The Latest

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    Kendall Davis/Restaurant Dive

    Ghost restaurant calculator

    Thinking about developing a ghost kitchen business plan? Use this calculator to crunch the numbers and determine profitability.

  • Two flags flown by fast food workers demonstrating in support of AB 257.
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    Mario Tama via Getty Images

    FAST Recovery Act referendum approved, opening political duel in California

    California’s secretary of state found restaurants’ challenge to the fast food council law has collected sufficient signatures, a political win for QSRs. 

  • An image of several hands holding KFC products and a WGU pennant in front of a KFC.
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    Courtesy of KFC

    KFC offers tuition-free college to some workers

    The chain will offer the education perk to eligible employees through a partnership with Western Governors University starting in February.

  • An exterior image of a white restaurant with a yellow decoration and signs that say Church's Chicken
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    Courtesy of Church's Chicken

    Church’s Texas Chicken hires procurement VP

    The chain tapped Will Cash, who has supply chain experience at Popeyes and Krispy Kreme, to help lead its purchasing efforts.

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    Permission granted by Sprinkles

    Franchise spotlight: Sprinkles bakes up plan to sign 100 franchised units

    The cupcake chain opened its first franchised unit at the end of 2022 and is eying extensive domestic and international growth.

  • An image of a waitress serving three people at a table.
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    Hispanolistic via Getty Images

    Study: 55% of diners aren’t restaurant loyalty members

    Over one-third of customers have cut spending on restaurants year-to-year, a William Blair survey finds, forcing operators to look for ways to retain diners.

  • A round sign with the words Burger King on it.
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    Justin Sullivan via Getty Images

    Burger King franchisee to pay $60K to settle pregnant ex-worker’s harassment, retaliation claims

    As part of the settlement, North Georgia Foods entered a two-year consent decree and will notify the alleged harasser that he is not eligible for rehire.

  • An image of a hand holding a Peet's Coffee cup
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    Courtesy of Peet's Coffee

    Peet’s union wins first election

    The union victory in Davis, California, is another score for organized labor in the cafe sector, which has seen a rash of campaigns in recent years.

  • A Taco Bell employee wearing a mask hands a drive-thru customer their order.
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    Permission granted by Taco Bell

    Report: QSR traffic down 4.2% in Q4

    Net sales were up 6.1% during the quarter due to an uptick in average check, according to a report from Revenue Management Solutions.

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    Scott Olson via Getty Images

    Study: Only 54% of QSR employees worked 90 days before quitting in 2022

    QSR workers are five times more likely to quit over miscommunications with management during their first 90 days than after, HourWork research finds. 

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    Courtesy of Taco Bell

    Ransomware attack against Yum Brands follows several incidents targeting restaurant industry

    Criminals see restaurants and mobile ordering apps as ripe targets for credential stuffing and financial fraud.

  • A cook ladles food into a styrofoam takeout container in New York
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    Spencer Platt via Getty Images

    New York City’s ‘skip the stuff’ bill for foodware items goes to mayor’s desk

    The bill to prohibit foodservice establishments from automatically including plastic cutlery and other items is meant to cut down on waste. It’s the latest in the city’s recent laws banning certain single-use foodware.

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    Scott Olson via Getty Images

    Starbucks marketing exec exits after 14 years

    The company will immediately conduct an internal and external search for a successor to Jen Quotson, who leaves the VP of global creative studios post.

  • An image of a small restaurant with shelves and an ordering counter.
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    Permission granted by Chili's

    Chili’s closes off-premise test unit 2 months after opening

    Brinker International said it closed the store to focus on improving Chili’s core business and innovation, including its Kitchen of the Future 3 program.

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    Courtesy of Focus Brands

    Focus Brands hires 3 execs to optimize development

    The company appointed a new chief brand officer at Auntie Anne’s, as well as new SVPs of design and construction and real estate at the parent company.

  • An image of a Grubhub driver app and RapidSOS agent
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    Courtesy of Grubhub/RapidSOS

    Grubhub adds emergency assistance features to driver app

    Using the Grubhub for Drivers app, couriers will be able to connect to 911 centers or a RapidSOS agent to get assistance in difficult situations. 

  • A photograph of chefs in a kitchen.
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    sam edwards via Getty Images

    One Fair Wage slams NRA for linking training program to lobbying efforts

    OFW launched its own food safety training program on Wednesday as an alternative to the National Restaurant Association’s ServSafe program.

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    garett_mosher via Getty Images

    McDonald’s franchisee to pay $1.9M to settle claim that teen workers were sexually harassed

    The settlement is the latest EEOC agreement targeting alleged pervasive sexual harassment of teen workers in the fast food industry.

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    Permission granted by Bartaco

    How Bartaco eliminated wait staff roles to boost wages

    Retooling employee responsibilities and adding tip pooling allows the chain to pay average hourly wages of $23, higher than the $17 industry average.

  • A picture of the Teriyaki Madness logo inside a restaurant
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    Permission granted by Teriyaki Madness

    Franchise spotlight: Teriyaki Madness to double openings in 2023

    The Asian chain is signing leases faster than ever and is on a trajectory to reach 500 units within the next few years.

  • A portrait photograph of Jesse Johnson, Chili's VP of Marketing. Johnson is smiling and wearing a blue shirt.
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    Courtesy of Chili's

    Brinker adds marketing VP at Chili’s

    Jesse Johnson enters the newly created role after a stint at Wieden + Kennedy, where he worked on major ad campaigns for KFC and Procter & Gamble.

  • Several Starbucks beverages on a doorstep in front of a DoorDash delivery bag.
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    Courtesy of Starbucks

    Starbucks, DoorDash will take delivery partnership nationwide

    The chain is offering delivery through DoorDash in select markets including Northern California, Texas, Georgia and Florida before expanding in March.

  • A photograph of a Wienerschnitzel building
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    Courtesy of Wienerschnitzel

    Wienerschnitzel launches franchisee incentive program

    The QSR is reducing royalties and offering marketing funding to entice new operators to grow the chain in markets including the South and Midwest.

  • An image of a Jollibee double drive-thru in Orlando.
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    Courtesy of Jollibee

    Jollibee debuts double drive-thru in US

    The restaurant is the company’s 87th in North America, and it continues to push toward its goal of operating 500 restaurants in the region.

  • Gavin Newsom gives a speech.
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    Justin Sullivan via Getty Images

    California court blocks AB 257 during referendum petition verification

    The council cannot operate until the law is approved by a referendum in November 2024, or unless California’s secretary of state finds the industry coalition backing the referendum lacks sufficient signatures.

    Updated Jan. 17, 2023