Technology: Page 31
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Permission granted by Yelp
Yelp adds takeout features, enhanced analytics to Waitlist
The latest updates to the company's restaurant products include guest profiles and POS integration, which give users more data on operational performance, customer preferences and ordering behavior.
By Julie Littman • Feb. 23, 2021 -
Courtesy of Toast Inc.
Toast considering IPO valued at $20B, WSJ reports
The software company, which processed 50 million digital guest orders in 2020, is also exploring a sale or merger with a special purpose acquisition corporation, per the publication.
By Julie Littman • Feb. 22, 2021 -
Explore the Trendline➔
Getty Images
TrendlineBack-of-house Technology
From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Retrieved from LinkedIn on February 11, 2021
Will Clubhouse be the next social media platform for marketers?
The parent company of Burger King and Popeyes jumped on the buzzy app last week, opening the possibility of another digital channel for brands to utilize.
By Chris Kelly • Feb. 18, 2021 -
Julie Littman/Restaurant Dive
Report: Loyalty customers spend more than twice as much on takeout meals
The spending disparity between loyalty members and non-members reflects why so many major brands, including Taco Bell, Wendy's and White Castle, have added or enhanced their loyalty programs during the pandemic.
By Alicia Kelso • Feb. 17, 2021 -
McDonald’s agrees to independent review of contentious technology fees
At the request of the National Franchisee Leadership, which claims that no outstanding fees were due, the chain said it plans to enlist Ernst & Young to provide certainty that payables are owed.
By Alicia Kelso • Feb. 16, 2021 -
Permission granted by Taco Bell
Taco Bell franchisee to break ground this month on new Defy model
The two-story store with four drive-thru lanes in Minnesota will let mobile order customers use digital check-in screens to scan unique QR codes and then have their order delivered through a proprietary lift system.
By Emma Liem Beckett • Updated Aug. 12, 2021 -
Permission granted by Burger King
Burger King expands loyalty program nationwide
The chain expects to have more than two-thirds of its restaurants activated with loyalty capabilities this month and will soon launch a new Royal Perks deal.
By Emma Liem Beckett • Updated Sept. 2, 2021 -
Courtesy of Taco Bell
Taco Bell decries rivals' celeb menu stunts in 'Build Your Own Cravings' mobile push
Even as it teases fellow QSRs like McDonald's and Chipotle that have relied on celebrities, Taco Bell's latest effort also features influencers.
By Chris Kelly • Feb. 8, 2021 -
Courtesy of McDonald's
McDonald's plans to open nearly 500 restaurants in US and IOM segments in 2021
The chain called new restaurant development an "important driver of our growth" during its recent Q4 earnings call. McDonald's will also spend $500 million to modernize 1,200 existing locations.
By Alicia Kelso • Feb. 1, 2021 -
Albert Hu. (2020). [Photograph]. Retrieved from Unsplash.
Deep DiveHow restaurants are bringing tech to the table in 2021
Much of the industry's in-store tech investments have gone toward contactless payment solutions or tableside, but operators are also experimenting with cutting-edge air filtration to make diners comfortable.
By Emma Liem Beckett • Jan. 28, 2021 -
Retrieved from Chick-fil-A on May 07, 2020
Chick-fil-A scores highest 'brand intimacy' marks among QSRs during the pandemic
This MLBM ranking also comes as several brands, including McDonald's, KFC and Burger King, pull a page from Chick-fil-A's playbook by launching signature chicken sandwiches.
By Alicia Kelso • Jan. 19, 2021 -
Panera takes its catering business virtual
The chain's Virtual Catering program allows companies to buy digital, timestamped vouchers to send to remote employees or clients ahead of an online meeting or event.
By Alicia Kelso • Jan. 14, 2021 -
Permission granted by Fat Brants
Noodles & Company opens first ghost kitchen in Chicago
The Humboldt Park location will allow customers to order meals through the company's loyalty app, as well as third-party partners, for pickup and delivery.
By Emma Liem Beckett , Julie Littman • Updated May 20, 2021 -
Retrieved from Taco Bell on August 02, 2019
Grubhub partners with Fiat Chrysler to add in-car food ordering
Consumers can reorder favorites or discover new restaurants, which allows them to find nearby eateries they have not ordered from before.
By Alicia Kelso , Julie Littman • Jan. 12, 2021 -
Courtesy of https://www.auntieannes.com/newsroom/best-friends-day-2019
Focus Brands adds surcharge for digital pickup, delivery orders
The company said the additional 35 cent fee will help support the online ordering experience, but customers have already criticized the practice.
By Alicia Kelso • Jan. 7, 2021 -
2020 Trends: Expectations vs. reality
The restaurant industry had great expectations this year, but the pandemic completely changed the market's competitive landscape. Here's how the crisis impacted the trends we originally predicted for the year.
By Emma Liem Beckett • Dec. 23, 2020 -
Courtesy of McDonald's
McDonald’s franchisees calls for tech co-op amid new fees, Restaurant Business reports
The National Owners Association's latest push follows news of a $423-per-month technology investment cost added to operators' plates to cover a $70 million "lag" from the old payment structure.
By Alicia Kelso • Dec. 22, 2020 -
Ennoti. (2020). Retrieved from Flickr.
Burger King teams up with Google to add online ordering
This integration, which begins Monday at 5,000 restaurants, will allow customers to search for the nearest location, order and pay.
By Julie Littman • Dec. 18, 2020 -
Shake Shack rolls out in-app delivery nationwide
The feature, facilitated by Uber Eats, allows diners to track orders in real time with a $0.99 flat delivery fee and no delivery fee for orders over $35.
By Alicia Kelso • Updated March 18, 2021 -
McDonald’s USA president calls for end of corporate communication freeze, Restaurant Business reports
Joe Erlinger called on franchisees in a video Thursday to end a six-week halt in nonessential communication with corporate, which was incited by frustration over new fees and the end of a Happy Meal subsidy.
By Emma Liem Beckett • Updated Jan. 22, 2021 -
Pandemic increased urgency to adopt 'transformational' tech, survey finds
One in four food services and food retailers believe they are an early adopter of technology compared to one in eight in 2019, according to Panasonic research published in December.
By Alicia Kelso • Dec. 16, 2020 -
New York to provide restaurants a free digital ordering platform through April
As part of New York's Empire State Digital Initiative, restaurants can use Ritual's commission-free e-commerce system for pickup and delivery.
By Alicia Kelso • Dec. 14, 2020 -
Grubhub's latest online ordering tools won't charge marketing fees
The delivery aggregator's new Direct Order Toolkit allows restaurant partners to add either a direct link for use in email marketing and social media, a direct "order now" button on their website or a QR code on printed materials.
By Alicia Kelso • Dec. 9, 2020 -
Dive Awards
Innovator of the Year: DoorDash
Not long after the pandemic struck, the third-party aggregator rolled out tools for merchants, including commission-free deals, provided streamlined access to PPP applications and cold weather grants.
By Julie Littman • Dec. 9, 2020 -
Yujin Kim/Restaurant Dive
Dive Awards
The Restaurant Dive Awards for 2020
From Chipotle to DoorDash, these are the companies and executives that led restaurant industry innovation in a time of crisis.
By Restaurant Dive Team • Dec. 9, 2020
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