Corporate Operations

  • An image of a black wall inside an office with different dates on a timeline highlighting Bojangles history. In front of the wall there are three chairs.
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    Permission granted by Bojangles
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    Bojangles debuts new support center in North Carolina

    The headquarters in Charlotte brings all of its corporate employees under one roof and will include a full-scale test kitchen.

    By • Updated June 25, 2025
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    Courtesy of Yum Brands
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    Yum Brands appoints Chris Turner CEO

    Turner, current chief financial and franchise officer, will succeed David Gibbs on Oct. 1. Gibbs will serve the chain in an advisory role through 2026.

    By • Updated June 17, 2025
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    sam edwards via Getty Images
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    Trendline

    Menu development

    Restaurants big and small are experimenting with their menus to align with the preferences of on-the-go diners and mitigate the impact of rising food costs, supply chain disruption and shrinking consumer discretionary funds. 

    By Restaurant Dive staff
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    TW Farlow via Getty Images
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    Darden closes one-third of Bahama Breeze restaurants

    The company closed 15 Bahama Breeze locations across eight states in May, as part of a push for its smaller brands to focus on high-performing units. 

    By • May 27, 2025
  • El Pollo Loco logo and tagline
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    Courtesy of El Pollo Loco
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    Why El Pollo Loco’s rebrand invites diners to ‘Get Loco’

    CMO Jill Adams shares how a new tagline serves as a “call to action” and a play to engage with consumers around their passions.

    By Chris Kelly • May 22, 2025
  • An exterior shot of a beige restaurant on a rainy day.
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    Aneurin Canham-Clyne/Restaurant Dive
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    Vegan full-service chain Planta goes bankrupt

    Rising costs, falling consumer demand and structural changes in the restaurant industry left the brand with insufficient cash flow.

    By • May 14, 2025
  • An image of a gray building with a white logo that says "Shake Shack"
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    Brandon Bell via Getty Images
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    Shake Shack to open new support center, flagship restaurant in Atlanta

    The new support center and flagship location, equipped with a full bar, represent an evolution for the brand and could signal an increased reliance on menu innovation and LTOs as growth drivers.

    By • May 9, 2025
  • An image of three Krispy Kreme doughnuts and six in a box.
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    Permission granted by McDonald's/Krispy Kreme
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    Krispy Kreme pauses McDonald’s rollout as sales drop

    The doughnut chain said it has stopped expanding its McDonald’s presence while it works to assess the profitability of the business model.

    By • May 8, 2025
  • Shift4 CEO Jared Isaacman
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    Courtesy of Shift4. Shift4 CEO Jared Isaacman
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    Shift4 turns to restaurants for future growth

    The payment processor has signed thousands of restaurants in Europe and plans to expand that business.

    By Patrick Cooley • May 6, 2025
  • A beige building with a green sign and white lettering that says "Panera Bread."
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    Justin Sullivan via Getty Images
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    Panera is shuttering its dough facilities to speed up innovation

    The closures and transition to par-baked bread are part of a brand turnaround effort under its new CEO. 

    By • May 1, 2025
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    Adam Gray via Getty Images
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    Starbucks suffers 5th quarter of falling comps

    The coffee chain will start cafe remodels to improve its coffeehouse feel in New York and Southern California later this year as its brand turnaround continues.

    By • April 30, 2025
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    Permission granted by Saucy by KFC
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    Taco Bell sales surge, KFC will expand Saucy concept

    As Taco Bell succeeds in the U.S., KFC’s spinoff could replicate the Cantina strategy that Taco Bell has used to power its menu innovation.

    By • April 30, 2025
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    Courtesy of Sweetgreen
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    Sweetgreen hires Chipotle vet as COO

    Jason Cochran, who served as vice president of operations at Chipotle under Brian Niccol, could help Sweetgreen as it looks to establish itself as a clear segment leader.

    By • April 29, 2025
  • A photograph of a brick building with a red sign and white letters that says Chipotle.
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    Spencer Platt via Getty Images
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    Chipotle wants its workers to smile for customers

    The restaurant chain plans to improve CX through friendliness. “The fact is smiles down the line don't slow us down,” CEO Scott Boatwright said.

    By Bryan Wassel • April 25, 2025
  • An image of two pizzas in front of a pizza oven.
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    Courtesy of Bertucci's
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    Bertucci’s goes bankrupt for 3rd time in 7 years

    The ailing brand, which closed 7 of its 22 stores, may lean on its fast casual spinoff to weather the rising costs and waning consumer confidence hurting casual restaurants.

    By • April 25, 2025
  • Jack in the Box restaurant location
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    Justin Sullivan via Getty Images
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    Jack in the Box will shutter up to 200 stores, mulls Del Taco sale

    The brand will also scale back its company-owned development starting next year and sell off real estate to pay down debt.

    By • April 24, 2025
  • Chairs and tables outside a restaurant beneath a rectangular "Kitchen 1883" sign.
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    Screenshot: Google Maps

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    Kroger to close 2 restaurants

    The grocer is shuttering Kitchen 1883 eateries in Union, Kentucky, and Cincinnati, but plans to continue operating a third location in a supermarket next to its headquarters.

    By Sam Silverstein • April 24, 2025
  • A white man in gray pants, a polo, a blue windowpane checked sportcoat and a baseball cap stands in front of a salad restaurant.
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    Courtesy of Salad and Go
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    Salad and Go hires former Krispy Kreme head as CEO

    The salad chain’s central kitchen operating model bears a resemblance to the doughnut maker’s hub-and-spoke structure, which Mike Tattersfield has seven years of experience leading.

    By • April 22, 2025
  • 7-Eleven
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    Courtesy of 7-Eleven
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    7-Eleven to open 1,300 new stores through 2030

    The retailer also expects to roughly double the number of stores that include a QSR, from 1,080 to 2,100, as it gears up for a 2026 IPO.

    By Jessica Loder • April 16, 2025
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    Joe Raedle via Getty Images
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    Here’s what 7 major restaurants pay their CEOs — and their store-level workers

    The top brass at fast food chains like Starbucks, Chipotle and Yum Brands make tens of millions a year, while their hourly workers’ earnings hover near the poverty line.

    By • April 15, 2025
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    Avosb via Getty Images
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    Just Salad ex-CFO missed out on $1.2M, lawsuit claims

    The former finance chief is seeking funds he claims he’s owed relating to a separation agreement, as well as $5 million in damages.

    By Grace Noto • April 3, 2025
  • An image of Papa Johns sign on a store
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    Courtesy of Papa Johns
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    Papa Johns will use Google AI for analytics, marketing

    The pizza chain has tapped Google Cloud’s AI tools to optimize delivery routes, create a customer-facing chatbot and deliver personalized rewards in real time.

    By • April 3, 2025
  • A Waffle House in Alabama.
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    Joe Raedle via Getty Images
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    Waffle House launches late-night delivery at 500 stores

    The 24/7 diner chain will serve delivery orders for the first time through third-party aggregators using Olo’s Dispatch tool.

    By • April 2, 2025
  • A photograph of a brick building with a red sign and white letters that says Chipotle.
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    Spencer Platt via Getty Images
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    ‘It limits you’: Chipotle manager allegedly refused to schedule worker who needed to pump

    The PUMP Act granted federal protections to nursing employees, but working parents may not be aware of what the law provides.

    By Ryan Golden • April 1, 2025
  • Pedestrians walk by a KFC and a Taco Bell restaurant on July 2, 2014 in San Rafael, California.
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    Justin Sullivan via Getty Images
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    Yum Brands CEO David Gibbs will retire next year

    Under Gibbs, the company added more than 10,000 restaurants, acquired the Habit Burger & Grill and grew sales by $13 billion.

    By • March 31, 2025
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    Scott Olson via Getty Images
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    Why Shake Shack’s founder ties employee experience to CX

    Employees won’t offer customers consistently good experiences unless they like their job and coworkers, according to Shake Shack founder Danny Meyer.

    By Bryan Wassel • March 25, 2025