Labor and Policy: Page 2


  • An image of a customer entering a Cava restaurant.
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    Mario Tama via Getty Images
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    Q&A

    Cava is bolstering customization through catering, loyalty strategy

    The Mediterranean chain is testing restaurant models with expanded kitchen space to support catering and a new, bankable points rewards program to deepen engagement, said CEO Brett Schulman.

    By Dec. 14, 2023
  • McDonald's drive thru sign
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    Justin Sullivan via Getty Images
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    McDonald’s, KFC, Burger King, Wendy’s franchisees face ‘convict leasing’ suit in Alabama

    Incarcerated workers are suing Alabama and employers, including franchisees of major restaurant chains, over an alleged system of coerced labor.

    By Dec. 14, 2023
  • Explore the Trendline
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    Drew Angerer via Getty Images
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    Trendline

    Workforce Challenges

    The recovering restaurant labor market is still unstable, marked by growing worker demand and a small talent pool, pressuring businesses to adapt their staffing strategies. 

    By Restaurant Dive staff
  • An image of a woman picking up a DoorDash order
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    Permission granted by DoorDash
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    DoorDash pauses some NYC driver perks, plans to raise fees

    After a judge dismissed an appeal against a delivery driver minimum wage law last week, DoorDash will pay its drivers $29.93 per hour of active time, excluding tips, in the Big Apple.

    By Dec. 5, 2023
  • A McDonald's store is shown in Houston, Texas.
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    Brandon Bell via Getty Images
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    McDonald’s asks SCOTUS to hear no-poach case

    A group of former employees sued in 2018, alleging that hiring restrictions between the fast food chain and its franchises constituted a “per se” violation of the Sherman Antitrust Act.

    By Ryan Golden • Dec. 4, 2023
  • A Papa John's sign.
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    Joe Raedle / Staff via Getty Images
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    Papa Johns will pay $175K to settle ADA claim involving service dog

    The worker was not allowed to bring to work the dog he needed for his commute — despite running the accommodation past the store manager ahead of time, according to the complaint. 

    By Emilie Shumway • Dec. 4, 2023
  • Delivery workers rally for higher pay and safer working conditions in New York City.
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    Spencer Platt via Getty Images
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    New York judge tosses delivery firms’ effort to overturn $17.96 wage

    After a judge denied appeals efforts from Uber Eats, DoorDash and Grubhub, New York City says the companies must pay drivers $17.96 an hour in their next pay cycles.

    By Dec. 1, 2023
  • McDonald’s employee Nidia Torres speaks at a rally of fast food workers and supporters for passage of AB 257, a fast-food worker health and safety bill, on April 16, 2021
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    Mario Tama via Getty Images
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    How 5 restaurant chains are preparing for $20 wage in California

    Brands like McDonald’s and Chipotle are planning menu price hikes and investing in operations and tech improvements to offset higher labor costs.

    By Nov. 30, 2023
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    Ethan Miller via Getty Images
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    A Taco Bell worker reported a party where co-workers were ‘openly having sex.’ Employees retaliated and HR did nothing, a lawsuit alleges.

    An employee said she was told to transfer locations after reporting threats of harassment to human resources.

    By Ginger Christ • Nov. 28, 2023
  • Starbucks baristas and supporters protest outside a store.
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    Mario Tama via Getty Images
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    Starbucks introduces oversight committee to improve governance

    The coffee chain said the Environmental, Partner and Community Impact committee will help improve its supply chain operations and employee relationships.

    By Zoya Mirza • Nov. 27, 2023
  • Unionized Starbucks workers outside of cafe
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    Permission granted by Starbucks Workers United
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    Starbucks unionization efforts

    Labor federation nominates 3 Starbucks board candidates

    The Strategic Organizing Center’s nominations, which include a former chair of the National Labor Relations Board, mark a new front in Starbucks’ union saga.

    By Nov. 22, 2023
  • A person pays in a restaurant
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    Creative via Getty Images
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    Digital payments have increased restaurant tips. But is it backfiring?

    Some diners feel pressured by tipping digitally in front of employees, which can hurt restaurant traffic, but experts say there are best practices that can ease customer trepidation.  

    By Danielle McLean • Nov. 21, 2023
  • Graphic image of drive-thru system
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    Permission granted by Presto Automation Inc.
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    Presto lays off 17% of global workforce

    The staff reduction, which may impact around two dozen employees, is part of the technology company’s strategy to reduce costs, boost profitability and streamline operations.

    By Nov. 17, 2023
  • A photograph of chefs in a kitchen.
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    sam edwards via Getty Images
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    ‘Stop the bleeding’: Why experts say retention is key to restaurant labor profitability

    By identifying in-house talent early and scaling employee support, restaurants can reduce churn at lower costs than they would incur hiring new workers, panelists said at the Restaurant Finance & Development Conference. 

    By Nov. 17, 2023
  • New York City waiter prepares dining room
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    Spencer Platt via Getty Images
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    The public dislikes tip pools, Pew finds

    Tip pools have proved a controversial wage-and-hour topic, especially when back- and front-of-house staff are both included.

    By Ryan Golden • Nov. 17, 2023
  • Starbucks Workers United members pose for a picture outside a Chicago store.
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    Courtesy of Starbucks Workers United
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    Starbucks unionization efforts

    Starbucks Workers United stages second ‘Red Cup Rebellion’ strike

    In its second annual demonstration against one of Starbucks’ key holiday promotions, the union seeks to increase customer involvement.

    By Nov. 16, 2023
  • Patrick Doyle speaks onstage during a keynote session at the Restaurant Finance and Development Conference.
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    Emma Beckett/Restaurant Dive
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    Patrick Doyle: RBI’s key product is its franchise model, not brand menus

    “People use the term owner-operator interchangeably with franchisee, and I think where people have gotten in trouble is when they are just owners. You have to be both,” Doyle, RBI’s executive chairman, said at the Restaurant Finance & Development Conference.

    By Nov. 14, 2023
  • A photograph of chefs in a kitchen.
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    sam edwards via Getty Images
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    Restaurant Law Center, US Chamber of Commerce sue NLRB over joint employer rule

    In the suit, the RLC and accompanying coalition write that the new joint employer standard “erases distinctions between contractors and employers, and threatens billions of dollars in liability and costs.”

    By Nov. 13, 2023
  • The exterior of the U.S. Department of Labor in Washington, DC.
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    Alex Wong via Getty Images
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    Plaza Azteca ordered to pay $11.4M in back wages, damages

    The Mexican food chain, which has over 40 units across the East Coast, did not pay minimum wage and overtime to roughly 1,000 current and former employees, according to the U.S. Department of Labor.

    By Nov. 12, 2023
  • A man holds a picket sign that reads "CONTRACT NOW."
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    Courtesy of Culinary Workers Union Local 226
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    MGM Resorts reaches tentative agreement with Culinary Union

    With the deal, the resort operator avoids strikes at eight Vegas properties.

    By Noelle Mateer • Nov. 10, 2023
  • Picket signs being assembled by a group of people on plastic tables outdoors.
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    Courtesy of Culinary Workers Union Local 226
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    Vegas averts hospitality worker strike

    Wynn Resorts reached a tentative deal with the Culinary Union to avoid walkouts at its Las Vegas properties. With the agreement, labor disputes at all three resort operators with strike deadlines have been resolved.

    By Noelle Mateer • Nov. 10, 2023
  • An image of Chipotle's chief human resources officer Ilene Eskenazi and chief people officer Lois Alexis-Collins
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    Permission granted by Chipotle
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    Chipotle hires top HR execs as it continues to grow its workforce

    Ilene Eskenazi has been hired as the chain’s chief human resources officer, and Lois Alexis-Collins is now chief people officer, field operations. 

    By Nov. 8, 2023
  • Two women put together signs that read "ON STRIKE."
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    Courtesy of Culinary Union
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    Las Vegas Culinary Union reaches tentative agreement with Caesars to prevent strike

    The deal would cover approximately 10,000 hospitality workers across nine properties on the Strip.

    By Noelle Mateer • Nov. 8, 2023
  • Three sizes of plastic cups with the green Starbucks logo and plastic lids.
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    Courtesy of Starbucks
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    Starbucks’ new benefits, planned raises draw union criticism

    Unionized stores are excluded from a new vacation accrual policy and a national barista championship, but will receive raises alongside other workers.

    By Nov. 7, 2023
  • A Panera store.
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    Courtesy of Panera
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    Panera Bread chops 17% of corporate staff ahead of IPO

    Roughly 306 supporting staff positions were reportedly cut to improve operations as the company gears up for Panera Brands’ public debut.

    By Nov. 2, 2023
  • Business people, meeting and corporate discussion against a blurred background at the office. Group of employees in team planning, presentation or training staff for collaboration.
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    Jacob Wackerhausen/Getty via Getty Images
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    IFA forms law center to fight joint employer rules

    The center aims to dismantle legislation and rules that put franchisors on the hook for franchisee labor law violations.

    By Nov. 2, 2023