Operations: Page 91


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    Julie Littman/Industry Dive
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    Catering grew 50% faster than entire restaurant industry in 2018

    As off-premise business grows, restaurants are honing in on business customers for repeat transactions and higher check size, according to a report from Technomic and ezCater. 

    By May 1, 2019
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    Julie Littman/Industry Dive
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    Business catering averages $275 per check, says ezCater

    Top industries ordering catering include healthcare, IT/technology and finance, but each of these segments have unique off-premise demands.

    By May 1, 2019
  • Wegmans partners with DoorDash for meal delivery

    After piloting Wegmans Meals 2GO in New York, the premium grocer plans to offer delivery through the third-party platform in 40 cities by year's end. 

    By Jessica Dumont • April 30, 2019
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    Shake Shack
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    Food trucks are the new restaurant billboards

    Auntie Anne's, Shake Shack and others are going mobile to grow off-premise business while reaping the benefits of a new marketing avenue.

    By April 29, 2019
  • McDonald's Germany adds 1st vegan burger

    While the fast food chain has been rolling out vegan options in international markets, it has yet to do so in the U.S., despite plant-based initiatives by rivals Burger King, Carl's Jr. and White Castle.

    By Lauren Manning • April 26, 2019
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    Thai Phi Le
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    Sweetgreen reverses cashless-only approach

    Following a wave of bans against cashless stores, the salad chain will start accepting cash in Philadelphia in July and chainwide by the end of the year.

    By Alicia Kelso • April 26, 2019
  • Panera appoints Krispy Kreme exec as CEO

    Niren Chaudhary, who also worked for 20 years at Yum Brands, will replace Blaine Hurst in May and help the company's next stage of growth in the U.S. and abroad. 

    By April 26, 2019
  • KFC drops sexy Mother's Day video

    Dessert biscuits from Cinnabon and a video starring a Colonel Sanders-inspired Chippendales dancer ripping off his shirt are part of the push for one of the chain's busiest days of the year.

    By Dianna Christe • April 26, 2019
  • Q2 delivery report: Brands extend off-premise initiatives

    Delivery is gaining momentum at Red Robin, Cracker Barrel and more as more awareness drives sales.

    By , Updated June 4, 2019
  • Whole Foods adds new in-store eateries in Florida and California

    American rotisserie Bird in the Hand and Nekter Juice Bar will help the grocer offer unique dining experiences for shoppers as part of its Friends of Whole Foods program. 

    By Jennifer Sweeney • April 26, 2019
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    McDonald's, AARP partner on jobs for older workers

    The partnership comes as the restaurant and its franchisees gear up to hire 250,000 workers for the summer.

    By , Valerie Bolden-Barrett • April 25, 2019
  • Report: McDonald's may end exclusivity with Uber Eats

    A memo obtained by Bloomberg revealed the fast food chain is also negotiating lower delivery fees, which would address previous franchisee grievances. 

    By Alicia Kelso • April 25, 2019
  • Chipotle doubles digital sales in Q1

    The fast casual chain's sales comps for the period were up nearly 10% thanks to rapid growth from its new loyalty program and ongoing promotions and marketing initiatives. 

    By April 25, 2019
  • Domino's leaning on fortressing to improve delivery, not third-party aggregators

    CEO Ritch Allison admitted in an earnings call that third-party delivery growth has hurt the chain's same-store sales, but believes the threat will soon dissipate since these partnerships eat into restaurant profits. 

    By April 24, 2019
  • Papa John's opens 2,000th overseas store as competition intensifies

    The chain is growing international units in the double-digits as it struggles domestically, but Pizza Hut and Domino's also are eyeing global markets.

    By Alicia Kelso • April 24, 2019
  • Postmates adds 1K cities, reaches into 50 states

    With the delivery company now nationwide, it will be better positioned to compete with the likes of DoorDash, Grubhub and Uber Eats. 

    By April 24, 2019
  • How McDonald's super sizes its data for an optimized supply chain

    The restaurant giant will use artificial intelligence to change its drive-thru menus, enabling new capabilities behind the scenes in demand planning.

    By Craig Guillot • April 23, 2019
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    impossible foods
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    'Welcome to Walmart. May I take your order?'

    With popular local and fast casual chains siphoning off mealtime dollars, some grocers have brought the likes of Wahlburgers and Rapid Fired Pizza into stores.

    By Lauren Manning • April 23, 2019
  • McDonald's reportedly adding international favorites to US menus

    A leaked memo obtained by Business Insider revealed the chain's next menu items will include the McExtreme Bacon Burger from Spain and the Stroopwafel McFlurry from the Netherlands.

    By April 23, 2019
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    Column

    Shift Change: McDonald's hires franchise exec; Chick-fil-A adds new board members

    This week's Shift Change highlights executive changes at McDonald's, Chick-fil-A, Dutch Bros Coffee, El Pollo Loco, CKE Restaurants and Black Bear Diner. 

    By April 18, 2019
  • Having to share personal data turns consumers away from loyalty programs, study says

    Conversely, 76% of surveyed Americans said they would be more likely to join a program that required just their name and phone number.

    By Laura Klepacki and Emma Liem • April 18, 2019
  • Bite Squad expands breakfast delivery service

    Third-party aggregators and restaurants are adding more delivery options to capture additional revenue from the growing morning daypart. 

    By Alicia Kelso • April 18, 2019
  • McDonald's cutting premium burgers from menu

    Following its reduction to its late-night menu, the fast food chain is cutting its Signature Crafted Recipes from its menu, a strategy that falls in line with its desire to shorten drive-thru times. 

    By April 17, 2019
  • Godiva to open 2,000 cafes in next 6 years

    The chocolatier is entering a segment crowded by Starbucks, Dunkin' and Panera, but hopes to glean 40% of its sales from these cafes by 2025. 

    By April 17, 2019
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    Opinion

    McDonald's bets personalization will keep diners lovin' it

    The fast food giant's $300 million acquisition of Dynamic Yield reflects growing diner demand for engaging, digitally tailored brand interactions, says Wi5 CEO Prask Sutton. 

    By Prask Sutton • April 16, 2019