Technology: Page 6
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Will Toast get burned by 99-cent fee?
The restaurant payments software company’s rivals needled Toast over the addition of a fee to be paid by consumers.
By Caitlin Mullen • July 12, 2023 -
Chipotle pilots avocado robot that could halve guacamole prep time
The Autocado, a robot designed by Vebu at Chipotle’s Cultivate Center, can hold 25 pounds of avocados at a time and cuts, cores and scoops the fruits.
By Aneurin Canham-Clyne • July 12, 2023 -
Trendline
Back-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Golden Corral appoints 7-Eleven vet as CIO
Dawn Gillis, who also worked at Freebirds and Torchy’s Tacos, will oversee the buffet chain’s digital growth strategy and modernize its tech stack.
By Julie Littman • July 7, 2023 -
Yum Brands inks AI-powered customer data partnership
Treasure Data will collect first-, second- and third-party data for the restaurant company to create “a single view of a customer across multiple brands.”
By Aneurin Canham-Clyne • July 6, 2023 -
DoorDash enhances merchant platform with store rewards
The latest additions for merchants also include personalized growth recommendation and and enhanced Storefront features.
By Julie Littman • June 28, 2023 -
DoorDash launches biggest app update in its history
New consumer features include a universal search bar, multiple carts, bottom navigation tabs and the ability to use SNAP/EBT online payments for groceries.
By Julie Littman • June 28, 2023 -
Deloitte: Customer acceptance of restaurant automation on the rise
Diners are becoming more comfortable with smart kitchen and dining room solutions, which could help operators deploy such tech without hurting sales.
By Aneurin Canham-Clyne • June 27, 2023 -
Toast adds 99-cent customer online ordering fee
The fee, which will be paid by guests making orders of $10 or higher, will help fund Toast’s product investments and innovation.
By Julie Littman • June 23, 2023 -
Domino’s delivers anywhere on the map with latest tech innovation
Pinpoint Delivery leverages Google Maps to evolve the chain's groundbreaking Hotspots feature and will be promoted via an integrated campaign.
By Chris Kelly • June 20, 2023 -
Olo cuts 11% of workforce as losses mount
Following layoffs impacting 81 workers, former Yahoo executive Joanna Lambert will join Olo as its COO July 5 to help with the company’s strategic reorganization.
By Aneurin Canham-Clyne • June 14, 2023 -
C3 founder Sam Nazarian buys Nextbite
Nextbite’s delivery-only brands, and its partnerships with restaurants like IHOP and Nathan’s Famous, will continue under SBE Hospitality’s umbrella.
By Julie Littman • Updated June 14, 2023 -
Nextbite sells Ordermark US business to Indian software firm UrbanPiper
The transaction comes just a few weeks after Nextbite laid off an undisclosed number of employees, with some workers reporting the company would restructure.
By Julie Littman • June 10, 2023 -
Sweetgreen will automate all new stores, target suburban markets
The salad chain’s Infinite Kitchen makeline could remake its labor model, analysts said following CEO Jonathan Neman’s presentation at William Blair’s Growth Stock Conference.
By Aneurin Canham-Clyne • June 8, 2023 -
Are EV chargers right for your restaurant?
There are a number of options that restaurant and franchise owners should consider, including charger type, cost and location.
By Danielle McLean • June 7, 2023 -
Cracker Barrel to beta test rewards program in July
The casual dining chain expects its loyalty program to boost frequency, brand loyalty and customer value while providing the chain with robust guest data.
By Julie Littman • June 7, 2023 -
Chick-fil-A boosts order personalization on app
App users can add ingredients to menu items via a tap-to-add or tap-to-subtract feature starting June 12, and some tweaks will cost extra.
By Aneurin Canham-Clyne • June 6, 2023 -
Sponsored by Fourth
AI in the restaurant industry. Make the data work for you.
Christian Berthelsen, CTO of Fourth, discusses how data-driven AI is the key to solving labor and inventory challenges in the restaurant industry.
By Christian Berthelsen, Chief Technology Officer, Fourth • June 5, 2023 -
Sponsored by Radar
Radar helps Whataburger increase repeat orders with real-time pickup ETAs and arrival detection
Whataburger used Radar to provide restaurants with visibility into pickup customer ETAs to increase the speed of service and labor efficiency while maintaining food quality.
June 5, 2023 -
Serve Robotics, Uber Eats will deploy up to 2K delivery robots
Over 200 restaurants in the Los Angeles market already use Serve’s robots to complete deliveries, which the company claims can reduce air pollution.
By Aneurin Canham-Clyne • May 31, 2023 -
Sponsored by Square
How this growing QSR uses tech to handle restaurant craziness
Learn how a restaurant chain owner uses Square technology to keep his orders flowing.
May 30, 2023 -
How restaurants can get a slice of Gen Z’s $360B spending power
This generation's prioritization of time, social media and altruism — combined with a comparative mistrust of tech — sets it apart from millennials and Gen X.
By Aneurin Canham-Clyne • May 25, 2023 -
BentoBox: Reservation platforms are least popular tool for restaurant search
Most diners rely on recommendations from friends and family, or on social media posts, when weighing new restaurants to try, per a survey.
By Aneurin Canham-Clyne • May 25, 2023 -
Chipotle gears up for a fight with Street Fighter 6 activation
The fast casual giant is rewarding consumers who make digital orders with in-game currency and trading free food for viewing time on Twitch.
By Sara Karlovitch • May 25, 2023 -
Cooking up automation: 4 labor-saving tech solutions at the NRA Show
From a hand scanner that detects contaminates to a robot arm that can fry, salt and package food, technology is transforming the back of house.
By Aneurin Canham-Clyne • May 23, 2023 -
Activist investor may pressure Yelp to sell, reports say
TCS Capital Management wants Yelp to explore strategic alternatives, such as selling itself, as a way to boost shareholder value, per The Wall Street Journal.
By Julie Littman • May 23, 2023