijuana Flats

    These 14 restaurant chains hired new CEOs in 2022

    From Domino’s to Starbucks, some of the industry’s biggest players brought on new leadership to plot growth fueled by post-pandemic sales recovery.

    By Nov. 23, 2022
  • An image of a red and white building with Freddy's signage.
    Image attribution tooltip
    Permission granted by Freddy's

    Franchise spotlight: Freddy’s targets 1K units with help of existing franchisees

    The fast casual chain has a pipeline of 600 units and hopes to reach 800 locations by 2027.

    By Nov. 22, 2022
  • TravelCenters of America continues foodservice expansion with fifth Black Bear Diner location

    The new location adjacent to a TA travel center in Amarillo, Texas, will seat up to 113 guests within a 5,398-square-foot space.

    By Brett Dworski • Nov. 22, 2022
  • A portrait photo of Elias Eyna, Papa Johns' Chief People and Diversity Officer
    Image attribution tooltip
    Permission granted by Papa Johns'

    Papa Johns taps chief people and diversity officer

    Elias Reyna, who served under former Chief People Officer Marvin Boakye, is returning to the pizza chain after a brief stint with ABM Industries.

    By Nov. 22, 2022
  • A promotional image for DoorDash's DashPass holiday promotion
    Image attribution tooltip
    Courtesy of DoorDash

    DoorDash will let customers gift DashPass subscriptions

    This holiday promotion, which includes nearly $40 off an annual subscription, could boost DashPass membership and user retention.

    By Nov. 22, 2022
  • An image of a Le Pain Quotidien cafe
    Image attribution tooltip
    Jack Taylor via Getty Images

    Le Pain Quotidien, The Little Beet, Table By Little Beet combine to form Convive Brands

    The company will encompass 70 restaurants, which were previously operated by Aurify Brands, under CEO Jon Weber’s leadership. 

    By Nov. 21, 2022
  • An image of a a white building with Chipotle signage at night.
    Image attribution tooltip
    Permission granted by Chipotle

    Why Chipotlanes are Chipotle’s future

    As early as 2019, the Mexican chain saw promise in its digital pickup lanes, and now plans to include them in the bulk of its restaurant pipeline.

    By Nov. 21, 2022
  • An image of a man and a woman holding up cups from Yogurtland.
    Image attribution tooltip
    Courtesy of Yogurtland

    Yogurtland plans to double footprint by 2028

    The roughly 230-unit frozen yogurt concept is targeting major U.S. markets, including Phoenix, Dallas, Houston and San Antonio, Texas, as well as Florida.

    By Nov. 18, 2022
  • A man carrying orange bags with the word Grubhub on the side.
    Image attribution tooltip
    Courtesy of Grubhub

    Grubhub to deliver Rite Aid products in 16 states

    As delivery companies diversify their offerings, Grubhub is stepping into the drugstore vertical in a partnership encompassing 2,000 Rite Aid locations.

    By Nov. 18, 2022
  • Smokey Bones opened its first drive-thru in Bowling Green, Kentucky in April 2022.
    Image attribution tooltip
    Permission granted by Smokey Bones

    Want a drive-thru? Make sure your menu is ready

    With drive-thru customers expecting faster speed of service, chains are honing in on what items work and don’t work to get orders completed quicker.

    By Nov. 17, 2022
  • Pepsi opens ghost kitchen Pep's Place for food and beverage delivery
    Image attribution tooltip
    Courtesy of Pepsi

    PepsiCo adds ghost kitchen capabilities for foodservice partners

    Partners will have access to a turnkey, scalable option to bring menu items to new or existing markets, increase off-premise sales and boost revenue.

    By Nov. 17, 2022
  • Sherif Mityas has been promoted to Brix CEO.
    Image attribution tooltip
    Courtesy of Brix Holdings

    Friendly’s parent promotes Sherif Mityas to CEO

    Brix Holdings promoted Mityas from president to CEO as it finished integrating recently acquired brands into its system.

    By Nov. 16, 2022
  • Caribou Coffee
    Image attribution tooltip
    Permission granted by Caribou Coffee

    Caribou Coffee opening first US franchised unit

    The store in Wooster, Ohio, is part of the company’s first multi-unit agreement with Mike Mariola, who intends to develop locations in several Ohio markets. 

    By Nov. 16, 2022
  • A photo of Stacy Peterson, incoming CEO of Jeni's Splendid Ice Cream.
    Image attribution tooltip
    Courtesy of Jeni's Splendid Ice Cream

    Wingstop exec joins Jeni’s Splendid Ice Creams as CEO

    Wingstop’s chief revenue officer will lead the dessert chain, which sells ice cream through retailers and roughly 70 of its own shops, beginning in December.

    By Nov. 16, 2022
  • A picture of a Chipotle with a pickup lane.
    Image attribution tooltip
    Courtesy of Chipotle

    Chipotle’s 500th Chipotlane opens in Kentucky

    The company is on track to open 235 to 250 new restaurants this year, 80% of which will include its digital pickup lanes. 

    By Nov. 16, 2022
  • A round sign with the words Burger King on it.
    Image attribution tooltip
    Justin Sullivan via Getty Images

    RBI appoints ex-Domino’s CEO Patrick Doyle as executive chairman

    Doyle, who served eight years as Domino’s chief executive, joins the company as it pursues a transformation of its domestic Burger King branding.

    By Nov. 16, 2022
  • An image of a building with Hawaiian Bros branding
    Image attribution tooltip
    Permission granted by Hawaiian Bros
    Deep Dive

    As chains expand drive-thrus, speed of service becomes paramount

    Drive-thru ordering remains in high demand long after dining room lockdowns, and chains are making sure their design and layouts help maximize efficiency. 

    By Nov. 16, 2022
  • Image attribution tooltip
    yaoinlove via Getty Images

    How 6 restaurant giants are hiking menu prices

    Brands like Chipotle, McDonald’s and Starbucks are walking a tightrope — charge enough to protect the bottom line without alienating customers.

    By , Nov. 15, 2022
  • A picture of a blue and white building with Dutch Bros branding
    Image attribution tooltip
    Permission granted by Dutch Bros
    Deep Dive

    Drive-thru drag: Construction delays, rising costs slow development

    Inflation and labor disruption are forcing restaurants to get creative with site selection to obtain prime drive-thrus and mobile pickup window real estate.

    By Nov. 15, 2022
  • A portrait of Fat Brands new chief growth officer, Jeremy Theisen
    Image attribution tooltip
    Permission granted by Fat Brands

    Fat Brands hires restaurant tech exec as first chief growth officer

    Jeremy Theisen will oversee the recruitment of new franchisees and multi-unit deals with existing partners, the company said Monday.

    By Nov. 14, 2022
  • tim Hortons drive thru only
    Image attribution tooltip
    Courtesy of Tim Hortons

    Tim Hortons offers Scan & Pay option for loyalty app

    Rewards members can pay for orders and earn or redeem rewards with a single scan if they link a credit card or Tim Card to the restaurant’s mobile app. 

    By Nov. 11, 2022
  • RBI's Kylo digital food hall
    Image attribution tooltip
    Permission granted by Restaurant Brands International

    RBI opens first virtual food hall in Miami, with plans for a second

    The concept, called Kylo, offers menus from Burger King, Popeyes and Firehouse Subs alongside local restaurant fare.

    By Nov. 10, 2022
  • McDonald's drive thru sign
    Image attribution tooltip
    Justin Sullivan via Getty Images

    5 QSR CEOs dish on inflation

    The top brass at McDonald’s, Wendy’s, Restaurant Brands International, Papa Johns and Chipotle have seen shifts in diner behavior, but are confident they can weather economic headwinds.

    By , Nov. 10, 2022